20082 Escalation Jobs - Page 30

Elite service leaders don't scale with headcount—they scale with systems. While 60% of professional services organizations watch their margins erode under complexity, you've been building the playbook for what comes next: AI-native delivery that runs with the precision of product, not the bloat of billable hours. At IgniteTech, we're not interested in the traditional professional services model that traps Engineering in customer-specific work while delivery teams drown in firefighting. We're building a fundamentally different approach—lean, standardized, and technology-driven—where implementation success is measured in adoption velocity, not bodies deployed. As our VP of Client Services, you'll architect and operate a delivery engine that unlocks Engineering to build core product while your team owns enterprise adoption end-to-end. You'll create AI-first playbooks that transform implementation from a consulting exercise into a product-like experience with predictable outcomes. This isn't about managing a services P&L through brute force—it's about building durable systems that scale exponentially as we grow. What You Will Be Doing Customer Implementation Mastery – Own the full customer journey from scope to adoption, deploying standardized, AI-powered onboarding processes that deliver measurable time-to-value outcomes. Delivery System Architecture – Design, implement and continuously refine AI-native playbooks that transform implementation from an art to a science, with reusable modules and systematic execution. High-Performance Team Leadership – Build and develop a team of A-players through rigorous performance management, targeted coaching, and metrics-driven accountability frameworks. Strategic Escalation Management – Lead structured recovery workflows that not only resolve immediate customer issues but strengthen the underlying delivery system to prevent recurrence. What You Won’t Be Doing Managing Custom Development Projects – You won't be leading a team that builds one-off solutions or customer-specific features that derail Engineering from core product roadmaps. Traditional "Body Shop" Services – You won't be scaling delivery by simply adding headcount or billing more hours—your success metrics revolve around efficiency and leverage, not utilization rates. Reactive Account Management – You won't spend your days putting out fires or managing tactical customer relationships without addressing root causes and systemic improvements. Manual Process Execution – You won't be bogged down in implementation tasks that could be automated, standardized, or enhanced through AI-powered workflows. VP Of Client Services Key Responsibilities Build and lead an AI-powered professional services organization that delivers consistent, scalable implementations while maintaining engineering focus on core product development. Basic Requirements Proven track record leading professional services teams at B2B software companies, with demonstrable success in standardizing implementation methodologies Direct experience managing high-stakes customer escalations with a systematic approach to resolution and prevention Advanced proficiency with generative AI technologies and demonstrated success integrating LLMs and AI tools into service delivery workflows About IgniteTech World-class talent. 100% global remote. Ready to be a part of the top talent that IgniteTech has curated from thousands of applicants throughout the world? Come join us. Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast-paced and we’re always looking for energetic and enthusiastic team members. We’re an Affirmative Action and Equal Opportunity employer and we value the strength that diversity brings to our workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5652-IN-COUNTRY-VPofClientServ

Description A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at ROW IB works across Inbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment. Key job responsibilities A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. A day in the life Summary Of Responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. About The Team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A3056860

Location Name: Waidhan Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3056849

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3056849

What this job involves: As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development. What your day-to-day will look like: Provide coaching and direction to the site team while serving as backup to the Facilities Manager, fostering an environment that supports teamwork and performance excellence Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols Required Qualifications: Minimum 2-3 years of experience in facilities management or related field Demonstrated experience in vendor management and stakeholder relationship building Knowledge of health and safety compliance requirements in facility operations Strong financial acumen with experience in budget monitoring and contract management Excellent communication skills with ability to work effectively across all organizational levels Experience in implementing operational standards and performance measures Proven ability to work in fast-paced environments requiring flexibility and multitasking Preferred Qualifications: Certificate or diploma in Facilities Management, Property Management, or related field Experience working with government clients or in diplomatic facilities Background in residential property management Knowledge of procurement processes and best practices Experience with work order management systems and performance metrics Understanding of critical environment management requirements Background in implementing risk management and business continuity programs Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll Do This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services (ECS). This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery. As a Senior BASIS Customer Service Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP’s mission of enabling digital transformation for businesses worldwide. Your Key Responsibilities Include Leading strategic client engagements and acting as the primary point of contact for high-priority issues. Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals. Driving innovation by offering expert guidance on SAP technologies and solutions. Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction. Collaborating with cross-functional teams to design, implement, and optimize service delivery processes. What You Bring As our ideal candidate, you bring: A minimum of 6+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery. A proactive, results-oriented personality complemented by strong interpersonal skills Advanced knowledge in IT/cloud services, with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems. Proven skills in escalation management, stakeholder engagement, and contract management. Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios. Outstanding communication skills in English (German is a plus). A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management). You Will Stand Out If You Also Demonstrate Experience in leading international and multicultural teams. ITIL certification Meet your team Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world’s largest private cloud service environments #SAPInternalT4 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 433342 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Job Description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Implement all test activities (Behaviour Driven Development (BDD), API test, UI Tests (Browser and Mobile), Performance test, Security Test, Exploratory Test, Accessibility Test etc.) adhering to the Global Test Strategy. Work across all POD activities and support across cross POD teams/ Quality Engineering teams in ensuring any testing related dependencies / touch points are in place. Delivering well structured, maintainable, and fully tested systems in time and budget. Working through the development and support phases of project delivery. Represent Quality Engineering at Scrum meetings, all other key project meetings and provide a single point of accountability and escalation for testing within the POD Establish effective working relationships across all stakeholders. Strong communication skills and experience in liaising with stakeholders. Provide recommendations to the Product Owner and/or other project stakeholders on the product readiness to go live. Provide on-going input into the overall process improvement of the Quality Engineering discipline. Mentor Automation Test Engineers and Exploratory Testers within the cross functional team. Need to demonstrate problem solving skills by providing suggestive ways and workarounds while at blocker instances to not hamper delivery or timelines. Need to close the gaps and work closely with team and measure the improvements. Contribution towards efficiency / Value addition. Requirements To be successful in this role, you should meet the following requirements: Experience in building and enhancing automation frameworks. Strong Quality engineering and Test management skill sets. Good understanding of ‘Retail Banking’ domain and requirement. Good Hands on experience with Core Java, Maven / Gradle, REST API, REST ASSURED/Karate, Selenium(WebDriver), Appium, Junit, TestNG, Java IDE’s. Good understanding of HTTP, JSON protocol and syntax, Cucumber, BDD methodology, Gherkin syntax, JIRA, Jenkins (CICD exposure) and Confluence. Working experience in Agile methodology / SAFe with ‘in-sprint’ automation Basic understanding of Performance and Cyber Security Quality Engineering Understanding of cloud-based architectures Good understanding of Kubernetes and Docker capabilities. Good understanding of Browser Stack or any other cloud-based device farms. You’ll achieve more when you join HSBC www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website Issued by – HSBC Software Development India

