Job Summary We are looking for a sharp, execution-driven Campaign Execution Executive to support influencer-led campaigns and content partnerships. The role involves coordinating with vendors, influencer partners, and internal teams to ensure campaigns run smoothly and efficiently. This is a backend execution-focused role and does not include client communication. Key Responsibilities Campaign Execution Execute end-to-end influencer and content-led campaigns based on internal briefs Track deliverables, timelines, and status for all ongoing campaigns Ensure that influencer content is received, reviewed, and delivered on schedule Vendor & Partner Coordination Liaise with influencer partners, third-party vendors, production teams, and platform partners for campaign requirements Build and maintain healthy working relationships with influencer managers, seeding partners, and other vendors Maintain a clean database of all partners with contact details, pricing history, and past performance Documentation & Internal Coordination Create internal narrative documents, briefs, campaign execution plans, and status trackers Prepare campaign proposals and decks in coordination with the strategy team Update internal teams with campaign execution status, bottlenecks, and escalation points Reporting Support Assist in collecting post-campaign data, screenshots, performance metrics, and proofs of execution Maintain records for billing, partner payouts, and post-campaign reports Key Skills & Requirements 1–3 years of experience in campaign execution, influencer operations, or partner management Excellent coordination and multitasking skills; ability to manage multiple moving parts Strong working knowledge of Excel, Google Sheets, and PowerPoint Basic understanding of influencer/content campaigns on platforms like Instagram, YouTube, X, and LinkedIn Clear communicator with strong documentation and follow-up skills Detail-oriented and highly organized; thrives in deadline-driven environments Preferred Qualifications Bachelor’s degree in Marketing, Media, Mass Communication, or a related field Prior experience in agency, influencer marketing, or content production environment Familiarity with seeding programs, barter campaigns, or paid influencer operations What We Offer Fast-paced, collaborative work environment Opportunity to work on high-visibility campaigns with top content partners Clear growth path toward campaign strategy or influencer operations management Skill-building in campaign logistics, digital marketing, and partnership development Show more Show less

We are looking for a dynamic and detail-oriented Implementation Specialist to lead and coordinate the successful deployment and ongoing management of key IT systems, including the company website, database infrastructure, IVRS, and CRM platforms. This role is pivotal in ensuring smooth project execution, vendor coordination, and system integration that support our business operations and customer experience. The ideal candidate will have hands-on experience in IT system implementation and integration, along with excellent project management and vendor coordination skills. Key Responsibilities: Project Management & Implementation: Lead end-to-end implementation projects across web, database, IVRS, and CRM systems. Define project scope, create detailed implementation plans, set milestones, and manage timelines. Coordinate with internal teams and external vendors to ensure successful project delivery within scope and budget. Monitor project progress and proactively resolve issues and bottlenecks. Vendor Coordination: Serve as the primary liaison for external vendors providing IT services and solutions. Negotiate and manage SLAs, ensuring timely service delivery and adherence to quality standards. Oversee issue escalation and resolution processes in collaboration with vendors and internal stakeholders. System Oversight: Website Management: Ensure the website is fully functional, secure, and optimized for performance and user experience. Drive implementation of updates, feature enhancements, and integrations with internal systems. Database Management: Oversee the implementation and maintenance of secure, scalable database systems. Coordinate database optimization, regular updates, and backup/disaster recovery plans. IVRS System Management: Implement and manage the company’s IVRS to ensure reliable and efficient operations. Collaborate with vendors and internal teams for upgrades and issue resolution. CRM System Implementation & Support: Oversee CRM tool implementation and customization based on departmental needs. Ensure CRM data accuracy, system performance, and seamless integration with other IT systems. Required Skills & Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). Experience: 3–5 years of experience in IT implementation/project management roles, especially involving website, database, IVRS, or CRM systems. Technical Expertise: Familiarity with web technologies (e.g., HTML, CSS, JavaScript, CMS platforms). Strong knowledge of database platforms such as SQL, MySQL, or PostgreSQL. Hands-on experience with CRM systems and IVRS technologies. Understanding of cybersecurity protocols, system integration, and data recovery planning. Project & Soft Skills: Excellent project management and problem-solving abilities. Strong verbal and written communication skills to work with cross-functional teams and vendors. High attention to detail and a structured approach to documentation and follow-through. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Skill required: Procure to Pay - Invoice Processing Designation: Procure to Pay Operations Specialist Qualifications: BCom/CA Inter Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The selected persons should be willing to perform such projects / tasks which provides them an overview of the work in the General Accounting services area for Manufacturing business. Identified individuals should understand the client business, technology, process details and procedures. Typically, a resource would assist business units of client in performing and reviewing scheduled payments to various trade vendors related to Manufacturing purchases. This includes verification, reconciliation, accurate pricing and adherence to company policies, especially as they relate to Trade Payables. Trade Payable analysts are expected to support and educate all related departments on any required information needed to improve the flow of the accounts payable process to comply with period close schedules. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for? We are looking for individuals who have the following skillset: Commerce Graduate/Chartered Accountant/ICWA/CS with 8 - 10 years of experience in Account Payables domain, preferably for Manufacturing business Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment Experience working with SAP, Salesforce, Service Now preferred Good understanding and experience of executing / leading process transformation actions Core Competencies Experience in Trade AP domain, preferably for Manufacturing business Proven experience of leading operations teams Detail oriented and able to handle multiple tasks or projects simultaneously. Should have sound knowledge of PTP processes like Invoice Processing, Payments, Account Payables Reconciliations, Proven experience in managing clients Strong verbal and written communication skills Proficient in driving process transformation actions Proficient at problem solving and analyzing data Roles and Responsibilities: In this role, you are required to fulfil below responsibilities: - Interaction with key stakeholders regarding invoicing and payment Reconciliation of vendor statements to invoices in Accounts Payable system Work with project teams and key internal stakeholders to continue implementation of electronic invoicing and payment process Research invoices, payments, pricing and quantity issues as requested Follow company and department policies and procedures Accurate filing to ensure compliance of routine testing and audits Support team involvement and attend routine team meetings Review and posting of correction journals (if needed) Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions. Ensure that the SLAs and Operations metrics are met Guide, support, and work with other team leaders & team members Mentor team members Prepare review reports for clients and internal management Manage governance and escalation with client stakeholders. Share feedbacks and execute performance management actions Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members Participation in performance review/governance discussions with client Managing mid size teams (15-20 FTEs) BCom,CA Inter Show more Show less

