Job Overview We are seeking a highly experienced and dynamic Operations Manager / Head from an interior design and execution background to lead and oversee our project operations at Opalspace, located in Sector 59, Noida. The ideal candidate will have hands-on expertise in site management, vendor coordination, team leadership, escalation handling, and strategic project planning. You will be responsible for ensuring the smooth execution of interior and painting projects from initiation to completion, delivering high-quality results on time and within budget. Key Responsibilities 1. Site & Project Management Oversee multiple interior fit-out and painting project sites simultaneously. Ensure timely and quality execution of projects as per design, scope, and client specifications. Conduct regular site visits for progress monitoring and quality checks. Handle escalations and proactively resolve on-site issues and delays. 2. Vendor & Resource Management Identify, appoint, and manage contractors, labor teams, painters, and other vendors. Negotiate vendor contracts, ensure deliverables, and monitor vendor performance. Ensure optimum use of materials and minimize wastage . 3. Team Management Lead and coordinate with project managers, site supervisors, procurement teams, and subcontractors. Build a high-performing on-site execution team; train and mentor team members as required. Allocate manpower and resources across projects efficiently. 4. Strategy & Planning Collaborate with design and sales teams to translate project briefs into executable strategies. Develop project timelines, budgets, and resource plans. Forecast risks and implement mitigation strategies. Ensure compliance with safety norms and quality standards . 5. Escalation & Risk Management Act as the escalation point for project execution issues. Ensure client satisfaction through regular communication and proactive problem-solving. Track project KPIs and implement corrective actions as needed. Requirements Bachelor's Degree in Civil Engineering, Interior Design, Architecture, or related field (preferred). Proven experience in managing interior projects from site setup to handover. Strong understanding of materials, finishes, and execution standards related to interior works and painting. Excellent leadership, negotiation, and communication skills. Proficient in MS Project, Excel, and site reporting tools. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹70,000.00 per month Schedule: Morning shift Work Location: In person

Job Description Job ID LEADG014011 Employment Type Regular Work Style on-site Location Noida,UP,India Role Lead Garnishment Administrator Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Summary: The Select Services Team Lead International has the responsibility of managing the day-to-day activities of Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs is required. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Manager. Primary/Essential Duties and Key Responsibilities: Ensure that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and provide functional direction in all areas for issue resolution. Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives. Optimizes the contribution of the team through coaching and mentoring Manage effective internal customer relationships. Assist in the work load management and prioritization of day to day duties and projects. May assist Manager in evaluating direct reports and may review the evaluations/development plans of others. Defines standards and reusable approaches within the Services operations. Assist Manager in identifying training needs for new or existing associates. Assist Manager in ensuring coverage for Service Teams in the event of unexpected or planned absences. Provide leadership sign-of of processing and daily activities f or all Service Lines. Serves as first point of escalation for all Service Line issues Responsible for monitoring completion of requirements and accountable f or compliance. Provide feedback to US team for recurring service calls, business reviews and project debrief for assigned customers. Performs other duties as assigned by manager. Ensure daily workload and commitments have been completed timely and accurately within established guidelines. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. Develop strong relationships with peers and our internal partners. Drive the establishment and refinement of the UKG Pro Managed Services methodology and best practices. Coordinate, deliver and participate in Team training. Required Qualifications: (Knowledge, Skills and Abilities) Served as the subject matter expert in a role for a service provider or corporation. (Payroll, Garnishment, Taxes) Ability to lead and influence team members and partners without direct reporting authority. Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis. Strong interpersonal skills Ability to understand and follow written and verbal instructions . Ability to collaborate effectively with a diversity of individuals at all organizational levels. Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity Leads by example. Strong background in customer service required Coordinate multiple tasks simultaneously Preferred Qualifications: Advanced knowledge of US and Canadian payroll laws. FPC or CPP is a plus. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Department Disbursement - HFS Job posted on Jun 17, 2025 Employment type Full Time Roles & Responsibilities Supporting the team, managing pre / post disbursement activities. (Secured Product/ HFS ). Ensuring adherence to laid down policies / processes for disbursement (Pre / Post). Tracking, monitoring and closure of open pre/post disbursement conditions. Ensuring adherence to all compliance and regulatory requirements. Provide support to various business initiatives as required from time to time. Promote concept of cross-functional support, multi skilling, and knowledge transfer to members within the department. Undertake periodic self-assessment on key controls to assess proper adherence to procedures and policies. Understanding and complete knowledge of Ops processes and activities. PDD / OTC Tracking & monitoring as per SLA's / escalation metrics. Delivery as per business agreed SLA's and TAT and SOP. Digitization in Ops processes by Collaborating with other departments to meet digitization needs.

