20082 Escalation Jobs - Page 27

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Key Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Required For All Jobs Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training. Work Experience Typically, 2+years of Customer service Experience . Typically 2+ years of HR or related payroll and benefits experience. Knowledge, Skills & Abilities Fluency in English Knowledge of US Payroll, Benefits, or HR Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Ability to work US daytime hours (5 AM to 5 PM PST) Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Department : Production / Operations Reports To : Production Manager / Plant Head Shift : Rotational (3 shifts) Location : Hyderabad Experience : 5–8 Years (in smart energy metering industry) Qualification : B. Tech – Electrical / Electronics Job Purpose: To supervise and manage end-to-end production operations during a shift, ensuring achievement of production targets, quality compliance, process adherence, and team discipline in a high-volume smart meter manufacturing facility. Key Responsibilities: Production Supervision Manage day-to-day production activities during the assigned shift. Ensure achievement of hourly and shift-wise production targets. Monitor machine, fixture, and manpower utilization effectively. People Management Lead a team of 400–500 shift operators, supervisors, and line leaders. Ensure manpower availability, shift discipline, and operator performance. Quality Assurance Ensure adherence to quality standards (in-process & final). Monitor rejection rates, rework, and first pass yield (FPY) per shift. Line Readiness & Handover Ensure smooth shift handovers with proper documentation. Prepare and verify shift production reports, downtime, and scrap data. Process Compliance Ensure adherence to SOPs, WI (Work Instructions), and safety protocols. Identify and escalate process deviations, machine abnormalities. Coordination Coordinate with Maintenance, QA, Planning, and Stores for smooth operations. Report shift-wise issues and production updates to higher management. Continuous Improvement Drive 5S, Kaizen, TPM, and waste elimination activities on the shopfloor. Required Skills and Competencies Technical Understanding of smart energy meter production process from SMT to Packing Stage PCBA assembly, testing, calibration, and product assembly knowledge Familiarity with process equipment (soldering stations, test jigs, calibration benches) Operational Shift and manpower planning ERP/MES usage for production reporting Knowledge of ISO, MID, and safety regulations Soft Skills Leadership and team motivation Effective communication and escalation handling Analytical thinking and problem-solving

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommends to improve network performance. Job Description Core Responsibilities Performs a variety of highly complex analytical duties in the planning, development, testing and evaluation of Comcast's network, including CRAN, CMTS and the IP platform and Video platform. Works closely with engineering and national teams on network operations to ensure proper and efficient operations of the network. Measures volume and performance of the network traffic; identifies utilization and performance issues; designs strategies and recommendations to improve network performance. Provides necessary support for additions and changes. Devises and implements strategies for solving network issues or increasing network performance, including the development and production of network system documentation and instructional and procedural manuals for other employees to utilize in order to resolve problems or make network improvements. Supports all the OC tools and alarms, analyze systems needs and determines priority of devices attached to the network. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network to determine problem areas and/or areas of concern. Monitors and isolates outages and impairments. Ensures that server databases and other related resources are properly maintained and devises strategies to improve performance of the network. Provides subject matter expertise for all network equipment, technical training and support to other operational groups. Updates code and software to ensure proper system performance. Engineer 2 performing Network Desk duties performs the following: Determines if the network, or a portion of the network, needs to be shut down to resolve complex issues. Provides technical support for the capacity and utilization reporting and tuning across the product lines. Tests, monitors and analyzes the network to isolate outages across all product lines. Performs port turn ups and downs on CRAN aligned to the agreed to demark matrix. Develops changes and improvements in the network including re-routing of traffic. Provisions DWDM and CWDM circuits. Engineer 2 performing Video Desk duties performs the following: Participates in the review of video failures, as appropriate and provides feedback to prevent future occurrences within the established post mortem process. Accountable for video configuration audits and adherence to the golden configuration. Supports national desk for DSG and 2way conduit applications. Supports all channel migration from the headend to the CRAN. Supports all SD and HD channel launches. Uses all available tools to monitor and isolate IP video outages and impairments. Maintains all IP video delivery devices (i.e. RPD's, OM-1000's and NC-1500's). Performs MPEG troubleshooting through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network. Provides operational support for the DAC and DNCS in conjunction with engineering and AVS. Directs Headend Technician(s) in troubleshooting network issues for video, ADS and Switched Digital video. Engineer 2 performing CHSI Desk duties performs the following: Devises modulation changes to the CHSI QAMs. Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment. Ensures the CHSI network is optimally engineered. Analyzes and troubleshoots networks such as: CHSI Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and CHSI configurations. Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market. Engineer 2 performing CDV Desk duties performs the following: Provides technical support during the deployment of the CDV product or the installation of additional soft switches in the market. Monitors and clears all hung COPS processing. Supports the implementation of new capacity associated with the facilities and trunking for PSTN interconnection. Acts as the SME in isolating problems between the switch service provider, transport distribution and subscriber telephony equipment. Provides subject matter expertise for all voice equipment, technical training and support to other operational groups. Ensures the voice network is optimally engineered. Analyzes and troubleshoots networks such as: Voice Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and switch translations. Engineer 2 performing Systems Desk Specific function performs the following: Designs and creates tools that gather and integrate data from disparate systems (such as Comcast billing, ticketing, provisioning and network monitoring systems, among others). Designs, codes, tests, deploys and evaluates highly reliable programs in Perl, C, C++, C#. Designs, codes, tests, deploys and evaluates highly reliable web pages in PHP, ASP, JavaScript, Script etc. Collaborates with Engineering, Excellence in Operations (XOC), Advanced Technical Support and other internal departments to generate data for problem analysis and fix. Writes scripts in SQL, Perl, C++, JavaScript, ASP.Net. