20082 Escalation Jobs - Page 25

About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations. About Business Assurance We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios. About The Role Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries. Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight. Originated in 1864, DNV operates globally in more than 100 countries with our 16,000 professionals dedicated to helping our customers make the world safer, smarter and greener. DNV – Business Assurance group is seeking an Technical Reviewer to join our Global Accreditation Unit The areas of responsibility include, but are not limited to the following: Ensure that the work is performed in accordance with the quality requirements of the activity, the instructions of the line manager and the procedures governing the activity. Perform technical reviews for the assigned schemes. Report back and revert non-compliances to local units including escalation when needed. Review of reports and verification of conformance with relevant ICPs/OPs. Work with DNV Local Units to respond to corrective actions from external witness or office audits. Manage GTH’s SharePoint guidance, forms and template documents are updated with the changes and corrective actions. Provide assistance and guidance to existing and prospective internal clients (local units). This assistance may take the form of issue resolution, as well as interpretation of relevant standards and requirements. Ensure that the independent nature of the MSC scheme is never compromised. Other duties assigned by management What we offer Flexible work arrangements for better work-life balance Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave) Medical benefits ( Insurance and Annual Health Check-up) Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance) Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme) Additional Benefits (Long Service Awards, Mobile Phone Reimbursement) Company bonus/Profit share. *Benefits may vary based on position, tenure/contract/grade level* DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity. About You Bachelors (or equivalent) or 4+ years Administrative Experience Excellent Customer Service skills IATF qualified Lead Auditor Knowledgeable in Microsoft Office Products, Adobe Acrobat Proficient in Data Entry Processes Strong written and verbal English communication skills *Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

Job Summary – Senior level- IT Governance & Compliance Location : Mumbai HO (CPC) Reporting To : Chief Information & Digital Officer (CIDO) Industry : Finance / Banking / Insurance Team Size : 4 Direct Reports Grade : M2 Job Purpose To lead and manage comprehensive IT Governance functions including Project Management Office (PMO), Information Security (SOC/IS Compliance), IT policy and audit compliance, vendor and resource lifecycle management, IT budget/spending control, enterprise architecture processes, and the Resilience Operations Center (ROC). Key Responsibilities 1. PMO (Project Management Office) Leadership Oversee project monitoring, control, change request prioritization, defect management, and production issue tracking. Ensure audit-compliant production moves and maintain related documentation/templates. Manage project management tools, including contract/task management platforms. 2. Vendor Management & Payout Processing Handle vendor onboarding (RFPs, empanelment), resource selection, contract creation, SLA/NDA formation. Process POs and invoices in compliance with MSME and legal norms. Conduct resource background checks, vendor performance rating, and audits. Oversee IT budget management and detailed spend analysis. 3. IT Governance & Compliance Maintain lifecycle of IT policies, standards, and procedures. Ensure timely responses to IRDAI and other regulatory bodies. Manage ITGC controls (e.g., access ID and software compliance). Oversee Enterprise Architecture processes like ARB, CCB, etc. 4. Security and Audit Compliance Coordinate CITSO and Security Operations Center (SOC) functions. Enforce ISO-compliant security policies and scheduled IT compliance reports. 5. Stakeholder Management Act as liaison between CIO, IT Heads, and internal/external auditors (including IRDAI). Critical Competencies Strategic program management Executive-level communication and presentations Regulatory and ISO/ITGC audit compliance Process improvement and escalation handling Conflict resolution and stakeholder negotiation Team leadership and cross-functional coordination Vendor contracting, audit, and performance management Qualifications & Experience Education : BE/B.Tech/Graduate in Electronics/IT/Computer Science with MCA Experience : 20+ years, with at least 10 years in: PMO Vendor Management IT/IS Audits Regulatory (IRDAI) compliance Large-scale BFSI experience Certifications (Preferred) : ISO Lead Auditor PMP (Project Management Professional) ITIL (Information Technology Infrastructure Library) Should have experience from BFSI If Interested do share your updated resume on jeena.sunil@evokehr.com or connect on -9274682913

The Controllership Service Delivery Senior Manager for will be a highly collaborative Finance team member. This exceptional individual will be part of a team responsible for the governance of Global Financial Services (including outsourced services) and demonstrating the following attributes: Exceptional expertise in record-to-report accounting processes Deep understanding of the business landscape, market trends, and industry dynamics Open communication and cooperation to ensure R2R activities are executed seamlessly Successful candidates will possess excellent leadership skills, inspiring and motivating team members to deliver exceptional results. A minimum of 7-9 years of experience is required. CA/CMA Qualified only. Governance of Knowledge Management Activities SME for Work Instruction repository; Conduct ongoing management of repository to ensure data is maintained correctly Coordinate routine Work Instruction review, management, and escalation of non-compliance Identify opportunities to standardize processes and documentation Conduct process mapping workshops and evaluate processes to drive standardization and efficiencies Host training sessions for users and create training documentation on repository and knowledge management process Serve as contact on any repository platform integration and transitions