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: Shivani Sah Hiring Manager: Priyankal Khurana

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects! In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today! Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. We require a high school diploma or equivalent level qualifications as a minimum. Bachelor's Degree, or equivalent work experience is preferred. Experience training, teaching, or coaching is desired. Time management skills and the ability to prioritize and multitask is necessary. PRIMARY RESPONSIBILITIES Program and Client Service Follow through with incidents, reports, and projects Receive and respond to client queries Ensure candidate results are sent to clients in accordance with KPIs Act as an escalation point for service related issues Promote client programs and products Identify opportunities for improvement and efficiencies. Call Center Support Respond and resolve customer queries Input accurate customer information into the database Provide performance feedback as required Education and Experience: Minimum High School Diploma or Equivalent Bachelor’s Degree preferred or equivalent work experience Experience training, teaching, or coaching 3+ years customer service experience preferred Skills, Knowledge, and Abilities: Excellent oral and written communication skills Familiar with various training tools and models; understanding of learning styles preferred Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) Effective problem-solving skills Conflict management skills Strong organization skills Interpersonal savvy and ability to influence and relate to others Time management skills Ability to deal with ambiguity and overcome objections Quickly and effectively adapt to changes Must be patient, positive, and professional Strong customer service skills Coaching skills preferred Strong attention to detail Ability to set and meet goals 1142729 Job: Customer Success Job Family: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL\_TIME Req ID: 20056

Noida,Uttar Pradesh,India Job ID 768653 Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration.

Embark on a transformative journey as a KYC AML Specialist at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include Conduct enhance due diligence (EDD),screening, and periodic reviews for new and existing clients in accordance with AML/KYC regulations. Perform risk assessments for clients and counterparties, particularly with respect to PEP, sanctions, and adverse media. Monitor customer profile and escalate any unusual patterns or behaviours indicating potential financial crime. Ensure compliance with relevant laws, regulations, and internal policies related to financial crime. Participate in the development and implementation of internal controls, policies, and procedures to mitigate financial crime risks. Maintain accurate records of investigations, decisions, and risk assessments. Strong knowledge of AML/KYC regulations, screening systems and tools. Understanding of banking operations and regulatory frameworks. Minimum Qualification – bachelor’s degree You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

811 Digital – Outbound Officer 811 Digital – Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts 811 Digital – Outbound Officer EXPERIENCEKotak Mahindra Bank, Noida —Sr. Manager-Talent AcquisitionNov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidate‘s self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida —Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like– One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida— Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida — Management Trainee – Talent Acquisition & Talent ManagementNov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Assistant Vice President, P2P We are looking for someone with extensive knowledge and understanding of the entire Source to Pay process management and improvement in a fairly high-pressure business environment You should have managed large sized Source to Pay Teams (Team of at least 60+) for a meaningful period and possess excellent domain & hands on expertise in Purchase to Pay (Master Data, Invoice Processing, Helpdesk, T&E) with experience in Leading transition from Global Markets Responsibilities Establish deep relationship with key client stakeholders and understand and address customer pain points and vision Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately Ensure process governance including reporting and analysis to key stakeholders – communicate on a regular basis to discuss operational issues, key metrics, CTQ’s (internally &/or externally) Partner with customer and transformation leader in defining and driving the PTP transformation agenda Bring in the latest best practices Act as point of escalation to resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt accurately and efficiently Evaluate and recommend improvements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models Provide day to day management of the cross functional team in assigning and monitoring deliverables, and motivating and leading the teams to improve performance and work product Develop the team through effective performance management and monthly appraisals Qualifications we seek in you! Minimum qualifications Graduate/Post Graduate in Commerce or MBA with experience in the P2P domain Ability to foresee risks, be proactive and predictive while developing risk mitigation plans Possess excellent skills in stake holder Mgmt Knowledge of Digital Tools & ERP’s (Coupa, Service Now, Concur) Preferred qualifications Good financial analytical skills and problem solving skills Ability to read and interpret AP reports, financial statements and other financial or accounting related information Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc Exposure in driving Transformation Project in the area of O2C Experience in leading transition from Global market Knowledge of RFP, RFI & Solution support Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Vice President Primary Location India-Kolkata Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 7:44:24 AM Unposting Date Jun 21, 2025, 1:29:00 PM Master Skills List Operations Job Category Full Time

