20315 Escalation Jobs - Page 28

The Compliance UAT Testing Analyst will report into the Policy Automation and Execution team to support UAT application testing across a variety of platforms. This role will support planning, coordination and execution of digital application testing within an Agile Scrum environment. This position will work with business requestors and developers proactively to plan testing aligned to development user stories and participate as a key stakeholder when making release decisions. This position will play a key role in working closely with product owners to develop and maintain the policy technology roadmap. Developed user testing & documentation skills are required in order to influence and support our technology roadmap. Serves as a compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework. Responsibilities: Participate in the design, development, delivery and maintenance of policy technologies & applications Forecast effort and availability to support technology releases and other product management needs Proactively and effectively communicate status and potential risks stemming from work efforts Partner closely with product ownership team members and development team members to understand business & technical requirements and document what evidence is required in the testing process Act as a subject matter expert in Policy Technology Applications with the ability to effectively communicate to senior technology and business stakeholders, often tailoring the message to the individual and their level of technical knowledge Promote good working relationships across projects, exemplifying the people skills needed to develop trust and communication among stakeholders, its sponsors, those who will make use of the project's results, those who command the resources needed, and project team members Interacting and working with other areas within Citi, as necessary. Additional duties as assigned. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 3 years of product development / user testing experience with exposure to Agile Scrum, with experience in Jira 1+ years of experience with compliance or policy technologies Must be a self-starter, flexible, innovative and adaptive Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization Strong written and verbal communication, presentation and interpersonal skills Ability to both work collaboratively and independently; ability to navigate a complex organization Excellent project management and organizational skills and capability to handle multiple projects at one time Proficient in MS Office applications (Excel, Word, PowerPoint) and Jira Demonstrated knowledge in area of focus Education: Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree a plus ------------------------------------------------------ Job Family Group: Compliance ------------------------------------------------------ Job Family: Compliance Risk Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Markets Price Risk & Controls - Valuation Risk Citi is looking for an experienced professional for a role in the Markets Price Risk & Controls – Valuation Risk team, part of the 1st Line of Defense. The successful candidate will have significant experience in product valuations including market/model risk and understanding of the overall control environment. This role will have responsibility for monitoring, investigating and challenging valuation controls as well as producing monthly governance and project management materials. The scope of the role covers Markets globally and requires collaboration with colleagues across all regions. Successful execution will require partnership with Traders, Quants, Technology, Market Risk and Valuation Control. Background The Valuation Risk Team is a specialized function within Markets Risk and Controls, which establishes and maintains a robust 1st Line of Defense (1LoD) control environment and culture to minimize financial risk within the Markets business. The Valuation Risk Team sets the standards for the quality of Front Office management of Valuation Risk, manages implementation of those standards and is responsible for Markets wide governance of 1st Line valuation risk. Key Responsibilities: Perform the 1LoD Valuation Controls which include oversight and governance of Valuation Consistency, Unchanged Prices, and Non-Standard Trade Booking controls Evaluate metrics and reports relating to these controls, and where relevant identify necessary actions and facilitate resolution of identified issues Generate monthly materials for senior governance forums which are accountable for consistent Front Office valuations Design and implement Front Office controls which effectively mitigate the risk of mis-valuation of financial instruments Engage with Markets Technology, senior Markets Traders and Risk functions to develop new technology capabilities for cross-Markets Valuation Risk controls Ongoing review and enhancement of Markets-wide Policies on Valuation Risk to drive standardized and consistent mechanisms to evidence controls and supervision of pricing risk Define operating control standards across Markets and embed within the Manager Control Assessment (MCA) framework to assess Valuation Risk controls and ensure businesses operates within risk appetite Qualifications & Competencies: Strong technical understanding of derivative valuations across multiple asset classes Robust understanding of typical data structures for market data utilized by derivative models Strong controls mindset, identifying and mitigating risks, communicating and escalating concerns Experience dealing with regulators, Audit, Compliance and other Risk and Control functions Strong communication skills with an ability to influence senior stakeholders and to adjust communication style for the target audience Self-motivated and detail oriented Excellent organizational skills, with an ability to multitask and adapt to change Ability to collaborate across businesses, regions and support functions 7+ years’ experience in Risk Management, Valuation Control, Trading or other related roles in the financial industry Education: Bachelor’s/University degree or equivalent experience, potentially Masters degree ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Enterprise Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Business Acumen, Constructive Debate, Escalation Management, Issue Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Function: NOC (Network Operations Center) Profile: Networking I Domain: Networking/ITSM Level: 1 Role: As Networking I NOC (Network Operations Center), you are responsible for performing monitoring, troubleshooting, incident management, change management, problem management, installs/decommissioning and end-to-end lifecycle management for our customer’s network infrastructure. Analyzes and resolves problems associated with network devices (routers, firewalls, switches, wireless access points etc.) and interconnecting network transport (LAN/WAN). Responsibilities Responding to automated and/or manual alerts/events/incidents about network issues and initiating the resolution life cycle. Remote testing/triage to validate alert/event/incident. Contacting customer helpdesk and/or end user and guiding through initial triage/troubleshooting to isolate network issues to hardware/cabling/transport. Reporting issues and initiating trouble tickets with hardware/cabling/transport vendors. Following up with vendors according to SLAs and escalation matrices to coordinate communication of latest updates, dispatch ETAs, RFOs etc. to the customer. Initiating & coordinating service calls for field engineers with vendors (including third party vendors independent of the hardware/cabling/transport vendors). Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve basic device hardware, configuration and/or software/IOS issues. Escalate issues for Level 2/3 support as per documented guidelines. Provide implementation support for change management activities performed with Level 2/3 support. Provide analytical support for problem management activities being performed with Level 2/3 support. Strong concepts of networking like TCP/IP and TCP dump. Network management - configuring network interfaces and troubleshooting network problems, Qualifications 1- 3+ years of technical experience in corporate IT operations Knowledge of Routing & Switching Strong skills in working with clients and communication. Knowledge regarding Internet Service Providers Strong writing skills to maintain organized documentation. Knowledge of network cabling, network classification and network topology Professional level training & certification in data networking by any leading vendor, i.e. Aruba, Arista, Cisco, Juniper, Fortinet, Meraki, Checkpoint, Palo Alto.