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs. Conduct change management, turnup and migrations requests Standard testing and troubleshooting of installs/activation post Provisioning. Validate wiring connections & schedule dispatches with field operations. Regularly participates in important projects or activities as a full contributing team member. Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum Qualification & Experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets Understanding of Provisioning process, Telephone, Internet, Data, Service Activation Knowledge in switch and router configuration

Job Description Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers . Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives .In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability & Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence & Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC’s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank’s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank’s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company’s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

What this job involves: As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Post Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development. What your day-to-day will look like: Provide coaching and direction to the site team while serving as backup to the Post Facilities Manager, fostering an environment that supports teamwork and performance excellence Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols. Required Qualifications: Minimum 2-3 years of experience in facilities management or related field Demonstrated experience in vendor management and stakeholder relationship building Knowledge of health and safety compliance requirements in facility operations Strong financial acumen with experience in budget monitoring and contract management Excellent communication skills with ability to work effectively across all organizational levels Experience in implementing operational standards and performance measures Proven ability to work in fast-paced environments requiring flexibility and multitasking Preferred Qualifications: Certificate or diploma in Facilities Management, Property Management, or related field Experience working with government clients or in diplomatic facilities Background in residential property management Knowledge of procurement processes and best practices Experience with work order management systems and performance metrics Understanding of critical environment management requirements Background in implementing risk management and business continuity programs Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Performance Monitoring & Reporting Regularly track and monitor the performance of vendors based on KPIs, SLAs, and contractual obligations. Conduct regular performance audits to evaluate the quality and timeliness of deliverables from vendors. Develop and maintain dashboards and other reporting tools to provide real-time visibility into vendor performance. Generate and present detailed performance reports, highlighting areas of concern and recommending corrective actions. Lead periodic performance reviews with vendors to assess service delivery and align on improvement actions. Maintain accurate and up-to-date vendor scorecards to track performance across various metrics. Support internal teams with reporting and insights on vendor performance. Analyze performance data to identify opportunities for continuous improvement. Compliance & Governance: Ensure vendors are compliant with the terms of the contract, including SLAs, KPIs, and quality standards. Ensure vendors adhere to all agreed contractual terms, SLAs, and service delivery requirements. Assist in reviewing contracts and ensuring that vendors are adhering to all terms, including deliverables and obligations. Develop and maintain governance frameworks for ongoing vendor management. Drive initiatives for continuous improvement, ensuring that performance management processes evolve and improve over time. Issue Resolution & Escalation Management: Handle escalations related to vendor performance or service delivery, ensuring prompt resolution and minimizing operational impact. Collaborate with cross-functional teams to address performance issues and ensure alignment across service lines. Support escalation processes for performance issues with vendors, ensuring that issues are resolved in a timely manner. Perform root cause analysis for performance failures and identify corrective actions to address underlying issues. Risk Management & Mitigation Assist in risk assessments and mitigation strategies for vendors. Identify potential risks related to vendor performance and compliance and help mitigate them. Work closely with service line specialists to identify and implement improvements in vendor performance management processes to mitigate risks. Ensure corrective actions are implemented based on risk assessments or performance issues to prevent recurrence. 12404

