19802 Escalation Jobs - Page 26

Location Name: Lucknow Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Ensure to meet/exceed planned top line numbers as per business operating plan and deliver on acquisition, loss & profitability metrics in tier 3 & 4 markets. Responsible for the quality of business acquired & maintain the clean portfolio. Cross-sell various insurance & other products to generate additional revenues by increasing penetration during fulfillment process for the location. Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development. Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee productivity Compliance, policies, guidelines & processes Requires to extensively travel to various small markets to build business volume grounds up & strengthen the process. Measure productivity and implement training measures to bridge the gap to achieve required productivity. Responsible for the performance and development of sales team and retention of high performers in the team. Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Resolve all customer escalation and queries related to both the channels Effectively work with various cross-functional teams like Risk, Credit, operations & IT to ensure smooth functioning Systems Understanding & Data Analysis Understanding of CRM & lending system - Salesforce.com & Finnone is a must Data extraction from various sources and analysis in line with the business requirements Tracking all important matrix of business on regular basis Need to have excellent excel and PowerPoint skills Required Qualifications And Experience "Should have 8-10 year of experience in lending Prior experience in a Sales/callcentre/Product role in retail lending would be added advantage. Should have a MBA / Post Graduate Degree Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Excellent Team Management & Interpersonal Skills. Exceptionally high motivational levels and need to be a self-starter."

Location Name: Kolhapur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Location Name: Kolhapur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Location Name: Bareilly Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview APSE provides Application production support for all the applications in Bank. Data Transaction Services is part of Banking Application production support provides file transmission support for enterprise. Banking Production Support - Data Transaction Services (DTS) is providing secure information movement and transformation within and outside of the enterprise, facilitates data growth, improves business capabilities and provides oversight to reduce security risks and strengthen data leakage protection. DTS provides the enterprise data transaction solutions and continues to consolidate the custom business aligned implementations. In addition to every internal line of business, DTS serves over 35,000 worldwide, distinct institutional clients, private and public entities Job Description Need to provide end to end production support for Critical application. Need to troubleshoot system issues and provide solution. Need to work with Infrastructure and Development teams to keep the system stable. He/She should perform Incident, Change and Problem manager role. As a senior team member need to do manager role in his/her absence Responsibilities Production support for Critical Data Transaction platforms Incident, Problem and Change Management are the primary responsibilities The application is running on Sterling Integrator platform. Need to provide production support for this application. Understand JAVA, Middleware and Database errors Need to integrate with various applications inside and outside bank, resolve client issues and triage whenever there are issues due to application stability Strong working knowledge in communication protocols End to End to SME support for the application Work with Network team for internal and external connection issues Production Support tasks related to Monitor Production Application, Incident and Problem Management, Change Management, Patching and Maintenance, ARC exercises, Isolation Exercises, Triage Support, Rise Deliverables, Disaster Recovery, Rehost support, onboarding escalations and onboarding setup escalations. Associate needs to co-ordinate with external client or Business related to connectivity or transmission related issues . Open early triages for all the issues before it impacts and address the escalation on time. Possesses extensive technical or functional knowledge that enables resolution of complex on-boarding technical issues Ensure Availability whenever team needed support. Requirements * Education* University Degree Certifications If Any Not mandate Experience* 6 to 12 Years Foundational Skills Strong knowledge in Linux Strong in SQL and Networking concepts (communication protocols) Knowledge in Monitoring tools Splunk, Dynatrace Worked in Production Support; Strong working knowledge in Incident, change and Problem Management Desired Skills Strong in Networking Concepts Knowledge in web services based transmissions (REST) Working knowledge in Java based application Working knowledge in any one of the middleware applications Good Idea in next gen technologies Work Timings* 12:30 PM to 9:30 PM |6:30 AM to 3:30 PM (Rotational) Job Location* Hyderabad/ Chennai/Mumbai/Gift/Gurugram