As a Senior Help Desk Technician at Lightcast, you will be a critical part of our IT support team, providing technical assistance and support to employees. This career-level role is designed for an experienced IT professional with a deep understanding of IT systems, excellent problem-solving skills, and a passion for delivering exceptional customer service. You will lead technical initiatives and mentor junior team members. Major Responsibilities: Technical Support: Resolve complex hardware, software, and system issues for end-users across platforms (Windows, macOS, Linux). Incident Management: Lead incident response, ensuring timely resolution and escalation when necessary. Knowledge Base: Contribute to and maintain documentation of known issues, best practices, and troubleshooting guides. Problem Ownership: Take initiative in resolving challenging technical problems, collaborating across IT teams as needed. Documentation: Accurately record all support interactions and resolutions in the helpdesk system. Security Compliance: Enforce and support company-wide IT security policies and compliance standards. Procurement & Licensing: Manage purchases of hardware/software, license renewals, and subscription tracking. Asset Management: Oversee inventory and lifecycle management of all IT assets. Skills/Abilities: 5+ years of hands-on IT support experience with a focus on troubleshooting and issue resolution. Strong knowledge of Windows OS and Microsoft Office; familiarity with macOS and Linux environments. Proven problem-solving abilities with strong attention to detail. Excellent communication and interpersonal skills. Experience with asset management and support tools (e.g., ticketing systems, remote support tools). Familiarity with cloud environments (AWS preferred) and infrastructure-as-code tools (e.g., Terraform, Pulumi). Knowledge of ITIL, ISO 27001, and accessibility standards (e.g., WCAG) is a plus. Proficiency in automation scripting (e.g., Python, PowerShell, JavaScript) is highly desirable. Education and Experience: Bachelor’s degree in IT, Computer Science, or a related field. IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) strongly preferred. 5+ years of experience in IT support, with a strong background in troubleshooting hardware and software issues. Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work. Show more Show less

Job for Spare Parts Executive Company Name: Speed KAWASAKI Kolkata Position: Spare Parts Executive Employment: Full time, Regular Qualification: Any graduates Job Location: Kolkata Salary: Industry Standard Experience: 1 Year Must have basic excel knowledge Roles and Responsibility: Minimum 1 yrs of experience in Spare Parts Department (Two-wheeler parts knowledge is added advantage). To Develop Initiate business plans for the spare parts store to meet customer requirements. Should meet monthly sales Purchase targets. Maintain Inventory control and proper stock level for fast-moving parts. Should have good knowledge of Monthly MIS on IN OUT. Timely clearance of vendor payment Follow ups Good in English with verbal and written communications skills. Good customer interaction skills. Should good knowledge of MS Office, Excel KEY SKILLS Work as a team and have mutual respect for all. Proper escalation matrix to be followed to the next level to resolve the customer queries in a time bound manner. DESIRED CANDIDATE : Immediate Joiner Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid time off Provident Fund Compensation Package: Commission pay Performance bonus Schedule: Day shift Weekend availability Application Question(s): How much experience do you have in Two Wheeler Spare Parts? Are you an immediate joiner?

Customer Service Support Advisor Job Req ID: 47298 Posting Date: 27 May 2025 Function: BT contact centres Unit: Finance & Business Services Location: Rajarhat, Kolkata, India Salary: within budget Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills you’ll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