Position Overview Job Title: Regulatory Control Analyst Location: Bangalore, India Role Description The candidate for the AFC Centre of Excellence for KYC is supporting CB and IB KYC escalations to AFC, collaborating with the relevant Business stakeholders, Client Lifecycle Management and other AFC functions. Primary focus of the reviewer would be to ensure they review and approve the risk factor highlighted by CLM team as part of NCA/EDR/PRs Organization Deutsche Bank (DB) is committed to the highest standards of Anti-Money Laundering (AML), Sanctions & Embargoes, Anti-Bribery and Corruption (ABC) and Anti-Fraud & Investigations (AF&I) and wider Financial Crime (collectively referred to as Anti Financial Crime) prevention. The Management and all employees are required to adhere to these standards to prevent DB and our reputation from those who may intend to use our products and services for money laundering, bribery, corruption, fraud and/or Terrorist Financing (TF) purposes. AFC – KYC COE Implement a dedicated ‘Centre(s) of Excellence’ for the AFC element of the KYC file review, allowing customers to be reviewed once in review cycle. Below are some of the key principals. Achieve economies of scale through the creation of one functional team with sophisticated risk managers, under one global leader who is accountable for the AFC KYC file review and sign-off process.Ensure fulfilment of local regulations and regulatory expectations in an efficient, risk focused manner.Ensure sufficient resources to create and effectively maintain a “follow the sun” KYC file review aligned with ACO availability.Seek opportunities to geographically co-locate the CoE with respective 1LoD counterparties (i.e. align with the 1LoD Target Operating Model) to stimulate cooperation and strengthen the relationship What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Review and approve client escalations for Remediation, Regular Review, New Product Extensions and Event Driven Reviews within the agreed SLAs Ensure the generated client risk rating is in line with expectations & procedures. Assess the risk factors identified through the due diligence provided by client lifecycle management (CLM) Apply subject matter expertise judgment as to relevance and/or materiality of Escalation triggers; i.e., can the overall assessment be defended Engage with appropriate BLAFC specialist team where further escalation is required e.g., local BLAFC, AFBC, Sanctions, BIU etc.. Liaise with CLM to obtain additional information or request ACO to conduct additional research where required Ensure outcome and rational is clearly documented within the KYC systems and / or escalated for further guidance Ensure that KYC reviews undertaken are in line with the KOPs guidelines and processes Contributing to the wider global KYC Centre of Excellence programme, identifying best practices Deciding on new or existing clients that are escalated or deciding to escalate further to Governance Forums for review. Defining and implementing strategic TOM in-line with local/regional/global standards and change programmes. Your Skills And Experience Skills: Ability to identify and manage financial crime risks arising from regular reviews, event driven reviews, new client adoptions and new product extensions Strong communication, organizational, and interpersonal skills with the confidence to engage and advise professionally and persuasively with stakeholders. Proven analytical skills, problem solving ability, and a control mindset paired with meticulous attention to detail. Able to raise sensitive or potentially contentious issues in a constructive manner to reach appropriate solutions. Deadline driven with the ability to multi-task and work in a fast-paced environment. Ability to handle time-sensitive projects while focusing on the quality of work delivered. Self-motivated and proactive team player who takes ownership of assignments, thrives in a teamwork-oriented environment, and works well under pressure. Ability to work with various stakeholders across all 1LoD and 2Lod and manage expectations, without impacting the quality output. Experience: Must be a graduate with any stream with at least 2-3 years’ experience in AFC or a related control related function within an international organization/bank in the Financial Services industry with extensive experience with the KYC process. People having a degree or diploma in AML/KYC will be preferred. A strong track record in risk and regulatory matters, ideally including: Good understanding of AFC risks and typologies in order to identify areas or instances of potential AFC risks and to address them appropriately. Experience of relevant regulations/laws and related circulars Financial Crime function expertise and should be considered a Subject Matter Expert (SME) in the Financial Crime area on relevant laws and regulations. Should be flexible with respect to work timings. Should be comfortable in working on MS Office tools using word and excel. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.ht We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. Analyze metrics and identify the possible reasons for any achievements or deviations. Participate in ticket review and ensure the appropriate solution is provided. Create status reports on the activities performed as per management requirement. Provide documentation on newly discovered solutions and develope production ready solution support scripts. Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Participate in new initiatives for providing technical solutions. May support provisioning. Potential Functional Disciplines IOT Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation. Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customer IREG Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough under standing on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools TADIG/CCA Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billing & mediation. Knowledge on GSMA standards, specifically roaming CHS Monitor the Clearing House System (CHS) processes to guarantee the smooth running of the entire production engine. Timely follow-up. Escalate and respond, so that no SLA's are missed and neither Syniverse nor Customer revenue is impacted. Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Monitor the process of sending and receiving the Outstanding File Reports (OFR). Validate deviations reported in OFRs from other DCHs. Raise disputes to other DCHs for wrong RAP files received, as per GSMA guide lines. Recycle erroneously rejected records. Report Software bugs to Technical Development. Track of new releases in GSM Industry. TAP/RAP Analysis of RAP/Tap files received from other Data Clearing Houses (DCH). Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Raise and Handle disputes to other DCHs for wrong RAP files received. Report Software bugs to Technical Development. Monitor processes for RAP related applications (like RAPMGR). Provide input for the improvement of the RAP processes and co-operate with the team in developing new Clearing House applications (RAP related). Monitor the process of sending and receiving the Outstanding File Reports (OFR).Validate deviations reported in OFRs from other DCHs. Recycle erroneously rejected records. Track of new releases in GSM Industry Monitor the Exchange rates, Tax rates, contact the other DCHs in case of wrong rates. AA14/R21 Updating of the changes in AA14 and IR21.Handling DCH or FCH Changes b/w any DCH or FCH's providing updates to dependents teams and Creating Invitation for successful Migration's. Handling Tap Version changes and Creating Invitation to the dependent teams and Follow-up with them on the completion. Providing Input to IOT Team for the IOT Changes, as per AA14.Maintaining of the AA14's in Central Repository. Configuring Secure ID User in Database Net Op and OMA for Customers. Track of new releases in GSM Industry. BCC The primary responsibility is to monitor all operational issues/incidents through different monitoring tools, dashboards etc. and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers. Datanet & Technology Operations Ability to understand product functional and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Manage seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide solution for the production issues. DBA Responsibilities include the organization, installation and assessment of enterprise relational database management system software across multiple database environments, with a primary focus on Oracle/Microsoft SQL Server. This includes database design, creation, maintenance, backup and recovery, performance tuning and installing new database software releases. Environments supported include development, system test, UAT. MNP HELPDESK The primary responsibility is to log incidents through HPSM tools and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers. MNP OPERATIONS Ability to understand MNP product functions and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Perform seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of MNP production and disaster environment using HPOV and NNM alert monitoring tools. Experience, Education And Certification Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer Prior experience in Telecom Operations preferred. Additional Requirements 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift Ability to communicate status updates effectively to the project team and management. Ability to work independently as well as in a team environment. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Designation/TitleNetwork L1.5 Education QualificationsBE/BTech CertificationsPreferrable: CCNA Experience 3+ Years of experience in relevant field and total experience of 3-4 years Key/Major Activities Providing 24/7 shift operational support Monitor network devices, servers, and applications using NOC tools and dashboards. Perform basic troubleshooting of network issues (connectivity, latency, outages). Respond to alerts and incidents as per defined SLAs and escalation procedures. Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy). Coordinate with L2/L3 teams for issue escalation and resolution. Maintain shift handover reports and update documentation regularly. Ensure timely communication with stakeholders during incidents. Support scheduled maintenance and change management activities. Technical Skills Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF, Hands-on experience on - Cisco Hands-on experience in configuration and troubleshooting multicasting like PIM(sparse/dense mode)/SSM/IGMP. Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts. Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine the Advanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessment Knowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.). Need to have experience in FortiGate FortiManager Configure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networks Hand on skills in configure, administer, and document firewall infrastructure.