Job Title: Client Servicing Manager Location : Saket, Lado Sarai Experience : 2+ years in client servicing/account management, preferably in a digital/creative agency Type : Full-Time Department : Client Servicing / Account Management About Us – Mad Men Marketing At Mad Men Marketing , we’re not just about ads—we’re about impact. As a new-age creative and digital agency, we work at the intersection of ideas, technology, and culture. We collaborate with some of the most exciting brands in India, crafting stories that spark conversations and drive measurable results. If you're passionate about building brands and managing relationships that matter, you might be the perfect fit. Role Overview We are seeking a seasoned Client Servicing Manager/Account Manager who will be responsible for managing top-tier client relationships and leading the execution of strategic digital campaigns. You’ll serve as the go-to person for both clients and internal teams, ensuring seamless delivery and client satisfaction. This is a senior-level role that demands commercial acumen, creative thinking, and a deep understanding of digital marketing trends. Key Responsibilities 🔹 Client Relationship Management Act as the primary liaison for key clients, nurturing strong and lasting partnerships. Gain a thorough understanding of each client’s business goals, target audience, and market positioning. Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery. 🔹 Campaign Planning & Execution Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting. Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution. Ensure project timelines, budgets, and quality standards are met without compromise. 🔹 Strategic Consulting & Brand Stewardship Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives. Ensure all campaigns are on-brand and aligned with the client’s voice, positioning, and market narrative. Recommend new formats, channels, or content opportunities based on platform innovation and market shifts. 🔹 Performance Monitoring & Reporting Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards. Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes. Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies. 🔹 Revenue Growth & Account Expansion Identify upsell and cross-sell opportunities within existing accounts—introducing new services or retainer scopes. Collaborate with the new business team to pitch ideas and renew or expand contracts. Play a key role in driving account revenue and contributing to overall agency growth. 🔹 Team Collaboration & Leadership Be the internal voice of the client—aligning teams and managing expectations across departments. Mentor junior account executives or interns, sharing best practices and leadership guidance. Drive internal brainstorming sessions to enhance campaign quality and originality. 🔹 Crisis Management & Problem Solving Tackle challenges head-on—whether it’s a tight deadline, a shifting brief, or a difficult client conversation. Maintain professionalism under pressure, offering quick solutions and managing escalation efficiently. Stay adaptable and proactive in a dynamic, fast-paced environment. Key Requirements Bachelor’s degree in Marketing, Communications, Business, or a related field. Minimum 2+ years of account management experience in a digital/creative agency. Proven ability to manage high-stakes clients and complex campaigns. Solid understanding of digital marketing, content creation, performance media, and influencer strategy. Strong verbal and written communication skills with client-facing polish. Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers. Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. About The Role The Hub Operations Manager plays an active role in leading and running the Hub operations to support their team in the execution of world-class marketing communications. As the central point-of-contact for all Geo’s utilizing the Hub, the Hub Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform. This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role. Job Responsibilities: Stakeholder Management Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders. Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders. Build strong, trusting relationships with stakeholders, manage perceptions and expectations Ensure India GAD (based in Mumbai) and Leadership team (eg. Head of Delivery, SMEs) are informed on all matters relating to Operations. Effectively and impartially navigate teams with conflicting priorities. Operational planning and reviews Process and Operations Ensure operational frameworks and best practices are embedded across the account. Work closely with leadership team to flawlessly deliver work that meets the client’s business needs. Lead year round planning of projects including: Office and systems setup Resource mapping Talent team relationship Onboarding of resource for large scale programmes Collaboration with IT Lead on tech and infrastructure requirements Work with wider team on training plan and development Oversee security and compliance Champion the operational Hub playbook Act as primary point of contact regarding all Hub operations. Involve and collaborate other stakeholders as and when needed. Work with all support teams to ensure every reources is setup, onboarded and trained. Manage resourcing across teams by monitoring utilization and productivity. Ensure full compliance with all financial procedures and policies. Manage resourcing across teams by monitoring utilization and productivity. Demonstrate solid commercial knowledge and financial acumen. Resource Management Collaborate closely with Geo Teams to identify the resource needs. Play an actively role supporting the Talent team in recruiting and staffing Plan and coordinate training/onboarding for incoming and existing teams Ensure resources are utilized and available to support multiple Geo’s, negotiating availability with stakeholders and uplifting as required for busy periods. Ensure teams are engaged and motivated to perform Conduct and manage performance appraisal, in consultation with production leads Team and one-on-one management/mentoring, in consultation with production leads Ongoing engagement with key bench staff Point of escalation for Hogarth internal teams Champion Hogarth culture; a guardian of our values. Requirements Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency Highly organized, meticulous, client-focused and proactive A collaborative and empathetic leader Strong commercial acumen and numeracy skills Demonstrable agency management and problem-solving skills An excellent networker with exceptional people management skills Resilience and ability to work under pressure Strong English speaking and writing skills are essential The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment Our Hogarth Values: Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact careers@hogarth.com if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Executive- Customer Success (SPANISH_NIGHT SHIFT) We are looking for a candidate with a minimum of 4-6 years of experience. At Mercer-Mettl, the Customer Success team is at the forefront of delivering stellar experiences to our clients. A fast-moving, high-performing team responsible for managing our marquee clients across the globe. As a Customer Success Manager (CSM), you would be responsible for managing key/large accounts as well as stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. Complex solutioning and ensure smooth delivery of the same for our clients is the key focus area while monitoring the overall growth of accounts/clients. We will count on you to: Lead and manage all projects from initiation through to delivery, ensuring that all project/client objectives are met Develop detailed project plans, including scope, timelines, budget estimates, Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivering projects Manage multiple client accounts, from smaller projects to complex endeavors, with a focus on meeting or exceeding both team and client expectations Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success Effectively communicate project details to team members to align solutions with client requirements Maintain open and transparent communication with clients, providing regular updates and progress reports Foster a culture of continuous improvement by providing/seeking feedback, conducting post-project reviews and implementing learnings. What you need to have: Self-starter, seeking a new professional challenge and a role with enormous growth potential in SaaS consulting, Online Product Company. Graduate with strong stakeholder management capabilities and executive presence. Minimum 4-5 years of experience in a similar client facing role, experience in a B2B SaaS organization is a must. Strong interpersonal and communication skills, establishing trust with clients and team members Exceptional project management abilities, including effective prioritization, multitasking, and meeting deadlines Fundamental knowledge of project/client management, with proficiency in areas such as escalation management, project planning, stakeholder management Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment Demonstrated experience in negotiation, delegation and task management Thrives in a fast-paced environment, adept at managing multiple accounts in various stages Manages project progress tracking, updates, analysis, and life cycle where applicable. What makes you stand out: Expert in SPANISH Language (read, speak & write) Excellent verbal and written communication skills, comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer , a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com , or follow on LinkedIn and X. Mercer Assessments business , one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_314353

