35637 Escalation Jobs - Page 26

Job Description: About US At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of...

Location: Noida Berger Tower, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational o...

We are currently looking for Competitiveness Delivery Lead based at Pune and details mentioned: Let Me Tell You About The Role In this role, you will support the Castrol GSC competitiveness agenda by leading and delivering specific projects in the area of manufacturing and logistics improvements, product portfolio transformation that will enable a leaner and more cost efficient supply chain in Europe, Middle East , Turkye and Africa. What you will deliver ! The role requires working collaboratively with various cross functional teams, to execute and lead multiple projects from the strategic projects portfolio. You Accountabilities Are To lead the process implementation to meet timeline, cost...

KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Job Title - Executive / Senior Executive - Maintenance What will you be doing ? Customer Relationship Management Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. Accountable for maintaining ...

Job Description Collateral Servicing Specialist – Team Member, a pivotal role within our Collateral group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Collateral Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Collateral Servicing Specialist – Team Member within the Collateral group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level...

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enqui...

Analyst, Credit Control and Premium Accounting Bengalulru, Karnataka, India This is an analyst role which requires extensive experience of Premium Collection processes and in-depth understanding of the Global Insurance practices and London market slip presentations. What You’ll Be DOING What will your essential responsibilities include? Assume responsibility for day-to-day operations between AXA XL and a designated broker including monthly reconciliations, query management and escalation of material, overdue premiums. Account reconciliations and resolution of issues in coordination with internal parties. Internal accounts analysis & reconciliations with maintenance of their records. Daily em...

Job Description Credit Support Specialist – Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role wi...

Position Overview Job title: TAS - Loan Agency Administrator Corporate title: Associate Location: Mumbai, India Role Description This role is exciting and broad ranging: the successful candidate will be a part of the EMEA Syndicated Loan Agency team, providing services as facility agent and security agent on a wide portfolio of deals, originated both by Deutsche Bank AG and third-party originating banks. The DIPL Mumbai middle-office team will have extensive interaction across the transaction value chain supporting the end-to-end service delivery to the client and ensuring that the business fulfills all regulatory obligations. The successful candidate will be required to cover European worki...

Job Description Credit Support Specialist – Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role wi...

Job Description Credit Support Specialist – Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role wi...

Embark on a transformative journey as Analyst - Know Your Customer at Barclays, where you'll play a pivotal role in shaping the future. In this role, you will be responsible for supporting wholesale onboarding with day-to-day processing, reviewing, reporting, and issue resolution. Key Critical Skills Required For This Role Include Conceptual understanding of risk management and the controls needed to mitigate them. Expertise in financial crime, KYC, or risk and control role. Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings. Strong analytical skills to interpret complex data quickly and make informed decis...

Job Description Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Position Purpose The Head of P&O Service Delivery for Large Markets in Sandoz International Region is accountable for overseeing efficient, compliant, and customer-centric P&O service operations across 27 countries with a combined headcount of up to > 7, 500 employees. This role ensures delivery excellence in core P&O services while adapting global fra...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About The Customer Services & Delivery Academy SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that o...

Hi folks, We are currently hiring for the role of a GRC Consultant and GRC Manager Role with a Leading firm based in Navi Mumbai. Designation: GRC Consultant & GRC Manager Loc: Navi Mumbai Experience for GRC Consultant : 1-2yrs GRC Manager : 7yrs plus Salary (1-2 yrs) - 9 LPA-10 LPA Salary (7 yrs -10yrs) - 17 LPA (based on current CTC and interview performance) (Mandatory: Comfortable with travelling to multiple client locations across the city) Qualification: Graduate Notice period: Immediate Joiners only Day shift: 9 am to 6 pm/ Sat & Sun Offs Responsibilities for GRC Consultant: Lead the enhancement of GRC frameworks and policies. Implement standards like ISO 27001, ISO 22301, and support...

Job Requirements Role/ Job Title: Customer Experience Manager-Debt Management Business: Retail Assets Function/ Department: Debt Management Place of Work: Mumbai Job Purpose This role entails managing customer experience / customer excellence for the Debt Management team. Highlighting daily SRs and customer escalation to FPRs/ SPRs, coordinate with them for closure of escalation and provide appropriate resolution to customer to enhance his/her experience with Bank. Key / Primary Responsibilities: Escalations & SR Management 2 Coordinating within the department with relevant stakeholder from customer experience standpoint (Escalation & SR Management). Reviewing existing process and policies t...

Position Title Specialist, HR - Workday Data Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 1.30 pm to 10.30 pm Role Reports to Leader- HR Workday Data Management Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force f...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Name And Description Microsoft Teams Team room Meeting specialist The opportunity We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment. Your Key Responsibi...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your...

The Senior Manager, Cloud Services plays a pivotal role in advancing Morningstar’s cloud-first, platform-driven, and modernization strategy. By leading multiple engineering disciplines and platform services, ensuring strong governance, and maintaining operational excellence—including tested DR readiness—this leader enables faster, more reliable product delivery, improved observability, and cost efficiency, while aligning technology outcomes with strategic business goals and global operational priorities. The Team Fueling the technologies that drive our products and support our company’s infrastructure, the Cloud Services team enables public cloud at scale for our application teams to deploy ...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...