Company Description Entain India is the engineering and delivery powerhouse for Entain, one of the world’s leading global sports and gaming groups. Established in Hyderabad in 2001, we’ve grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create innovative technology that supports Entain’s mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description Initial information gathering for Requests, Changes and Incident Management Driving Problem tickets to make sure reoccurring issues will be avoided Making sure tickets have the required information / approvals to get it implemented Responsible for ensuring all incidents/requests are handled according to SLA’s thus ensuring customer satisfaction and business continuum. Resolving tasks assigned within the given SLA’s and ensure team adherence to these. Ensure escalation/involvement to appropriate leads or teams are done within given timeframes. Responsible for the ownership of all incidents / changes escalated to the team from either IT Service Desk, Retail Service Desk or SOC. Monitoring network alerts and work with SOC to quickly escalate the right things to the right teams Managing Maintenance windows for 300+ ISP links and proactively shut down peers to minimize possible impact due to ongoing work. Working with the Meraki Dashboard to make sure Retail issues are handled quickly along with Retail Service Desk Working with our ScrubbingCenter providers’s SOC to cover Cisco ThousandEyes alerts and requests Responsible for monitoring the network infrastructure in all environments (Production Digital, Production Retail, Development and Corporate) and of planning and delivering capacity in coordination with other Infrastructure teams and the corresponding TeamLead / Head of Department. In conjunction with Infosec ensure that we assist in any regulatory audit and ensure security compliance within our infrastructure. Bring up and drive initiatives to simplify and standardize configurations and automate tasks Conduct monitoring and capacity planning activities. Support, debugging and troubleshooting in the event of incidents including root cause analysis. Support in all other day to day business work (Projects, Stories, Tasks) Maintain and use Linux based monitoring and management systems The role involves working in night shifts and monthly rotational shifts as per business requirement Qualifications Education & Experience: completed IT Bachelor degree minimum of 3 years of working experience in core networking. Fluent English (minimum B1) is a prerequisite Technical Skills Expert knowledge in the following fields would be an advantage: Strong Basics of Network Topology TCP/IP protocol suite SSL/TLS DNS Firewalls; Routing (IGP and/or EGP) Switching Load-Balancing; Application Layer DDoS Mitigation Network Monitoring (various tools but also SNMP, REST-APIs etc basics) IPSec SSL-VPN Social Skills good communication skills Problem solving and analytical skills Ability to perform in stressful situations Teamplayer which can work self-contained if necessary Self-motivated, self-responsible, proactive and delivery focused working attitude Additional Information We know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like: Safe home pickup and home drop (Hyderabad Office Only) Group Mediclaim policy Group Critical Illness policy Communication & Relocation allowance Annual Health check And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The role-holder is responsible to lead / support initiatives within the FCSO Functions impacting all FCSO Functions, GBS analysts and Country / Group FCC, at the same time be the champion on project management activities, driving a value-driven change implementation approach. A multi-faceted candidate is sought who: Demonstrates a dynamic role which can shift between business analysis, functional champion and functional test lead depending on the project requirement for FCSO stakeholders' engagement. Ensures business needs are well understood and delivered. Supports/leads project management and change management activities ensuring business readiness. Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (E&T) Key Responsibilities Key Responsibilities Lead all activities in terms of defining the scope and impact assessment by engaging and co-ordinating with all required stakeholders. Drive solution definition, design discussions and strategic alignment across all stakeholders Prepare options analysis, benefit case and propose fit for purpose solutions and drive agreement across diverse set of stakeholders. Perform functional impact assessment across processes, systems and solutions. Drive process improvement initiatives considering business impact, risk and compliance aspects and operational effectiveness and efficiency metrics. Ensure self develops a detailed understanding of FCC policies and procedures. Identify dependencies and adjacencies with other key initiatives and work-streams. Manage and engage key stakeholders across FCSO, CFCC, Risk, T&I, Regions etc. Review existing processes and drive process changes, where applicable Liaison with Product Owners and various project stakeholders to assess, document and socialise change impact. Responsible towards adhering to the bank's Change management and