About the Role Improve operational management systems, processes and best practices. Responsibilities Be aware of licensing and liaisoning requirements of the states we are operating in. Formulate strategic and operational objectives. Manage budgets and forecasts. Perform quality controls and monitor KPIs of team members. Recruit, train and supervise staff. Ensure customer satisfaction by delivering projects efficiently and on time. Scheduling and daily planning of team members. Grooming subordinates by identifying weaknesses and creating appropriate training programs. Effectively maintain relationships with all vendors. Effectively maintain relationships with all clients. Formulating and managing escalation matrix. Ensure handover of documents and proper training is given to customers on completion of project. Creating and implementing processes for smooth functioning of the department. Qualifications Location: Panjim, Goa Preferred Skills Proven work experience as Operations Manager or similar role • Knowledge of organizational effectiveness and operations management • Experience budgeting and forecasting Pay range and compensation package 10 to 15 LPA Show more Show less

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – : Familiar with Cloud Engineering to leverage Cloud and DevOps based technologies provided by the Platform teams. Collaborates with the Product Manager to align technical solutions with business goals and serves as the escalation point for cloud engineering issues. Support the Product technical architecture, alignment to the technology roadmap, and technical engineering standards. Job Title - Sr Technical Lead Location: Pune Educational Background: Bachelor's degree in Computer Science, Information Technology, or related field. Key Responsibilities - This individual will assist with setting up and provisioning architecture, optimizing efforts for infrastructure, deploying best practices and excellence in automation techniques. Some great technical skillsets for this individual to possess would be the following: Azure or AWS certifications DevOps certification Scripting certification (preferably python) Previous Agile experience Experience with at least some automation tools such as ansible, puppet, Chef, Salt, and Terraform. Exp 6-9 years Show more Show less