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As an Associate-level Business Analyst within our Product Team, you will focus on promoting requirements, testing, and application enhancement for the Business Activity and Monitoring (BAM) application. This application is designed to provide monitoring, alerting, and business intelligence for Payments Teams across various applications, lines of business, and key stakeholders. You will have the opportunity to develop expertise in payments, leveraging your foundational knowledge in this area. Job Responsibilities Collaborate with stakeholders to gather and document requirements for the BAM application, ensuring alignment with business needs and objectives. Cover functional and non-functional requirements including but not limited to Product features, Operational requirements, Regulatory and Compliance requirements, User Interface, Client reporting, Sanctions, Resiliency, and Scalability. Ensure the requirements cater to current expectations and allow scalability for future changes in the business model. Perform impact analysis for business initiatives and document usage of the product. Partner closely with Product, Operations, and Technology partners to help define technical requirements. Assist in the communication and documentation of product requirements, specifications, and enhancements. Support application enhancement initiatives by identifying areas for improvement and contributing to solution design. Participate in testing activities to validate application functionality and ensure quality standards are met. Track the overall progress of an initiative and identify any potential red flags, collaborating with various stakeholders for resolution of issues to ensure timely completion of projects. Drive Operations readiness to support new product roll-out by ensuring documentation of process flows, operational procedures, training, user entitlements, clearly defined roles and responsibilities, and establishing an escalation matrix. Independently lead the initiatives assigned to you and work with cross-functional teams to achieve objectives Required Qualifications, Capabilities And Skills 7+ years of experience in Banking / Financial services. Strong Payments knowledge and/or prior experience in business analysis. Strong analytical skills and ability to work independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving. Strong problem-solving, collaboration, communication, and interpersonal skills with proven ability to influence stakeholders without direct authority. Analytical skills with the ability to interpret data and provide actionable insights. Ability to multi-task and manage and deliver competing priorities. Attention to detail with logical thought process. Self-motivated, tenacious with excellent time management/prioritization skills. Leverages the organization to deliver results quickly. Preferred Qualifications, Capabilities, And Skills Well-versed with Agile methodology and experience in driving projects under the said framework. Strong Microsoft Office skills. Experience in designing, delivering & presenting executive-level content. Adept at working in matrix organization and dynamic high-performance teams. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Title: Wireless L3 Engineer Location: Pune Job Summary We are seeking an experienced Wireless L3 Engineer to join our network team. The ideal candidate will be responsible for advanced troubleshooting, maintenance, and optimization of wireless network infrastructure. This role involves collaborating with cross-functional teams to ensure high availability and performance of wireless networks. Key Responsibilities Provide Level 3 technical support for wireless LAN/WAN infrastructure including design, deployment, and maintenance. Troubleshoot and resolve complex wireless network issues related to access points, controllers, RF interference, and client connectivity. Perform root cause analysis (RCA) on wireless incidents and develop solutions to prevent recurrence. Implement and optimize wireless network configurations, including security protocols (WPA3, 802.1X), roaming, and QoS settings. Collaborate with vendors and external partners for escalation and resolution of wireless hardware/software issues. Monitor wireless network performance and conduct regular health checks. Document wireless network architecture, configurations, and operational procedures. Assist in capacity planning and network upgrades to support growing demands. Support compliance with industry standards and security policies. Required Qualifications Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). Minimum of 5-8 years' experience in wireless network engineering or support. Strong knowledge of wireless technologies including Wi-Fi standards (802.11a/b/g/n/ac/ax). Expertise in troubleshooting wireless LANs, controllers (Cisco, Aruba, etc.), and RF analysis tools. Familiarity with Layer 3 networking concepts (routing protocols, IP subnetting, VLANs). Experience with network monitoring and management tools. Relevant certifications preferred (e.g., Aruba or Cisco Wireless). Desired Skills Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work independently and in a team environment. Willingness to work flexible hours for on-call support as needed.

Job Description With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team. As an Infrastructure Engineer II at JPMorgan Chase within the Infrastructure Platforms - Production Services, you develop knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Through this work you begin to apply your proficiency in a single application or technical methodology. Job Responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses Considers upstream/downstream data and systems or technical implications Be accountable for making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on infrastructure disciplines concepts and 2+ years applied experience Proficient knowledge and strong experience of one or more infrastructure disciplines such as Distributed Computing (Linux/Windows), Storage (Block/File/Object), Networking terminology Strong knowledge of deployment practices, integration, automation, scaling, resilience, and performance assessments Experience of scripting & automation languages Python / Powershell / Ansibile / Terraform Experience on observability tools - Grafana, Dynatrace, Prometheus, Datadog, Splunk Experience with multiple cloud technologies with the ability to operate in and migrate across public (AWS/Azure) and private clouds Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge Preferred Qualifications, Capabilities, And Skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Who We Are Looking For Looking for a seasoned client reporting professional who will work with SF Operations team to research and respond to client inquiries accurately and in a timely manner. Escalate and report issues, including systems related issues to the appropriate groups, track and ensure resolution. Ensure that all activities are executed correctly and timely, including any appropriate actions are taken to resolve exceptions. Follow up with the respective groups, e.g. SF Operations, Data Control, etc. for evidence of completeness. Make certain that exceptions are communicated to Account Management and CSS in a timely manner. SHOULD HAVE EXPERTISE IN COGNOS, POWER BI & VBA Why this role is important to us The team you will be joining is a part of State Street Markets. As a leading provider of trading and lending solutions to the world’s institutional investors, we deliver the industry’s most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients’ investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions – data-driven macro market intelligence that give an information advantage; client-first platforms and tools that redefine trading; financing solutions that streamline liquidity access; and portfolio solutions designed to help achieve peak performance – we deliver a breakthrough edge to drive business success. As one of the largest and most experienced securities financing providers in the industry, we provide investors with market-leading expertise, technology and scale to accelerate decision making and enhance performance. With a focus on innovative financing solutions, we’ve expanded our Information Classification: General services to support a range of agency lending, repo and prime services, helping investors access new pools of liquidity and providing competitive overnight and term cash investment financing. Join us if making your mark in the capital markets industry from day one is a challenge you are up for What You Will Be Responsible For As Senior Associate you will: Ensure that the team meets accuracy and timeliness criteria Carry out responsibilities fairly and impartially; create and maintain an engaged work environment Assist in developing and implementing new workflow approaches and methods as well as system enhancements Collaborate with internal and external groups to identify, analyze and proactively resolve issues Be the key point of contact for internal/external clients Hold authority to hire, discipline, control work and terminate employment for direct reports and broader team as needed Hold authority to promote, increase salary and bonus for direct reports and broader team as needed Provide coaching and development opportunities to staff Manage Performance Priorities and development plans Ensure SOPs/regulations are met and escalate as needed Comprehensive and demonstrated knowledge of overall process and operating model Identify all risk issues, breaches and suspicious transactions and acts in accordance with the 'risk' escalation chain and operating procedures Implement and communicate to staff risk framework changes and/or escalation chain changes Perform related duties as assigned What We Value These skills will help you succeed in this role Good knowledge of Securities lending, Securities borrowing, Securities recall etc Strong communication, interpersonal, organizational, and time management skills Excellent communication, organization, interpersonal planning, and analytical skills Deadline and detail oriented Demonstrated computer proficiency, including advanced knowledge of MS Excel, Power BI, Cognos, VBA as well as problem solving and analytical skills Education & Preferred Qualifications Graduate and above preferably in Finance Additional Requirements Knowledge on Power BI, Cognos, VBA/Macros, SQL & MS Access Database queries Shift Timings 5 PM – 2 AM About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers Job ID: R-775464