JOB DESCRIPTION JOB TITLE: Executive - Electronics and Instrumentation DIVISION/ DEPARTMENT : Electronics & Instrumentation (E&I) JOB PURPOSE (Provide an overview of the job, its context in the organization, and the contribution that it makes) Maintenance, configurations, and upkeep of Electronics & Instrumentation (E&I) Systems. To keep track of trouble tickets and quick responses to any calls. Responsible for the proper discharge of shift duty as assigned, managing outsourced resources and activities in each shift, and maintenance of shift logs and escalation to the next level in case of exigencies. Assists team in project coordination and enabling works. Accountabilities Installation, Maintenance, and upkeep of Electronics & Instrumentation systems. Have a clear understanding of the safety, operations, maintenance, and troubleshooting concepts of the E&I Systems. Works with Service Desk tool and other department staff as appropriate to determine and resolve problems received from internal/external users. Actively takes part in the Project execution of the E&I system and provides excellent supervision and control by closely monitoring the deliverables by the vendors/contractors and bringing to the DMs/Reporting Manager’s notice in case of any discrepancy. Good troubleshooting and analytical skills on all products of E&I systems. Ensure that all the E&I equipment’s communication network is “UP” and running. Major Activities Upkeep the systems by following PM schedules. Attends calls and provides resolution within the agreed SLA time frame. Take initiative in project activities and assist the team in project documentation, UATs, SATs, and HOTO. Follows SLAs and provides resolutions on time. Monitors communications, and system network health and takes preventive measures to ensure the intact performance of the systems. Electronics & Instrumentation Systems: Building Management System, Fire Alarm Systems, Fire Suppression Systems, Building Management Systems, Programmable Logic Controllers, Supervisory Control and Data Acquisition, Distributed Control Systems, Advanced Visual Docking Guiding Systems, Very Early Smoke Detection Apparatus, and Water Leakage Detection Systems. Education qualification and certifications (Indicate the level of education and certifications required) Qualification: Diploma/B.E. / B.Tech. – EEE/ECE/E&I. Years of Experience ( Years of relevant experience required): 1 - 4 Years. Knowledge and work skills [Indicate what knowledge (machines, equipment, processes, systems, etc.,) Electronics and Instrumentation Systems Able to understand the concepts of E&I Systems mentioned above. Possess good knowledge of the Protocols used in safety and automation systems. Supervise Planned Preventive Maintenance (PPM), Weekly Routine Inspection & Servicing of all E&I Systems. Preparing documentation and reports (daily, monthly, annual maintenance & MIS reports). Ensuring effective self-management, planning, and delivery of the designated workload. Explains and demonstrates system function and operation to end users. Able to read and interpret drawings, P&IDs, specifications, vendor data, technical data sheets, etc. Skilled in computer software applications such as Microsoft Word, Excel, Office 365 & Outlook. Ability to mentor lower-level technicians, work as part of a team; communicate effectively with fellow workers, and alternate. Ability to demonstrate adherence to established safety policies and procedures. Ability to demonstrate support for the company’s environmental management system. Other Systems Knowledge of the IBM Maximo Asset Management/SAP application will be an added advantage. Good troubleshooting, analytical skills & knowledge of products maintained by E&I department. Show more Show less

Apply Now Job Title Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Responsible to meet all agreed client SLAs and performance parameters. Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service. Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer. To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures. Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data. Responsible for Customer/client interaction Assist in scheduling and time management. Allocate work and prioritize. Perform real time monitoring. Evaluate and coordinate operational, administrative, IT and HR issues for the team. Forward non- resolvable issues to the Operations Manager Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Key Skills And Knowledge Basic Banking Knowledge – International Voice Banking Preferred Knowledge of Csat/NPS is desired. Familiar with basic accounting knowledge Team development Good excel skills. Ability to manage Team Performance Ability to impart effective feedback. Ability to work in a 24/7 shift environment. Educational qualification: Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Location: Mumbai(Taloja) Experience: 1-6years Salary: 3LPA - 4 LPA Role & Responsibilities: Vehicle coordination for timely delivery and pickup Vehicle movement monitoring Customer calling for scheduling orders delivery, pickup Daily Route Planning Urgent Pickup Scheduling & monitoring Vehicle Cost Control Customer Escalation Mail Follow-up & resolution Vehicle Arrangement & Management Support Staff Training & development In-transit damage Control Coordination with warehouse team for inward and outward errors Alternative order planning in case of in transit cancellation Job Type: Full-time Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Ability to commute/relocate: Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current / last CTC? What is your expected CTC? Location: Indore, Madhya Pradesh (Preferred) Work Location: In person

