Job Title: Engineering Manager Location: HID India, Chennai Position Summary A rewarding career at AssaAbloy beckons you! We’re Looking for Engineering Manager to join our Cloud and Mobile Teams Engineering Centre in Chennai, India. You are accountable for delivering quality product. We are a leading company in the trusted source for innovative products, solutions and services that help millions of customers around the globe create, manage, and use secure identities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Overview As part of these responsibilities, the person will work with the Cloud and Mobile Development Teams, Technical Architects, enable automation framework for the applications in Chennai. Responsibilities: Builds highly talented, top-performing, efficient, autonomous engineering teams. Contributes to larger engineering organizational initiatives and the future direction of the product. Proven management skills by handling multiple teams Facilitates core scrum ceremonies. Drives tactical team-level improvement for Scrum processes. Coordinates with the product management team to drive alignment on sprint priorities. Guide Product Owner in developing, maintaining, and grooming Product Backlog. Help resolve conflict(s)within the team and across dependent teams, if any. Able to identify, coach and mentor team members to become servant leaders of Agile programs and self-directed teams. Set Performance goals/objectives by working along with the team members. Evaluating the performance review of the team members. Providing input, guidance, and corrective actions to the team members. Plan training and other skills development for the team. Be the first level of escalation point for any delivery-related issues across programs that he/she is assigned. Requirements: Experience in at least any one of the Cloud platforms (AWS, google, Azure) Ability to manage technical projects from conception to completion. Works on issues where analysis of situation or data requires review of relevant factors Prepares complete project documents. Designs and conducts experiments, and analyzes and interprets data Formulates and solves problems Provides mentoring to more junior staff Should have experience with release coordination & project administration tasks. Excellent problem-solving, interpersonal communication and project management skills are a must. Positive Mindset and willingness to drive the change. Preferred Qualities: An undergraduate degree in Information Technology, Computer Science, Engineering, or a related field is required, with a graduate degree preferred. 13+ years of overall experience in the Application/Solution Development domain 2+ years of experience as a Scrum Master / Sr. Tech Lead Experience with SAFe (Scaled Agile Framework) Experience with Atlassian suite: Jira, Confluence, etc. Excellent verbal and written communication skills Work Requirements For travel and fieldwork including international travel, therefore the candidate must possess or can acquire a valid passport. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Show more Show less

The Fund Accounting Manager is an intermediate management level position responsible to act as SME and for providing leadership and direction to a team of employees in the Unity Support Team Responsibilities: Confluence • Act as Global Confluence Unity system Subject Matter Expert supporting the global financial reporting teams |Monitor the preparation & maintenance of maps, tables & business data functions (BDFs) in Unity to generate Financial Statements including Statements of Investments Closely work with Operational teams for testing and sign off • Ensuring new client /funds onboarding and migrations are successfully executed timely with transparency and ensure in the process -escalation, cross-site collaboration, collating and sharing lessons learned Collaborate with cross-functional teams in preparation and review of detailed business requirements documents liaising with end-users & Tech partners or external vendors |Plan and execute testing of the enhancements (UAT & PROD) with relevant stakeholders • Automation and Data initiatives of Global FR Teams Monitor testing, flag issues in a timely manner and track them to closure | Training and pre- /post-implementation support |Manage a production support process to resolve issues identified by the operational teams Serve as primary point of escalation for internal/external staff queries, and develop/manage process, productivity, and quality standards Create, develop, and maintain business relationships, identify and implement service, system, and process enhancements, lead and evaluate system testing, and train staff on new technology enhancements Support development and achievement of strategic goals and annual performance/compensation cycle as well as implement methods to reduce expenses, recommend enhancements, and justify benefits Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 5-8 years of relevant experience Chartered Accountant/CFA/MBA/ Relevant Technical Qualification Experience in accounting or related field Knowledge of funds services and its process Knowledge of relevant technical systems Previous supervisory experience Demonstrated leadership and project management skills Consistently demonstrates clear and concise written and verbal communication Demonstrated Subject Matter Expert (SME) knowledge in related area Education: Min Bachelor’s degree/University degree or equivalent experience - Job Family Group: Operations - Transaction Services - Job Family: Fund Accounting - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager – Finance Business Partner, MWP (Mastercard Wholesale Program) Overview This high-profile role will partner with the B2B Travel and Business Platforms teams to drive the business forward, win new deals, and fuel growth in Corporate Solutions. This role will include deal structuring and negotiation, P&L management, business case & decision support, FP&A, and ad-hoc analytics. Role: Build robust deal models for B2B travel and business platforms, building compelling proposals for future clients while maximizing Mastercard profitability. Present deal models to business partners, finance leaders, and external clients and support business case for approvals. Create financial plans, forecasts, and manage variance analysis process. Partner with business management to achieve financial results, highlighting risks & opportunities and provide sound recommendations to achieve targets. Maintain and produce regular reporting to update management on financial and business performance. Align with regional finance teams on budget, financial forecasts, variance analysis, and risks/opportunities for B2B Travel. Work with Tax, Legal, Controllership and other functions as needed to appropriately structure and account for new customer propositions. Build and maintain close relationships with business partners to provide financial/business case support & inform decision making. Develop, track, and analyse key business performance metrics and share insights with business partners and senior leaders. Support senior level reviews (e.g. board decks, monthly CEO/CFO update, monthly business reviews, etc.) with performance tracking, key insights & outlooks, and ad-hoc analytics, presented in a clear and compelling manner. Support effective cost management and drive financial discipline. Analyse client-level actual and forecasted revenue trends to identify opportunities and risks and incorporate those findings into the forecast. Ensure a sound, well-controlled financial environment. All About You Previous experience in deal management/structuring highly desirable Advanced modelling and analytical skills (both quantitative