KodeKloud ’s a fast-growing EdTech SaaS company dedicated to transforming the way businesses upskill their teams in DevOps, Cloud Computing, and IT. Our platform offers a hands-on, practical learning experience trusted by over 1 million users worldwide. We at Kodekloud are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any part of the world. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Role Overview We are seeking a Customer Success Leader to take end-to-end ownership of the customer lifecycle —from onboarding to renewal and expansion. This strategic role will lead our Customer Success team , shape our customer experience (CX) strategy , manage account growth , handle technical escalations , and ensure CRM and workflow excellence to drive retention and revenue. You will serve as the voice of the customer , collaborating closely with Product, Engineering, Sales, and Marketing to deliver a seamless and high-impact experience for our B2B clients. Key Responsibilities 🌟 Customer Lifecycle Management Own the entire customer journey—from onboarding, adoption, and engagement to renewal. Develop and continuously optimize playbooks for onboarding, QBRs, adoption tracking, and renewals. 📈 Expansion & Retention Drive account expansion by identifying growth opportunities (upsell, cross-sell) and proactively pitching relevant offerings. Monitor account health, churn risk, and proactively mitigate challenges to ensure retention. 💬 Customer Advocacy & Feedback Loop Act as the customer advocate internally—bringing structured, data-driven feedback to Product, Engineering, and Leadership. Create mechanisms (NPS, etc) to capture and act on customer sentiment. 🤝 Team Leadership Lead, coach, and scale a high-performing Customer Success team. Define KPIs, set clear goals, and instill a customer-first culture within the CS organization. 🔧 Technical Expertise & Support Oversight Ensure the CS team is equipped to handle basic to intermediate technical queries related to KodeKloud’s platform. Serve as an escalation point for technical or strategic conversations with clients. 🛠️ CRM & Infrastructure Oversee the CRM system (e.g., HubSpot) used by the CS team—ensuring clean data, automation, and effective reporting. Partner with RevOps to streamline processes for renewals, health scoring, and customer communications. What Success Looks Like Increased Net Revenue Retention (NRR), Upsell/Expansion Opps and Customer Lifetime Value (CLTV) Reduced churn and improved customer health scores Scalable, repeatable customer onboarding and success frameworks High CSAT/NPS and actionable customer feedback loops A motivated, aligned, and metrics-driven CS team Qualifications Must-Haves: >3 years of experience in Customer Success or Account Management, preferably in B2B SaaS or edtech. 2+ years in a leadership role managing customer-facing teams. Proven track record of driving revenue through renewals and expansions. Strong understanding of customer journey mapping, customer health metrics, and CS tooling. Excellent communication skills with the ability to manage both executive and technical stakeholders. Nice-to-Haves Familiarity with DevOps, Cloud, or enterprise training solutions. Experience working with HubSpot, Salesforce, or similar CRM platforms. Knowledge of product-led growth (PLG) models and customer education. Why Join KodeKloud? Mission-driven company at the forefront of cloud and DevOps education. High-impact role with cross-functional visibility and leadership. Remote-first culture with global talent and inclusive values. Opportunity to shape the future of enterprise upskilling. How To Apply Send your resume and a short note on why you’re excited about this role to ananya.choudhary@kodekloud.com

Overview We’re seeking a skilled IT Service Desk Manager to lead Quest’s global IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our IT Service Desk. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with leadership across the business to improve support standards and customer satisfaction. You’ll also provide daily guidance to a global team of Level 1 IT support staff while playing an active role in coaching and operational oversight. Responsibilities Team Leadership: Lead, mentor, and manage the IT Service Desk Team to ensure optimal performance and professional growth. Service Management: Oversee daily service desk and service operations, ensuring timely and effective resolution of technical issues and requests. Customer Support: Serve as the escalation point for complex technical issues, incidents, and provide expert guidance and solutions. Process Improvement: Identify and implement improvements to service delivery and operational efficiency to enhance service quality. Technical Expertise: Maintain up-to-date knowledge of company systems, software, and hardware to effectively support the team and users. Reporting: Generate regular reports on service performance, customer feedback, and team metrics. Collaboration: Work closely with other departments to ensure seamless service integration and support. Schedule Management: Develop and manage the help desk team’s schedules to ensure adequate coverage and timely response to user requests. Coordinate shifts, manage time-off requests, and ensure balanced workloads. Qualifications 10+ years of experience in a Help Desk, IT Support, or Service Desk environment; leadership experience strongly preferred. 7 +years of relaavnt experince should be mandatory 3+ years of experience in a leadership role, global and multiple locations preferred. Solid understanding of IT Service Desk operations, ticketing systems, and support best practices (ServiceNow experience a plus). Understanding of the IT Service Management (ITSM) framework. Strong leadership and team management skills, with a proven ability to deliver constructive feedback and guide performance improvement. Strong analytical, organizational, and documentation skills. Excellent communication, interpersonal, and written skills. Familiarity with tools, reporting dashboards, and knowledge base platforms. (SharePoint and Confluence are a plus) Company Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. We’re not the company that makes big promises. We’re the company that fulfills them. We’re Quest: Where Next Meets Now. Why work with us! Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationship. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