Greetings from TCS!! We are hiring experienced professionals to join our team at Bangalore! Requirement: Warranty RIDE Supervisor Exp: 6+yrs Function: Global Supplier Quality / Warranty Recovery Position Summary: The Warranty Recovery Supervisor leads the execution and performance of the RIDE (Recovery through Issue Data & Engagement) warranty improvement program for assigned suppliers. This role oversees a team of specialists responsible for generating recovery claim packages, coordinating with global suppliers, and supporting issue resolution. The Supervisor ensures operational rigor, supplier accountability, and team development through coaching, performance tracking, and escalation management. Key Responsibilities: Team Leadership & Oversight • Lead and manage the daily operations of the Bangalore-based warranty recovery team. • Set performance goals aligned with program KPIs (e.g., recovery value, response time, share rate accuracy). • Conduct weekly team meetings to monitor progress, review claim escalations, and align on priorities. • Provide coaching and professional development support to specialists at all levels. • Review and validate high-impact or disputed claim packages before final issuance. Qualifications: • Bachelor’s degree in Engineering, Business, or Supply Chain (Master’s preferred). • 6–8 years of experience in quality, supplier development, warranty, or manufacturing operations. • 2+ years of people management or team leadership experience. • Strong knowledge of warranty recovery processes and supplier negotiation practices. • Familiarity with quality tools such as 8D, 5 Why, FMEA, and PPAP. • High proficiency with Excel, PowerPoint, and data visualization/reporting tools (e.g., Power BI). • Strong communication and stakeholder management skills across time zones and cultures. • Experience with global supplier ecosystems, preferably in the automotive or industrial sectors. Please apply with your latest resume. Show more Show less

Job Summary As a Merchandiser, you’ll manage daily operations, coordinate with vendors/suppliers, and ensure seamless sourcing for outdoor apparel and non-apparel products. Initially based in our Trivandrum office for 3-4 months, you’ll later relocate to Northern or Western India, serving as our "eyes and ears" for on-field coordination, reporting, and issue escalation. Key Responsibilities · Vendor & Order Management: Track orders, samples, and deliveries; coordinate with internal teams and escalate issues promptly. · Documentation: Record vendor communications, order statuses, and logistics details using Excel/ERP; prepare detailed reports. · Sample & Production Oversight: Follow up on sample creation/approvals and ensure production adheres to quality standards. · On-Field Coordination: Post-relocation, manage vendor/supplier interactions, quality inspections, and logistics in Northern/Western India. · Quality & Feedback: Conduct quality inspections, document findings, and record client feedback for continuous improvement. · Logistics Monitoring: Track order cycles, log delays, and ensure timely deliveries. Qualifications & Skills · 2-3 years of experience in merchandising, preferably in outdoor apparel/non-apparel (e.g., jackets, bags, yoga mats, rainwear). · Bachelor’s degree in Product Merchandising or a related field. · Proficient in MS Office; ERP system experience (e.g., SAP, Oracle) is a strong plus. · Basic Hindi speaking/understanding for effective communication with North Indian vendors. · Fluency in English for professional reporting and coordination. · Strong organizational, follow-up, and communication skills. · Willingness to work in Trivandrum for 3-4 months and relocate to Northern/Western India for on-field responsibilities. Show more Show less

Job Title: Senior Software Engineer Purpose of the Job Designing and implementing software applications and digital tools with an objective to improve and automate business processes for achieving increased work productivity and process efficiency. Play a lead role in maintaining SAP BYD system of ENGIE HQ, provide user support and work on local enhancement and projects Key Accountabilities • Develop software solutions at BU level, ensuring compatibility with Group applications (e.g., OneHR, M-Tool etc), interact closely with relevant business functions. • Provide SAP support to Engie business. Enhance adoption of new SAP features to achieve automation and increased work productivity. • Interact with SAP support provider for escalation and timely resolution of technical issues. Keep affected users informed. • Interact with ENGIE Group applications team to represent Engie for implementation of Group applications. • Interact with ENGIE Group applications team to represent Engie for ERP project migration • Interact with BU entities to provide advice and guidance on software development projects. • Ensure compliance to licensing requirement of business applications. • Develop and maintain technical documentation of applications. • Conduct risk assessment and business impact analysis before moving changes in applications from development to live environment. • Ensuring compliance to ENGIE cyber security requirements for development and implementation. • Ensuring confidentiality while dealing with sensitive, personal or business critical data. • Develop and maintain technical documentation of applications. • Perform regular updates and patches on software applications, with adequate business impact analysis, ensuring business continuity. • Follow software development lifecycle (SDLC) methodology to ensure sustainability and maintainability of developed applications. Key Relationships Internal Interfaces: • Engie HQ functions • BU Entities • ENGIE Corporate applications team External Interfaces: • 3rd party suppliers and service providers Qualifications • Graduate degree in Computer Science or Information Technology • Certification in software development • 7+ years of software development experience • Expertise in programming for various operating systems using development tools (.net, Java, and SQL) • Knowledge of SAP ByDesign and Robotic Process Automation (RPA) • Experience in PowerAPPS, Power Automate, and Power BI Skills • Java or C++ and object-oriented design • Business intelligence tools like Microsoft PowerBI® • Development on Microsoft Office 365 and Azure cloud platforms • Implementing SAP ByDesign modules • New automation techniques like RPA • Understanding departmental functional areas for SAP support • Software engineering practices for the full development life cycle • IT project management methodologies (PRINCE2, PMP) Soft Skills • Result-orientated • Customer-focused • Time management • Innovative thinking • Acceptance of diversity • Effective communication • Cultural awareness • Attention to detail • Compliance with safety and environmental standards Show more Show less