and qualitative) Excellent project management, follow up and organizational skills Proactive, with the ability to identify issues before they develop into problems; resolving issues directly or through escalation to appropriate partners Strong sense of ownership and able to deliver results within tight deadlines Adept at building relationships with a broad set of colleagues Able to work on numerous projects/workstreams simultaneously Strong verbal and written communication skills Intellectually curious and driven to find and share the story behind the numbers Operates with urgency, demonstrates exceptional time management Adept at distilling complex information and deal models into crisp and concise communications for internal management or external client review Executive presence, ability to influence others, stands up for what's right in the face of business pressure while searching for paths towards agreement Comfortable interacting with all levels of management Bachelor’s Degree in finance or accounting; (MBA/ACCA/ACA/CFA/CIMA preferred) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Introduction At IBM, work is more than a job - it's a calling- To build, To design, To engage, To consult, To think along with clients and stay proactive and To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems with those amazing Procurement skills? If so, let’s talk Your Role And Responsibilities Consistently meet or exceed SLAs Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices First escalation point on process issues Address any people issues actively, and maintain a high team morale overall Staffing, training, development, and retention of team members; mentor team in times of need. Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues. Perform root cause analysis in case of escalations and take steps to improve the robustness of the process Ensure audit readiness of all documents. Contribute to contract profitability through efficient management of resource and expense. Assume additional responsibilities as assigned by reporting manager. Managing operations of Helpdesk including support client procurement applications and Supplier Enablement processes. Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations Ensure Customer and Stakeholders Satisfaction. Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process. Participate in periodic internal reviews and resolve any issues relating to business controls guidelines. Execute operational plan to ensure all client SLAs are consistently met/exceeds. Provide thought leadership to the team. Assume additional responsibilities as assigned by reporting manager. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting. Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier over phone as and when required. Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Would be a part of the team which will be supporting procurement of a global client. Any Graduate with 2- 3 years of Procurement experience. Preferred Technical And Professional Experience Apply analytical skills, numerically astute with strong demonstrated problem solving abilities Apply communication skills, able to build and maintain effective and productive relationships with staff, stakeholders and suppliers Apply collaboration/teaming techniques Perform in matrix organization Perform time management, prioritise tasks and achieve set targets Apply Knowledge of Business Organization and Processes, Work instructions Apply Business Control Requirements Apply customer satisfaction skills / client facing skills Ability to complete staff-work to a high standard Keen attention to detail and accuracy Should adhere to set timelines and set expectations Show more Show less

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi We’re currently looking for a high caliber professional to join our team as Officer, Reference Data Services Intmd Analyst Hybrid (Internal Job Title: Reference Data Services Intmd Analyst - C11 ) based in Gurgaon, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life. The Reference Data Services Intmd Analyst - C11 Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices of corporate action. Good understanding of reference data services, corporate action notifications and how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. In this role, you’re expected to: Responsible for maintaining Corporate Actions Data through the life cycle of the event for all Mandatory/Choice and Voluntary events across all asset classes. Liaises with other operational teams globally to ensure that a globally consistent model is followed with respect to this critical reference data. Ensures that statutory and regulatory obligations are met when new relationships with clients product/pricing sets are established. Verifies all details of the client/product from a regulatory and control perspective for Institutional Client Accounts Serves as escalation point for issues and complex processing. Involved in key projects for unit. Delivers daily project work and escalation management, routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: Bachelor’s/University degree or equivalent experience 8-11 years overall experience with at least 4-5 years relevant Corporate Actions Asset Service experience Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. #hybrid #LI-AR1 - Job Family Group: Operations - Services - Job Family: Reference Data Services - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job Purpose: * To drive and deliver exceptional business performance to grow the CBG portfolio through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence with multiple customer categories.Key Responsibilities: * Accountable for achieving monthly & annual sales targets for the city, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share.* Monitoring of progress towards achieving targets is done on a weekly basis. Agree targets and take accountability for the overall achievement of CBG product portfolio performance objectives for the branch in terms of* Customer Experience, Sales Growth & Income Contribution.* Costs performance, Employee Satisfaction, Risk and rigour management.* Provide clear direction on business objectives, translating and prioritizing into business performance measures. Ensure balance between NTB customer acquisition & penetration of existing customers. Define objectives for the emerging affluent (Non Treasures) as well as the Treasures segment. Develop & implement strategy to deepen wallet share of existing customers.* Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines* Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy.* Define progressively higher service standards for each branch aligning to DBS standards. Ensure reduction of complaints & error rates.Job Duties & Responsibilities: * Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.* Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, etc.) to ensure proper work ethics & discipline.* Directly responsible for discipline – initiate misconduct or incapacity charges, follow discipline processes together with HR* Determine and manage Training Needs Analysis and Succession plans for Team Leaders in the branch* Working with the team to achieve sales & service through in-branch business development activities.* Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.* Brief staff on promotional and product launches; provide regular feedback on sales performance.* Establish relationships with key clients or business influencers in the local area, including doing some client entertainment within overall annual budget limits.* Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses.* Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.* Establish DBS Bank as a wealth management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head CBG and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the DBS brand.* Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.* Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.* Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer. This will entail constantRequirements* Proven sales track record in the insurance/ financial services industry* Sound Understanding of financial planning and wealth management products* Knowledge of competitors and market place* Preferably AMFI and or IRDA certifiedEducation / Preferred Qualification: * Graduate / Post Graduate with MBA in relevant fieldCore Competencies: * Excellent listening skills, with an inquisitive mind* Strong ability to influence* Self-drive and highly ambitious* Good written and verbal communication skills* Results-orientated & the ability to handle pressure* Relationship building & management skills* Understanding of competitive positioning* Strong customer orientation & Focused on the brand* Creative* Comfortable with tight deadlines* Attention to detail & Tenacious -en