Overview We’re seeking a skilled IT Service Desk Manager to lead Quest’s global IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our IT Service Desk. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with leadership across the business to improve support standards and customer satisfaction. You’ll also provide daily guidance to a global team of Level 1 IT support staff while playing an active role in coaching and operational oversight. Responsibilities Team Leadership: Lead, mentor, and manage the IT Service Desk Team to ensure optimal performance and professional growth. Service Management: Oversee daily service desk and service operations, ensuring timely and effective resolution of technical issues and requests. Customer Support: Serve as the escalation point for complex technical issues, incidents, and provide expert guidance and solutions. Process Improvement: Identify and implement improvements to service delivery and operational efficiency to enhance service quality. Technical Expertise: Maintain up-to-date knowledge of company systems, software, and hardware to effectively support the team and users. Reporting: Generate regular reports on service performance, customer feedback, and team metrics. Collaboration: Work closely with other departments to ensure seamless service integration and support. Schedule Management: Develop and manage the help desk team’s schedules to ensure adequate coverage and timely response to user requests. Coordinate shifts, manage time-off requests, and ensure balanced workloads. Qualifications 10+ years of experience in a Help Desk, IT Support, or Service Desk environment; leadership experience strongly preferred. 7 +years of relaavnt experince should be mandatory 3+ years of experience in a leadership role, global and multiple locations preferred. Solid understanding of IT Service Desk operations, ticketing systems, and support best practices (ServiceNow experience a plus). Understanding of the IT Service Management (ITSM) framework. Strong leadership and team management skills, with a proven ability to deliver constructive feedback and guide performance improvement. Strong analytical, organizational, and documentation skills. Excellent communication, interpersonal, and written skills. Familiarity with tools, reporting dashboards, and knowledge base platforms. (SharePoint and Confluence are a plus) Company Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. We’re not the company that makes big promises. We’re the company that fulfills them. We’re Quest: Where Next Meets Now. Why work with us! Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationship. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

Role Description Job Title: L3 SOC Engineer Work Location: Trivandrum Job Summary We are seeking a highly skilled and detail-oriented L3 SOC Engineer to join our Security Operations Center (SOC) team. You will play a critical role in detecting, investigating, and responding to advanced security threats using a variety of tools and platforms. This role requires deep expertise in cybersecurity, incident response, and SOC operations, along with the ability to mentor team members and drive process improvements. Key Responsibilities Monitor security events using SIEM and other tools to identify potential threats across the organization. Analyze, triage, and prioritize s to separate false positives from real security incidents. Act as an escalation point for critical security incidents and coordinate response activities. Perform in-depth incident investigations, including containment, eradication, and recovery. Block malicious IPs/domains, disable compromised accounts, and execute other containment actions. Conduct proactive threat hunting and log analysis to detect advanced threats. Perform daily health checks of SOC tools and monitoring infrastructure to ensure operational readiness. Maintain detailed and accurate incident documentation, logs, and reports. Follow established SOPs, playbooks, and incident response frameworks for consistent handling. Collaborate with IT, infrastructure, and security teams during investigations and remediation. Stay updated on evolving threats, TTPs (Tactics, Techniques, and Procedures), and security best practices. Required Skills & Experience Experience: 4–7 years in SOC or Cybersecurity, with at least 2 years at an L3 level. Core Skills: SOC L3 operations, SIEM administration, incident response, and threat hunting. Tools & Platforms: SIEM: FortiSIEM, QRadar, Sentinel, Splunk, Google SecOps. SOAR: FortiSOAR, Google SOAR. Strong knowledge of attack patterns, IOCs, and APTs. Hands-on experience with system logs, network traffic analysis, and security tools. Proficiency in creating custom parsers, implementing SIEM/SOAR integrations, and writing runbooks/playbooks. Strong analytical, problem-solving, and communication skills. Good-to-Have Skills Experience with DLP, PAM, EDR solutions. Familiarity with security frameworks (NIST, ISO 27001, MITRE ATT&CK, etc.). Ability to mentor and train junior SOC members. Additional Responsibilities Lead war-room discussions and provide executive-level briefings during critical incidents. Identify process gaps and recommend improvements for detection and response capabilities. Ensure end-to-end management of high-severity incidents and document lessons learned. Skills Proactive threat hunting, Proficiency in creating custom parsers, implementing SIEM/SOAR integrations, and writing runbooks/playbooks.