ABOUT LEARNINGSHALA: We are a distance learning portal for parents, students, and education industry professionals who are seeking information on various distance courses offered at several best universities in India and abroad. One can rely on the information on distance learning courses and universities shared on our portal. We have a dedicated team of admission counselors to assist students in gaining admission in distance learning courses in top-notch universities. OFFICE ADDRESS: A-39, Sector 4 , Noida JOB RESPONSIBILITIES: * Ensuring profitable revenue which is 4 admissions per person conversion bare minimum. * Reviewing performance and taking appropriate action for redressal where needed. * Monitoring the work of the sales team by using daily reports the parameter of which needs to be discussed with management with a demo for how you're going to take the report! * Keeping an eye on the new developments and trends in line with the company's vision * Looking after Team performance along with manpower of 25 - 30. * Skillfully focused on retaining the performers& developing leaders, handling escalation * Bring out the best of the Team's personnel by providing training, coaching, development, and motivation, training modules need to be created in word format with detailed descriptions and management will verify the same. * Network to improve the presence and reputation of the branch and company. * Sufficient knowledge of modern management techniques Show more Show less

Technical Solutions Manager : Night Shift(Remote) Exp : 6-7 yrs Max Budget : 30 LPA Duties & Responsibilities • Service Delivery – Provides a single point of contact and accountability to the customers for all Managed Services related matters. – Proactively works with the customer to provide a seamless service. – Ensures all services are delivered according to the contract – Handles escalations for delivery and acts as a client advocate to ensure consistent service and ongoing satisfaction with standard processes. • Project Management – Technical Solution Manager manages all the onboarding and change requests to ensure continuity and communications. – Managed the project from scope, cost and time management standpoint. – Assigns tasks for timesheet entry and timesheet approval. • Client Meetings/Communications – Technical Solution Managers are responsible for communicating effectively to the client and facilitating structured meetings. – Organize client meetings at mutually agreed upon times and frequency to: • Discuss new and existing change requests and onboardings. • Discuss any issues with the delivery process and corrective actions. • Consult clients on potential and new projects – Ensure contract compliancy – They should also communicate effectively to internal teams: • Keep Sales/Customer Success Managers informed of important activities going on within the account such as new business opportunities, service issues, and any other impacting events. • Keep internal teams informed of upcoming activities that may impact resource plans, production processing, staffing, etc. • Reporting – Deliver standard and/or contractual SLA reports to customers – Manage the operational aspects of monthly/quarterly Business Reviews with clients: – Problem trends, strategic direction – Change Request performance • Escalation Management – Technical Solution Managers are responsible for ensuring the client’s solution is running as expected. They are the client advocate, and the initial escalation point for the customer if the normal process fails. – Act as an advocate for the client by getting the right level of attention brought to the client’s issue – Put together improvement plans to resolve recurring issues on the customer’s behalf • Client Satisfaction – Technical Solution Managers are responsible for ensuring the client’s overall satisfaction. This is a critical evaluation point for each DM. – Ensures client response to Cleo surveys. – Works with client to clarify any issues or manage expectations. – Works across Cleo cross-functional organizations to develop and manage action plans for any negative survey items. Requirements  Bachelor’s degree in computer science, Management Information Systems, or related field  5+ years of delivery management or project management experience, preferably with any of the EDI integration products. Overall 10+ years of experience.  Good understanding of support systems and working of a support organization.  Project Management Professional (PMP) certification preferred  Must be well organized and detail oriented  Demonstrated experience delivering cloud-based technology solutions  Exceptional stakeholder management and executive presentation skills  Skilled with interacting and coordinating across multiple business and technical teams  Ability to manage a portfolio of multiple customers concurrently  Ability to build strong, long term client relationships  Strong communication and client facing skills  Analytical and problem-solving skills Show more Show less