Description Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About The Role The Enphase Commodity Manager manages Global Commodity Strategy, NPI sourcing strategy, Commodity Market intelligence & Materials procurement processes for the assigned Commodities for Global Manufacturing Sites & Global spend, working with Component Suppliers & Enphase Contract Manufacturers’ Supplychain and procurement teams. Major deliverables for the role will be – Competitive Cost, Continued supplies with Quality and Ontime without line disruptions, Longterm Commodity strategy & Supplier relationships. What You Will Do Consistently and effectively source & procure materials to meet demand plan & NPI launch plans. Cost & Contract Management: Ensure timely updation of all Commodity influenced Procurement Databases to support financial/product cost tracking and analytics Like – Item Master, Pricing Database, LTs , MOQs, NCNR terms and other terms & conditions influencing total cost of ownership and supply continuity etc.. Quarterly Negotiation, Establish strategic supplier contracts, supplier service level agreements, and performance measurement programs., including LT, MOQ, NCNR etc.. Identify and drive proactive cost reduction opportunities with cross functional team as Program managers through alternate sourcing qualification, VA/VE opportunities etc. Work with Accounts Payable and Receiving to resolve any invoicing and receiving issues to ensure ontime supplier payments Develop should costings to effectively negotiate and manage right costs. Benchmarking of different suppliers to ensure lowest costs Supply Management : Longterm Supplier capacity planning to ensure sustainable supplies. Review purchase orders and shipment tracking information in Enphase / EMS ERP systems to ensure no Manufacturing line disruptions or excess ordering Coordinate inventory planning and replenishment of raw materials, components and finished goods with suppliers, distributors and EMS partners to meet business requirements. Maintain sustainable inventory levels of components at suppliers and EMS and also ensure no excess Inventories or OBS creation, ECO/ECN. PCN management Resolve any quality issues, disrupting line and cost impact Strategy : Understand the market intelligence for the commodities and plan ahead on ensuring optimum cost and supply availability and mitigate the risks to cost and supplies New supplier selection, onboarding, Supplier audit & SC risk assessment & mitigation Develop Longterm Commodity strategy and “Preferred Supplier list” for assigned commodities and ensure sourcing to meet PSL strategy as per defined measurable metric Develop business relationships with suppliers that enable long term optimized support. NPI sourcing support and guidance on specing in the right component and supplier as per the Commoditywise PSL strategy. Act as escalation point with suppliers to NPI sourcing team for quick turnaround NPI launches Develop PSL to mitigate COO risks and one country dependency Plan Vendor rationalization and grow business with preferred suppliers Develop and standardize key business, sourcing & procurement processes through written process documents. Support Functional initiatives on Digitisation and process improvements Provide detailed data, information, and reports related to plans / results of procurement activities and deliverables to executive teams ( MIS reporting ) Who You Are And What You Bring Education: Bachelor's degree in Engineering (EE or E&C), with 10+ years of experience in sourcing Electrical & Electronic components, preferably in Active components & semiconductors. Foundry and FAB knowledge will be an added advantage Must be a Problem Solver & Not Problem Teller !! Worked as Global Commodity manager in past experience and tactical procurement experience Have in-depth technical knowledge & sourcing experience of Electrical & Electronic components Extensive functional experience in global sourcing with strong negotiation skills, working with global suppliers / cross functional teams and also tactical procurement to manage supply and inventory Experience in Developing should costing sheets and driven negotiation based on zero base costings. Experience to work with contract manufacturers / EMS and tactical procurement teams to drive problem resolution, ECO implementation, quality processes, and effective source cost analysis Long-term, Strategic & Logical thinking. Leadership mindset to be a problem solver. Must possess excellent written and verbal communication skills, with strong presentation skills Strong computer application & Software usage skills like MS excel, Powerpoint, ERP systems etc. Must be able to work in an environment of short notice changes, and tolerate interruptions APICS CPM, and/or other certifications a plus Commodities expected to be managed - Technical & Sourcing expertise Electronics – Protection device, Fuse, Relay, LCD, Switch, Crystal, Filter, Discretes – LEDs, Optos etc.. Electrical – Magnetics, transformers, CTs, Inductor, Power supplies, Wiring harness, Connectors etc.