KEY RESPONSIBILITIES 1.Business Growth •Achieve sales volume and revenue targets as decided for the cluster while managing a healthy brand mix, and effective usage of A&D •Develop a strategy to Beat the market. Identify opportunities and use levers like A&D and credit policy to increase Market Share, and deliver on target •Review the trade schemes, and monitor effectiveness and modify basis performance •Liaise with and manage Syndicates, retail and wholesale groups and be the first point of escalations 2.Sales Planning & Inventory Management •Implement and manage sales planning and stock forecasting strategies with high levels of accuracy and consistency at a cluster level •Liaise with demand planning and supply chain to understand and address any supply constraints/ issues 3.Channel and Distributor Management •Establish distributor/ wholesaler KPIs for driving effective distribution of PRI portfolio •Ensuring ROI calculation and reporting for distributor •Ensure timely collection of receivables from distributor, and inventory management •Ensuring productivity of the manpower on distributor payroll •Monitor and track Secondary scheme processing •Strengthen relationships with channel partners (retail and wholesale), especially syndicates, and responsible for channel escalation handling 4.Retail Engagement •Ensure periodic coverage of key customer groups and syndicates •Create the CSM engagement initiative for the cluster •Create and own the retail engagement plan •Ensure Channel Play/Hawk eye scores and execution is delivered as per the norm on monthly basis 5.Market Intelligence & Performance Monitoring •Regularly conduct retail outlet audits to study market share movements and track market share •Lead general administration and MIS tracking, tier wise and account wise consolidation for weekly and monthly sales reports; lead business analysis and integrate that analysis into business strategies to get business and better market share •Gain market intelligence and visibility through competitive mapping and analyzing market trends across the state; regularly induce customer feedback to recreate and re-strategize the promotional and selling strategies 6.Brand Building & Demand Generation •Review efficiency and efficacy of expenditure undertaken for promotion and capturing market share 7.Financial Discipline •Ensure healthy cash flow for the organization, and adherence to the credit policy as decided. DSO to be within limits •Liaise with Finance team on formulation of credit policy for the respective market 8.Regulatory & Compliance •Coordinate with Excise authorities to ensure timely permit approvals, EVC generation, and statutory compliance •Support in brand registrations, excise liasioning 9.Team Leadership •Set the direction and an innovative consumer facing culture in the team by managing individual and team performance expectations and goals •Lead the sales team keeping high levels of motivation & feedback with a view to build a motivated team •Mobilizing resources for availability for the team •Work with individuals in order to develop them for increased responsibility INTERACTIONS INTERNALLY: ➢Sales Team of the Region ➢Commercial Finance ➢Commercial Marketing and Activation Teams ➢Region Head ➢Zonal Demand Planner ➢Zonal Sales and Development Manager ➢Supply Planning Team ➢With Manufacturing for holograms and label registration EXTERNALLY: ➢Customers ➢Distributor/ Channel Partners ➢Excise Officials ➢Consumers Show more Show less

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for Network Routing Switching Experience Range: - 5 To 10 Yrs Job Locations : Delhi Must Have Must have knowledge on Cisco ACI, Nexus 9K,7K & 5K and Cisco 6500, 4500 Must have knowledge on Routing Protocols (BGP, OSPF and EIGRP) Must have knowledge on HSRP, VRRP, GLBP , STP, RSTP, Port Security and Stacking Good Communication skill and Open to work in 24*7 environment Configure and troubleshoot dynamic routing protocols such as OSPF, BGP, and EIGRP. Optimize routing tables for efficient data transmission. Switching Technologies: Configure and manage Layer 2 and Layer 3 switches. Implement VLANs, spanning-tree protocols, and port security. Able to configure equipment and quickly adapt to and troubleshoot complex networking environments is a must. Strong routing and switching experience including L2 Protocols, L3 Protocols (Spanning Tree, BGP, OSPF, EIGRP, and DMVPN, etc.) Solid understanding of Cisco technologies, including: Routing, Switching & Security PREFERRED CERTIFICATIONS - CCNA required - CCNP Route/Switch - desired Role Description Able to work and resolve on trouble tickets, handle tickets escalation Able to work with OEM to resolve escalated circuit problems to resolution Able to work on Service-Now (Incidents/Change Requests/Work Orders) Minimum Qualification 15 years of full time education Show more Show less