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health, scalability, and performance of our Salesforce platform. This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex, Flows, SOQL) while collaborating with business teams to deliver high-impact solutions. Your primary focus will be on Salesforce administration and development, with secondary exposure to GTM (Go-To-Market) systems such as Marketo, Outreach, and other integrated sales/marketing tools. Key Responsibilities Core Salesforce Administration & Development Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices Monitor system performance, integrations, and error handling Business Engagement & Solution Design Partner with business users to understand requirements and translate them into technical solutions Implement automation and process improvements to streamline GTM workflows Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.) Maintain high standards for data integrity, governance, and security Continuous Improvement & Innovation Evaluate Salesforce releases and AppExchange solutions for potential adoption Identify opportunities for optimization in Apex, Flows, and integrations Provide technical guidance and mentoring to junior admins or analysts Document solutions, configurations, and custom code for maintainability Qualifications 5+ years Salesforce administration and development experience Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred Strong understanding of Salesforce security, data model, and API integrations Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory Strong analytical, problem-solving, and troubleshooting skills Bachelor’s degree in Computer Science, Information Systems, or related field Preferred Experience Building and maintaining integrations via APIs or middleware Working with large data sets and optimizing queries for performance Exposure to ERP systems or enterprise GTM processes Experience delivering medium-to-large scale Salesforce projects end-to-end Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health, scalability, and performance of our Salesforce platform. This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex, Flows, SOQL) while collaborating with business teams to deliver high-impact solutions. Your primary focus will be on Salesforce administration and development, with secondary exposure to GTM (Go-To-Market) systems such as Marketo, Outreach, and other integrated sales/marketing tools. Key Responsibilities Core Salesforce Administration & Development Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices Monitor system performance, integrations, and error handling Business Engagement & Solution Design Partner with business users to understand requirements and translate them into technical solutions Implement automation and process improvements to streamline GTM workflows Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.) Maintain high standards for data integrity, governance, and security Continuous Improvement & Innovation Evaluate Salesforce releases and AppExchange solutions for potential adoption Identify opportunities for optimization in Apex, Flows, and integrations Provide technical guidance and mentoring to junior admins or analysts Document solutions, configurations, and custom code for maintainability Qualifications 5+ years Salesforce administration and development experience Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred Strong understanding of Salesforce security, data model, and API integrations Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory Strong analytical, problem-solving, and troubleshooting skills Bachelor’s degree in Computer Science, Information Systems, or related field Preferred Experience Building and maintaining integrations via APIs or middleware Working with large data sets and optimizing queries for performance Exposure to ERP systems or enterprise GTM processes Experience delivering medium-to-large scale Salesforce projects end-to-end Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview APSE provides Application production support for all the applications in Bank. Data Transaction Services is part of Banking Application production support provides file transmission support for enterprise. Banking Production Support - Data Transaction Services (DTS) is providing secure information movement and transformation within and outside of the enterprise, facilitates data growth, improves business capabilities and provides oversight to reduce security risks and strengthen data leakage protection. DTS provides the enterprise data transaction solutions and continues to consolidate the custom business aligned implementations. In addition to every internal line of business, DTS serves over 35,000 worldwide, distinct institutional clients, private and public entities Job Description Need to provide end to end production support for Critical application. Need to troubleshoot system issues and provide solution. Need to work with Infrastructure and Development teams to keep the system stable. He/She should perform Incident, Change and Problem manager role. As a senior team member need to do manager role in his/her absence Responsibilities Production support for Critical Data Transaction platforms Incident, Problem and Change Management are the primary responsibilities The application is running on Sterling Integrator platform. Need to provide production support for this application. Understand JAVA, Middleware and Database errors Need to integrate with various applications inside and outside bank, resolve client issues and triage whenever there are issues due to application stability Strong working knowledge in communication protocols End to End to SME support for the application Work with Network team for internal and external connection issues Production Support tasks related to Monitor Production Application, Incident and Problem Management, Change Management, Patching and Maintenance, ARC exercises, Isolation Exercises, Triage Support, Rise Deliverables, Disaster Recovery, Rehost support, onboarding escalations and onboarding setup escalations. Associate needs to co-ordinate with external client or Business related to connectivity or transmission related issues . Open early triages for all the issues before it impacts and address the escalation on time. Possesses extensive technical or functional knowledge that enables resolution of complex on-boarding technical issues Ensure Availability whenever team needed support. Requirements * Education* University Degree Certifications If Any Not mandate Experience* 6 to 12 Years Foundational Skills Strong knowledge in Linux Strong in SQL and Networking concepts (communication protocols) Knowledge in Monitoring tools Splunk, Dynatrace Worked in Production Support; Strong working knowledge in Incident, change and Problem Management Desired Skills Strong in Networking Concepts Knowledge in web services based transmissions (REST) Working knowledge in Java based application Working knowledge in any one of the middleware applications Good Idea in next gen technologies Work Timings* 12:30 PM to 9:30 PM |6:30 AM to 3:30 PM (Rotational) Job Location* Hyderabad/ Chennai/Mumbai/Gift/Gurugram