Entity: Production & Operations Job Family Group: Operations Group Job Description: About Bp bp Technical Solutions India (TSI) center in Pune, strives to build on bp’s existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide! TSI brings together diverse engineering capability to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable, and lower emission energy, while continuously innovating how we work! Intent The Contract Account Manager serves as the primary overseer of the contractual relationship between the company and designated contractors. This role is pivotal in ensuring that service delivery, commercial obligations, compliance, and performance targets are consistently achieved. Partners with Procurement to deliver on business needs and priorities. Responsibilities: Contractor Relationship Management: Serve as the primary liaison between the organization and assigned contractor partners. Build and sustain, collaborative working relationships with contractor leadership and operational teams. Conduct structured business reviews, operational check-ins, and joint planning sessions. Performance Management Monitor contractor performance against KPIs, SLAs, and agreed targets (safety, quality, cost, delivery, innovation). Proactively identify and address performance risks, delivery challenges or non-conformance issues. Lead the implementation of improvement initiatives and corrective actions where required, ensuring balanced performance recovery. Act as a point of escalation for critical performance issues with Contractors and resolve them or bring up them to the Executive Sponsor for Strategic Suppliers, and VP Business for Core Suppliers where support is needed. Commercial and Contract Oversight: Apply deep understanding of key contractual terms, scope boundaries, and deliverables to ensure value realization and delivery field. Ensure accurate governance of rates, claims, variations, and invoicing. Support contract renewal planning, strategic renegotiations, and structured contract exits when required. Governance and Compliance: Ensure full contractor adherence to company policies, legal and regulatory obligations, and safety standards. Drive audit readiness, and ensure all documentation is complete and up to date. Facilitate onboarding, HSE induction, and assurance activities. Stakeholder Collaboration: Coordinate closely with internal team members (Ops, Engineering, HSE, Finance, Legal) to ensure contractor results are aligned with company objectives. Bring up delivery risks, improvement opportunities, or contractual concerns appropriately. Strategic Contribution: Shape contractor planning and execution to align with strategic business outcomes and long-term reliability goals. Identify and promote opportunities for innovation, value creation, and cost optimization across the contractor portfolio. Must have education requirements: Bachelor's degree or equivalent experience in Engineering Preferred Education/certifications Contract management or procurement certifications (e.g., CIPS, IACCM). Minimum/ Total years of proven experience: Proven demonstrated 7 years of ability in contractor management, vendor oversight, or project delivery environments Minimum of 12 years of total professional experience Must have experiences/skills (To be hired with) Strong understanding of contract structures, commercial frameworks, and negotiation levers. Excellent stakeholder engagement and communication capabilities, with a collaborative delivery demeanor. Analytical approach to interpreting contractor performance metrics, KPIs, and contractual data. Proactive problem-solver, with proven track record to anticipate risks and drive timely resolution. Proven understanding of compliance frameworks and safety standards—particularly within industrial sectors such as oil & gas, manufacturing, or construction. Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and SharePoint. Why join bp: We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are relevant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Agility core practices, Agility core practices, Asset health monitoring, Asset Life Cycle Management, Asset Management, Commercial Acumen, Cost-conscious decision-making, Cost Leadership, Cost Performance Management, Decision Making, Defect Elimination, Digital fluency, Equipment criticality assessment, Equipment strategies, Facilitation, Group Problem Solving, Influencing, Maintenance, history and coding, Maintenance fundamentals, OMS and bp requirements, Plant Economics, Presenting, Process Safety Management, Reliability Fundamentals, Reliability in Design {+ 8 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Enterprise Management Team Okta’s Auth0 team, powered by Auth0 technology, is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. In order to achieve that, the team focuses mainly in three different themes: Account Governance , Team Management , and Team Security . If you are a problem solver who cares about having a meaningful impact on customers and enjoys working as part of a collaborative, distributed team, then this position could be perfect for you! We work with NodeJS, Typescript, React, and Postgres/MongoDB databases and our services run on both AWS and Azure. The Software Engineer 2 Opportunity Reporting to the Engineering Manager, this role contributes to the overall mission of the team of enhancing the developer journey by designing and implementing meaningful, secure and collaborative features that create an enterprise ready experience for our customers, with a focus on improving the user experience while achieving engineering excellence. You will also contribute to the improvements of our team delivery and collaboration processes and support other colleagues, contributing to their growth and the overall maturity of our team. What You’ll Be Doing Be part of a diverse and collaborative team consisting of engineers, a product manager and a designer. Design and develop features, APIs, and fixes to handle our current and future scale. Help our customers have a great experience with our products. Be a strong independent contributor. Participate in and help improve the team’s agile process. Help detect technical improvement opportunities and take action to implement them. Engage with the support team as the last level of escalation for tickets. What You’ll Bring To The Role 2-4 years of relevant industry experience Excellent communication and collaboration skills Have dabbled with creating public or internal APIs. Good knowledge of programming in ReactJS, Javascript and NodeJS. A bias for well tested code and unit/integration/end to end/performance testing experience An owner mentality- you hold yourself accountable and have a relentless commitment to loving your customers A passion for working on highly reliable, scalable, and secure systems A mindset for sharing knowledge and supporting the growth of others around you And extra credit if you have experience in any of the following! Operating platforms based on Docker and Kubernetes Design, implementation, rollout and life cycle of performant and secure APIs Identity management space LI-Hybrid This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment. What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations Job Description & Summary: Senior Support Database Administrator (DBA), responsible for managing and maintaining an organization's database systems, ensuring their performance, security, and availability. This role involves working closely with IT teams and stakeholders to design and implement database solutions that align with business needs Top of Form Responsibilities: Design, implement, and maintain complex database systems, ensuring their reliability and performance. Monitor database performance and troubleshoot issues to minimize downtime and optimize efficiency. Develop and implement database backup, recovery, and security protocols to protect data integrity. Collaborate with development teams to design database architecture and integrate new applications. Conduct regular database audits to ensure compliance with industry standards and regulations. Plan and execute database upgrades and migrations with minimal impact on business operations. Provide expert guidance and mentorship to junior database administrators and IT staff. Create and maintain documentation related to database configurations, processes, and policies Collaborate with development and DevOps teams to support application data needs Mandatory skill sets: Proficiency in database management systems such as SQL Server, MySQL, AWS RDBMS , PostgreSQL, or others Strong understanding of database architecture , design, and performance tuning. Expertise in database security practices and data protection regulations. Experience with database backup and recovery strategies . Knowledge of scripting languages (e.g., Python, Shell) for automation tasks. Ability to analyze and solve complex technical problems. Excellent communication and collaboration skills. Experienced in Cloud database services (e.g., AWS RDS, Azure SQL Database) Ensure databases are secure from unauthorized access and vulnerabilities Implement security measures to protect database integrity and confidentiality, including encryption, auditing , and access controls Maintain comprehensive documentation of database configurations, processes, and policies Ensure databases comply with organizational policies and industry regulations. Document database configurations, processes, and procedures for reference and training purposes. Preferred skill sets: Curiosity : A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. · Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. Value Driven: Demonstrates a strong commitment to ethical principles and organizational values, ensuring that all actions and decisions align with the company's mission and integrity standards. Excellent attention to detail. Proactive. Adaptability in dynamic environment. Years of experience required: Total 7 + Years (2-4 years of relevant experience) Education qualification: Bachelor’s degree Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Structured Query Language (SQL) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management {+ 29 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Associate Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: A career within Service Governance ensures that IT services are delivered effectively and efficiently, adhering to established policies and standards. As a Disaster Recovery Engineer, you will support the owners of technology to understand the resilience of business technology. Responsibilities: Facilitate and assist in the development, testing, and validation of disaster recovery plans. Drive collaboration across various teams to ensure disaster recovery procedures are integrated and effective. Contribute to documentation related to disaster recovery processes. Participate in disaster recovery drills and real-time recovery efforts. Support the identification of critical systems and processes. Monitor and report on the effectiveness of disaster recovery plans Mandatory skill sets: Excellent understanding of disaster recovery principles and best practices. Experience with backup and recovery tools and technologies. Experience using disaster recovery tools and technologies. Demonstrated experience with IT infrastructure, including servers, networks, and storage systems. Experience in disaster recovery planning and execution Preferred skill sets: Certifications such as Certified Business Continuity Professional (CBCP) or Disaster Recovery Certified Specialist (DRCS). Ability to successfully collaborate across several teams to drive results. Strong analytical and troubleshooting skills. Proactive, resilient, and adaptable. Keep abreast with industry trends Years of experience required: 7+ years and above. Education qualification: Any UG/PG Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master Degree, Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills ITSM Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Description We are looking for a skilled IT Field Support Specialist to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client. How You Will Make An Impact Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone. Schedule and communicate travel to regional offices to provide in-person support on a regular basis. Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems. Educate users on basic functions and new technologies that will help streamline their workflow. Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network. Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS. Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm. Maintain local inventory to ensure replacement equipment is always on hand. Support IT Escalations impacting the site. Conference room support and maintenance. Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action. Support Local Wallboard maintenance. What You Will Need To Succeed Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina. Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment. Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes. Ability to follow proper escalation paths. Inviting personality, friendly, and sociable. Ability to take notes and record all interactions and steps taken with the users. Ability to keep work area clean and organized. Working knowledge of Active Directory and basic AD administration. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