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance Key Requirements / Responsibilities: Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance. Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance. Develop, maintain, and enforce operational procedures and documentation for Azure AD management. Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations. Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning. Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices. Mentor junior operations support analysts and contribute to their professional development. Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM). Drive automation and process improvement initiatives to enhance IAM operational efficiency. Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting. Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans. Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness. Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies. Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload. Mentor junior operations analysts and contribute to the development of training materials and best practices Preferred Skills : Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions. Demonstrated experience in operational support, incident management, and problem-solving within an IAM context. In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements. Strong analytical, troubleshooting, and decision-making skills. Excellent communication and leadership abilities, with a track record of successful stakeholder management. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Education : Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. Job Description • Candidates preferably 5+ years of experience in Supply Chain Management. • Direct material procurement with third party suppliers, ensuring strategy aligned with business needs. • Parametrisation of purchase part numbers (SKU) to ensure updation of master data in the ERP system. • Prepare Purchase orders in line with demand and forecast to support business requirements. • Utilize Inventory tools and techniques to ensure right sizing of inventory on goods in stock and transit. • Track order status and report material arrival schedules from time to time. • Monitor and Report supplier performance for Delivery, Lead Time and Order quantity. • Work collaboratively with suppliers to achieve supply chain requirements. • Conduct Business performance reviews on regular frequency with business critical suppliers. • Deploy Supplier Relationship Management Tools and Techniques with Key suppliers. • Timely escalation of material shortages, expediting resolution and recovery. • Lead and Drive upstream supply chain performance improvement projects using Lean Methodology. • Support suppliers for development of their sub suppliers to drive delivery improvement initiatives. • Manage engineering change requirements to minimise supply disruption and obsolescence. • Build strong relationships and ensure cross functional collaboration and stakeholder relationships. • Accountable for Key Supply Chain metrics – ONTIME Delivery, Healthy Inventory and Premium freights. Qualifications • Graduate in engineering degree with any specialization and appropriate work place experience. • Strong data analysis and ERP subject matter expert. • Strong work Experience with sound knowledge on manufacturing supply chain is most preferred. Additional Information • Excellent relationship management, with the ability to work collaboratively. • Good organizational, time management, and analytical skills. • Able to think strategically and translate the strategy into operational performance. • Able to collaborate with other functions to ensure understanding of project specifications and business needs. • Experience of leading change and delivering results

Life on the team As a Project Manager (PM1) in Computacenter’s Global Transition & Transformation Team you will manage entire transition projects delivered to a contractual services customer account or manage significant workstreams on very large and complex Transition projects reporting into Programme Managers, Programme Directors or Customer Executives. You may also be called on to lead Exits of Managed Services. Your scope of activity can range from pre-sales (leading, scoping, estimating and designing the project or assuring the solution), through delivery and into closure. You will need to understand and work with creating commercial models. Your responsibilities will also include management and reporting, including the finances of the project. You will be a leader, guiding, motivating and directing others to achieve a common goal. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders. You’ll be responsible typically for take-on projects with an budget between £50 to £750k. What you’ll do Achieves profitability and customer satisfaction on projects through astute commercial management Develop, build and maintain strong relationships both internally and externally in order to achieve project objectives. Produce management reports through relevant tools to provide up to date information on project progress. Produce required project documentation to enable successful project outcomes. Coordinate and plan resource requirements to ensure project outcome deadlines are adhered to. Compliance with Projects Practice lifecycle to ensure best practice. Typically responsible for projects between £300k - £800k services value May get involved in presales. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Contributing to engagement outcomes Maintain cost control requirements Demonstrates relevant FACE behaviours Delivers projects Follows company standard methodology Is compliant to internal processes Where running a project, ensures project is planned and run effectively and escalation occurs appropriately What you’ll need 9 to 14 years of experience in Project Management (throughout the whole lifecycle) in Transition & Transformation. Prince2 Practitioner qualification or equivalent. ISEB or APM qualified Experience of working in a project team on at least 2 projects Knowledge of initiation, change management, risk management, and the principles and practicalities of running projects. Proven experience of Microsoft applications. Excellent interpersonal skills and ability to build relationships. Excellent literacy and numeracy skills. Manages own and others workload