delivery standards. Strategy Keep abreast of market developments (technologies, best practices, competitor strategies) Works with Conduct & Financial Crime Compliance (CFCC), Business/Functions and Financial Crime Solutions Operations (AAA, MI, FCC Region/Country/Segment/Function/Group, SPOT, Data Team, Project implementation team) and Technology teams towards end-to-end analysis, support design, development & implementation. Advises and influences to deliver against FCSO and Bank strategy. Support in driving the transformation agenda of FCSO to a client-centric orientation by using agility, human centric design (HCD), new ways of working, agile in a way that drives a habit of improvement. Project and Delivery Management Business Active engagement with business stakeholders to capture and document requirements and provide regular updates in terms of functional and process changes. Review new business requirements and provide solutions where required. Assess and understand risk profiles of products, channels, and clients/non-clients Project / Delivery Management Support Project Manager towards managing project scope, change requests and with other project related support activities. Manage the relationship with the client and relevant stakeholders. Perform risk management to minimize potential risks. Create and maintain comprehensive project documentation. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Participate in regular project meetings and forums. Lead defect triage meetings and closely work with business users for successful defect resolution and User Acceptance testing. Processes Adhere to Change Delivery Standards and related processes RAID Management and escalation as appropriate Identify, track and manage dependencies across all impacted processes and systems. Governance People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. Foster good relationships with the Product Owners, Process Owners, Function Leads and other project stakeholders Risk Management Identify project and business risks, escalating to the Project Manager, Programme Manager, Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk. Ensure all implementations mitigate risk where possible. Support all control checks undertaken under the T&O Operational Risk Framework (ORF) Adhere to the required standards of risk management to manage all project related activities. Coordinate with POs, 1LoD Risk Manager and 2nd line of defence, as applicable. Governance Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks/issues. Orchestrate/Facilitate decision making processes between senior stakeholders, as required. Ensure projects respect internal policies and frameworks, and the overarching programme governance standards. Set the project ready to pass internal audits. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Key stakeholders Ensure consistent quality control and standards across all programme / project mandatory artefacts. Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance & Technology teams. Other Responsibilities Embed Here for good and Group's brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Business and Functional Analysis Stakeholder Engagement Communication (Written and Verbal) Documentation Anti Financial Crime Processes and Systems Workflow and Case Investigation Management Qualifications 8 to 9+ years of overall experience as a functional champion/ end to end business analyst across Name Screening, Transaction Screening and/or AML functions. Experience working in or dealing with Compliance and associated matters. Experience of managing and/or working for large and complex transformation initiatives Experience in Case management workflow; Experience in Anti-financial crime case investigation workflow would be a plus Experience as the key liaison with stakeholders to define and execute improved control frameworks. Experience in core platform implementation, system integration, changes to Name Screening, Transaction Screening and/or Transaction Monitoring systems etc. Experience and knowledge of the emerging financial crime risk typologies would be a plus. Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline and budget. Excellent professional skills, including verbal and written communication. Proficient in tools such as Microsoft Office, Confluence, ADO etc. Highly developed communication and stakeholder management skills, able to converse in appropriate levels of detail with Business Heads, COOs/CIOs, Frontline, Middle Office/Operations Risk, Legal & Compliance (L&C), Financial Crime Compliance (FCC), etc. Education Graduate or Higher Certifications Preferably Agile Product Certified Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Service Desk A ssociate acts as the first line of support for technical issues and service requests, providing essential intake, triage, and routing services across multiple capability groups. The role is responsible for capturing accurate issue details, ensuring timely routing to resolver teams, and executing defined Level 1 tasks based on SOPs. In addition, the analyst plays a critical part in maintaining service quality by monitoring SLA adherence and escalating potential breaches to team leaders . This position requires excellent communication skills, strong attention to detail, and a customer-focused mindset to help maintain a high standard of IT service delivery. Key Responsibilities: Ticket Triage and Routing: Review and triage all inbound tickets by collecting necessary issue details and assigning them to the appropriate resolver queues within the defined scope of services. Inbound Call Handling: Receive and process inbound support calls from users, ensuring accurate documentation and ticket creation based on the conversation and issue raised. Customer Escalation Management: Handle ticket escalations from customers in