The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. The Opportunity Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high net-worth families create and manage wealth. This team is currently seeking “Private EquityAnalyst” to join our team in Gurgaon. Roles And Responsibilities Booking Journal Entries basis bank statements and client. Preparation of Bank Reconciliation and maintaining the respective financial logs. Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net Asset Value" and prepare the Statement of Asset and Liabilities and Profit and Loss Statement Ensuring fund income and expenses, including management and performance fees, are accrued for and are in accordance with relevant accounting standards. Accurate and timely processing of all capital activities including calls and distributions, transfers, rollups, capital commitments and calls. Derive pricing for portfolio investments. Updating status reports. Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows. Process incoming and outgoing cash movements related to capital activity. Reporting-preparing bespoke reports to address client requests. Independently complete cash, portfolio and capital reconciliations and investigate and resolve any discrepancies. Creation and maintenance of investor information including payment models and contacts Business and Management Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) Identify opportunities to implement process improvements and recommend system, service, and process enhancements including leading and evaluating system testing Coordinate staff assignments to achieve optimal effectiveness through assessment of business requirements and staff skill sets and development needs Build and maintain relationships with internal and external clients, and serve as point of escalation of complex customer issues Perform discovery and due diligence with clients and visits regarding service quality measurement Manage the Risk and Control agenda including audits, interfacing with internal and external auditors, and identifying process gaps Work closely with senior management on identifying opportunities for cost saves, full-time equivalent (FTE) reduction, and optimization Desired Qualities A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy. University degree or equivalent that required 3+ years of formal studies of Finance/Accounting principles. 4+ years of experience in the financial services industry that required a working knowledge of financial instruments (equities, fixed income, and derivatives), operation of capital markets, life cycle of trades, and reconciliation. 4+ year(s) of experience in a service-oriented role where you had to correspond in writing or over the phone with external customers. 3 + year(s) of experience using MS-Excel that required you to use Advanced Formulas, Tables & Formatting, Conditional Formatting, Advanced Charting, Pivot tables & Pivot Reporting. Ability to lead 8-10 people manage conflicts and has a team leading experience Ability to work regularly scheduled shifts from Monday-Friday (Shift starts after 5pm) Show more Show less

Req ID: 319114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a PaloAlto Network Security Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The Network Security advisor will engage in daily maintenance and operations of the Firewall, Prisma, Routing & Switching and AWS cloud Networking. The Network Security Advisor will work primarily with Network Security products from Palo Alto, The Network Security advisor would design, confirm, determine and/or troubleshoot traffic flows, security implementation and configurations etc. Network Security Services include daily maintenance and operations of multiple customers’ network security infrastructure. The successful candidate will be required to troubleshoot firewall and network traffic flows, as well as maintain accurate documentation of network and security products, support activities and processes. The candidate will also be required to work independently and remotely when troubleshooting and must have the ability to solve problems with minimal client input and ability to escalate when solution is not readily apparent. The Network Security Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment. Implement Network Security solutions and provide operational support in a customer environment. Support Palo Alto, Prisma SASE solution. Will provide technical escalation to L1 support engineers. Provide On-call support for high severity incidents in a 24x7 environment. Detect security issues, create customer tickets, and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process, and technical improvements to management. Experience and at least 5 years Network Security administration experience. Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team. Working with internal tools to complete configuration backup/restore as well as monitoring and reporting. Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support. Complete Weekly/Monthly Health Status checks across all support network security platforms. Working with multiple customers support environment to complete upgrades, patches, overall operational support. Assist in conducting rule set reviews to improve overall security footprint for our customers. Provide operational support of the Network & Security environments. Detect security issues, create customer tickets and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process and technical improvements to management. Minimum 8-9 overall years experience in Networking 5 years of Palo Alto, NGFW, SASE About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Develops and drives the global wellness and resiliency strategy aligned with organizational goals and evolving business needs. Leads the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives. Ensures alignment of local and regional wellness activities with global standards and best practices. Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations. Establishes performance metrics and ensures accountability for wellness delivery teams globally. Leads recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling. Collaborates closely with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments. Utilizes insights and trends to present actionable recommendations to executive leadership and clients. Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations. Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams. Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values. Builds collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions. Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases. Ensured timely escalation and professional referrals for critical incidents impacting teammate mental health Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design. Represents the company in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness. Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics Show more Show less