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. A day in the life As a successful Data Center Operations engineer, your day-to-day work will include: Installation and configurations on Data center Servers and Network systems Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices Work within a ticket-based environment and work on systematic problem resolution Work on rotational shift-based schedule to maintain high system reliability Collaborate with internal teams and share ideas and contribute in innovative projects to improve DC work environment and overall efficiencies. This is a physically active role, we are always on the move onsite. About The Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Server Hardware and network fiber hands-on experiences required Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers Understanding of Linux/Unix Administration Comfortable acting as escalation, Strong written and verbal communication skills with the business Preferred Qualifications Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+ Networking certification - CCENT/CCNA, Network+ Scripting skills – e.g., Python, Ruby, Perl, Bash Server+, A+, CompTIA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADSIPL - Maharashtra Job ID: A3056795

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region. Key job responsibilities Responsibilities As Data Centre Operations Engineer, you will be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices on a 24/7 basis. You will maintain a high level of system reliability and availability. You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts. You will share knowledge and help train less technical staff on the best practices related to all service owner issues You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews A day in the life As a successful Data Center Operations engineer, your day-to-day work will include: Installation and configurations on Data center Servers and Network systems Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices Work within a ticket-based environment and work on systematic problem resolution Work on rotational shift-based schedule to maintain high system reliability Collaborate with internal teams and share ideas and contribute in innovative projects to improve DC work environment and overall efficiencies. This is a physically active role, we are always on the move onsite. About The Team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications BASIC QUALIFICATIONS (BQs) 4+ years of Server Hardware and network fiber hands-on experiences required Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers Comfortable acting as escalation, Strong written and verbal communication skills with the business Preferred Qualifications Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+ Networking certification - CCENT/CCNA, Network+ Scripting skills – e.g., Python, Ruby, Perl, Bash Server+, A+, CompTIA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADSIPL - Maharashtra Job ID: A3056798

PAYU PAYMENTS PRIVATE LIMITED Job Title: P1 Assistant Manager - Partnership Job Location: Mumbai, India Job Description Candidate should have 7-10 years of work experience in handling backend ops and escalations Should be able to speak with customers to handle escalations Should have good communication skills Should have managed team size of 15-20 people Should be able to find out required process corrections and reduce volumes at backend customer tickets Should be a multi tasker Should have experience of handling Escalation Desk Will be responsible for MIS / Reports Should be liaising with different stakeholders in the company for faster resolutions

Position Summary In this role as Performance Improvement Business Transformation Services (BTS) Director, you will be joining a vibrant cross-shore consulting leadership team and be responsible for building the BTS global consulting team from its start. As the leader of this new team, you will be responsible for developing and executing the growth strategy, including the requirements critical to success, while maintaining a high level of team performance quality. Paramount to this role will be building trust and relationships with global counterparts and stakeholders and creating the strategy on how to best partner on solutions. Your position, in this matrixed environment, will also be to create a ‘one-team’ culture. This is an exciting opportunity to shape and build a team within a company heavily focused on growth. Join our team as the expert you are now and create your future. Responsibilities: Lead the Healthcare Business Transformation Services Consulting team, covering supply chain, revenue cycle, pharmacy, HR, managed care, and clinical documentation improvement for US healthcare organizations. Define, grow, and execute the cross-shore consulting team model and priorities. Manage team financials, including utilization and budget oversight. Collaborate with cross-shore leadership on workforce planning, team effectiveness, and defining roles and responsibilities. Serve as the primary escalation point for project teams working with cross-shore members, driving issue resolution. Build strong relationships with global counterparts and stakeholders as a crossshore ambassador. Coordinate with corporate stakeholders (HR, Talent Acquisition, Learning & Development) for team needs and administrative functions. Drive team growth through coaching, mentoring, and career path development. Potential for client-facing interactions. Required Skills & Experience: Proven leadership experience managing teams of 20+ employees, including coaching, mentoring, and performance management. Ability to independently lead teams, set project direction, develop key deliverables, escalate risks, and influence stakeholders. Strong analytical and critical thinking skills. Experience in a matrixed environment and managing team economics (utilization, budgets). Excellent written and verbal communication skills; ability to create impactful presentations and proposals. Success in managing multiple priorities and building strong relationships across stakeholders. Completion of all assigned courses and compliance training. Qualifications: Bachelor’s degree required. 10+ years of experience in US healthcare functional consulting, with direct oversight in one or more Business Transformation Services areas. Experience in organically growing a solution or team. Familiarity with efficiency tools (e.g., Co-Pilot, automation) is a plus.