JD We need resources to provide client service and support who can assist with improving our Payment API documentation when not directly assisting clients Client Service and Support Respond to Client Inquiries Monitor shared email box for client communication Initial response to client communication Answer basic questions, respond with documentation Identify inquiries for escalation Escalate to Payment Production Support Communicate updates and resolution to clients with documentation to meet assigned SLAs. Capture use case, documentation provided, documentation needed and resolution for use in further documentation Communicate Scheduled Outages Receive and track scheduled outages for Payment and Enterprise APIs, Payment Processing and Environments. Communicate scheduled outages meeting assigned SLAs to client. Communicate restoration of service when required to meet SLAs to client. Certificate registration Track certificate expiry and respond to requests from Onboarding Team for new certificates Communicate to clients Collect certificates from client Register with Cloud and Encryption Team Send Client Ids and other data to clients for onboarding and certificate replacement. Documentation Improve client facing API documentation Product/Developer Guides for Wires, ACH, EFT & Interac API Products Assist in transition of documentation to Developer Portal Collect and create use case documentation for Onboarding and Support roles Client communications Use case identification API Sandbox resources API Specification resources Document test cases Assist in transition of documentation and resources to CS&I support structure Assist Onboarding Technical Consultants Support Project Management Tasks Schedule meetings Create and distribute documents and meeting minutes Update tracking and project plans Update status of items in Jira Update confluence pages

Position Information Technology Manager Job Description Provides overall project leadership to the cross-functional team (Business and IT) – ensuring clarity re: project objectives, approach and plan; promoting a collaborative team environment; proactively addressing resource and team challenges; and holding team members accountable for completing their tasks and deliverables on-time, on scope and with high quality. Identifies and manages stakeholders – ensuring that all stakeholders are identified and engaged; that their points of view and expectations are understood and managed; and that they are kept informed throughout the life cycle of the project. Accountable for project governance – ensuring effective use of the established framework; driving governance agendas, facilitating governance processes. Accountable for the creating, actively communicating, and managing the project schedule – working closely with the other project leads to ensure detailed project tasks are defined and tracked within the overall project schedule. Defines and manages the project budget – ensuring funding approval; tracking and managing actual spend against budget; and forecasting through to project completion. Leads scope management and change control – driving scope definition; identifying and tracking potential changes to scope; presenting scope changes for approvals. Provides timely, on point, and concise communications to the project team, IT Leadership, Steering Committee, Executive Board and key stakeholders consistently utilizing PMO’s status report throughout the life cycle of the project. Drives risk and issue management and escalation – collaborating with the team to proactively and holistically identify, address, and escalate risks and issues. Leads the project team through the project management lifecycle and ensures tasks and milestones are delivered on time, on budget and with quality Lead Arrow ECS global ArrowSphere product deployment & implementation Manage a team of Developers and Business Analysts Design Proof of concepts with Architect and Team Leads Manage status updates, incident analysis and reporting for high-severity incidents affecting the business. Must be able to manage multiple, often competing, priorities and requests effectively within SLA contractual obligations. Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC) 3+ years of experience is vendor selection, management, contracting Experience managing both infrastructure and business application projects Excellent, effective written and verbal communication skills Excellent attention to detail Professional demeanor, strong interpersonal skills and ability to work well with all levels of staff Excellent time management, multi-tasking and prioritization skills Certified Project Management Professional (PMP) / Scrum Master Agile Delivery Skills Prior Change Management experience What We Are Looking For Typically requires 12-15 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience Coordinates and supervises the daily activities of business or technical support or production team Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager Typically does not spend more than 20% of time performing the work supervised Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders Applies acquired expertise to analyze and solve problems without clear precedent Provides input on resource planning and policy development Coaches team members on performance, completes employee performance evaluations and recommends pay actions What’s In It For You Training and professional development Performance coaching Work with fun team in a supportive environment Work at a strong and growing company Community involvement opportunities Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type Full time Job Category Information Technology

Post-trade Process Key responsibilities and accountabilities Monitor post trade compliance in Aladdin and SQL based reporting. Implement the post-trade breach investigation and reporting process to ensure the efficient and timely resolution of guideline exceptions and operational issues. Escalate issues to senior management and relevant third parties as necessary to confirm and resolve real post-trade guideline breaches including provision of all relevant information and documentation to support the investigation. Complete entries on Issue Management system. Liaise with Organizational Risk to ensure the affected processes are reviewed and risk controls enhanced as necessary to prevent the incident recurring. Daily/monthly review of non-programmable guideline restrictions (Text Rules). Prepare and submit Compliance Certification based on requests from Client Services (CSM), Compliance and/or Legal Pre-trade Process Accurate assessment of pre-trade Aladdin Compliance fails to ensure no breaches of client mandated and regulatory rules remain undetected. This will include making appropriate trade related recommendations to various investment teams to facilitate prompt remediation of any inappropriate overrides. Appropriate escalation of operational incidents and guideline breaches to senior management and notification to Compliance/Organizational Risk as required. Process & Systems Ensure the implementation of GMA procedures at all stages of the pre and post-trade process and execute procedures in line with GMTR SOC1 framework. Identify and escalate issues with Data Management to confirm proposed orders/portfolio positions. Assist with Aladdin enhancement projects, as well as, assess the functional features to ensure they remain relevant for the GMA process. Management Information Produce monthly management reporting on key GMA statistics. Distribute daily incident reports to BAM Compliance and the Trustees for all incidents occurring on Barings funds. Ensure submissions on Issues Management system are accurate and complete for breaches and near misses. Facilitate effective dialogue with the Organizational Risk team to analyze issues thoroughly and in a timely fashion. Complete daily MI spreadsheet for key GMA tasks and submit to the relevant parties. Liaise with Data Management and Market Operations to report all Guideline Monitoring system incidents attributable to data produced or managed by their departments. Ensure they provide a full and relevant explanation of the root cause of the incidents and include this in the GMA monthly Management Report. Additional Tasks Fulfill additional tasks appropriate to the role and business requirements. Participate in projects and initiative in line with team and organization goals.