cases of service failures. Ensure that escalations are acknowledged and directed to the appropriate resolver groups in a timely manner . SLA Queue Monitoring: Continuously monitor SLA-based queues and proactively identify tickets that are approaching breach timelines. Notify teams lead to enable timely resolution and SLA compliance. Execution of L1 SOP Tasks: Perform basic operational tasks as defined under Level 1 Standard Operating Procedures (SOPs) across various capability groups. These tasks may include routine system checks, report generation, or environment health verifications. Coordination with NOC Team: Although the responsibility of publishing service outage communication has transitioned to the NOC team, the Service Desk Analyst must remain aligned with NOC during outages to ensure internal awareness and timely updates when needed. Job Requirements Technical Skills: Bachelor’s degree (in IT would be preferred Experience range: 0 to 6 months of experience Desirable working on Azure/AWS/M365 services Desirable Qualifications: ITIL Foundation Level certified/Microsoft Azure fundamentals (AZ-900)/Microsoft 365 Fundamentals (MS-900) Skills & Competencies: Strong written and verbal communication skills with a customer-first approach and professionalism under pressure Ability to follow documented processes and SOPs with accuracy and consistency High attention to detail, especially in documentation and data entry Basic understanding of IT systems, ticketing platforms, and support processes Proactive, organized, and capable of managing multiple tasks effectively in a fast-paced environment Team-oriented mindset with a strong sense of accountability and reliability Enthusiastic about working in a structured, process-driven support environment Open to learning, continuous improvement, and contributing to a central knowledge base for process efficiency Willingness to work rotational shifts, including weekends and holidays, to support 24x7 service operations Company description Why SoftwareOne? Looking for an internship or first job? Starting your career is complicated, isn't it? Not with us! You can become a new #swomie and enjoy the advantages we have prepared for new talents, as we want you to gain experience but also develop your career at a global company: Intensive - and continuous training, the IT world is moving forward and we don't miss a thing! Mentoring - You will have your own mentor to guide and help you. Involvement - The best professionals ready to teach you as much as you want. At SoftwareOne we offer you a Junior position in our Service Desk team. And the best part - we teach you everything you need to know through our SoftwareOne Academy!

Information Technology Service Desk Team Lead/Technical Services Support Team Lead - India TMS Global are a wholly owned subsidiary of DS Smith, an International Paper company who are a listed multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global is an outsourced provider of end-to-end Retail Marketing/POS and Packaging services and solutions Globally. We partner with our customers managing all retail POS categories as well and innovative and sustainable Packaging Solutions and Supply chain management globally as their single outsourced partner. We are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. TMS’s Global family is growing and we have a fantastic opportunity for an experienced Technical Services Support Team Lead to join our IT Operations Support team in Gurgaon, India on a permanent basis. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Team Lead, you will be responsible for the day-to-day management of the Technical Support team and for the smooth running of the technical support service. This includes ensuring all processes, policies and procedures are continually followed, updated, and enhanced upon day-to-day and as the business continues to grow and develop. The Technical Services Support Team Lead is responsible for the line management of the entire Technical Support Team daily. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. We are looking for someone who can manage and lead a team and also someone who wants to deliver world class IT support to our internal customer’s and has an eye for how things can be constantly improved to ensure the highest standard of customer service is delivered. Some of the responsibilities you will be doing Day to Day: You will be Provide and oversee exceptional and first-class remote, on site, and telephone based technical support at all times, building a rapport with internal and external customers and ensure this is reflected within the support team. Create and update policies, procedures and processes and ensuring those policies, procedures and processes are followed by the team and that any necessary or recommended changes and any significant breaches are investigated and escalated Management of all technical aspects of delivering support, across several key workflows. Managing, motivating, and leading the Service Desk team, including training, 1-2-1’s and personal development for team members. Management of technical queries from within the team – escalation point for any support escalations. Ensure ownership is taken of technical issues and that these are seen through to completion Implement methodologies to improve support resolution, manage customer perceptions, and build strong internal relationships. To qualify for the role, you must have: Technical & Operational Expertise Proven capability in managing IT service delivery in fast-paced, high-demand environments. Hands-on experience supporting hardware, software, and cloud-based services, including Microsoft Windows 10, Microsoft 365 (including Teams), Azure AD, and Intune. Familiarity with ITSM tools such as Zendesk and ServiceNow, with a strong grasp of IT service management