Job Title: System Administrator – L1 Support Location: S-VYASA UNIVERSITY, Satva Global city Tech Park, Kengeri Experience: Minimum 2 Years Employment Type: Full-Time Job Summary: We are seeking a skilled and dedicated L1 System Administrator with hands-on experience in managing university IT infrastructure, classroom technology, LMS platforms, and basic networking support. The ideal candidate should be proficient in both Windows and Linux environments and possess working knowledge of L1 server, desktop, and Cisco networking support. Key Responsibilities: Provide L1 support for desktops, laptops, printers, and servers across Windows & Linux platforms. Ensure seamless functioning of classroom IT systems including projectors, smartboards, audio systems, etc. Support and maintain LMS (Learning Management System) platforms; coordinate with academic departments for smooth usage. Assist in user account management, email setup, software installation, and IT troubleshooting. Perform regular system monitoring, verify integrity, and availability of hardware/software resources. Provide basic network troubleshooting; hands-on support for routers, switches, and firewalls (Cisco preferred). Coordinate with L2/L3 support teams for escalation and resolution of complex issues. Maintain inventory and documentation of assets, licenses, and configurations. Required Skills & Qualifications: Bachelor’s degree/Diploma in Computer Science, IT, or related field. Minimum 2 years of experience as System Admin or IT Support Engineer (preferably in an educational institution). Proficient in Windows and Linux OS environments. Basic knowledge of LMS platforms such as Moodle, Blackboard, or Google Classroom. Hands-on experience with Cisco networking devices at L1 level. Strong troubleshooting and communication skills. Ability to work independently and in coordination with academic and administrative staff. Preferred Certifications: Microsoft Certified: Windows Server Fundamentals or equivalent Cisco Certified Technician (CCT) or CCNA (Basic knowledge) CompTIA A+ / Linux+ To Apply: Email your updated resume to archana@activeedu.com with the subject line “System Admin – University Support” or contact at 8431911131. Job Type: Full-time Pay: ₹420,000.00 - ₹660,000.00 per year Benefits: Health insurance Paid sick time Paid time off Ability to commute/relocate: Kengeri Satellite Town, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: three: 2 years (Required) Language: English (Required) License/Certification: Cisco (Required) Location: Kengeri Satellite Town, Karnataka (Required) Work Location: In person

About Qode We revolutionize talent acquisition by leveraging data and automation. Our platform uses LLMs to transform unstructured data into actionable insights, creating "Private Talent Pools" for recruiters. By automating recruiting workflows, we reduce costs to zero and significantly decrease time to hire. Our agents match profiles, find contacts, send messages, schedule interviews, and transcribe them for searchable data. We ensure high-quality hiring by automating technical assessments and providing recruiters with detailed feedback. You will be part of a growing team and you will bring a strong delivery mindset and extensive stakeholder management experience. So if you are a self-motivated individual with a passion for HR/HR Tech/recruitment and growth, we would love to hear from you. Job Overview We are seeking an experienced and highly motivated 360 Talent Partner (TA and BD) to join our team. You will be responsible for being our key strategic Talent Partner to acquire new clients accounts and close their jobs in your local country. And most importantly, you will contribute to the growth of the business through effective delivery. You will be part of a growing team and you will bring a strong delivery mindset and extensive stakeholder management experience. So if you are a self-motivated individual with a passion for HR/HR Tech/recruitment and growth, we would love to hear from you. Responsibilities Responsible for client's full-life cycle partnered in our Recruitment/Headhunting Services Prospect new B2B leads from various online channels and existing databases using various media materials and communication methods Connect with both domestic and global companies to introduce Qode's Recruitment Services and establish long-term partnerships Be responsible for all direct sales efforts from lead generation to close and aftersales with successful job placements- Achieve quota targets in the form of contract numbers and job placements revenue by onboarding new clients, closing clients' jobs, supporting existing clients, reactivating churned clients, etc Drive the Recruitment services adoption to help clients find suitable services for their hiring needs and through that achieve their hiring targets Develop an intimate understanding of clients' hiring needs and work directly to manage hiring pipeline Develop champions network from existing clients by acting as a liaison, handling customer concerns/issues with confidence and putting them at ease Ensure Customer Retention by managing hiring pipeline and placing successful candidates effectively Initiate plans for soft-selling, upselling, cross-selling activities for both prospects and existing clients Focus on operational excellence by working on the jobs to ensure the delivery of sufficient applications on timely SLA Communicate effectively with internal stakeholders and ensure the seamless information on client's hiring successes, risks and issues Manage and maintain up-to-date Customer Relationship Management (CRM) database Produce precise reports when requested Requirements A bachelor's degree in Human Resources/Marketing/Digital Communications/Business/IT or any relevant field Experienced at least 2 year as Recruitment Consultant/Account Management/Business Development for HR Tech company or Recruitment Services/Headhunting Agency company Excellent verbal and written communication skills in English (must have) Great presentation skills, exception handling and escalation management Experience in prospecting and outreach on LinkedIn and any other social media Experience in cold calls, cold emails, CRM tools Experience in hiring, recruitment, talent acquisition is a plus Strong interpersonal skills and can-do attitude Data-driven in decision making and self-motivation Ability to work efficiently under pressure and commit to targets