Req ID: 327201 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 - SQL Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (SQL Server) for over 7+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in Oracle11g /12c/above versions as secondary skill Knowledge of MySQL, PostgreSQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Experience in google instances (SQL, Mysql,Postgresql) Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) Passion for delivering timely and outstanding customer service Ability to work independently, with little or no direct supervision. Great written and oral communication skills with internal and external customers Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed." Basic Qualifications " 7+ years of overall operational experience 3+ years of Azure/GCP experience as a cloud DBA (SQL) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Experience with SSIS, SSRS, T-SQL Experience with python / powershell scripting - preferred Secondary skill in Oracle/MySQL/PostgreSQL - preferred Ability to work independently, with little or no direct supervision. Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred MCTS, MCITP, OCP certifications a plus Google Cloud Engineer - REQUIRED About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Req ID: 304906 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Firewall-Palo Alto - Network Security Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The Network Security Senior Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment. Implement Network Security solutions and provide operational support in a customer environment. Support Palo Alto, Prisma SASE solution, F5, AWS networking and R&S. Will provide technical escalation to L2 support engineers. Provide On-call support for high severity incidents in a 24x7 environment. Detect security issues, create customer tickets, and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process, and technical improvements to management. Experience and at least 7 years Network Security administration experience. Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team. Working with internal tools to complete configuration backup/restore as well as monitoring and reporting. Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support. Complete Weekly/Monthly Health Status checks across all support network security platforms. Working with multiple customers support environment to complete upgrades, patches, overall operational support. Assist in conducting rule set reviews to improve overall security footprint for our customers. Provide operational support of the Network & Security environments. Detect security issues, create customer tickets and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process and technical improvements to management. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Skill required: Procure to Pay - Invoice Processing Designation: Procure to Pay Operations Specialist Qualifications: BCom/CA Inter Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The selected persons should be willing to perform such projects / tasks which provides them an overview of the work in the General Accounting services area for Manufacturing business. Identified individuals should understand the client business, technology, process details and procedures. Typically, a resource would assist business units of client in performing and reviewing scheduled payments to various trade vendors related to Manufacturing purchases. This includes verification, reconciliation, accurate pricing and adherence to company policies, especially as they relate to Trade Payables. Trade Payable analysts are expected to support and educate all related departments on any required information needed to improve the flow of the accounts payable process to comply with period close schedules. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for? We are looking for individuals who have the following skillset: Commerce Graduate/Chartered Accountant/ICWA/CS with 8 - 10 years of experience in Account Payables domain, preferably for Manufacturing business Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment Experience working with SAP, Salesforce, Service Now preferred Good understanding and experience of executing / leading process transformation actions Core Competencies Experience in Trade AP domain, preferably for Manufacturing business Proven experience of leading operations teams Detail oriented and able to handle multiple tasks or projects simultaneously. Should have sound knowledge of PTP processes like Invoice Processing, Payments, Account Payables Reconciliations, Proven experience in managing clients Strong verbal and written communication skills Proficient in driving process transformation actions Proficient at problem solving and analyzing data Roles and Responsibilities: In this role, you are required to fulfil below responsibilities: - Interaction with key stakeholders regarding invoicing and payment Reconciliation of vendor statements to invoices in Accounts Payable system Work with project teams and key internal stakeholders to continue implementation of electronic invoicing and payment process Research invoices, payments, pricing and quantity issues as requested Follow company and department policies and procedures Accurate filing to ensure compliance of routine testing and audits Support team involvement and attend routine team meetings Review and posting of correction journals (if needed) Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions. Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions. Ensure that the SLAs and Operations metrics are met Guide, support, and work with other team leaders & team members Mentor team members Prepare review reports for clients and internal management Manage governance and escalation with client stakeholders. Share feedbacks and execute performance management actions Execution of backup planning for all service delivery actions Facilitate quality checks for the work performed by the team members Participation in performance review/governance discussions with client Managing mid size teams (15-20 FTEs) Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Team Leader Operations Purpose Of Job To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience. An important part of the role is to achieve/exceed process KPI’s to ensure that the Team at Shared Services is relevant to business always. Role context The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications Main opportunities/challenges for this role Leadership Skills Should be able to look at pre-empt problems and identify solutions with logical analysis. Should have a fair understanding for achieving organisation goals and driving Continual Improvement projects in the process. Service Delivery Supervising, planning, and managing functions concerned to operations Efficient with all the tools & technologies that are in use in operations. Acting as an information source and answering team questions, following up and giving instructions as needed. Working as a first level escalation point for the team. Create SOP’s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process/Transport/Admin/Payroll/Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Quality Management Monitor Calls, perform Quality Checks and provide necessary feedback to the team. Governance and Reporting Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation. Good with MS Excel and formulas for reporting purposes Practicing and ensuring compliance with that of all the BCMS’ policies and procedures. Information Security Ensure that their workforce are aware of the information security policies and comply with them Ensures that the team complies to ISO 27001 and IGA related requirements Send account opening requests effectively Disable accounts immediately for leavers and Absconders /on long leaves Document and monitor / review access levels of his/her team Provide security awareness and education to team Manage Records to ensure compliance to Freedom of information act Ensure incidents of their respective functions are closed within SLAs Qualifications Any graduate Role Specific Knowledge And Experience 5 years or more experience in operations/BPO. At least 2 year of Team leading experience (team size of more than 10) Further Information Pay Band – 5 Contract Type – FTC Department/Country- GSS English & Exams (Online Screen Marking))/India Closing Date (Time) – 15 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