principles. Certifications & Frameworks ITIL Foundation V3 certification or equivalent understanding of ITIL-based service management practices. Leadership & Team Management Demonstrated success in leading technical teams, including task delegation, performance coaching, and resource planning. Ability to foster a collaborative team culture and drive accountability and results. Communication & Interpersonal Skills Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences. Confident and approachable demeanor, with strong stakeholder engagement and customer relationship management skills. Proficiency in English and the local language. Strategic Thinking & Continuous Improvement Track record of identifying and implementing process improvements and driving operational efficiency. Experience in creating and refining IT support processes and procedures in collaboration with cross-functional teams. Strong planning and prioritisation skills, with a focus on outcomes and service excellence. Vendor & Supplier Coordination Experience managing third-party suppliers and ensuring service level agreements are met. Self-Management & Initiative Self-motivated and proactive, with the ability to work independently and make informed decisions under pressure.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Lead Project Management responsibilities for the Initiative funded projects in FCSO Screening and Monitoring Functions covering the FCSO engagement activities to achieve the strategic objective of FCSO technology & Operations landscape. The Role-holder Is Responsible To Lead / Support Initiatives Within The FCSO Functions Impacting All FCSO Functions, GBS Analysts And Country / Group FCC, At The Same Time Be The Champion On Project Management Activities, Driving a Value-driven Change Implementation Approach. A Multi-faceted Candidate Is Sought Who: Demonstrates a dynamic role which can shift between change manager / project manager depending on the project requirement for FCSO stakeholders' engagement. Ensures business needs are well understood and delivered. Supports/leads project management and change management activities ensuring business readiness. Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (E&T) Key Responsibilities Key Responsibilities Conduit between the FCSO Functions, Technology, GBS analysts, and Country / Group FCC Review existing processes and drive process changes, where applicable Liaison with Senior Project Managers / Programme Managers, Product Owners and various project stakeholders Preparation of programme/project materials for various senior management committees as applicable Responsible for the delivery of project/initiatives successfully within scope, budget and timeline. Responsible towards adhering to the bank's Change management and delivery standards and all required project / programme governance requirements. Strategy Manage the interdependencies / intra-dependencies across multiple projects / programmes. Work with and provide challenge to project / initiative members covering delivery across multiple teams. Ensure that project and programme delivery is following expected schedule/plan. Manage and track delivery milestones in a structured fashion, providing governance visibility. Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution. Ensure project priorities, as defined through the respective project and programme governance committees, are followed. From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility. Business Active engagement with business stakeholders to provide regular project / programme updates. Project and Delivery Management Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects. Provide active support to ensure that all projects are delivered on-time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant internal stakeholders. and ensuring technical feasibility Ensure resource availability and allocation. Develop a detailed project plan to monitor and track progress in co-ordination with Senior Project Manager / Programme Manager Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Report and escalate to management as needed. Manage the relationship with the client and relevant stakeholders. Perform risk management to minimize potential risks. Create and maintain comprehensive project documentation. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Track project performance, specifically to analyse the successful completion of short and long-term goals. Meet budgetary objectives and make adjustments to project constraints based on financial analysis. Use and continually develop leadership skills. Attend conferences and training as required to maintain proficiency. Perform other related duties as assigned. Planning and Tracking Planning and tracking Manage the interdependencies / intra-dependencies across multiple projects / programmes. Ensure that project and programme delivery is following expected schedule/plan. Manage and track delivery milestones in a structured fashion, providing governance visibility. Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution. Ensure project priorities, as defined through the respective project and programme governance committees, are followed. From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility. Processes Change Delivery Standards and related processes Define and manage Project Plan including dependencies. RAID Management and escalation as appropriate Ensuring adherence to Programme Standards (e.g., progress reporting, risks and issues, change control, etc.) across the workstreams. Manage dependencies between all impacted workstreams. People & Talent Proactively manage resourcing in team and on projects to support successful delivery. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. Foster good relationships with the Product Owners, Process Owners, Function Leads and other project stakeholders Governance Risk Management Identify project and business risks, escalating to the Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk. Ensure all implementations mitigate risk where possible. Support all control checks undertaken under the T&O Operational Risk Framework (ORF) Adhere to the required standards of risk management to manage all project related activities. Coordinate with POs, 1LoD Risk Manager and 2nd line of defence, as applicable Ensure all change risk management activities of the project are completed and change / delivery artefacts are readily available. Coordinate with first line of defence (e.g., Risk Managers, Product Owners, Process Owners) and 2nd line of defence (e.g. Operational Risk Officer, Risk Framework Owners) to provide comprehensive change risk-based assessment coverage across the Group. Governance Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governances' channels/forums. Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks/issues. Responsible for preparation of project / programme materials for various senior programme management committees, risk committees, and for the preparation of regulatory updates, if required Ensure that clear and accurate status reporting is being provided to governance committees such as FCSO Pre-Refinement Forum, FCSO Refinement Forum and the TTO QPR. Orchestrate/Facilitate decision making processes between senior stakeholders, as required. Ensure projects respect internal policies and frameworks, and the overarching programme governance standards. Set the project ready to pass internal audits. Other Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Ensure consistent quality control and standards across all programme / project mandatory artefacts. Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance & Technology teams. Other Responsibilities Embed Here for good and Group's brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Project Management Stakeholder Engagement Communication (Written and Verbal) Documentation Anti Financial Crime Processes and Systems Qualifications 15+ years of overall experience as a Project Manager / Project Delivery Lead for a large transformation initiative Experience working in or dealing with Compliance and associated matters. Experience of managing and/or working for large and complex transformation initiatives Knowledge and experience of SCB's change delivery standards and governance requirements Proficient in tools such as Microsoft Office, Confluence, ADO, Clarity etc. Experience in core platform implementation, system integration, change management across Anti-financial crime landscape would be a plus. Experience and knowledge of the emerging financial crime risk typologies would be a plus. Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline and budget. Excellent professional skills, including verbal and written communication. Highly developed communication and stakeholder management skills, able to converse in appropriate levels of detail with Business Heads, COOs/CIOs, Frontline, Middle Office/Operations Risk, Legal & Compliance (L&C), Financial Crime Compliance (FCC), etc. Education Graduate or Higher Certifications Project Management (AGILE, PMP) Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What We Offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, pension, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy ResponsibilityExpectations HOTO Review & ApprovalReview the project scope, tender along with Manager, Highlight the Risk & challenges. Review the cost in line with project scope, technical specifications. Have the complete understanding of solution offered. Preparation of Project schedule Prepare project schedule in MSP with clearly defined critical path and milestone and highlight clearance required from customer System knowledge Data Center Projects Hands on experience(10-12 Years) with Installation, testing & Commissioning of CCTV, Access, BMS, Fire alarm Systems. Certifications for Commissioning of Security and Fire detections systems. Project Management Hands on experience in Data Center Project Management, Vendor Management. Testing & Commission process. Resource and subcon deploymentEnsure competent resources are deployed at site to handle project effectively. Efficient and competent subcon with adequate manpower is deployed to meet the project timeline Monitoring site Progress - Planned Vs ActualReview the design and construction progress with design and project team weekly and may be daily depending on volume and complexity of the project. Site walk with Project engineer to monitor the site progress in line with schedule Quality check and auditsDuring site walk check for quality of installation. Ensure audits done parodically and findings are addressed on immediate basis. Ensure project engineer do not repeat the findings of audit. VO managementCreate VO opportunity , tender / Non tender / Time extention cost escalation. VO of 10-15% project value Site meetingsBe part of site meetings, Raise the alerts for dependencies or clearance which may impact our project deliveries. Escalate to next level of PMC/customer if dependencies are not getting cleared Coordination with cross functional team like design , SCM,L&D, Quality & financeCoordinate with internal stake holders to ensure project deliveries are met. Highlight to next level in organisation if any support required to ensure project timelines are not hampered. Maintain Project Cash Flow - UBR/Collection/VOTimely invoicing / AR collection/VO. Push for VO with site team. Account statement is maintained for each project. Project completion and hand overPrecommissioning check to be done before T&C. Ask for any technical or resource support to manager in advance. Start preparing O&M, As built, manual during Pre-commissioning stage only.