Job Title: Team Lead / Assistant Manager – Accounts Receivable Reporting Manager: Manager / Senior Manager Location: Gurgaon (Sector 68 Office) Experience Required: 5 to 7 years Job Summary: We are looking for a skilled and detail-oriented professional to join our Finance team as a Team Lead / Assistant Manager – Accounts Receivable . The ideal candidate will be responsible for managing the full spectrum of AR operations including SLA adherence, MIS reporting, month-end closing, and team supervision. The candidate should also have hands-on experience in managing process transitions and migrations , ensuring smooth knowledge transfer and stabilization. Proficiency in SAP and a strong understanding of AR functions are mandatory. Key Responsibilities: 1. Process Management & SLA Delivery · Oversee end-to-end Accounts Receivable (AR) processes including billing, collections, credit control, cash applications, and dispute resolution. · Ensure accuracy, timeliness, and compliance with internal policies and service level agreements (SLAs). · Monitor and manage key metrics such as AR aging, DSO, and collection effectiveness. · Implement process improvements and standardization initiatives across AR functions. 2. MIS, Reporting & Month-End Closing · Generate and distribute accurate MIS reports on AR performance, aging analysis, collection trends, and customer disputes. · Support timely and accurate month-end closing activities including revenue accounting, accruals, and reconciliations. · Coordinate with internal stakeholders for audit support, data accuracy, and financial compliance. · Ensure adherence to internal controls and statutory reporting standards. 3. Team Management · Lead and mentor a team of AR executives/associates. · Manage task allocation, productivity tracking, and performance evaluations. · Conduct training and development programs to enhance team capability. · Act as a point of escalation for operational and customer issues. 4. Transition & Migration · Lead and support AR process transitions from different geographies or business units. · Facilitate knowledge transfer, SOP documentation, and process mapping during migrations. · Collaborate with transition teams and stakeholders to ensure a seamless go-live and stabilization. · Identify migration risks and implement mitigation plans to maintain service continuity. Required Skills & Qualifications: · Minimum 5 years of relevant experience in Accounts Receivable, including at least 1–2 years in a team lead or supervisory role. · Strong working knowledge of SAP – mandatory . · Proven experience in transitioning or migrating finance processes . · In-depth understanding of AR operations including credit control, billing, collections, and reconciliations. · Excellent analytical, problem-solving, and stakeholder management skills.

We are looking for a dynamic and proactive professional to manage and strengthen relationships with our community of 150+ skilled teachers at Artium Academy . This role will focus on aligning teachers with organizational goals, managing escalations, ensuring seamless operations, and delivering an exceptional experience for both teachers and customers. Key Responsibilities Build and nurture long-term, sustainable relationships with teachers. Manage and align a group of 150+ skilled teachers to meet ecosystem expectations. Identify, analyze, and initiate escalation processes in line with defined criteria. Resolve teacher escalations by coordinating with internal and external stakeholders, ensuring timely ownership, action, and communication. Ensure all escalations are addressed within agreed timelines and initiate process changes when needed. Address operational issues promptly to maintain service quality. Effectively manage teacher calendars and slots to safeguard customer experience. Evaluate and prioritize feature enhancements, balancing the needs of teachers, internal stakeholders, and partners. Foster collaborative and constructive relationships with all stakeholders. Assess current operational strategies and recommend improvements. Prepare and present operational reports for management as required. What We’re Looking For A strong team player with a natural curiosity for navigating startup environments. Flexible, adaptable, and comfortable with ambiguity. A problem solver with the drive to go beyond the obvious and deliver impactful solutions. Resilient and tenacious in the face of challenges. Strong ability to prioritize tasks, manage competing demands, and focus on what matters most. Willingness to roll up sleeves and get the job done. Empathy and understanding toward diverse stakeholders, with the ability to see situations from their perspective. Job Types: Full-time, Permanent Pay: Up to ₹450,000.00 per year Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Work from home Application Question(s): what is your current CTC? what is your expected CTC? Location: Andheri East, Mumbai, Maharashtra (Required) Work Location: In person