Job Description – Process Executive Position Title Executive, Medbill Adjudication Function, Responsibility Level Operations, Executive Reports to Assistant Manager, Adjudication Span of Control Nil Location Noida Permanent/ Temporary Permanent Adjudication associate is responsible for timely and accurate payment of Medical Bills submitted by US based hospital and doctors. The process includes claim adjudication, checking compensability, invoice review and the validation of the details in other systems and determine/decide on the accuracy of the amount billed and/or the need for denial of the claim based on result of research. Associate would also need to liaise with claims handlers on need basis. Essential Functions Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Ensure adherence to established attendance schedules Managing calendars and e-mails Performance parameters Productivity Quality / Accuracy Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required Subject Matter Expert for the purpose of work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Primary External Interactions Escalation teams at the client end for the purpose of seeking clarifications & answering queries SME / Trainers at the client end for training Organizational Relationships Reports To: Assistant Manager Supervises : Nil Skills Technical Skills Good Computer navigation skills Good keyboarding speed MS Office proficiency Process Specific Skills Knowledge about the US Workers’ Comp. Insurance industry Knowledge about US Culture Soft Skills (Minimum) Good written skills Customer Service Focus Team work/ Managing Self / Adaptability Data gathering ability/ Eye for detail Soft Skills (Desired) Self disciplined and result oriented Ability to multi task Education Requirements Graduation (any stream) or diploma with a minimum of 15 years of education. Work Experience Requirements 0 to 6 year of professional experience in data entry with Insurance industry. Familiarity with workers’ compensation insurance or health insurance industry required. Experience in handling insurance claims will be added advantage along with knowledge of US Healthcare system.

Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary Of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Delhi - C76 Job ID: A3055528

Job title Senior Digital Delivery Lead - Scrum Master - Ahmedabad, India Ref # 223887 Location India - Ahmedabad Job family Corporate & Commercial Closing date: 20-Aug-2025 About The Role In this role you will manage Project delivery, ensure delivery of assigned IT projects/IT solutions working closely with business users, other departments of the QR and suppliers. You are responsible to provide a clear vision of the product. This includes solutions built in-house, acquired packages and IT application support Key Responsibilities Manage two or more Scrum Teams within an agile development. This will include supporting product development from product ideation to production rollout as well as driving the planning sessions for Product Increment. Help Product owner, other team members in crafting the strong product roadmap, ensuring backlog and sprint goal are delivered and drive the team towards Self-empowerment. Act as the agile mentor/coach to the team members within in the agile team. Proactively identifies impediments and appropriately resolves using leadership skills in most cases and through formal channels, including escalation to senior stakeholders as required Ensure product delivery as Senior Practitioner utilizing Scaled Agile or Kanban methodologies Leading scrum sessions for outcome with creative solutions for project execution as well as problem resolution. Timely and accurate project progress reporting provided to IT and business senior level management stakeholders. Provide team members with timely, constructive feedback to drive high performance and accountability for superior results and team engagement. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you Bachelor’s Degree or Honors in Engineering / Computer Science / Mathematics / Sciences or Equivalent with 7+ Years of experience with minimum 5 years of experience as scrum master or in similar role. Scrum Certified (CSM or PSM). Excellent knowledge, understanding and proven track record on delivering complex business and technology transformations as Scrum Master. Knowledge of end-to-end software development life cycle, starting from requirements phase until delivery and rollout preferably on Azure DevOps using SCRUM methodology. Deep understanding of Agile and Scrum principles and practices. Using Agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitate Scrum events and ceremonies, such as the sprint planning meeting, daily standup, sprint review, and sprint retrospective. Training, mentoring, and supporting Scrum teams to follow agile values, principles, and practices. Determining and managing tasks, issues, risks, and action items and make this apparent to Project Stakeholders. Planning and organizing reviews/ demos and product/system testing. Ensuring team utilization for Functional, Non-Functional and Architectural requirements. Ensure projects are carried out through the defined phases fully complying with QR IT processes and procedures, with solutions meet agreed requirements and business expectations, are maintainable and meet documented and agreed criteria. Excellent facilitation and coaching skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Excellent communication skills, both written and verbal Excellent knowledge and understanding of Business Processes and Knowledge on Airline, travel, ecommerce domains will be an added advantage Domain knowledge of Corporate functions such as HR, Finance, Facilities/Transport, Procurement would be added advantage. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=223887

Job Summary Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Responsibilities Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct concise and accurate written response Work successfully in a team environment as well as independently Ability to use a desktop computer system Familiarity with Windows Microsoft Office & Browsing Internet resources Excellent typing skills Excellent customer service skills including maintaining focus on the customer issue in a fast-paced environment Demonstrates ownership to resolve challenging customer issues escalating when necessary Flexible with the working schedule may be expected to work weekends holidays and events Ability to work overtime as required by business Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Resolving Technical complex queries escalation channel to drive solution of B2B queries detect and track App defects and inconsistencies drive continuous improvement through root cause identification and defect elimination