Job Summary: The Senior Manager - HR will be responsible for leading and managing HR operations and recruitment functions, ensuring alignment with organizational goals. The role demands expertise in managing end-to-end HR operations, talent acquisition strategies, compliance, employee engagement, and process optimization. Key Responsibilities: HR Operations: Policy Development & Implementation: Develop, review, and implement HR policies and procedures in compliance with labor laws and organizational needs. HR Process Optimization: Oversee payroll, compliance, benefits administration, and employee records management. Streamline HR processes to enhance efficiency and ensure accuracy. Employee Relations: Act as a point of escalation for employee grievances and conflict resolution. Promote a positive workplace culture aligned with organizational values. Performance Management: Manage the performance appraisal process and provide actionable insights for employee development. Work with managers to identify high-potential employees and succession planning strategies. Compliance & Audits: Ensure adherence to all statutory and regulatory requirements. Prepare for and lead internal and external HR audits. Recruitment & Talent Acquisition: Strategic Recruitment Planning: Develop and execute recruitment strategies to attract top talent for current and future organizational needs. Collaborate with department heads to forecast hiring requirements. End-to-End Recruitment Management: Oversee the recruitment lifecycle from sourcing to onboarding. Manage job postings, candidate screenings, interview coordination, and offer negotiations. Employer Branding: Enhance the organization’s brand as an employer of choice through innovative recruitment campaigns and strategies. Utilize social media and other platforms to attract quality candidates. Recruitment Analytics: Track and report recruitment metrics such as time-to-hire, cost-per-hire, and quality of hire. Use data-driven insights to optimize hiring processes. Qualifications: Education: MBA/PGDM in Human Resources or equivalent. Experience: 10-15 years of experience in HR operations and recruitment, with at least 5 years in a managerial role. Proven track record in managing large-scale recruitment and HR operational projects. Key Skills: Strong knowledge of HR policies, compliance, and labor laws. Expertise in using HRMS/ATS platforms and tools. Excellent leadership and team management abilities. Strong interpersonal and communication skills. Analytical and strategic thinking capabilities. Preferred Skills: Experience in setting up and managing HR Dept. Certification in HR tools or methodologies What We Offer: Competitive salary and benefits. Opportunities for professional development and career growth. A dynamic and inclusive work environment.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer , Wealth Management The objectives of this Genpact operations unit must tie into the overall aims of business . Responsibilities Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash Management and Term Loans), prioritizing as necessary. Communicate effectively with the brokers, traders, custodians and other third-party vendors in both written and verbal form to ensure correct settlement of trades, Term Loan transactions and resolution of breaks. Investigate and resolve trade and term loan issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams. Actively manage risks including but not limited to Operational, Reputational and Settlement. Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements. Ensure willingness to participate in Cross skilling assignments. Timely escalation of issues to SME/TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents. Ability to think critically and act timely on issue resolutions and escalations. Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts. Support analysis to identify root cause of production problems and errors (SOE )and develop timely solutions. Strong communication skills and use of tact to resolve conflicts. Propose projects and process automations to promote service excellence. Qualifications Minimum Qualifications Bachelor’s degree in Business Administration , Accounting, Finance, Economics or any related business course. good years related work experience within Trade Support, Middle Office, Investment Operations and or Fund Accounting. Investment certification is an advantage. Strong knowledge in securities instruments and Investment Operational processes. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 7:36:55 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0% About the team This will be a part of operations team What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment What we offer you Working in an international company, alongside international colleagues. Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories). Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees). Opportunity to get involved in social projects and local initiatives. A broad range of professional education and personal development opportunities A work environment built on collaboration and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi’s Global Legal Affairs and Compliance(GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture. We’re currently looking for a high caliber professional to join our team as AVP - Compliance Monitoring - Gurgaon - Hybrid (Internal Job Title: AVP- C12) based in Gurgaon. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. Serves as a compliance risk manager for Independent Compliance Risk Management (ICRM)’s Testing team responsible for assessing compliance risks and controls implemented by the first and second line of defence. Also responsible for performing risk assessments of Citi's compliance risks; performing independent testing activities (testing and on-going monitoring) to assess the design and effectiveness of key controls designed to address compliance risk; reporting and escalating control issues and any violations of laws or breaches of policy; and validating adequacy of remediation taken to address reported issues. Key Activities include Developing, implementing, and executing compliance testing, continuous testing, and reporting programs within an assigned region in accordance with the Compliance Testing (CT) Plan. Participating in the planning, executing, and reporting of compliance testing reviews and compliance and regulatory issue validation activities for a component of a product line, function, or legal entity within an assigned region in accordance with CT Plan. Documenting findings and report to the Compliance Testing management team. Assisting with development of Compliance Testing Risk Assessments, Monitoring Monthly, and Quarterly Summaries and development and enhancement of the Compliance Testing and Internal Audit Methodologies and Standards for auditing, testing, monitoring, and reporting. Utilizing innovative compliance testing solutions including Data Analytics to increase value and reduce costs of compliance-related activities. Developing effective relationships within CT function and with other stakeholders including business and technology process owners, and Internal Audit function. Promoting knowledge sharing and promulgation of best practices across ICRM and the business. Monitoring the risk environment and assesses the emerging risks through the Business Monitoring process. Informing CT management of significant compliance matters that require their attention or action. Additional duties as assigned. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 8+ years of experience into Compliance Monitoring and Testing US Consumer banking experience preferred Knowledge of Compliance laws, rules, regulations, risks and typologies Experience with auditing principles including audit planning, risk assessments, development of risks and controls matrices, processes and controls design assessments, controls operating effectiveness testing, transactional testing, and reporting activities Experience in planning, executing, and reporting on compliance testing reviews and regulatory issue validation activities Extensive global compliance and audit related experience, and strong knowledge of business processes Exhibit project management, interpersonal, sound decision making, and intuitive thinking skills Understanding of rules, laws, and regulations, and specific regulatory requirements Strong interpersonal skills for building strong relationships with stakeholders and engaging teams Effectiveness in working within a large scale and complex matrix organization is essential Excellent oral communication and writing skills in interacting with non-executives and executive management and across a number of business lines and control functions Recommends appropriate and pragmatic solutions to risk and control issues Applies knowledge of key regulations to influence audit scope Develops effective line management relationships to ensure strong understanding of the business Must be a self-starter, flexible, innovative and adaptive Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization Proficient in MS Office applications (Excel, Word, PowerPoint) Knowledge in area of focus Education: Bachelor's/University degree or equivalent experience Experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; supervisory experience; Advanced degree preferred (e.g. JD, MBA) a plus Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today. https://jobs.citi.com/dei - Job Family Group: Compliance - Job Family: Compliance Independent Assessment - Time Type: - Most Relevant Skills Business Acumen, Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Market Risk management serves as independent risk oversight of the Firm’s trading activities across the various trading desks and trading portfolios. The Global Market Risk Portfolio Analysis team within Market Risk is responsible for the implementation and management of cross-product processes and analysis to support the Global Markets business and senior Risk management. Job Description* The team in India will support a broad set up of work in conjunction with employees located in Europe and the US. These workstreams include critical central process integral to Market Risk management at Bank of America, such as Reporting, VaR Analysis, Limits, and Stress Testing. The Portfolio Analysis teams owns these processes end-to-end, managing production, analysis, governance, and related technology. The role offers an excellent entry point to the Risk organization, with the opportunity to interact with a broad cross section of teams across the bank. This is a high visibility role and would entail regular exposure to senior management. Responsibilities* Participating in the production of routine including review and analysis of report output Managing several critical reporting and governance routines, such as regulatory filings and board and committee input preparation Fielding ad-hoc questions on the report from regulators, internal senior risk leaders, and audit partners Implementation and monitoring of new limits Developing new materials or analyses as needed Automate processes where needed via Python coding, excel, or other similar Maintain and develop documentation on processes where needed Liaising with technology and data partners to correct issues discovered as part of the analysis process Ensuring a strong control environment and participating in the execution of control routines Maintain and develop documentation on processes where needed Requirements* Education* Bachelors/Masters degree in Engineering, Commerce, CA, MBA Certifications If Any CFA, FRM etc. will be an added advantage Experience Range* 5 – 7 years Foundational skills* Experience in a trading / market risk related field Intellectually curious with the ability to investigate and develop root cause analysis for portfolio changes Experience working with large data sets Experience with Python or other similar languages High level of proficiency with Microsoft Excel Adept at communication with ability to influence co-workers across our global team and all levels of the organization including escalation of issues Ability to aggregate and synthesize complex data from multiple sources High level of attention to detail Desired skills* Effective time management skills, with the ability to manage multiple high priority deliverables simultaneously Experience and understanding of common market risk metrics like Value at Risk (VaR) Experience with regulatory reporting, regulatory exams, and/or audit Work Timings* 12 Noon to 9 pm IST Job Location* Mumbai & Hyderabad Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are: Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets. What You’ll Do: Specialized subject matter expert and escalation resource within the Support organization Assists Customer Support Representatives (L1) with on-demand live inbound support requests. Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases. Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s). Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution. Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process. Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required. Continually assesses support processes to identify potential improvements Attend product team meetings and sprint reviews regularly. Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3). Submits major bug information drafts within their associated product group(s) to Support Product Managers. Submit feedback to the Manager of Customer Support regarding the Customer Support Representative’s (L1) escalation notes & customer-facing communications. Experience/Education/Certifications Required: BA/BS in Computer Science or equivalent combination of education and experience. 1 - 3 years of experience with troubleshooting and supporting APIs (REST, SOAP, GraphQL). Strong understanding of HTTP/HTTPS protocols, request/response cycles, status codes, and JSON/XML. Familiarity with authentication protocols like OAuth, API Keys, JWT, etc. Proficiency in using tools like Postman, cURL, or equivalent for API testing and debugging webhooks. Basic programming or scripting knowledge (e.g., Python, JavaScript, or similar) to analyze and test API-related issues. Excellent oral and written communication skills as it relates to technical and product concepts . Experience working with external integrations or marketplaces - Hubspot App Marketplace, Shopify App Marketplace, Zoho App Marketplace, Wordpress Plugin Eco System. Ability to work independently and as part of a team. Outstanding attention to detail and personal organization. Must be self-motivated and know when to escalate or seek guidance. Able to accomplish a wide variety of tasks in a fast-paced environment. Comfortable conversing over live Zoom and Phone conversations is a requirement. 