Job Summary: As a Customer Support Specialist , you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. They will act as a liaison between customers, internal teams and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement. Key Responsibilities: • Monitor and manage the escalation queue to ensure timely response and resolution • Managing complaints received from Reserve Bank of India • Investigate and resolve escalated customer issues with a focus on root cause analysis • Collaborate with internal teams and financial institutions to resolve the escalated cases • Maintain detailed documentation of escalated cases and actions taken • Provide feedback to frontline agents to reduce future escalations • Identify trends in escalations and recommend process or policy improvements • Ensure all escalations are handled in accordance with SLAs and quality standards Desired Skills & Experience: • 5–6 years of experience in customer service, preferred with at least 2 years’ experience in managing escalations or critical task queues. • Strong problem-solving and conflict-resolution skills • Excellent verbal and written communication • Ability to remain calm and professional under pressure • Proficiency in ticketing systems • Strong organizational skills and attention to detail • Ability to multitask and prioritize in a fast-paced environment

*ONLY FOR AHMEDABAD, GUJARAT* Role and Responsibilities Required to visit compliance support clients and give monthly notes covering issues raised based on same. Resolving critical issues for collection of information, process, and conclusion of return filling. 3. Preparing synopsis for hearings and appearances before the authorities. 4. Escalation of critical issues to client management. 5. Preparation of exceptional report to partners. 6. Sending GST updates to clients 7. Liaoning with GST Offices for GST Audit, refunds, DGFT, EPCG, AA and Customs law 8.Handling of works related to customs and FTP regular compliance works 9. Drafting writ petitions, civil appeals etc. And assisting for appearance before the High Court.

Company Description Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions. Headquartered in Indianapolis, Indiana, with offices in Richmond, Virginia, and Hyderabad, India, we provide a variety of services including Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services. Bell Techlogix maintains strong partnerships, being a Premier Partner with ServiceNow, Cisco, Dell/EMC, NICE, and is also a Microsoft Gold Certified Partner, among many others. Role Description This is a full-time on-site role for an Information Technology Service Desk Manager, based in Hyderabad. The Information Technology Service Desk Manager will be responsible for overseeing the day-to-day operations of the service desk, managing a team of service desk technicians, ensuring timely and efficient technical support, and maintaining high standards of IT service management. Duties include monitoring service desk performance, improving processes, and acting as a key point of technical escalation for complex issues. Qualifications & Experience Minimum 7 + years of relevant experience & at least 2 plus years of people management experience. Service Desk Management skills Information Technology and IT Management skills IT Service Management skills Technical Support skills Strong problem-solving and team leadership abilities Excellent communication and interpersonal skills Familiarity with ITIL or similar frameworks is a plus Bachelor's degree in Information Technology, Computer Science, or related field

Job Description The General Manager – Operations is responsible for ensuring uninterrupted and cost-effective execution of rig operations by coordinating between the head office, rig sites, and client teams. The primary focus is on minimizing downtime, ensuring manpower and material availability, maintaining contractual compliance, and proactively engaging with clients for smooth operations Key Responsibilities Cross-Functional Coordination • Ensure seamless communication between the office, rig sites, and client teams. • Proactively align site operations with management directives and client expectations. 2. Minimize Downtime & Maintain Operational Continuity • Monitor rig-wise operational performance and intervene to prevent or reduce downtime. • Resolve issues promptly to maintain maximum rig uptime. 3. Manpower Management • Ensure deployment of manpower as per contract and shift requirements across all rigs. • Prevent absenteeism through strong follow-up and coordination with HR. • Ensure adequate backup and skilled personnel availability at all times. 4. Material Indenting & Root Cause Justification • Review and approve all indenting requests raised from site. • Ensure proper justification for indents through root cause analysis of material failure or incorrect usage. • Coordinate with purchase and store teams to streamline procurement based on priority and cost-efficiency. 5. Preventive Maintenance Oversight • Monitor preventive maintenance schedules and ensure adherence at site. • Liaise with maintenance and engineering teams to reduce unplanned breakdowns. • Ensure critical spares are available to support rig operations. 6. Client Liaison & Coordination • Regularly interact with client representatives to ensure alignment on field operations. • Attend site visits, reviews, and audits to maintain positive working relationships and address concerns. • Represent the company in formal and informal client meetings. 7. Contractual Compliance & Operational Reporting • Ensure compliance with key commercial and technical clauses of all active contracts. • Oversee preparation and timely submission of daily reports, performance metrics, and client deliverables. • Monitor KPIs and generate periodic MIS for internal management and external review. 8. Cost & Efficiency Control • Drive cost optimization across fuel, logistics, manpower, and maintenance. • Track rig performance and identify inefficiencies and areas for improvement. • Support budget preparation and cost control initiatives. 9. Emergency Response & Escalation Handling • Act as the first point of escalation for critical on-site issues or client complaints. • Lead coordination during emergencies, including equipment failure, accidents, or shutdown situations. • Ensure timely and accurate incident reporting. 10. HSE & Regulatory Compliance • Ensure strict adherence to Health, Safety, and Environmental norms across all operations. • Promote a culture of safety, training, and compliance among site teams. 11. Any Other Duties • Perform any other responsibilities as assigned by the Directors in line with strategic and operational needs of the organization. Job Types: Full-time, Permanent Pay: ₹2,100,000.00 - ₹2,400,000.00 per year Benefits: Paid time off Ability to commute/relocate: Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Operations management: 5 years (Preferred) Oil & gas: 3 years (Preferred) Location: Thaltej, Ahmedabad, Gujarat (Preferred) Work Location: In person