We’re looking for a smart, organised, and proactive individual to own the flow of our ERP/software projects — from first client enquiry to final delivery and sign-off. You’ll ensure every project follows its planned lifecycle, keep all stakeholders aligned, and keep the Project Head informed of real-time situations. This is not a micromanagement role — every team member is responsible for their own work. Your job is to ensure the overall plan stays on track, priorities are managed correctly, and nothing falls through the cracks. Key Responsibilities * Track the end-to-end lifecycle of multiple projects, ensuring all stages follow the agreed plan. * Prioritise tasks based on urgency — e.g., handle production/SLA issues first, then resume planned feature work. * When priorities change, revise timelines and communicate updated plans to all stakeholders. * Monitor Jira tickets for overdue or stuck items, and take timely action — reassign, escalate, or hold as needed. * Coordinate with Developers, QA, Implementation, and Admin to keep timelines intact. * Maintain accurate project documentation, status updates, and change logs. * Assist Project Head with real-time problem-solving and escalation management. * Requirements * 1+ year of experience in project coordination, operations, or similar role. * Strong organisational, follow-up, and work prioritisation skills. * Familiarity with software/ERP project workflows and Jira (preferred). * Proficiency in MS Excel / Google Sheets. * Clear communicator with a proactive, problem-solving mindset. Work Location: H-141, Sector 63, Noida Work Mode: Work from Office Type: Full-time Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total: 1 year (Preferred) Work Location: In person Expected Start Date: 18/08/2025

Role: L1L2 Application Support Engineer – Ellucian Banner Exp: 3-15yrs Location: PAN INDIA JD Bachelor’s degree in Computer Science, Information Systems, or related field Basic/Medium level understanding of Ellucian Banner Student Understanding of ITIL principles and incident management lifecycle Proficiency in MS Office and common tools (excel, outlook etc.) Knowledge of ticketing systems (Ivanti, ServiceNow, Jira, etc.). Excellent written and verbal communication skills to interact with users and other support teams Ability to provide excellent customer service and build positive relationships Excellent problem-solving, analytical, and communication skills Ability to work independently and manage multiple priorities under tight timelines (manage workload effectively to meet SLAs) Technical skills in debugging .net code, PL-SQL packages, Writing Queries, Providing raw data etc Revised with Banner Forms and Banner Entity Relationship Diagram L1/L2 will be the first line of support for Ellucian Banner SIS Act as the initial point of contact for users reporting issues with Banner Student and ensuring customer satisfaction through effective communication and timely resolutions. Provide daily, weekly reports on issues by status, age, and severities. Escalation Management: Escalate unresolved incidents to L3 development teams, providing detailed information and contributing to the resolution process. Identifying and logging problem tickets for enhancements Update knowledge base with new solutions, known errors and user guides Educating users on how to avoid recurring issues Banner Student L1/L2 Support role for P1 tickets will involve providing first-level technical support for critical, high-priority issues within Banner Student SIS. This includes: triaging (perform initial diagnosis and step-by-step guidance for common issues/ basic tasks like login failure, UI errors, access problems etc.) prioritizing escalating (complex issues for L2/ L3 teams for details) tracking (track escalated tickets and follow-up to ensure SLA compliance & resolution updates), incidents reported by users, ensuring timely resolution and adherence to service level agreements (SLAs) Collaboration with other support teams (L2/L3) is crucial for complex issues

Role Summary As an L3 or Lead Engineer, you will be responsible for advanced support and leadership in managing network and security devices across customer environments. You will handle escalations, lead troubleshooting efforts, and coordinate with OEM TAC teams to resolve complex issues. You will also mentor junior engineers and contribute to process improvement and service excellence. Key Responsibilities Serve as the highest escalation point for L1/L2 teams in device-related incidents. Lead troubleshooting and resolution of complex issues across firewalls, routers, switches, and endpoint devices. Perform root cause analysis and drive permanent fixes. Coordinate with OEM TAC (Cisco, Palo Alto, Fortinet, etc.) for critical issues. Oversee configuration, monitoring, and maintenance of managed devices. Ensure timely patching, firmware upgrades, and configuration backups. Validate device health and performance through NMS/SIEM tools. Maintain and update device inventory and documentation. Review and implement changes as per ITIL processes. Lead incident response for device-related security