1-3 yrs. experience with inbound and outbound phone calls and technical customer support experience is a plus! Outstanding analytical and problem-solving skills. Fluent in English. Demonstrated verbal and written communication skills. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About the Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities. At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About the Role We are looking for a detail-oriented, proactive, and operations-driven professional to join our Supply Chain team. As a Senior Associate – Processing Center Operations, you will be responsible for overseeing end-to-end operations across processing centers to ensure timely and accurate customer order fulfillment. You’ll lead initiatives to design and optimize storage, handling, and order processing flows to improve efficiency, while ensuring compliance with quality standards. This role offers full ownership of performance, with the autonomy to drive cost optimization and process improvements. You’ll collaborate closely with central Control Tower & Process Excellence teams to enhance performance and delivery success. In addition, you’ll lead efforts in workforce productivity, training programs, and engagement strategies to build a high-performing and retained team. What you will do : Oversee daily operations within processing centers to ensure timely and accurate customer order fulfillment at targeted service levels. Design, implement, and optimize storage, material handling, and order fulfillment processes to enhance efficiency and throughput. Ensure strict adherence to quality and compliance standards across all processing centers. Manage middle-mile operations, including fleet planning, route optimization, and trip assignment. Drive operational excellence to meet customer delivery timelines and improve delivery success rates. Own end-to-end financial performance of the processing centers. Identify and implement cost optimization initiatives to improve overall operational efficiency and profitability. Train, monitor, and enhance the productivity of processing center personnel through structured programs and KPIs. Develop and implement employee engagement strategies to ensure high retention rates of the workforce. What you will need : Strong understanding of warehouse and processing center workflows Experience in managing end-to-end order fulfillment and delivery processes Ability to drive process improvements and standardization Ability to enforce SOPs and audit processes for adherence Experience in training, supervising, and evaluating operational teams Strong focus on manpower planning, productivity, and retention. Ability to collaborate cross-functionally and manage escalation effectively Minimum 3 years of experience in Warehouse or Lastmile Ops. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Know more about Meesho here : https://www.meesho.io/

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who you are: Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets. Roles & Responsibilities What You’ll Do: Specialized subject matter expert and escalation resource within the Support organization Assists Customer Support Representatives (L1) with on-demand live inbound support requests Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s) Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required Continually assesses support processes to identify potential improvements Attend product team meetings and sprint reviews regularly Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3) Submits major bug information drafts within their associated product group(s) to Support Product Managers Submit feedback to the Manager of Customer Support regarding the Customer Support Representative’s (L1) escalation notes & customer-facing communications What You’ll Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience/Education/Certifications Required: BA/BS in Computer Science or equivalent combination of education and experience This is a promotable opportunity for a Customer Support Representative (Level 1) Excellent oral and written communication skills as it relates to technical and product concepts Demonstrates a proactive motivation to solve tough technical problems Ability to work independently and as part of a team Outstanding attention to detail and personal organization Must be self-motivated and know when to escalate or seek guidance Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat Comfortable conversing over live Zoom and Phone conversations is a requirement 1-3 yrs. experience with inbound and outbound phone calls, not required but a plus! 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus! Superior customer service skills Outstanding analytical and problem-solving skills Strong interpersonal skills Ability to explain complex technical concepts Language Skills Required Vs. Preferred: Fluent in English Demonstrated verbal and written communication skills Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

Job Title : Senior Sales Engineer – Passive Fire Protection Location : Govind Puri, Delhi Job Type : Full-Time | Day Shift Salary : ₹1,00,000 – ₹1,50,000 per month (Based on experience) Key Responsibilities : Drive B2B sales for Passive Fire Protection products in hydrocarbon and building sectors Generate inquiries via online portals, contractors, and government departments Review tender and RFQ documents including: PQR Payment terms SCC Escalation clauses Provision for power/water, accommodation, BOCW, etc. Prepare bid documentation with accurate technical and commercial details Conduct rate analysis (materials, labor, scaffolding, equipment) Attend pre-bid meetings and gather competitor intelligence Conduct on-site visits and maintain a healthy inquiry pipeline Engage with architects and consultants to ensure alignment with specifications Required Experience : Minimum 10 years in sales of passive fire protection products Minimum 10 years in costing, rate analysis, and tendering Proven network with government, industrial, and building-sector stakeholders Language Requirements : Fluent in English (spoken and written) Preferred Candidate : Currently residing in Delhi NCR Experience in companies like Hilti, Ceasefire, Promat, Vijay Systems, Wedge India, etc. Comfortable working in a target-based technical sales role Job Types: Full-time, Permanent Pay: ₹1,200,000.00 - ₹1,500,000.00 per year Schedule: Day shift Experience: Sales- Passive Fire Protection: 10 years (Preferred) Work Location: In person

Experience: 12–18 years Location: Corporate Office + Project Travel (as required) Reports to: Director – Projects Package-60 to 80K Key Responsibilities: Lead multiple projects across geographies from initiation to handover. Strategic planning of project execution, resource management, and vendor allocation. Supervise PMs/APMs and ensure timely delivery with quality. Collaborate with design, procurement, and finance teams for seamless coordination. Client relationship management and escalation handling. Review project timelines, cost sheets, and cash flows. Implement best practices in project execution and team performance. Present monthly project dashboards to senior management. Skills Required: Strong leadership with the ability to manage large teams and high-value projects. Expert knowledge of turnkey interiors, contracts, services integration, and client interfacing. Proficient in project planning tools (MS Project, Primavera, Excel). Strong decision-making, negotiation, and crisis-handling capabilities. Job Type: Full-time Pay: ₹60,000.00 - ₹80,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9599296995