Job Title: VP-Digital Expert Support Lead Experience : 15 + Years Location : Pune Position Overview The Digital Expert Support Lead is a senior-level leadership role responsible for ensuring the resilience, scalability, and enterprise-grade supportability of AI-powered expert systems deployed across key domains like Wholesale Banking, Customer Onboarding, Payments, and Cash Management . This role requires technical depth, process rigor, stakeholder fluency , and the ability to lead cross-functional squads that ensure seamless operational performance of GenAI and digital expert agents in production environments. The candidate will work closely with Engineering, Product, AI/ML, SRE, DevOps, and Compliance teams to drive operational excellence and shape the next generation of support standards for AI-driven enterprise systems. Role-Level Expectations Functionally accountable for all post-deployment support and performance assurance of digital expert systems. Operates at L3+ support level , enabling L1/L2 teams through proactive observability, automation, and runbook design. Leads stability engineering squads , AI support specialists, and DevOps collaborators across multiple business units. Acts as the bridge between operations and engineering , ensuring technical fixes feed into product backlog effectively. Supports continuous improvement through incident intelligence, root cause reporting, and architecture hardening . Sets the support governance framework (SLAs/OLAs, monitoring KPIs, downtime classification, recovery playbooks). Position Responsibilities Operational Leadership & Stability Engineering Own the production health and lifecycle support of all digital expert systems across onboarding, payments, and cash management. Build and govern the AI Support Control Center to track usage patterns, failure alerts, and escalation workflows. Define and enforce SLAs/OLAs for LLMs, GenAI endpoints, NLP components, and associated microservices. Establish and maintain observability stacks (Grafana, ELK, Prometheus, Datadog) integrated with model behavior. Lead major incident response and drive cross-functional war rooms for critical recovery. Ensure AI pipeline resilience through fallback logic, circuit breakers, and context caching. Review and fine-tune inference flows, timeout parameters, latency thresholds, and token usage limits. Engineering Collaboration & Enhancements Drive code-level hotfixes or patches in coordination with Dev, QA, and Cloud Ops. Implement automation scripts for diagnosis, log capture, reprocessing, and health validation. Maintain well-structured GitOps pipelines for support-related patches, rollback plans, and enhancement sprints. Coordinate enhancement requests based on operational analytics and feedback loops. Champion enterprise integration and alignment with Core Banking, ERP, H2H, and transaction processing systems. Governance, Planning & People Leadership Build and mentor a high-caliber AI Support Squad – support engineers, SREs, and automation leads. Define and publish support KPIs , operational dashboards, and quarterly stability scorecards. Present production health reports to business, engineering, and executive leadership. Define runbooks, response playbooks, knowledge base entries, and onboarding plans for newer AI support use cases. Manage relationships with AI platform vendors, cloud ops partners, and application owners. Must-Have Skills & Experience 15+ years of software engineering, platform reliability, or AI systems management experience. Proven track record of leading support and platform operations for AI/ML/GenAI-powered systems . Strong experience with cloud-native platforms (Azure/AWS), Kubernetes , and containerized observability . Deep expertise in Python and/or Java for production debugging and script/tooling development. Proficient in monitoring, logging, tracing, and alerts using enterprise tools (Grafana, ELK, Datadog). Familiarity with token economics , prompt tuning, inference throttling, and GenAI usage policies. Experience working with distributed systems, banking APIs, and integration with Core/ERP systems . Strong understanding of incident management frameworks (ITIL) and ability to drive postmortem discipline . Excellent stakeholder management, cross-functional coordination, and communication skills. Demonstrated ability to mentor senior ICs and influence product and platform priorities. Nice-to-Haves Exposure to enterprise AI platforms like OpenAI, Azure OpenAI, Anthropic, or Cohere. Experience supporting multi-tenant AI applications with business-driven SLAs. Hands-on experience integrating with compliance and risk monitoring platforms. Familiarity with automated root cause inference or anomaly detection tooling. Past participation in enterprise architecture councils or platform reliability forums Show more Show less