Role Description Role Proficiency: Leverage expertise in a technology area (e.g. Java Microsoft technologies or Mainframe/legacy) to design system architecture. Outcomes Deliver technically sound projects across one / multiple customers within the guidelines of the customer and UST standards and norms based on user stories Guide and review technical delivery by internal teams at the program level Resolve architecture issues deliver and own architecture of application solutions spanning across multiple technologies for projects of the following nature - high revenue projects complex projects and large strategic maintenance projects Architect frameworks tools relevant for the program Measures Of Outcomes Business Development (number of proposals contributed to); revenue contribution (COE) Delivery efficiency (Delivery) Audit reviews on reuse of technology Number of processes / frameworks/tools reused Number of Trainings Webinars Blogs interviews Number of white papers/document assets published / working prototypes Number of reusable frameworks/tools/artifacts created Technology certifications Customer feedback on overall technical quality (zero technology related escalations) Number of reviews and audits Domain certifications (e.g.: LOMA) (Delivery) Outputs Expected Knowledge Management & Capability Development: Publish and maintain a repository of solutions best practices and standards and other knowledge articles Conduct and facilitate knowledge sharing and learning sessions across the team Gain industry standard certifications on technology in area of expertise Support technical skill building (including hiring and training) for the team based on inputs from Project Manager /RTE’s Mentor new members in the team in technical areas Gain and cultivate domain expertise to provide best and optimized solution to customer (Delivery) Create architecture on-boarding/KT documents for the program Requirement Gathering And Analysis Work with customer/business owners and other teams to collect analyze and understand the requirements including NFRs; define NFRs Analyze gaps/ and trade-offs based on current system context and industry practice while clarifying the requirements and by working with the customer Define the systems and sub-systems that define the programs People Management Set goals and manage performance of technical specialists / team engineers Provide career guidance and mentor technical specialists Alliance Management Identify alliance partners based on the understanding of service offerings and client requirements specific to program In collaboration with Architect 2 3 create a compelling business case around the offerings Conduct beta testing of the offerings and relevance to program Technology Consulting In collaboration with the Solution Architects analyze application and technology landscape process and tools to arrive at the architecture options best fit for the client program Analyze Cost vs. benefits of solution options Support Solution Architects to create a technology/ architecture roadmap for the client Define architectural strategy for the program Innovation And Thought Leadership Participate in internal and external forums (seminars paper presentation etc.) to showcase UST capabilities and insights under guidance of senior team members Understand clients existing business at the program level and explore new avenues to save cost and bring process efficiency Identify business opportunities to create reusable components/accelerators and reuse existing components and best practices Support the patent filing process for the IP assets created (applicable to some CoEs) Sales Support And Project Estimation Support for developing RFPs and collaterals for proposals from a technical architecture estimation and risks perspective Conduct demos and arrange for the demos based on client profiles if required Anchor proposal development with cross-linkages across multiple competency units to arrive at a coherent solution proposal with focus on presenting unique value propositions and clear differentiators Architecture Solution Definition & Design Develop and Enhance the architecture (application / technical / Infrastructure as applicable) meeting functional and non functional requirements; aligned to industry best practices Program Design (including data modeling application design infrastructure design team structure)and capacity sizing working with Program Release Train Engineer to meet the requirements and SLAs of target state and in-transition as applicable Identify Proof of Concept testing (POC) needs and conduct POCs as applicable Identify need for developing accelerators or frameworks and develop as applicable specific to the engagement Identify key technical metrics to measure the SLA / requirements compliance Define adopt and create required documentation on standards and guidelines Contribute to re-usable frameworks tools and artefacts library Project Management Support Assist the PM/Scrum Master/Program Manager to identify technical risks and come-up with mitigation strategies Stakeholder Management Monitor the concerns of internal stakeholders like Product Managers and RTE’s; and external stakeholders like client architects on architecture aspects. Follow through on commitments and achieve timely resolution of issues Conduct initiatives to meet client expectations Work to expand professional network in the client organization at the team and program levels Business And Technical Research Analyze market trends / client requirements/ secondary research Identify new ideas and provide inputs to Solution Architects for developing blueprint / PoC Brand Building Organize and participate in events like webinars boot camps seminar conference and client conference to showcase capability Identify opportunities with Solution Architects to cross-solutionize across project(s) and programs within or outside the BU Asset Development And Governance Understand the plan for asset development Design assets or artefacts as per plan (if required) Conduct pilot run/review to validate the assets artefacts as feasible Track utilization of reusable assets / architecture components/blueprints across the organization Create case studies of program/project working with internal stakeholders Skill Examples Use domain and industry knowledge in order to understand business requirements create POC to meet business requirements and contextualize the solution to the industry under guidance. Create architecture interact with SMEs at various stages of the development translate business requirements to system requirements and perform impact analysis of changes in requirements Use Technology Knowledge to create Proof of Concept (POC) / (reusable) assets under the guidance of the specialist. Apply best practices in own area of work and understand the IT strategy for the project. Create white papers under guidance help with performance troubleshooting and other complex troubleshooting. Define decide and defend the technology choices made; review solution under guidance Use knowledge of Technology Trends to provide inputs on potential areas of opportunity for UST. Provide inputs to the specialist on creation of technology roadmap for the client research on new products / trends / best practices Use knowledge of Architecture Concepts and Principles to create architecture catering to functional and non-functional requirements under guidance of the specialist. Re-engineer existing architecture solutions under the guidance of the specialist; provide training on best practices in architecture under guidance Use knowledge of Design Patterns Tools and Principles to create high level design for the given requirements. Independently evaluate multiple design options and choose the appropriate options for best possible trade-offs. Conduct knowledge sessions to enhance team's design capabilities; review the low level design / high level design created by Specialists for efficiency (consumption of hardware memory and memory leaks etc.) and maintainability of design Use knowledge of Software Development Process Tools & Techniques to identify and assess incremental improvements for software development process methodology and tools. Take technical responsibility for all stages in the software development process conduct optimal coding with clear understanding of memory leakage and related impact. Implement global standards and guidelines relevant to programming and development to come up with 'points of view' and new technological ideas Use knowledge of Project Management & Agile Tools and Techniques to support plan and manage medium size projects/programs as defined within UST. Identify risks and mitigation strategies Use knowledge of Project Governance Framework to support development of the communication protocols escalation matrix and reporting mechanisms for small / medium projects/ program as defined within UST Use knowledge of Project Metrics to understand relevance in project. Collect and collate project metrics; share it with the relevant stakeholders Use knowledge of Estimation and Resource Planning to create estimate and plan resources for specific modules / small projects with detailed requirements or user stories in place Use knowledge of Knowledge Management Tools & Techniques to leverage existing material and re-usable assets in knowledge repository. Independently create and update knowledge artefacts; create and track project specific KT plans. Provide training to others write white papers/ blogs at internal level write technical documents/ user understanding documents at the end of the project Use knowledge of Technical Standards Documentation & Templates to create documentation appropriate for the project needs. Create documentation appropriate for the reusable assets/ best practices/ case studies Use knowledge of Requirement Gathering and Analysis to support creation of requirements documents or user stories and high level process maps. Identify gaps on the basis of business process analyse responses to clarification questions to produce design documents. Create/review estimates and solutions at project level/program level create/review design artefacts update resourcing and schedule based on impacted areas identified; creating design specifically for the non-functional requirements Use knowledge of Solution Structuring to carve out simple solution/ POC for a customer based on their needs review the proposal for completeness Knowledge Examples Domain/ Industry Knowledge: Basic knowledge of standard business processes within the relevant industry vertical and customer business domain Technology Knowledge: Demonstrates working knowledge of more than one technology area related to own area of work (e.g. Java/JEE 5+ Microsoft technologies or Mainframe/legacy) customer technology landscape multiple frameworks (Struts JSF Hibernate etc.) within one technology area and their applicability. Consider low level details such as data structures algorithms APIs and libraries and best practices for one technology stack configuration parameters for successful deployment and configuration parameters for high performance within one technology stack Technology Trends: Demonstrates working knowledge of technology trends related to one technology stack and awareness of technology trends related to least two technologies Architecture Concepts and Principles: Demonstrates working knowledge of standard architectural principles models patterns (e.g. SOA N-Tier EDA etc.) and perspective (e.g. TOGAF Zachman etc.) integration architecture including input and output components existing integration methodologies and topologies source and external system non functional requirements data architecture deployment architecture architecture governance Design Patterns Tools and Principles: Applies specialized knowledge of design patterns design principles practices and design tools. Knowledge of documentation of design using tolls like EA Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.) Project Management Tools and Techniques: Demonstrates working knowledge of project management process (such as project scoping requirements management change management risk management quality assurance disaster management etc.) tools (MS Excel MPP client specific time sheets capacity planning tools etc.) Project Management: Demonstrates working knowledge of project governance framework RACI matrix and basic knowledge of project metrics like utilization onsite to offshore ratio span of control fresher ratio SLAs and quality metrics Estimation and Resource Planning: Working knowledge of estimation and resource planning techniques (e.g. TCP estimation model) UST specific estimation templates Working knowledge of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools techniques (such as workshops classroom training self-study application walkthrough and reverse KT) Technical Standards Documentation & Templates: Demonstrates working knowledge of various document templates and standards (such as business blueprint design documents and test specifications) Requirement Gathering and Analysis: Demonstrates working knowledge of requirements gathering for ( non functional) requirements analysis for functional and non functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) and requirements management tools (e.g.MS Excel) and basic knowledge of functional requirements gathering. Specifically identify Architectural concerns and to document them as part of IT requirements including NFRs Solution Structuring: Demonstrates working knowledge of service offering and products Additional Comments Responsibilities 1) Building Best practices for Service provider network across different business units. Best practices include (not limited) configuration, Features and operational base lines. Build best practices and recommendation based on o Customer’s current deployment and design o Cisco common best practices o Product / SP BU validated design best practices 2) Develop and execute effective proactive methods and delivery practices to drive business resiliency o Product centric IC creation o Audit and health check ideation and development o Execution of audit and assessment o Develop recommendation and remediation methods to optimize platform / network performance and availability 3) Resiliency Assessment & Audit o Current state design gap analysis o Architecture assessment and reviews o Future state architecture development 4) Validation Advisory o Build common test cases for SW and new feature roll outs o Execute and certify Skillset SP Core routing: BGP, ISIS, MPLS, MPLS-TE, SRV6, L2/L3 VPNs DCN: Data Centre, ACI SW: good understanding of NSO, EPNM … (not product specialists) Good understanding of Mobile Services and key metrics (Call flows … ) Platforms: deeper knowledge in Cisco Platforms – ASR9K, NCS5500, NCS5xx, C8000, ACI Programming – programming capabilities ( Python ….. ) Experience: Developed and implemented Service provider networks and large projects. Operated or being part of lifecycle and operational services and support Skills SP core routing,BGP,ISIS,Data Center