Dream Game Studios is a game developer and publisher building console-quality realistic mobile games of international standards from India. The company is a division of Dream Sports, which has been featured as a ‘Great Place to Work’ by the Great Place to Work Institute for four consecutive years, with brands such as Dream11, FanCode, DreamSetGo, and Dream Foundation in its portfolio. Founded by India's gaming industry veterans credited with multiple international award-winning games, Dream Game Studios' mission is to reach the hearts of players through deeply engaging, visually stunning, and technically outstanding games. For more information: https://www.dreamgamestudios.in/ Responsibility Lead end-to-end production for game features, live ops, and marketing initiatives Own delivery across pods - run sprint ceremonies, monitor progress, unblock teams Collaborate with design, product, art, engineering, QA, and analytics for on-time, quality releases Define and manage project schedules, budgets, and team capacity across departments Identify risks early - drive mitigation plans and transparent communication with leadership Align execution with product vision, roadmap goals, and player needs Ensure team’s daily tasks match priorities and dependencies across functions Champion culture, clarity, and accountability across pods - maintain team health Provide production feedback, actionable insights, and escalation handling Build systems, processes and rituals that improve team velocity, visibility, operational efficiency and outcomes across the studio Must Have 10+ years in F2P mobile game production, ideally on live products Proficient in Jira, Confluence, and modern agile project tracking tools Deep understanding of agile and scrum methodologies in a gaming context Strong people management and conflict resolution skills Proven experience shipping game features, content, and liveops events Good To Have Certified Scrum Master (CSM), PMP, or Agile certification Experience collaborating with UA, creative, or external vendors Passion for games Exposure to F2P monetization and retention mechanics Familiarity with game analytics platforms (e.g. Tableau, Looker) Dream Sports is India’s leading sports technology company with 250 million users, housing brands such as Dream11 , the world’s largest fantasy sports platform, FanCode , India’s digital sports destination, and DreamSetGo , a sports experiences platform. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology. Checked out Dream Locker Room yet ? Head over to our official blog to get a glimpse into our culture, and how we ‘Make Sports Better’, together. For more information: https://dreamsports.group/

Job Description The Client Engagement Deployment Lead is a key leadership role responsible for managing and executing end-to-end process reengineering initiatives within an organization, focusing on client engagement, automation, and operational excellence. This role champions the identification and implementation of automation and process optimization opportunities, ensuring that financial outcomes are achieved, risks are mitigated, and a standardized client engagement model is established for all new integrations. The Deployment Lead will promote process standardization, governance, and continuous improvement while collaborating effectively with a diverse array of global stakeholders. In addition, the role will involve defining, measuring, and reporting on key performance indicators (KPIs) to drive data-driven decision-making and foster a culture of accountability and innovation. Key Roles And Responsibilities Process Reengineering & Optimization Lead comprehensive reviews and redesigns of current business processes to identify inefficiencies, bottlenecks, and areas ripe for automation Analyze workflows and process maps, applying industry best practices to enhance quality, efficiency, and scalability Work with business analysts and operational teams to document existing processes, pain points, and improvement opportunities Prioritize and implement process changes that generate measurable financial benefits, including cost savings and revenue growth Develop business cases for process reengineering, including ROI analysis and risk assessments Automation & Technology Enablement Identify and evaluate suitable automation tools, platforms, and technologies for process improvement initiatives. Oversee the implementation of robotic process automation (RPA), artificial intelligence, machine learning, or other emerging technologies to drive efficiency and accuracy. Coordinate with IT, technology partners & product team to integrate automation solutions seamlessly into existing workflows and systems. Ensure automation solutions align with organizational goals, compliance requirements, and data privacy standards. Continuously monitor automation performance, making adjustments to optimize results and mitigate risks. Integration & Client Engagement Model Implementation Design, implement, and manage a standardized client engagement framework for all new integrations, ensuring a consistent and high-quality onboarding experience. Collaborate with cross-functional teams (Customer success, Operations, IT, Product, etc.) to define and refine integration processes. Develop playbooks, templates, and best practices for client onboarding, ensuring alignment with business objectives and client expectations. Act as the escalation point for integration-related challenges, driving timely resolution and communication. Monitor and report progress of integration projects, flagging risks, dependencies, and delivering solutions to ensure seamless execution. Standardization & Governance Drive the development and adoption of standardized processes, procedures, and documentation across client engagement and deployment activities. Establish and enforce governance structures, controls, and compliance requirements to ensure operational consistency and regulatory adherence. Develop and monitor policies that govern process changes, automation, and client interactions across global teams. Conduct regular audits and reviews to ensure adherence to established standards and identify areas for further improvement. Stakeholder Collaboration & Relationship Management Cultivate strong relationships with internal and external stakeholders worldwide, including business units, technology teams, Product, and leadership. Facilitate effective communication and collaboration among cross-functional teams to align on project goals, timelines, and deliverables. Serve as a trusted advisor to stakeholders, providing guidance on best practices, change management, and process improvement opportunities. Lead and participate in regular stakeholder meetings, workshops, and status updates to ensure transparency and engagement. KPI Measurement & Performance Management Define, track, and report on key performance indicators (KPIs) to measure the effectiveness and impact of process reengineering, automation, and integration initiatives. Establish dashboards and reporting mechanisms to provide actionable insights to leadership and project teams. Analyze performance data to identify trends, root causes of issues, and opportunities for continuous improvement. Develop and implement corrective actions as necessary to address performance gaps or delivery challenges. Driving Continuous Improvement Champion a culture of continuous improvement by encouraging innovation, feedback, and best practice sharing across teams. Lead post-implementation reviews and lessons learned sessions to identify successes and areas for further enhancement. Stay abreast of industry trends, process methodologies (Lean, Six Sigma, Agile, etc.), and emerging technologies to inform ongoing improvement efforts. Promote training and development programs to build process excellence and automation expertise within the organization. Qualifications Bachelor’s degree in Business Administration, Operations Management, Engineering, Information Technology, or related field; Master’s degree preferred Proven experience in process reengineering, automation, client engagement, or deployment leadership roles in a global organization Strong project management skills and experience overseeing cross-functional initiatives from concept to execution Proficiency in process modeling, workflow optimization, and data analysis tools Excellent interpersonal, communication, and stakeholder management skills Experience with change management, governance, and compliance in a multinational environment Analytical mindset with the ability to interpret complex data and translate into actionable insights Demonstrated commitment to continuous improvement, innovation, and delivering measurable results Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. Some of your Benefits Personal Development: We offer a variety of trainings to ensure you can develop in your career. Paid Holidays: With paid-time off, local holidays are all the way more relaxing. Health Insurance: Rely on comprehensive services whenever you need it. Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement. Chennai On-Site EagleBurgmann KE Pvt. Ltd. Trainee - Engineer (f/m/d) Responsibilities Contributes actively to the evaluation of new and complex applications and identifiication of new system requirements through applying technical leadership competencies Contributes to the communication and presentations on system enhancements Manages systems hardware and application software implementation and upgrades Troubleshoots problems with software on a third level Applies procedures and protocols for software Contributes to the conception of new business requirement and development of IT solutions (e.g. SAP) Implements further improvement of IT applications, technologies or services Manages capacity allocation and alignment with Team Leads Responsible and accountable for IT application support & monitoring of one IT application Ensures the adherence to defined SLAs, acts as escalation level if incidents are stuck, assigns incidents and tracks the execution state Qualifications Bachelor's degree in Information Technology. Alternatively, a Bachelor’s degree in computer science. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Job Title: Team Leader – Credentialing Department: US Healthcare Operations Location: Noida Experience Required: 6–10 Years Employment Type: Full-Time Job Summary: We are seeking a dynamic and experienced Team Leader – Credentialing to oversee and manage a credentialing team within the US healthcare domain. The ideal candidate will be responsible for ensuring timely and accurate provider enrollment, re-credentialing, and compliance with payer and regulatory standards. This role demands strong leadership, process optimization, and stakeholder management skills to maintain high levels of quality and client satisfaction. Responsibilities: Lead and supervise daily operations of the credentialing team, ensuring adherence to client, payer, and regulatory guidelines. Manage end-to-end provider enrollment and re-credentialing processes with insurance networks, hospitals, and healthcare facilities. Review provider documentation for accuracy, completeness, and compliance prior to submission. Monitor turnaround times and ensure timely completion of credentialing tasks. Serve as the primary escalation point for complex credentialing issues, collaborating with payers and providers for resolution. Train, mentor, and evaluate team members to uphold quality standards and meet productivity goals. Generate and analyze reports on credentialing status, performance metrics, and compliance indicators. Coordinate with internal departments, clients, and third-party entities to streamline credentialing workflows. Stay updated on payer policies, NCQA standards, and healthcare compliance regulations. Identify and implement process improvements to enhance operational efficiency and client satisfaction. Mandatory Skills: Strong expertise in Credentialing , Provider Enrollment , and US Healthcare Regulations Proven leadership and team management capabilities Excellent communication and problem-solving skills Proficiency in credentialing software and reporting tools