As the Assistant Manager KYC - BSA/AML, you’ll be responsible for leading a team of KYC and BSA analysts to ensure the effective execution of KYC, BSA and AML processes and investigations. You’ll collaborate with cross-functional teams, provide guidance on regulatory compliance and contribute to strategic initiatives. Your expertise in the financial services industry will be instrumental in driving our teams and our mission forward. Key Responsibilities Lead and mentor teams, fostering a culture of excellence and continuous improvement over Novo’s end-to-end KYC, AML Transaction Monitoring, Sanctions Screening and Ongoing Customer Review processes, ensuring adherence to regulatory requirements and company policies. Be responsible for compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Analyze data, compile and present periodic reports with key metrics, qualitative information, and substantive analysis on patterns and overall impact to Novo’s KYC and BSA/AML programs. Develop and monitor key performance metrics and implement strategies to achieve departmental goals. Oversee and enhance policies and procedures pertaining to the operations of Novo’s KYC and BSA/AML programs. Identify areas for process optimization and efficiencies. Continuously monitor and assess risk, demonstrating consideration for safeguarding Novo’s reputation, its clients, and assets. Collaborate with Compliance and Legal teams to stay updated on regulatory changes. Implement any necessary changes across operational teams. Serve as a primary point of contact for KYC/BSA/AML Operations across Novo, including among Customer Operations teams such as Customer Support, Risk Operations, Account Operations and Enablement. Function as an escalation point for complex or sensitive scenarios. Stay informed about industry trends, best practices and emerging technologies Ensure timely and accurate reporting to senior management and stakeholders. Qualifications Minimum bachelor’s degree, preferably in business, finance or other related disciplines 7+ years of progressive experience in KYC, AML and/or BSA field within financial services, ideally in US markets Proven experience in leadership and team management Knowledge of relevant regulatory requirements, compliance standards and industry best practices Strong analytical and problem solving skills, bonus for SQL proficiency Exceptional communication, both written and verbal CAMS certification or equivalent preferred Detail oriented and committed to maintaining high standards of accuracy and quality Show more Show less

Job Description Loan Servicing Specialist – Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required Qualifications, Skills And Capabilities Hold a Bachelor’s degree in Finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries and business types. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred Qualifications, Skills And Capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function Data Analytics & Computational Sciences Job Sub Function Clinical Data Management Job Category Professional All Job Posting Locations: Hyderabad, Andhra Pradesh, India Job Description Integrated Data Analytics and Reporting (IDAR) Analyst II Analytical Monitor Position Summary The Analyst II Analytical Monitor is an individual contributor with knowledge of site monitoring and Analytical Risk Based Monitoring (ARBM) practices, data analytics, methods, processes, and technologies. Empowered by technology, optimized processes and targeted data analytics, Analytical Monitors will enable Site Managers to dedicate a greater proportion of their time for meaningful engagement with sites, driving improved performance, data reliability and site satisfaction. The Analyst II Analytical Monitor supports execution of processes and activities for multiple clinical trials in conformance to all relevant laws, regulations, guidelines, policies, and procedures. This position receives ongoing direction from their functional manager and/or other experts to achieve objectives. This position collaborates closely with Site Managers, other Data Management & Central Monitoring roles, & other internal partner functions and/or external service providers to achieve successful, cooperative partnerships. Principal Responsibilities Conducts activities in compliance with J&J functional SOPs, processes and policies. May support innovation or process improvement projects which may include but are not limited to requirements development, user acceptance testing and identification of improvements to existing and new analytical tools. Facilitates smooth and effective communication, managing multiple communication streams. Follows agreed escalation pathways where needed. Analytical Monitor Role-Specific Responsibilities Performs analytical monitoring activities for clinical trials within assigned scope of responsibility in line with portfolio timelines and priorities, including support of execution and close-out as outlined in the end-to-end process. Analytical Monitors will conduct regular (fit for purpose) reviews at site and subject level that will help early detection of issues, and prevent recurrence Collaborates closely with the Site Manager and Central Monitoring Manager to action trends and signals detected at the site and subject level. Accesses various systems, databases and reporting tools to identify potential risks related to the site and subject level data quality, study participant safety and compliance by identifying trends and early warning signals Provides timely analytical data insights to support the Site Managers in making decisions on site prioritization and critical engagement. Principal Relationships Functional contacts in J&J Innovative Medicine include but are not limited to Site Managers and Local Trial Managers. Functional contacts within IDAR include but are not limited to Functional Leadership, Central Monitoring, Data Management, Data Acquisition Experts, Clinical Programmers. External contacts include but are not limited to External Service Providers. Required Education and Experience Requirements: Bachelor's degree (e.g., BS, BA) or equivalent professional experience is required, preferably in Health Sciences or Data Sciences. Advanced degrees preferred (e.g., Masters, PhD). Approximately 4 to 8+ years of experience in Pharmaceutical, CRO or Biotech industry or related field or industry. Knowledge of trial site operations and study execution Working knowledge of regulatory guidelines (e.g., ICH-GCP). Demonstrated understanding of data analysis and familiarity with basic statistical concepts. Project, Issue, and risk management experience with ability to apply critical thinking & problem-solving skills, to drive solutions & helping to lead teams to successful outcomes. Experience working with technology platforms and systems used for the collection, analysis and reporting of data. Ability to effectively collaborate in an environment of cross-functional stakeholders, plan and coordinate tasks effectively. Strong ability to communicate effectively (written and verbal). Good written and verbal communications skills (in English). Knowledge of clinical drug development processes. Preferred Experience Working with complex data structures and reporting specifications Working with external data e.g., Safety Lab, PK, Simple Biomarkers, ECG, or similar. Possess proficiency in statistical analysis, data modelling, and data visualization techniques, or demonstrate strong knowledge in these areas. Knowledge of Risk-based Quality Management (RBQM)/Risk-Based Monitoring (RBM) / Quality by Design (QbD) concepts Show more Show less