Position Title: AVP – Credit Risk Reporting . Corporate Title: Assistant Vice President Reporting to: Vice President/Director Location: Bengaluru Job Profile Position details We are seeking a highly experienced and strategic leader to join as AVP – Credit Risk Reporting, responsible for overseeing a critical offshore team supporting the Bank’s global risk reporting and data integrity functions. This individual will lead the design, development, and delivery of credit risk reporting and play a pivotal role in data governance, incident management, and ensuring the accuracy and reliability of information used by the Chief Risk Officer, Chief Credit Officer, and U.S. Risk Committees. This role requires deep experience in credit risk reporting within large global banks, a proven ability to build and train high-performing teams, and excellent cross-cultural and communication skills to translate complex technical risk information into clear, actionable insights for non-technical senior executives. Roles and Responsibilities Leadership & Team Development Lead and develop a team of senior analysts offshore, responsible for end-to-end credit risk reporting and data integrity. Own onboarding, coaching, and upskilling efforts to ensure the team is equipped to manage complex regulatory and management reporting tasks. Act as a local ambassador for the Bank’s risk culture, providing detailed knowledge and training to ensure the offshore team aligns with global standards. Credit Risk Reporting & Governance Oversee the timely production of high-impact credit risk reports for senior governance forums including executive risk and credit governance committees. Lead the team in explaining credit risk drivers and portfolio changes, combining analytical rigor with effective storytelling. Stakeholder Engagement & Cross-Cultural Communication Serve as a key interface between offshore analysts and global stakeholders, ensuring mutual understanding and effective delivery. Translate technical risk terminology and data models into plain language for senior leaders and non-technical audiences. Summarize global leadership messaging and synthesize updates for local implementation, while also escalating critical details from offshore to onshore leadership. Data Governance & Incident Control Implement and oversee adherence to the Data Management Integrated Control Framework (DMICF) for all credit risk reports and data flows. Monitor data quality issues and initiate remediation and escalation processes where needed, ensuring transparency and risk mitigation. Ensure all reporting outputs comply with BCBS 239 and internal data governance standards. Daily Operations & Collaboration Oversee day-to-day operations, manage workload planning, and ensure deliverables are met with excellence under time constraints. Stay informed on industry trends, automation technologies, and AI applications in risk reporting to enhance future capabilities. Qualifications 12+ years of experience in Financial Services with at least 8+ years in credit risk reporting or analytics, specifically within large global banking institutions. Proven leadership track record in building, developing, and managing offshore risk or reporting teams. Strong understanding of banking products, credit portfolios, regulatory requirements, and risk management frameworks. Expertise in data visualization and reporting tools such as Tableau and enterprise data platforms. Working knowledge of Data Management Integrated Control Framework (DMICF) or similar frameworks for data quality and governance. Strong interpersonal and cross-cultural communication skills; ability to build trust and rapport across geographies and functions. Exceptional verbal and written communication skills — skilled at translating complex data into executive summaries, and explaining technical concepts to non-technical stakeholders. Mail to hetal.p@aptita.com

Company Description ABOUT IQ-EQ We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. Job Description Management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team As a supervisor, the Cosec Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures, as needed (when Assistant Manager is unable to, depending on capacity). Performs review of core processes, complex ad hoc works, and all other client requirements, as needed. Concentrates in engaging and developing teams and individuals. Provides consistent feedback on quality, accuracy and timeliness of outputs made by the Indian Cosec teams Monitors overall teams' results and performance based on the KPIs as agreed with the Lux Fund CS & Cosec team (ex. Quality, Timeliness, Issue Log, Increased Productivity, among others). Initiates and facilitates meetings to address overall teams' performance and develop/coach non- performing individuals. Ensures balanced work allocation across the Cosec teams and reallocates resources accordingly. Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups. Core Responsibilities Responsible for the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in line with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A. Monitors the timely, accurate and quality deliverables of the Indian Cosec teams, and intervene, as necessary. Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders. Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed. To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships through crucial conversations. Acquire knowledge to become specialists of their designated clients' requirements and deliverables. Seeks knowledge and expertise for their own professional development. Monitors that all client cluster requirements are thoroughly being reviewed and follows standards. Minimize risk to IQEQ by ensuring all procedures, rules, laws, regulations and checklists are followed. Tasks & Duties Cluster Client Delivery Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. Monitors if the Indian Cosec team has the needed information, data and supporting documents are received for the review/preparation of the needed deliverables. Addresses and escalates issues, as required. Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. Provides support (for timelines) and address issues (for quality), as needed. Provide support for the rest of the team and other teams by allotting additional capacity, as needed. At the same time, initiates the request for support needed from other teams. Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed. Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager. Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs. Monitors and works with the Assistant Manager to enforce process standards across the teams. Ensure the client database and all other reports are up to date and accurate Acts as first level of escalation of issues/concerns from the funds assigned to their clusters. Tracks and report KPIs as agreed with the Lux Fund CS & Cosec team. Staff Managerial Responsibilities Recruit, train, appraise, coach and discipline staff Give feedback to staff Ensure staff adheres to policies and procedures Develop goals and personal growth plans for staff Plan work assignments and workload Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner. Reviews and pre-approves filed overtime of their team. Analyses and proactively manages team capacity deliverables by allocating needed resources/support. Systems Setups, monitors and updates, and monitors/ensure completeness and accuracy of all deliverables via Navigator Flow in a timely manner, as needed. Monitor and ensure filing of documents on Navigator Doc are completed accurately, under the proper name convention and in a timely manner. Understands and uses best practice on workflow platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Monitors relevant procedures and checklists are adhered to and completed to mitigate errors. Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner. Acquires knowledge of risk factors and potential breach. Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs. Key Behaviours We Expect To See In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Resourcefulness - Securing and deploying resources effectively and efficiently. Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Courage - Stepping up to address difficult issues, saying what needs to be said. Develops Talent - Developing people to meet both their career goals and the organisation's goals. Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation. Drives Results - Consistently achieving results, even under tough circumstances. Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Persuades - Using compelling arguments to gain the support and commitment of others. Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organisation moving forward. Directs Work - Providing direction, delegating, and removing obstacles to get work done. Qualifications Essential Education / Professional Qualifications Holds a bachelor's degree in law or other similar degree and qualified Chartered Secretary 10+ years of exp Background Experience Conversant with corporate secretarial practices, especially in the areas of Funds and Special-Purpose Vehicles Private equity / real estate markets experience; knowledge of different Fund structures and vehicles. Experience with managing service operations and client deliverables. Experience in managing staff and/or conducting appraisals. Technical Actual work experience in the board governance and corporate secretarial functions, including preparation of board materials, attending/leading board meetings, acting as company secretary, drafting of complex minutes, filings with regulatory bodies, etc. Computer / Program Knowledge Experience in e-mail, word processing, Microsoft excel, presentation and video conferencing applications such as Microsoft Office. Effective written and advance verbal communication skills. Desired Experience working in Financial Services or Shared Services office environment. Experience working in a multinational office environment. Experience being a corporate secretary, paralegal, or other similar job, in other jurisdictions. Being conversant with corporate secretarial practices, especially in the areas of funds and special-purpose vehicles is an advantage Additional Information OUR COMMITMENT TO YOU AND THE ENVIRONMENT As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Designation/Title Network L1.5 Education Qualifications BE/BTech Certifications Preferrable: CCNA Experience 3+ Years of experience in relevant field. Key/Major Activities Providing 24/7 shift operational support Monitor network devices, servers, and applications using NOC tools and dashboards. Perform basic troubleshooting of network issues (connectivity, latency, outages). Respond to alerts and incidents as per defined SLAs and escalation procedures. Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy). Coordinate with L2/L3 teams for issue escalation and resolution. Maintain shift handover reports and update documentation regularly. Ensure timely communication with stakeholders during incidents. Support scheduled maintenance and change management activities. Technical Skills Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF, Hands-on experience on - Cisco Hands-on experience in configuration and troubleshooting multicasting like PIM(sparse/dense mode)/SSM/IGMP. Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts. Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine the Advanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessment Knowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.). Need to have experience in FortiGate FortiManager Configure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networks Hand on skills in configure, administer, and document firewall infrastructure.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance Key Requirements / Responsibilities: Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance. Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance. Develop, maintain, and enforce operational procedures and documentation for Azure AD management. Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations. Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning. Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices. Mentor junior operations support analysts and contribute to their professional development. Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM). Drive automation and process improvement initiatives to enhance IAM operational efficiency. Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting. Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans. Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness. Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies. Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload. Mentor junior operations analysts and contribute to the development of training materials and best practices Preferred Skills : Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions. Demonstrated experience in operational support, incident management, and problem-solving within an IAM context. In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements. Strong analytical, troubleshooting, and decision-making skills. Excellent communication and leadership abilities, with a track record of successful stakeholder management. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Education : Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We’re looking for a smart, organised, and proactive individual to own the flow of our ERP/software projects — from first client enquiry to final delivery and sign-off. You’ll ensure every project follows its planned lifecycle, keep all stakeholders aligned, and keep the Project Head informed of real-time situations. This is not a micromanagement role — every team member is responsible for their own work. Your job is to ensure the overall plan stays on track, priorities are managed correctly, and nothing falls through the cracks. Key Responsibilities * Track the end-to-end lifecycle of multiple projects, ensuring all stages follow the agreed plan. * Prioritise tasks based on urgency — e.g., handle production/SLA issues first, then resume planned feature work. * When priorities change, revise timelines and communicate updated plans to all stakeholders. * Monitor Jira tickets for overdue or stuck items, and take timely action — reassign, escalate, or hold as needed. * Coordinate with Developers, QA, Implementation, and Admin to keep timelines intact. * Maintain accurate project documentation, status updates, and change logs. * Assist Project Head with real-time problem-solving and escalation management. * Requirements * 1+ year of experience in project coordination, operations, or similar role. * Strong organisational, follow-up, and work prioritisation skills. * Familiarity with software/ERP project workflows and Jira (preferred). * Proficiency in MS Excel / Google Sheets. * Clear communicator with a proactive, problem-solving mindset. Work Location: H-141, Sector 63, Noida Work Mode: Work from Office Type: Full-time Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹15,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total: 1 year (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 18/08/2025

Company Description Digital Agents Interactive Pvt. Ltd. (DAI) is revolutionizing training, sales, and operations with immersive technologies, gamification, and artificial intelligence. Our team of innovators leverages augmented and virtual reality to create engaging and efficient solutions that accelerate growth and maximize performance. We envision a seamless integration of digital and physical spaces to enhance learning and business excellence. Join us in New Delhi to transform traditional approaches and unlock your organization's true potential. Role Description This is a full-time on-site role located in New Delhi for a Scrum Master (XR Technologies). The Scrum Master will facilitate daily stand-up meetings, sprint planning, and retrospectives, ensuring the team adheres to Scrum principles. Responsibilities also include collaborating with developers to create and refine user stories, monitoring project progress, and removing impediments to ensure timely delivery. The Scrum Master will communicate effectively with all stakeholders to ensure alignment and transparency. Your major roles & responsibilities will include: Facilitating Agile Processes Sprint Planning: Assist the team in breaking down complex AR/VR features into actionable tasks that can be completed within a sprint. Daily Stand-ups: Ensure that the team communicates effectively about blockers, progress, and next steps. This is particularly crucial when handling unique challenges with AR/VR technologies, like hardware integration or simulation fidelity. Sprint Reviews and Retrospectives: Help the team gather feedback from stakeholders, including UX/UI designers, engineers, and clients. Facilitate discussions on what worked well and where improvements can be made, especially for new tech like AR/VR. Removing Impediments. Facilitating Cross-Disciplinary Communication. Ensuring Effective Sprint Execution Continuous Improvement of processes Promoting a Culture of Innovation. Stakeholder Management and Communication. Ensuring Quality and Compliance Support. Ensure Agile Compliance within a Formal Process Framework. Tailor Scrum ceremonies to include formal documentation checkpoints where needed. Documentation and Traceability Ensure all sprint artifacts are documented, version-controlled, and easily auditable Facilitate the creation and maintenance of formal deliverables such as- Requirements traceability matrices, Change logs, Test reports & Simulation validation records etc. Work with the Product Owner and QA to ensure stories are linked to formal requirements and that acceptance criteria map to validation procedures. Risk Management Integration Ensure risks are actively tracked in a risk register (formalized or embedded within the backlog). Integrate risk mitigation actions into sprint planning. Ensure compliance with risk management protocols where required. Managing Technical Debt: AR/VR projects tend to evolve quickly, so there can be a lot of technical debt if features are implemented too hastily. The Scrum Master can guide the team to balance innovation with maintaining clean, maintainable code. Anticipating Technical Challenges: Given that AR/VR is relatively new and hardware-specific, the Scrum Master needs to proactively identify potential risks such as device compatibility, hardware shortages, or unforeseen simulation glitches. Change Control Facilitate structured change management processes. Work with the Product Owner and stakeholders to assess the impact of scope changes on cost, schedule, and compliance. Maintain a formalized change request and approval log in addition to Agile backlog adjustments. Configuration and Version Management Coordinate with DevOps or Configuration Managers to ensure formal versioning practices for: Simulation builds 3D models and assets Device firmware/software Ensure all assets used in the AR/VR simulation are version-controlled and documented, particularly for regulatory or audit purposes. Facilitating Formal Reviews and Demo Meetings Organize and support formal review events such as: Design Reviews (PDR, CDR) Test Readiness Reviews (TRR) Final Acceptance Reviews (FAR) Prepare formal documentation and metrics like velocity, defect rates, test coverage, etc. required for executive or compliance reviews. Audit Readiness and Compliance Support Support internal and external audits by maintaining clean, accessible records of team activities and decisions. Train the team on compliance-related aspects of Agile delivery. Ensure teams understand formal escalation paths and exception handling procedures. Stakeholder Reporting and Metrics Provide formal performance reporting to stakeholders: Sprint progress summaries Release burn-up charts Quality metrics (defects, test coverage, etc.) Use dashboards or reports ( Confluence & JIRA) that comply with PMO or regulatory oversight standards. Collaborate with PMOs to ensure Agile practices align with the organization’s delivery and compliance frameworks. Help balance agility with formal milestone tracking and gated project funding models. Serve as a liaison between technical teams and formal project governance. Support Quality Assurance and Test Governance Ensure QA activities are integrated into the Agile process: Test case development aligned with acceptance criteria Usability testing for immersive AR/VR experiences Facilitate integration of QA processes such as peer reviews, audit trails, and test result documentation.