About the job Company Description About Geniuslane: Geniuslane was established in 2014 with a mission to provide early intervention for children facing challenges due to neurological issues such as Autism, Cerebral Palsy, Dyslexia, and Intellectual Disabilities. We combine innovative technology with professional expertise to deliver effective early intervention, reducing medication dependency by 90% in outpatient settings. Our vision is to make early intervention accessible to all children near their homes, aiming to establish 100 Geniuslane Early Intervention Centres by 2025 and expanding internationally. Role Description As an Assistant Psychologist at Geniuslane, you will play a pivotal role in supporting children and families through our early intervention programs. Your responsibilities will include software assessments, facilitating child neurology clinics, managing assessment rooms, and ensuring compliance and follow-up with patients. Key Responsibilities: Conduct software assessments and review videos, routines, and interactions. Facilitate enrolment processes and new appointments with Pediatricians. Follow up on messages, reminders, and to-do lists on the dashboard. Facilitate and mark discharge and discontinuation on the software. Manage assessment rooms and ensure calendar compliance. Participate in compliance meetings and training sessions. Provide support during parent meetings with Dr. R Bharat. Essential Skills and Qualifications: Bachelor's and Master’s degree in Psychology (Non- negotiable). Strong oral communication skills and proficiency in email and app usage. Organizational skills and good interpersonal skills. Experience in working with children and families, preferably with neurodisabilities. Familiarity with CRM and management software, including Google Meet, Google Docs, Excel, and PowerPoint. Calm demeanor, good listening, and escalation skills. Reside near the centre and be committed to a long-term position. Desirable Traits: Passionate about working and playing with children. Previous experience in similar roles can be considered towards the basic salary. How to Apply: Submit your CV and a covering letter to our HR Manager at hr@geniuslane.co.in. For further information, visit our website Geniuslane.co.in or call us at 8400680086. Join Geniuslane and make a meaningful impact in the lives of children and their families through innovative and compassionate early intervention. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Location Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting Show more Show less

What is needed of you? BetterWay treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. It has multi-specialty Ayurved day-care centers with expert Doctors and Paramedics. At the core, for each user/patient, BetterWay advocates holistic, nature-aligned lifestyle choices. We believe BetterWay center experience is the key platform in fostering an environment where our caregivers can serve our patients in the best way possible Delivering Best Patient Experience: Ensure that patients are heard, guided, and reassured at every touchpoint Ensure that patients are never left unattended or unclear about the next steps in their care journey. Ensure that patients’ concerns and feedback are addressed in a timely and empathetic manner. Upholding High OPD Standards: Work closely with the OPD Supervisor and other staff to ensure that SOPs are followed - especially around hygiene, punctuality, and courtesy. Conduct daily check-ins to assess standards of hygiene, availability of brand & reading materials, staff grooming, and overall readiness of the OPD to receive patients. Flag any infrastructural or supply needs to the right teams proactively. Quality Monitoring & Improvement: Identify recurring issues or gaps the in patient journey or service delivery, and take corrective actions. Get feedback from patients through soft conversations or feedback forms and use these insights to make actionable improvements. Brand Representation: Be able to confidently speak to patients about BetterWay’s vision, medicine team, treatment process, Panchakarma procedures, specialty programs (e.g., Ayurvedic Psychiatry), outcomes, and key differentiators. Ensure OPD supervisors and other staff are also able to communicate confidently and warmly with patients. Maintain printed collaterals and educate and inform walk-ins about packages or ongoing offers, if needed. (will not sell or push any packages or services but will only guide and inform, where required.) Crisis Management: Ensure patients’ comfort in case of escalation, absence of concerned POC (doctor, technician etc.), grievance etc and timely solution for the same. Collaborate with the Operations team and Medicine team to ensure handling of any escalation. What we desire? Bachelor/Masters degree in hospitality and hotel management, or a related field 1-6 years of experience in hospitality, hotel management, or a similar role Strong organizational, problem-solving, and multitasking skills Excellent communication and interpersonal skills. Who will love it here? Young graduates who desire true startup experience. Who love the hustle, count outcomes not the hours and effort. Passion to build a brand, business and institution from scratch. Those who enjoy real on the ground connect, natural to chai pe churcha and engage with free unassuming spirit. People who care for integrity, honesty, adaptability, and quality of care, with high accountability. Like to challenge and be challenged, sport enough to take setbacks positively, however tenacious to not give up easily. Job Type: Full-time Pay: From ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Location: South Delhi, Delhi, Delhi (Required) Work Location: In person Application Deadline: 25/04/2025

Hi Connections Teamware is hiring for Fraud Analyst role Location:Hyderabad and Bangalore Experience:1-4years Notice period - Immediate JD: Required Skills: · SAR · AML INVESTIGATIONS · FINANCIAL CRIME · FRAUD INVESTIGATIONS • Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. • Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. • Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) • Conduct 360 fraud reviews for the customer’s profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud • Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags • Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment. • Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. • Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) • Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures If interested share cv to manasa.a@twsol.com Show more Show less