Position Summary SAP SuccessFactors Functional Consultant - CL3 (US -USI Deloitte Technology – Product Engineering) Responsibilities Support the Deloitte Core HR & SuccessFactors applications. Work with team members and Product Owners to analyze, recommend, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements. Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes. Perform SAP HR & SuccessFactors configuration as required. Understand user requirements and create functional specifications with the required details. Perform Integration and Acceptance Testing. Team with customers to encourage business process improvements, to identify data integrity issues, and to implement proactive solutions. Interact with development team on a regular basis - suggest and implement innovative ideas and solutions; ensure process adherence. Communicate effectively with clients and project team to ensure the requirements are met and recommend better solutions wherever applicable during the project. Advance the goals and objectives of Product Engineering by providing cost-efficient, high quality, client-focused solutions, according to established policies, procedures, and processes of the department and Firm. The Team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications and Required Skills: Educational Background A bachelor’s degree in computer science, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Experience 3+ years of experience in SAP HR & SuccessFactors module. Required At least 3 to 4 years of effective expertise with configuring and implementing SAP SuccessFactors Employee Central, Onboarding, Succession Management modules of HCM. Strong functional knowledge of the system Minimum of 1 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live Certification in at least one SuccessFactors module Knowledge in Data migrations & integrations to SAP CPI (Cloud Platform Integrations) Translate the Business KPIs into functional specifications. Experience leading teams and driving their work to ensure project timelines are met. Experience managing work streams, including monitoring for project issues and sound judgement for escalation. Strong verbal and written communication skills, with an ability to express complex business concepts in non-technical terms. Customer focused and be able to effectively communicate with a variety of groups. Excellent verbal and written communication skills. Strong analytical, problem solving, multi-tasking and interpersonal skills are required. Work location: Bengaluru or Hyderabad Preferred: Experience in managing integration platforms. Experience working with SAFe, Scrum or Agile development processes. Minimum of 1 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live Experience on AMS or supported Employee Central projects Certification in at least one SuccessFactors module Excellent verbal and written communication skills. Prior experience in any of the cloud services such as Azure, AWS, GCP, etc. Primary Technologies SAP SuccessFactors Employee Central SAP R/3 and SAP S/4 platforms SuccessFactors API Knowledge How You will Grow: At Deloitte, our professional development plans focus on helping people at every level of their career to identify and use their strengths to do their best work every day and excel in everything they do. SAP CI Specialist (US -USI Deloitte Technology – Product Engineering) Responsibilities Review detailed systems design document and Design consistent, extensible, and integrated data access enterprise components across distinct data sources and platforms. Experience with technical programming; capable of managing and overseeing design, programming, and implementing various technical solutions. Supports creation of interface specifications and call flows for the various components in the design Architect, design, implement world-class products and solutions. Develop functional architecture design and contribute to product vision. Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision. Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities. Serve as a technical liaison between the business, project team and developers/tester. Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes. The Team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications and Required Skills: Educational Background A bachelor’s degree in computer science, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Experience 6-8 years Industry experience, in developing and architecture of software platforms, products. Required: At least 4 to 6 years of relevant expertise in SAP CPI/CI Experience with Cloud Integration, API management, Webservices and any other integration tool. Experience working with SAP, SuccessFactors, CI middleware or related products. Working Knowledge in Groovy, XSLT, Java Script, and Message mapping. Integrating SAP HR and SuccessFactors with internal/external systems Working knowledge service-oriented architecture (SOA) Working knowledge Enterprise application integration (EAI) having a working knowledge in cockpit, different pallet functions, standard and custom Iflows and admin-related tasks is crucial. Should have knowledge to effectively manage and optimize connections between SAP & non SAP systems Preferred: Experience in managing integration platforms. Minimum of 2 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live Certification in at least one CPI or SuccessFactors Employee Central module Excellent verbal and written communication skills. Primary Technologies Middleware (Cloud-Platform Integration and API Management) SAP SuccessFactors EC SAP R/3 platform OData Services. Work Location: Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 214324 Show more Show less