Operations Deal Manager Bangalore, Karnataka, India Date posted Aug 13, 2025 Job number 1857156 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Business Operations Discipline Business Program Management Employment type Full-Time Overview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work. Our team focuses on order to cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field. About the Role: Operations Deal Managers are trusted advisors to the Sales team, focusing on pipeline management and the de-risking of deals. The team’s goal is to enable world class operational deal management throughout the deal lifecycle to give selling time back to the field, increase deal velocity and quality, offer a best in class customer experience and ensure accurate revenue recognition and compliance. The ideal candidate will have a proven track record in supporting operational/licensing based contracting scenarios. Alongside the required credibility and competencies, the candidate should be a perfect fit for, and understand and embrace, Microsoft’s values and culture. Qualifications Basic Qualifications Bachelor's Degree in Business, Operations, Finance or related field and 4+ years work experience in program management, process management, process improvement Must have verbal & written business proficiency in English. Preferred Qualifications Good understanding of licensing models Good understanding of sales excellence process Ability to understand data models, trend analysis Strong focus on tactical action and strategic thinking with commitment to identifying opportunities for improvement, working with little supervision, and driving consensus Strong prioritization skills and proven problem-solving abilities to manage uncertainties while handling multiple priorities, particularly when confronted with time-sensitive issues that require collaborative evaluation and resolution across team boundaries Excellent presentation skills and ability to engage senior leaders Strong work ethic with the ability to multi-task and prioritize Passion for technology, innovation, and leading change – a growth mindset is essential Process and project management skills and experience Responsibilities Serve as a trusted advisor for deal management in assigned markets Stakeholder management: Develop impactful relationships with Sales, Operations & other business stakeholders to deliver a best in class deal management experience to maximize revenue booked Collaborate with field/ subsidiary sales & licensing stakeholders on pipeline management, which includes creating and managing workback plans, track deal statuses and arrivals Communicate skillfully to align expectations with field/ subsidiary sales & licensing stakeholders when it comes to critical deals (especially at month/quarter end) Provide accurate deal and order volume forecasts Partner with relevant teams to ensure adequate credit capacity to support the deal pipeline Maintain deep understanding of current business processes, policies and tools that impact deal velocity and leverage internal relationships to de-risk complex and transformational deals Understanding and applying policies and program knowledge to deal consultancy, as well as act as the escalation point for order processing and policy/program related issues Systematically identify and analyze causal links in complex patterns or ambiguous data to understand implications of customer/partner issues and required solutions Anticipate and action on changing conditions, identify new risks and issues and report on key issues/trends to drive process and productivity initiatives Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description: Assistant Editor (Food Science) Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: Work Model: Hybrid (On-site presence required 8 days per month) Preferred Subjects: Food Science Assistant Editors are research subject matter experts – individuals with research experience in a particular field of study - who are responsible for managing tasks associated with services provided by the Wiley Peer Review Desk where subject expertise is required or highly advantageous (including but not limited to manuscript triage, reviewer selection, evaluation of reviewer reports, integrity screening, scope assessment, referral and transfer handling etc.) ahead of export to production. Assistant Editors are entry-level with experience as an Editorial Associate or limited prior experience as a handling editor; they almost certainly have experience as an author, reviewer, and potential as a guest editor or junior member of an editorial board, but are unlikely to have experience handling manuscripts through peer review. How will you make an impact? Undertake screening and peer review activities for manuscripts in their relevant/broad subject area: Undertake subject-matter-expert (SME)- driven screening for manuscripts at the appropriate point in the workflow, either during holistic manuscript handling or as a point of escalation for a peer review service. Raise integrity concerns because of the SME screen/check via appropriate channels. Evaluate new submissions for their suitability for the journal, taking an immediate decision with the appropriate decision rationale, in line with the journal’s policy/scope. For suitable manuscripts, select and invite reviewers. Assess reviewer report(s) and decide to Accept/Reject/Revise/Refer manuscript (new/transferred/revised submission); Assess revised manuscripts for the extent and quality of the changes made, and determine whether a final decision can be taken or whether further external review is needed; In the course of manuscript assessment (before or after external review), when a rejection is being rendered, identify appropriate journal(s) from within the portfolio as target titles for transfer. When a rebuttal is submitted, review the arguments and take appropriate action promptly: Pilot Projects/Special Projects Participate in proof-of-concept projects Report findings promptly within the stipulated timelines and framework Performance Improvement Review performance reporting to identify trends or opportunities for improvement of the peer review services offered. Engage with senior colleagues and line managers to understand areas of personal performance improvement opportunities. Participate in subject area clusters comprised of handling editors in the field from both Publishing Development, The Wiley Peer Review Desk, and the Comprehensive Editorial Evaluation Team. Training & Development Stay abreast of the subject area and maintain