Greetings from Equiniti India. About the Company Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. About the Role To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR). Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO). Responsibilities Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues. Establishing effective working relationships with key personnel. May act as a Lead. Coordinating and facilitating the work of others. Contribute towards the quality and compliance process, through the checking of casework where appropriate. Identifying key issues and patterns from data. Completion of targeted work and to the required level of accuracy. Working well within teams and supporting colleagues. Professional communication in both written and oral forms. Identify own training needs. Qualifications Essential: Complaint handling/IDR experience. Required Skills Numerate, articulate, strong attention to detail, excellent grammatical skills and able to present complex information in plain English. Able to persuade and influence others to achieve agreed objectives. Experience of dealing with stakeholder groups/external organisations. Analytical thinker with an enquiring mind. Advanced and specialised expertise developed through job related training and work experience. Preferred Skills Pensions experience. A good working knowledge of pensions administration software. Pay range and compensation package Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10 days paid paternity leave Accidental & Life cover 3 times of concerned CTC Job Location: Chennai - Ramanujan Intellion Park, SEZ, Taramani . Bengaluru - Phase II, Electronic City. Shift: UK Shift Job Requirement: Excellent Communication preferred. 4+ years of strong experience in Complaints Handling related to international Banking or finance. Resolving escalation through email experience required. Show more Show less

Job Title : Senior Sales Engineer – Passive Fire Protection Location : Govind Puri, Delhi Job Type : Full-Time | Day Shift Salary : ₹1,00,000 – ₹1,50,000 per month (Based on experience) Key Responsibilities : Drive B2B sales for Passive Fire Protection products in hydrocarbon and building sectors Generate inquiries via online portals, contractors, and government departments Review tender and RFQ documents including: PQR Payment terms SCC Escalation clauses Provision for power/water, accommodation, BOCW, etc. Prepare bid documentation with accurate technical and commercial details Conduct rate analysis (materials, labor, scaffolding, equipment) Attend pre-bid meetings and gather competitor intelligence Conduct on-site visits and maintain a healthy inquiry pipeline Engage with architects and consultants to ensure alignment with specifications Required Experience : Minimum 10 years in sales of passive fire protection products Minimum 10 years in costing, rate analysis, and tendering Proven network with government, industrial, and building-sector stakeholders Language Requirements : Fluent in English (spoken and written) Preferred Candidate : Currently residing in Delhi NCR Experience in companies like Hilti, Ceasefire, Promat, Vijay Systems, Wedge India, etc. Comfortable working in a target-based technical sales role Job Types: Full-time, Permanent Pay: ₹1,200,000.00 - ₹1,500,000.00 per year Schedule: Day shift Experience: Sales- Passive Fire Protection: 10 years (Preferred) Work Location: In person

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: Site Reliability Engineering (SRE) . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Required Skills •Minimum 5+ years of experience in developing Windows desktop applications using C#/WPF. •Experience in requirement analysis, design, development and testing of desktop-based applications. •Ability to understand requirements, write effective and reusable code according to best practices. •Solid understanding of Object-Oriented design and concepts. •Hands on multi-threaded programming and debugging skills. •Experience of project life cycles, process, workflows •Good logical and problem-solving skills •Good analytical and debugging skills, knowledge of different debugging tools. •Knowledge in design patterns, unit testing framework, code analysis tools •Ability to work independently and be proactive. •Ability to learn new technologies as part of the job. •Be able to clearly communicate in English language. •Honesty in raising escalation when there are problems instead of hiding the issue/dragging the schedule. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Show more Show less