Greeting from PWC! Job Role- SAP SD Consultant, S4 Hanna Experience required- (2- 10 )years Location- Hyderabad only no other location accepted Mode of working- Walkin drive( 28Th June on saturday) should Available in Hyderabad to attend Face to face Experience: 6 - 10 years Key Skills: Order to Cash Educational Qualification: BE / B Tech / ME / M Tech / MBA Work Location: India Job Description As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self-awareness, personal strengths and address development areas. Proven track record as an SME in chosen domain. Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like BlockChain, AI et al with the product platform they are associated with. Mentor Junior resources within the team, conduct KSS and lessons learnt. Flexible to work in stretch opportunities/assignments. Demonstrate critical thinking and the ability to bring order to unstructured problems. Ticket Quality and deliverables review. Status Reporting for the project. Adherence to SLAs, experience in incident management, change management and problem management. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Demonstrate leadership capabilities by working with clients directly and leading the engagement. Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Position Requirements: Required Skills: 6+ years of hands-on experience on the SD module in Support Support experience should be in S/4 HANA Adherence to SLAs, experience in incident management, change management and problem management Be flexible to work in 2nd shift (2 pm IST to 11 pm IST) Thorough understanding of business process – Make To Order (MTO), Make To Stock (MTS), Consignment, Third Party Sales, Intercompany Sales, Rebates, Credit Management, Billing Plans, Shipment etc. Hands-on experience in S/4HANA functionalities – Business Partner, Advance ATP (AATP), Condition Contract and Settlement Management (CCM), BRF+ Output Management etc. Understanding of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes etc. Hands on experience in configuring / defining the following in the SD module: SAP SD- Order Management SAP SD- Various Pricing techniques SAP SD- Delivery SAP SD- Shipment SAP SD- Billing SAP SD- Outputs/BRF+ controls SAP SD- Credit Management SAP SD- Sales business process such as Third-Party Sales, Intercompany Sales, Cash Sales, Rush orders , Individual purchase orders, Stock Transport orders Functional business analysis and development methodologies. Preferred Skills: SAP Certification on SD Module and S/4 HANA Sales Experience in integrating with SAP Transportation Management (TM) Strong understanding of integration with other modules like FI/CO MM PS HR Exposure to interfaces like ALE/IDOC or EDI/IDOC with little technical knowledge Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc. Having implementation experience would be added advantage If interested share your cv on bommakanti.sai.vaidehi@pwc.com Show more Show less

Job description: Job Description Role: The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects. ͏ Do: Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project High level design, detailed design and develop technical / integration solutions to meet those needs Work with clients to understand their business needs and processes Participate in technical and technology workshops to understand and deliver integration requirements Drive client discussions to define the integration requirements and translate the requirements to the technical solution Provide training and support to end-users Write technical specifications and test plan for development team to ensure test driven development Manage projects and timelines Provide expert support to various projects and delivery engagements as and when required Drive innovation/transformation agenda in large existing accounts, provide delivery Provide delivery support and escalation management Interaction with SAP and with party partners ͏ Deliver: No. Performance Parameter Measure 1. Job Knowledge Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module 2. Customer Satisfaction As defined by clients SLAs 3. Manging change & Improvement Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project 4. Functional Leadership Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively 5. Customer Responsiveness Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner ͏ ͏ Mandatory Skills: SAP BTP Integration Suite . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payment and Fraud( Trust & Safety) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: QAAS(Advisory Services) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less