community connections through attendance at both virtual and local seminars/webinars/conferences. Provide peer-to-peer training and assist in the preparation of vendor accreditation programs and training documents Act as an escalation point for vendors performing tasks associated with services provided by the PRD What we are looking for: PhD or equivalent advanced degree in relevant research field (note, highly preferred candidate must have exceptional research experience if no PhD) We are seeking candidates with expertise in one of the following subject areas: Food Science Candidate 3-5 years’ experience as a primary researcher in the relevant field (note, time spent doing a PhD counts as research experience) Candidate 1-2 years’ experience in scholarly publishing, with at least 1 of those years as a professional editor/Editorial Associate handling peer review, etc. Basic knowledge of the publishing process High-level knowledge of the peer review process Attention to detail Good communication skills and the ability to collaborate “Head down – plough on” approach to workload / Ability to stay focused Fluent in English (though not necessarily a native speaker), with excellent writing and oral skills Desirable Proven interest in scholarly publishing Experience as a reviewer/editor, Knowledge of common editorial policies and practices, at least specific to their field of expertise Experience using a supported EEO (e.g., Editorial Manager, ScholarOne, Phenom) Broad understanding of the scholarly publishing business, including the transition to Open Access For colleagues working on non-English-language journals, proficiency in that language is desirable but not essential About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-AH1

Job Description: Assistant Editor (Nursing/Health Science) Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: Work Model: Hybrid (On-site presence required 8 days per month) Subject Expertise: Nursing/Health Science/Life Science Assistant Editors are research subject matter experts – individuals with research experience in a particular field of study - who are responsible for managing tasks associated with services provided by the Wiley Peer Review Desk where subject expertise is required or highly advantageous (including but not limited to manuscript triage, reviewer selection, evaluation of reviewer reports, integrity screening, scope assessment, referral and transfer handling etc.) ahead of export to production. Assistant Editors are entry-level with experience as an Editorial Associate or limited prior experience as a handling editor; they almost certainly have experience as an author, reviewer, and potential as a guest editor or junior member of an editorial board, but are unlikely to have experience handling manuscripts through peer review. How will you make an impact? Undertake screening and peer review activities for manuscripts in their relevant/broad subject area: Undertake subject-matter-expert (SME)- driven screening for manuscripts at the appropriate point in the workflow, either during holistic manuscript handling or as a point of escalation for a peer review service. Raise integrity concerns because of the SME screen/check via appropriate channels. Evaluate new submissions for their suitability for the journal, taking an immediate decision with the appropriate decision rationale, in line with the journal’s policy/scope. For suitable manuscripts, select and invite reviewers. Assess reviewer report(s) and decide to Accept/Reject/Revise/Refer manuscript (new/transferred/revised submission); Assess revised manuscripts for the extent and quality of the changes made, and determine whether a final decision can be taken or whether further external review is needed; In the course of manuscript assessment (before or after external review), when a rejection is being rendered, identify appropriate journal(s) from within the portfolio as target titles for transfer. When a rebuttal is submitted, review the arguments and take appropriate action promptly: Pilot Projects/Special Projects Participate in proof-of-concept projects Report findings promptly within the stipulated timelines and framework Performance Improvement Review performance reporting to identify trends or opportunities for improvement of the peer review services offered. Engage with senior colleagues and line managers to understand areas of personal performance improvement opportunities. Participate in subject area clusters comprised of handling editors in the field from both Publishing Development, The Wiley Peer Review Desk, and the Comprehensive Editorial Evaluation Team. Training & Development Stay abreast of the subject area and maintain community connections through attendance at both virtual and local seminars/webinars/conferences. Provide peer-to-peer training and assist in the preparation of vendor accreditation programs and training documents Act as an escalation point for vendors performing tasks associated with services provided by the PRD What we are looking for: PhD or equivalent advanced degree in relevant research field (note, highly preferred candidate must have exceptional research experience if no PhD) We are seeking candidates with expertise in one of the following subject areas: Nursing/Health Science/Life Science Candidate 3-5 years’ experience as a primary researcher in the relevant field (note, time spent doing a PhD counts as research experience) Candidate 1-2 years’ experience in scholarly publishing, with at least 1 of those years as a professional editor/Editorial Associate handling peer review, etc. Basic knowledge of the publishing process High-level knowledge of the peer review process Attention to detail Good communication skills and the ability to collaborate “Head down – plough on” approach to workload / Ability to stay focused Fluent in English (though not necessarily a native speaker), with excellent writing and oral skills Desirable Proven interest in scholarly publishing Experience as a reviewer/editor, Knowledge of common editorial policies and practices, at least specific to their field of expertise Experience using a supported EEO (e.g., Editorial Manager, ScholarOne, Phenom) Broad understanding of the scholarly publishing business, including the transition to Open Access For colleagues working on non-English-language journals, proficiency in that language is desirable but not essential About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-AH1

