35637 Escalation Jobs - Page 27

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Description Company Overview: When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT™. Zones is a global solution provider of end-to-end IT services with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing Services operating in more than 120 countries and leveraging a robust portfolio, Zones holds top-tier certifications from key partners including Microsoft, Apple, Cisco, Lenovo, ...

About This Role Wells Fargo is seeking a Fraud & Claims Operations Associate Manager. In This Role, You Will Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management Leverage interpretation of internal processes and procedures to establish performance standards, evaluate perform...

The Global Leveraged Finance Underwriting Credit Team (“LFU”) within Institutional Credit Management (“ICM”) is seeking an Snr Analyst to join its Analytics team. The Snr Analyst is a professional with the goal to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to broader ICM Underwriting and Banking, Capital Markets and Advisory’s (BCMA) shared commitment to ensuring the safety and soundness of wholesale lending across ICG. The Snr Analyst will work with the rest of the LFU team to create a best-in-class Leveraged Lending Underwriting organization with the primary goal of materially enhancing Citi’s end-to-end Leveraged Lending credit management...

Analyst, Credit Control and Premium Accounting Gurgaon, Haryana, India This is an analyst role which requires extensive experience of Premium Collection processes and in-depth understanding of the Global Insurance practices and London market slip presentations. What You’ll Be DOING What will your essential responsibilities include? Assume responsibility for day-to-day operations between AXA XL and a designated broker including monthly reconciliations, query management and escalation of material, overdue premiums. Account reconciliations and resolution of issues in coordination with internal parties. Internal accounts analysis & reconciliations with maintenance of their records. Daily email c...

At Infosys, we are seeking a Manager or Senior Manager to collaborate with us in defining a large deal risk management framework that enables deal-stage, risk-informed decision-making for large and strategic IT deals. The individual will work cross-functionally with large deals, solution architects, sales leadership, legal, finance, IT, Privacy, compliance, and delivery leaders to build a sustainable, scalable approach to risk governance in high-value engagements Key Responsibilities Framework Definition & Institutionalization Develop an end-to-end risk governance framework across the large deal lifecycle—qualification, solutioning, contracting, transition, and delivery. Define risk taxonomy...

About The Role The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. The role will work closely with the Service Desk and System Engineering teams to ensure excellent system support. What you’ll be doing: (job duties and responsibilities) Endpoint Support Assist with in-office support needs This is an in office/in person support role Handle Live Support Requests, including phone and chat support Support for the endpoint (desktop environment, VDI, mobile, etc.) Hardware maintenance, installation, and make recommendations Desktop software installation and/or trou...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Name And Description Microsoft Teams Team room Meeting specialist The opportunity We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment. Your Key Responsibi...

Looking for an experienced L3 Escalation Desk (Chat & Email) professional with 23 yrs in customer service (E-com preferred). Must handle complex issues, take independent decisions, and have strong communication & CRM skills.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Name And Description Microsoft Teams Team room Meeting specialist The opportunity We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment. Your Key Responsibi...

Implement quality and safety standards at the respective Supplier/ PU's to always ensure best quality output of C&A products. Drive the Development and Production of top-quality products in line with the company strategy and global standards for product performance, product safety, quality and conformity from local suppliers and PU’s. Implement at supplier a ‘Right First Time’ approach to Manufacturing Control, technical design/fit and production that will deliver ‘Speed to Market’ requirements. Key Responsibilities: Lead, coach and develop the respective Supplier Production and Quality Teams to deliver QMS Audit and NCR CAP actions ensuring high performance of Supplier competences and manuf...

About Us: Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefront of the industry, we strive to deliver the highest quality service to all our clients while setting new standards for efficiency and effectiveness. We aspire to build high-quality, innovative & robust software that makes an impact! Find more about us! https://www.aticaglobal.com https://www.linkedin.com/company/atica-global Role Overview We are seeking a Distribution Manager to set up and scale Atica’s distributio...

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application ...

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We’re here to better our world with biology. In This Role You’ll Make An Impact By Monitoring and control of specific production operations. Adherence to Standard Operating Procedures, Equipment operating p...

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Roles & Responsibilities: Ensure high customer satisfaction by working with internal teams to provide seamless customer experience Educate clients on best practices for their program and business needs, becoming a trusted advisor Maintain a consistent level of technical readiness and industry expertise Understand and provide accurate information via phone and email about client portals, produc...

Your Team Responsibilities Our mission is to embed AI-driven automation, telemetry, and observability into MSCI’s production environments, enabling the Quality Center of Excellenace team to deliver on its objectives of operational excellence, risk reduction, and quality at scale. We serve as the engineering backbone of production governance, ensuring that systems are reliable, efficient, and continuously improving through data-driven insights. Your Key Responsibilities AI Tooling & Framework Development Build AI-driven tools for anomaly detection, incident triage, and root-cause analysis in production systems. Develop and deploy automation frameworks to support Level 1 / Level 2 support team...

Job Title Service Assurance NAM Job Grade G10 Function Information Technology Sub-function Service Assurance(NAM) Manager’s Job Title Service Assurance Lead Skip Level Manager’s Title Head - Global IT Service Assurance Function Head Title Head - Global IT Service Assurance Location: Mumbai Areas Of Responsibility At Sun Pharma, we commit to helping you “ Create your own sunshine ”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take cha...

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com Role At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: Be E...

The opportunity Responsible for leading the planning and execution of R&D projects, ensuring alignment with strategic objectives. Manage the entire project lifecycle by ensuring the proper implementation of required processes and maintaining compliance with relevant standards in quality, health, safety, and engineering, to achieve the targeted metrics. Collaborate with cross-functional teams to drive innovation and enhance project outcomes. How You’ll Make An Impact Leading and managing complex projects and coordinating work of multi-location and cross-functional project team/s. Motivating and monitoring internal and/or external resources to accomplish all tasks and milestones. Managing the ...

Implementation Description: The Cvent implementation team is responsible for configuring and deploying Cvent software for new and existing clients. The team's primary goal is to provide expert guidance and technical execution to ensure the client successfully deploys, adopts, and receives value from their Cvent products. The team's work is a mix of project management, technical configuration, and client-facing consultation. Implementation Responsibilities: Provide high level of consultation to customers on applying Cvent technology to meet their meeting and event management program goals Manage simple to complex implementation projects to include project management, keeping project on track,...

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management. Those in accounting at PwC will focus on managing financial records, analysing data, and assisting in compliance with accounting standards. You will play a crucial role in providing accurate financial information and insights to support decision-making. Why PWC At PwC, you wi...

Job Description Job Purpose The Senior Manager, Client Operations is responsible for establishing operational objectives, policies, and strategic direction for the Client Operations function serving ICE Mortgage Technology's customer base. This leadership role brings near-expert level domain expertise to manage complex, ambiguous problems while ensuring exceptional client satisfaction and operational excellence. The Senior Manager mentors and develops team members, delegates assignments effectively, and drives continuous improvement across the organization. Responsibilities Establish operational objectives, policies, and strategic priorities for the Client Operations functional area Manage a...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us...