Job Role: Reconciliation Analyst Job Location: Chennai Notice Period: Immediate to 15days Role Overview: As a Reconciliation Analyst , you will be responsible for managing voice or data processes with a high degree of accuracy and efficiency under minimal supervision. You will also play a vital role in reconciliation operations, ensuring the accuracy and integrity of financial data (custody and cash positions), while adhering to SLAs and compliance standards. This role requires an individual who thrives in a fast-paced environment, demonstrates strong attention to detail, has a collaborative mindset, and possesses the analytical skills needed for problem resolution and process optimization. Key Responsibilities: Voice/Data Operations: Handle customer support calls efficiently and complete after-call work per SOP. Accurately process and verify data transactions with strict adherence to process quality. Monitor and complete work as per SLAs, escalating issues where required. Provide mentorship and on-the-floor training to new joiners. Reconciliations: Maintain integrity of internal records by performing daily custody and cash reconciliations. Investigate, resolve, and document breaks in a timely manner. Manage bilateral OTC collateral reconciliations and fixed deposit positions. Ensure transactions such as fees and income are validated and posted correctly. Liaise with custodians, administrators, and internal teams to resolve queries. Reporting and Productivity: Prepare reports, update spreadsheets, and enter data into internal systems/tools. Meet daily/weekly production and quality goals. Continuously monitor operational risks and follow defined control frameworks. Quality and Compliance: Conduct quality checks on transactions, ensure SOP compliance. Ensure 100% completion of mandatory training and policy adherence. Escalate complex problems and unresolved issues appropriately. Required Skills & Competencies: Analytical & Problem-Solving: Strong attention to detail, ability to analyze issues and take corrective actions. Communication: Effective verbal (neutral accent or process-specific) and written skills. Customer Focus: Understand and meet client needs proactively. Team Collaboration: Strong interpersonal skills with the ability to work in a team and provide support to peers. Technical Proficiency: MS Excel, MS Word, and Windows OS Familiarity with investment products (equities, fixed income, derivatives) Experience with reconciliation platforms (Aladdin, Tri-Optima – preferred) Desirable Qualifications: Prior experience in back-office operations within investment management or asset servicing. Working knowledge of operational risk and control structures. Exposure to the end-to-end asset lifecycle. Understanding of reconciliation standards, exceptions handling, and escalation processes. Performance Metrics: 100% adherence to SLAs and quality benchmarks. Timely completion of training and onboarding for self and mentees. Accuracy in transaction processing and reporting. Resolution of reconciliation breaks and customer queries within deadlines. No client escalations or SOP violations. Growth & Development: Opportunity to mentor junior team members and act as a Subject Matter Expert (SME). Participate in cross-functional collaboration and knowledge-sharing forums. Be involved in automation initiatives and process improvement discussions.

About the Role : The Senior Team Leader will supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines. Responsibilities : Supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines. Monitor daily work allocation, productivity, and quality metrics. Act as a point of escalation for complex or high-value chargeback cases. Ensure compliance with client SLAs, internal controls, and regulatory guidelines. Provide regular coaching, feedback, and performance reviews for team members. Prepare and deliver operational reports, trend analysis, and process improvements. Liaise with the Australian client for daily updates, issue resolution, and process alignment. Drive process improvement initiatives to increase efficiency and reduce errors. Conduct regular team huddles, skip-level meetings, and knowledge refreshers. Handle staffing, leave planning, and shift rosters in coordination with workforce teams. Qualifications : Graduate in any discipline; finance or commerce background preferred. 5–7 years of total experience with at least 3 years in a team-leading role handling chargebacks, disputes, or transaction processing. Strong knowledge of Visa, Mastercard, and EFTPOS dispute rules. Hands-on experience in Australian banking processes is highly preferred. Excellent communication and stakeholder management skills. Required Skills : Strong understanding of chargeback regulations. Excellent people management skills. Prior exposure to banking or financial services processes. Preferred Skills : Experience in Australian banking processes.