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Delivery Regular Gurgaon, Haryana, India Posted on:08/13/2025 Job ID:R-35394 Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. About the role Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team. High-Level Responsibility Areas The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions. Relationship management with onshore TM’s Client CS SLA management Facilitating new domain/client transition Ensuring service accuracy through compliance Create goals and performance plans for teams. Champions operational improvements Ongoing Status updates with team Identify cross training strategy for his/ her team members. Effectively partner with the support functions such as Quality, H.R, T&A, RM, TD Manage Span ranging from (12 - 15) Performance Management People Management (Team management, Coaching & Development, resource management etc.) Business Management Routines & Client calls Escalation Management Coaching/Performance mgmt./Training Info shares/Roundtables Analytics / Consulting Stakeholder Management Formal Education - Graduate with relevant experience post graduation (aggregate marks of >=45% ( No Gaps / Failure throughout Graduation) Knowledge & Experience - Minimum 8 years of overall work experience (full time). 7-10 years of experience range is preferred. Should have managed an international customer service team (preferrable Voice) as a manager People management experience of more than 3 years is preferred Proven ability to prioritize, develop and manage resource needs across clients Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position. Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position. Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act In an effort to avoid job scams, please keep in mind the items below in regards to opportunities at Alight Solutions. We do not make offers without interviewing We do not ask for security deposits on equipment We do not send checks through the mail or request payments through Western Union We do not ask for bank account numbers Our Story Alight is a leading cloud-based human capital technology and services provider for many of the world’s largest organizations and over 35 million people and dependents. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more about the Alight Benefits Advantage™ at alight.com.

Technology Regular Chennai, Tamil Nadu, India Posted on:08/13/2025 Job ID:R-34214 Alight is hiring a Business Technical Analyst / Scrum Master to join our Retiree Health Solutions business unit. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. The Business Technical Analyst / Scrum Master is responsible for working with a team and stakeholders to gather, capture, and groom requirements, develop acceptance criteria, and assist user testing to ensure a quality product is delivered for one or more product teams. Key Responsibilities Facilitate Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives. Guide and coach the Scrum team on Agile principles and best practices. Remove impediments and blockers to ensure smooth project delivery. Collaborate with the Product Owner(s) to manage and prioritize the product backlog. Liaisons between Business Product Owner(s) and Technology Development team(s). Leads business requirement discussions based on priority set by the Product Owner; manage capture of materials and documentation as needed by the team to support successful delivery. Supports and coordinates User Acceptance testing. Foster a culture of continuous improvement by encouraging feedback and process refinement. Promote team accountability and ownership of deliverables. Ensure alignment with organizational goals and Agile standards. Documents requirements (user stories), functional and nonfunctional, for existing and new products, to pass on knowledge to the technology delivery team. Answers questions and works closely with the project team and business team throughout development. Applies and adapts agile values and principles with the team to improve workflow, identify lessons learned, evaluate completed tasks, and make process improvements based upon successful and unsuccessful project elements. Develops best practices to share. Serves as an escalation point for issues requiring functional engagement. Required Skills and Qualifications Bachelor’s degree in computer science, Information Technology, Business or related field. Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or SAFe Scrum Master certification (preferred) Proficiency in Agile tools such as Jira, Azure DevOps Understanding of software development lifecycle (SDLC) and DevOps Practices Strong understanding of Business Systems and Customer Relationship Management software, particularly Microsoft Dynamics CRM, preferred. Strong facilitation, conflict resolution and problem-solving skills Excellent communication and stakeholder management abilities. Ability to drive team collaboration and foster a high-performing Agile culture. Excellent analytical and critical thinking skills. Strong facilitation skills in leading planning meetings, reviews, and retrospectives. Good interpersonal skills and ability to work with diverse and remote teams. Ability to structure and communicate needs, requirements, and solutions in a business context for business stakeholders. Experience: 5+ years of experience as a Scrum Master in Agile environments for a product focused delivery team Proven track record of successfully delivering projects using Scrum methodologies. Experience working with cross-functional and distributed teams. Experience in Health Insurance Technology Solutions. Domain expertise in IT, software development, or relevant industry sectors. Experience in coordinating and managing teams to develop functional designs that satisfy the user requirements. Successful track record of delivering technology projects of very high complexity. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position. Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position. Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act In an effort to avoid job scams, please keep in mind the items below in regards to opportunities at Alight Solutions. We do not make offers without interviewing We do not ask for security deposits on equipment We do not send checks through the mail or request payments through Western Union We do not ask for bank account numbers Our Story Alight is a leading cloud-based human capital technology and services provider for many of the world’s largest organizations and over 35 million people and dependents. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more about the Alight Benefits Advantage™ at alight.com.