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Businessline/Function Global Market Operations also known as COCE (Client Operating Center of Excellence) is further divided into 4 departments i.e. Trade Processing & Support, PnL, Client Management & Change Management. Product Control in the wider market outside of BNP is Middle Office. Product Control consists of streams like Documentation & Reconciliation, Trade Support, P&L & Trading Portfolio & controls. Product Control teams are in regular contact with Market Front Office, Regional Back Office’s and Regional Finance & other support teams for their BAU. Job Title Senior Associate/Assistant Manager - Trade Support– Product Control Date 2024 Department COCE Product Control Location: Mumbai Business Line / Function COCE Product Control Reports To (Direct) Head of Team Grade (if applicable) NA (Functional) NA Number Of Direct Reports NA Directorship / Registration NA Position Purpose The Trade Support team looks after the Electronic Execution Middle Office Operations. The resource will need to work in partnership with our clients, sales and trading to ensure that trades are allocated, confirmed, and processed in a timely manner. Provide support to our front office equities trading desks and also act as a point of contact for internal front/back-office enquiries. Responsibilities Direct Responsibilities A comprehensive understanding of securities Front to back trade lifecycle experience Demonstrate awareness and procedures to mitigate operational risk, escalate appropriately Trade amendments and booking reversals of trades Liaison between Front Office and all supporting functions Work in partnership with our clients, sales and trading to ensure that trades are allocated, confirmed, and processed in a timely manner Provide support for front office equities trading desks. Work closely with technical teams to improve trader experience. Focused work with zero tolerance controls and strict deadlines. Ability to build good relationship within the team and Front Office trading and management Strong appreciation and value of STP and of IT solutions to reduce processing and improve controls Ability to multitask, to be flexible re tasks and accommodate varying levels of volume and complexity without deterioration in task quality Act as point of contact for internal middle/back-office enquiries. Contributing Responsibilities Direct relationships with the front office / back office colleagues. Build and maintain strong relationships with stakeholders across the globe in Front, Back and Middle Office Strong working and open relationship with local management Technical & Behavioral Competencies At least Four years in an operational support position. IB Equity Operations experience preferred, essentially in Trade Support functions Experience working within algorithmic trading highly beneficial. Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly High level of product knowledge in Equities High level of knowledge of middle office and back office systems Strong organizational skills and ability to prioritize Innovative - constantly identifying gaps in process and to seek improvements Ethics and Control must have good work ethics and risk / control mind set. Communications ability to communicate effectively within the team and Front Office Collaboration ability to work well with others especially in day to day resolution and escalation of issues Specific Qualifications (if Required) NA Skills Referential Behavioural Skills: Ability to collaborate / Teamwork Decision Making Critical thinking Ability to share / pass on knowledge Transversal Skills Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Ability to anticipate business / strategic evolution Education Level Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if Required) NA