Title: Agile Project Manager About The Opportunity A growth-focused organisation operating in the IT services & software product development sector, delivering enterprise-grade digital transformation and product engineering solutions. We build and operate cross-functional engineering teams to deliver secure, scalable software for enterprise customers and fast-moving product lines. This is an on-site role based in India focused on driving predictable delivery through Agile and Scrum practices. Role & Responsibilities Lead and own delivery for cross-functional software teams using Agile/Scrum—plan sprints, facilitate daily stand-ups, sprint reviews, and retrospectives to ensure consistent cadence and high quality. Coach teams and Product Owners on Agile best practices, remove impediments, and cultivate a culture of continuous improvement and accountability. Manage product backlog priorities with the Product Owner: clarify requirements, define acceptance criteria, and ensure user stories are ready for development. Track and report delivery metrics (velocity, burndown, lead time); surface risks and drive corrective actions to meet milestones and SLAs. Coordinate release planning, manage cross-team dependencies and vendor interfaces, and lead risk mitigation and change-control processes. Maintain project governance artifacts—status reports, RAIDs (risks, actions, issues, decisions), and ensure alignment with SDLC and quality assurance standards. Skills & Qualifications Must-Have 4+ years of experience as a Project Manager / Scrum Master in software development using Agile/Scrum with hands-on ceremony facilitation. Proven use of Jira & Confluence for backlog management, sprint planning, and reporting; strong comfort with Agile metrics and dashboards. Excellent stakeholder communication, escalation management, and vendor coordination skills for on-site delivery in India. Bachelor’s degree in Engineering, Computer Science or equivalent; CSM/PSM or PMP with demonstrable Agile experience. Preferred Exposure to scaled Agile frameworks (SAFe), Kanban workflows, and multi-team dependency management. Experience in enterprise SaaS, fintech or product engineering environments and familiarity with CI/CD practices. Benefits & Culture Highlights Competitive compensation with performance-linked incentives and support for professional certifications and training. Collaborative, outcome-driven engineering culture emphasizing mentorship, continuous improvement, and ownership. On-site role enabling close collaboration with product and engineering leadership and faster career growth opportunities. Location: India (On-site). If you are an experienced Agile Project Manager who delivers predictable, high-quality outcomes and thrives in fast-paced engineering environments, we'd like to hear from you. Skills: agile/scrum methodologies,project managment,scrum

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. JOBTITLE Database Operations Service Specialist Summary SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations What You'll Do As Operations specialist you are responsible for: Ensuring Day to Day quality service delivery Defining and tracking various service KPI and SLA’s Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Handling the OnCall duty Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS units What You Bring 9+ year work experience in HANA Database administration 5+ years’ experience in service delivery in global teams Experience in handling the Managed Service Delivery model Managing the operations and 24/7 delivery unit Understanding and working experience in SLA/KPI tracking Knowledge in SQL Database administration Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Nice to have ITIL Certification Project management experience (2 years) Able to communicate successfully at different levels of the organization About The Team Current team size of 22 people Global team spread across Mexico and India Diverse and different level of expertise in the team Combination of Technical and Operational delivery experts #SAPInternal Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 431218 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .

Scrum Master Bangalore, Karnataka, India As AXA XL continues to prioritize its comprehensive capabilities, the Scrum Master plays a crucial role in upholding agile principles and values within the team. Their responsibility lies in ensuring that the team follows the agreed-upon practices and processes while working on significant technology initiatives for the organization. Their influence and expertise are essential in promoting a dynamic and adaptive approach to project management, ultimately supporting the company's strategic objectives and enhancing overall operational effectiveness. What You’ll Be DOING What will your essential responsibilities include? Coaches the Scrum Team and removes impediments escalating when appropriate. Partners with the Product Owner, IT Delivery Lead and Business leadership to form execution delivery plans and manage progress and facilitates release planning. Partners with a Sr. Scrum Master to support and facilitate generally one Scrum Team in various functions by fostering Agile value and practices. make sure team adhere to Agile/WAgile principles. Provides coaching to the Scum Team(s) on how to execute the Scrum framework. Teaches team servant leadership. Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Support the integration of agile practices within traditional project management frameworks (e.g., hybrid models). Facilitate alignment between teams in scaled agile frameworks (e.g., SAFe, LeSS), ensuring consistent delivery across multiple teams. Align sprint goals and product roadmaps with broader project milestones, ensuring seamless collaboration between iterative and sequential workstreams. Facilitate retrospectives at both the sprint and project level, identifying opportunities for enhanced delivery and team efficiency. Define and monitor project KPIs, such as on-time delivery, budget adherence, and team velocity. Monitor project budgets, track expenditures, and adherence to financial constraints. Provide accurate financial forecasts for resources, labor, and materials needed for both sprint and overall project completion. Assign team resources effectively while balancing team capacity and workload for optimal performance. Develop and execute risk mitigation plans, including contingency strategies for unexpected challenges. Act as the escalation point for critical impediments, working with leadership to resolve blockers quickly. Collaborate with QA teams to make sure deliverables meet agreed-upon standards and acceptance criteria. make sure projects adhere to organizational governance frameworks, policies, and regulatory requirements. Maintain proper documentation and reporting to make sure projects are prepared for audits or executive reviews. Facilitate effective communication and teamwork across geographically dispersed or cross-functional teams. Coach teams to take ownership of their work, fostering accountability and self-organization. Actively mediate disputes or conflicting priorities within teams or between stakeholders. Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to make sure the team remains focused on Scrum Team priorities. Partners with the Product Owner, Project Managers and Business leads to make sure the backlog items are prioritized based on business value and ready for the team. Facilitate team for better creativity and tries to improve the efficiency of the development team. Arranges daily stand-up/project status meetings, facilitates/schedules meetings, demo, and decision-making processes to make sure quick inspection and proper use of adaptation process. No direct managerial accountability. Matrixed reporting, partners with Sr. Scrum Master and PM Leads to provide coaching/feedback to make sure team success. Facilitating and guiding Teams to deliver expected outcomes with high quality. Regularly track project expenditures against the budget to make sure costs remain within approved limits. Identify and report any variances between projected and actual expenses, with clear explanations and corrective actions. make sure projects costs are allocated correctly across workstreams, phases, or cost centers as appropriate. Prepare detailed financial reports for stakeholders, showing the projects’ budget status, actuals and remaining funds Create weekly/monthly reports highlighting project health, progress and key metrics, Report risks and issues with mitigation plans to keep stakeholders informed. Conduct formal reviews to make sure deliverables quality, obtain approvals and assess risks. Record stage gate decisions and monitor performance to maintain consistency across phases. You will report to Scrum Master Lead What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Bachelor’s degree in computer science or related discipline with some work experience in IT development as a Scrum Master. First level Scrum Master certification (CSM, PSM I) Desired Skills And Abilities Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps in the Scrum/Waterfall approach. Knowledge of other Agile/WAgile approaches like Kanban is a plus. Experience in implementation of any Cloud Migration projects is a plus. Experience or exposure to leading software development teams in technologies such as Azure, Salesforce etc. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What We OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Key Responsibilities: Assist in executing periodic User Access Reviews and Privileged User Access Reviews across various systems and applications. Support the IT exception/exemption management process, including tracking, assessing risk impact, and documentation. Collaborate with internal stakeholders and control owners to ensure timely completion of ISO27001 audit requirements and evidence collection. Work closely with the IT Risk Manager in identifying, assessing, and tracking IT risks and control gaps. Prepare and maintain Risk and Compliance dashboards, reports, and presentations for senior management and audit purposes. Support in the tracking and follow-up of audit findings and risk mitigation plans. Assist in policy and procedure reviews to ensure alignment with industry standards and regulatory requirements. Ensure timely escalation of risk issues that may impact the organization. Maintain accurate documentation of risk assessments, controls, and exceptions. Required Skills & Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field. 5-7 years of experience in IT Risk Management, IT Audit, Information Security, or related roles. Strong knowledge of user access control principles and experience conducting access reviews. Familiarity with ISO27001 standards and IT audit processes. Proficiency in Microsoft Excel (pivot tables, formulas, charts) and PowerPoint. Excellent communication and coordination skills to work effectively across teams. Strong analytical, problem-solving, and organizational skills. Ability to handle multiple priorities and meet deadlines. Proficient in preparing compliance, risk management dashboards What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.

Primary Title: MIS Analyst About The Opportunity A technology & analytics-focused organization operating in the software development and enterprise data solutions sector. We deliver business-critical reporting, performance dashboards and data-driven insights that support operations, finance and leadership decision-making across fast-paced teams. We are seeking an on-site MIS Executive (MIS Analyst) to join Neuraleap Technologies Group’s India operations. This role owns timely, accurate management information, reporting automation and ad-hoc analysis to drive operational efficiency and measurable business outcomes. Role & Responsibilities Produce and distribute daily/weekly/monthly MIS reports and KPI dashboards for operations, finance and leadership; ensure on-time delivery and consistent format. Extract, cleanse and reconcile data from multiple systems (ERP/CRM/SQL databases) to ensure single source of truth for reporting. Design and maintain interactive dashboards (Power BI/Tableau) and Excel-based reporting models to visualise trends and highlight anomalies. Automate repetitive reporting processes using VBA, PowerQuery or scripts to reduce manual effort and error-prone steps. Respond to ad‑hoc data requests and perform root-cause analyses to support performance improvements and stakeholder queries. Document reporting workflows, data definitions and SLA processes; maintain data quality checks and escalation paths. Skills & Qualifications Must-Have 2+ years of hands-on experience in MIS, reporting or business analytics in an enterprise environment. Advanced Excel skills (PivotTables, complex formulas, PowerQuery) and strong SQL query ability. Practical experience building dashboards in Power BI or Tableau and translating KPIs into visual insights. Experience automating reports using VBA, PowerQuery or basic scripting (Python/ETL tools). Strong attention to detail, data reconciliation experience and ability to maintain documentation/SOPs. Good communicator; able to partner with cross-functional teams and present findings to stakeholders clearly. Preferred Exposure to ERP/CRM systems (Tally, SAP, Zoho,Freshdesk or similar) and knowledge of finance/operations metrics. Experience in reporting governance, SLA-driven reporting delivery and process improvement initiatives. Benefits & Culture Highlights On-site role with a collaborative, learning-first culture focused on operational excellence and upskilling. Opportunity to build end-to-end reporting frameworks and influence business decisions across functions. Professional growth, mentoring and exposure to modern analytics tooling. Location: India (On-site). If you are an analytical, detail-oriented reporting professional who thrives on turning raw data into clear business actions, we’d like to hear from you. Apply to join Neuraleap Technologies Group’s analytics team and help scale our MIS capability. Skills: data,analytics,dashboards,excel,sql,google sheets,fms,power bi,looker,automation,google analytics,communication skills,management information systems (mis),data analysis,macro,pivot tables