Grade : 12 Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date Customer Support; Quality Assurance & Support; Coaching & Monitoring Activities. All front/ back line CC processes/ processes; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team) Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal. Position Overview: We are seeking a dedicated and experienced customer service manager to oversee our team of customer service representatives and ensure our customers receive outstanding CE and all their needs met. The ideal candidate must have a passion for customer service excellence, strong people, thought, results and personal leadership skills. Eligibility criteria : Bachelor's degree in business administration or related field. Experience in Customer service software and CRM systems You will be a great fit if you: Have experience as an customer service leader preferably in the logistics /supply chain industry Skills required: People Leadership : Hiring the right talent, Talent development Coaching. Influence & Inspire Thought Leadership: Exceptional written and verbal communication skills Continuously Develop & Implement customer service policies & Procedures that drive high Csat scores. Keep abreast of industry trends and best practices in customer service. Results Leadership: Performance Management, Customer Escalation handling and sharp customer focus with an unwavering focus on quality on all interactions of self and team. Strong problem-solving abilities and result oriented mindset Personal Leadership : Integrity, Discipline, Accountability, Proactive, Take initiative and Dependable What you can expect: A supportive, collaborative and inclusive work environment. Get to be part of great team that delivers a healthy, productive and happy work culture. Opportunities for career growth and development Skills Required: People & Performance Management, , Reporting & Data Management , Interpersonal Skills; Written & Verbal Communication Skills; Planning & Organizing Skills; Presentation Skills; Compliance, Alignments, Project Management Skills; FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ping Federate - MFA – Senior - L3 Role: Technology Lead Job Title: L3 Career Level: Senior Job Summary The Security Analyst/ Security Senior Analyst role will be primarily responsible for the daily operations of monitoring and review of the Access Management application and underlying infrastructure. This role will be responsible for working with end users, vendors, security leads as well as the other support teams to ensure successful operations of the infrastructure. Key Responsibilities Incident/Service Request intake and assignment to other teams if required. Incident analysis Incident triaging Change Impact analysis. Respond, troubleshoot and implement resolutions for common issues. Respond to system outages. Maintain Incident remediation and prevention documentation. Interact with technical personnel and other teams as required. Initiate escalation procedure to resolve incidents. Produce service level reports. Monitor directory infrastructure for potential issues. Monitor backup. Coordinate or participate in individual or team projects. Write technical articles for internal knowledge base. Provide performance metrics as necessary. Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities. Deploy changes as per the instructions. Application validation after changes Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10-year experience Skills Expertise: Basic problem diagnosis, troubleshoot and remediation. Must have at least 5 years of relevant experience working on Ping Federate. Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO product -Ping Federate, PingOne, Ping Access and MFA products – PingID, RSA, Azure MFA etc. Knowledge of federation protocols – SAML, Oauth & OpenID. Should have at least 5 years of experience on Access Management product (any product Cloud/On-Premises products such as Ping Federate - SSO, MFA Products – PingID, Azure MFA, RSA etc) Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; Oauth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding. Experience in managing Certificate & Key Management. Experience on design and development of monitoring scripts, and OGNL expression Hands on experience on monitoring tools like Splunk, HP SiteScope, Uptime Robot etc. Experience in pre-activity and post-activity validation. Good verbal & written communication, technical document writing Awareness of global security standards such as PCI, SOX, HIPAA Good knowledge of Operating System Internals on Windows/Linux/Unix Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management. Good knowledge of basic security concepts. Experience of using monitoring tools. Knowledge of Service Management / ITIL. Prior experience working in remote teams on global scale. Certification : ITIL or equivalent (Good to have) CIAM/Azure/AWS (Good to have) Work Requirements: Willingness to travel as required. Willingness to be on call support. Willingness to work in shifts. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Description Job ID ASSOC014018 Employment Type Regular Work Style on-site Location Noida,UP,India Travel Up to 25% Role Assoc Mgr. Benefits Systems Consulting Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. The Associate Manager, has the responsibility of managing day-to-day activities of the Benefits Systems Consulting team, consisting of Specialty Support Representatives and Benefits Systems Consultants through mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer service level agreements (SLA) is required. This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience. Primary/ Essential Duties and Key Responsibilities: Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness, Quality, Productivity and other SLA’s for the team are met Should be effectively able to manage performance of a team of 10 - 15 members Assist in the workload management and prioritization of day-to-day duties and projects Drive the establishment and refinement of the UKG Services and Support methodology and best practices Track and/or project management of various projects to ensure timeliness Attend and/or lead recurring service calls, business reviews, and project debrief for assigned customers Support managers and LT with automation and transformation projects supported by business Should be able to demonstrate ability to coach/mentor/guide the team Serve as first point of escalation for any issues that arise, including problems with customers, third parties, internal teams, and internal systems Monitor completion of requirements and provide leadership sign-off of processing and daily activities Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively Problem solving, time management and priority setting skills Expected to demonstrate UKG core values Generate operational metrics to communicate and manage the performance of the production team Engage in hiring along with the manager Implement quality control measures effectively Qualification: Overall, 8 – 10 years of work experience in Benefits related teams, with 3+ years of people management experience Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance Ability to work US shifts Preferred Qualifications/Skills: Technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions preferred ACA experience is a plus Strong background in customer service Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Industry level benefits certification will be a benefit Interpersonal Skills: Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team oriented Education/Certification/License: Bachelor’s Degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Responsibilities People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. Pre-Sales Support Coaches' teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field. Makes deal approval decisions when appropriate. Identifies an opportunity for expansion of existing work or new opportunities based on existing customer relationships. May play a larger role in pre-sales support for highly strategic pursuits, partnering closely with the broader account team. Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team. Technical Delivery Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography. Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed. Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed. Supports/sponsors strategic projects (external and internal) by bridging gaps in resources and removing roadblocks. Uses technical leadership skills, consulting services delivery expertise, and cross-industry solutions acumen to work directly with customers, account teams, and internal/external business and Information Technology (IT) executive stakeholders dedicated to achieving successful customer outcomes. Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards). Serves as an executive sponsor for strategic projects. Invests time nurturing relationships with customers to understand their business needs/goals and leads successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction. Supports delivery leads and guides their team on managing escalations. Proactively reports/anticipates issues, analyzes situations and leads the process of resolving highly complex issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers. Identifies trends and provides input to leadership team to drive improvement. Proactively engages with internal team and customers/partners to address customer/partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction. Engages others to determine the root cause and establish recovery actions to improve the experience. Identifies trends and insights to determine best practices to develop, fosters a customer-focused culture, delivers positive customer/partner experiences, and shares those experiences with the team. Leads the development and maintenance of engagement with customers and partners and ensures a quality customer/partner experience. Intellectual Property Management Ensures readiness of team and knowledge sharing in alignment with business needs. Encourages their team in reusing, creating, and sharing delivery intellectual property (IP). Promotes the use of Industry Solutions offerings. Partners with Global Pursuit Organization (GPO) and Sales. Business Development Sponsors key pursuits to develop business, drive awareness, and support internal teams. Encourages appropriate risk taking in supporting the landing of new offerings. Readiness Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with Worldwide Learning and readiness teams. Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies. Operational Excellence Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work and drives operational excellence, and endorses skills through established processes (e.g., One Profile). Creates business value across area and shares best practices/initiatives when applicable. Ensures compliance adhering to processes/procedures to positively impact the bottom line (e.g., time reporting/approvals). Change Management Communicates the business strategy and how the strategy is aligned with the team's work. Drives consistent messaging and support to land organizational change information/initiatives with their team while providing feedback on organizational information/initiatives. Other Embody our culture and values Qualifications Required/Minimum Qualifications Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 8+ years leadership experience in relevant area of business OR equivalent experience. 6+ years customer facing experience or client delivery experience. 5+ years team leadership or people management experience, with or without direct reports. Additional or Preferred Qualifications 15+ years leadership experience in relevant area of business. 10+ years customer facing experience or client delivery experience. 10+ years people management experience. Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics). Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Req ID: 329160 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The person will be a key member of the IT Support team that is tasked to providing L1, L2 support to payments team and building custom solutions wherever required. Job Duties & Responsibilities Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Position: Tally Support Executive Location: Delhi Reports to: Support Head Department: Customer Support Employment Type: Full-Time Role Overview: We are seeking a knowledgeable and customer-focused Support Executive to join our technical support team. The Support Executive will be responsible for providing technical assistance and support to our customers, primarily focusing on Tally accounting software. The ideal candidate should have excellent knowledge of Tally Software, Addons and Customisations along with strong problem-solving skills and a passion for delivering outstanding customer service. This role involves diagnosing and resolving technical issues, assisting with product usage, and ensuring customer satisfaction. Key Responsibilities: 1. Technical Support & Troubleshooting: - Provide timely and accurate technical support to customers via Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat, addressing inquiries and issues related to Tally software. - Diagnose and troubleshoot software problems, guiding customers through step-by-step solutions. - Assist customers with installations, configurations, upgrades, and usage of Tally products. 2. Customer Assistance & Education: - Ability to understand the business processes in Mfg., Trading and Service Industry. - Educate customers on product features, functionalities, and best practices to maximize their use of Tally software. - Offer training and guidance to customer on how to navigate and utilize the software effectively for their business needs, so customer can handle small issues themselves. - Create the Videos, Education material for customer self-help. 3. Issue Escalation & Resolution: - Escalate complex or unresolved issues to higher-level support (L2) or the Support Head, as needed, while ensuring timely follow-up and resolution. - Collaborate with the technical team to develop solutions for recurring issues and contribute to the improvement of support processes. 4. Documentation & Reporting: - Maintain detailed records of customer interactions, issues, and resolutions in the Tally Track (customer cases) / CRM system. - Document and update knowledge base articles, FAQs, and other support resources to assist customers and support team members. 5. Customer Relationship Management: - Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention. Improve customer Happiness Index ( - Gather customer feedback and provide insights to the product and development teams to improve product quality and customer experience. 6. Continuous Learning & Development: - Stay updated on the latest features and updates of Tally software, as well as industry trends and best practices. - Participate in ongoing training and development programs to enhance technical skills and customer service capabilities. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. - Proven experience in a Tally technical support or customer service role, preferably with a focus on software products. - In-depth knowledge of Tally accounting software, including installation, configuration, and troubleshooting. - Excellent communication skills, with the ability to explain technical concepts in a clear and understandable manner. - Strong problem-solving abilities and a customer-centric approach to service. - Proficiency in using CRM systems and support management tools. - Ability to work effectively both independently and as part of a team. - Good organizational skills and attention to detail. Why Join Us: - Opportunity to work with a dynamic and supportive team. - Competitive compensation package, including performance-based incentives. - Opportunities for professional growth and career advancement. - Comprehensive training and resources to enhance your technical and customer service skills. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person