events. Document incidents, resolutions, and lessons learned. Participate in customer calls and provide technical expertise. Assist in onboarding new customers and devices. Provide recommendations for infrastructure improvements. Guide and mentor L1/L2 engineers. Conduct knowledge-sharing sessions and training. Collaborate with SOC, NOC, and service delivery teams. Ensure device configurations align with compliance standards (ISO 27001, PCI-DSS, etc.). Generate reports on device health, incidents, and performance metrics. Support audit and documentation requirements. Requirements Required Skills & Experience 5–8 years of experience in network/security device management. Expertise in Firewalls (Palo Alto, Fortinet, Cisco ASA). Expertise in Routers/Switches (Cisco, Juniper). Expertise in Endpoint protection platforms. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). Experience with SIEM/NMS tools (SolarWinds, Splunk, QRadar). Familiarity with ITIL framework and service management tools. Certifications (Preferred) CCNP / CISM/CEH ITIL Foundation. OEM-specific TAC certifications. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Leadership and mentoring capabilities. Ability to work under pressure and manage multiple priorities. Interested or know someone who is? Let’s connect! 📩 Apply or refer: Share your CV at shalini.geedi@zazz.io

This position is posted by Jobgether on behalf of Gigmo Solutions Pvt. We are currently looking for a Technical Support Engineer in India. This role offers an exciting opportunity for tech-savvy professionals to provide expert technical support to small and medium business customers using cloud-based Microsoft technologies. You will troubleshoot, resolve, and escalate technical issues while ensuring a high level of customer satisfaction. The position involves working with cross-functional teams, following standard procedures, and using analytical problem-solving skills to deliver timely solutions. You will gain hands-on experience with Microsoft 365, Azure, and other cloud services while contributing to a dynamic and globally distributed support environment. The role is ideal for candidates who thrive in fast-paced, collaborative settings and enjoy helping customers succeed with technology. Accountabilities Provide technical support for Microsoft 365 services, including Exchange, Teams, and SharePoint, to business customers Handle escalation calls and resolve tickets according to SLA requirements Take ownership of customer issues and follow them through to resolution Research, diagnose, troubleshoot, and identify solutions for system and cloud-related issues Follow standard procedures for proper escalation of unresolved issues to internal teams Prioritize and manage multiple open issues simultaneously, ensuring timely resolution Collaborate with cross-functional teams to improve support processes and customer experience Requirements Freshers or candidates with prior exposure to Microsoft 365 or Microsoft support processes Excellent written and verbal communication skills Willingness to work in 24/7 shift schedules Own a laptop with Windows 10/11, TPM 2.0, minimum 16 GB RAM, and fast internet (50 Mbps or higher) Strong analytical and problem-solving skills, with the ability to guide customers step by step Familiarity with cloud technologies (Microsoft 365, Azure) is highly desirable Benefits Opportunity to work with a leading global software partner Hands-on experience with Microsoft Cloud Technologies Remote work flexibility with a structured shift schedule Exposure to global support processes and cutting-edge AI tools Professional growth and learning opportunities in technical support and cloud services Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

This position is posted by Jobgether on behalf of Fresh Prints. We are currently looking for a Revenue Manager in India. This role offers the opportunity to lead and optimize revenue operations in a fast-paced, high-growth environment. You will oversee billing processes, manage a team, and ensure accurate revenue reporting while driving improvements across workflows and customer interactions. The position blends finance, operations, and customer success, providing a strategic and hands-on platform to influence business growth. You'll build dashboards, track revenue metrics, and implement automation to enhance efficiency. This role requires a detail-oriented, analytical thinker with strong leadership skills who thrives on process optimization and cross-functional collaboration. Accountabilities Lead and develop the Billing team, setting expectations and fostering a customer-first mindset Oversee billing communications, ensuring clarity, empathy, and timely resolution Monitor and improve performance metrics such as response time, resolution time, and CSAT Own the monthly revenue close, including reconciliations, reporting, and variance analysis Build dashboards and reports on revenue trends, churn, MRR/ARR, and pricing insights Automate and enhance manual billing workflows, including invoice generation and refund approvals Act as point of escalation for complex billing issues and de-escalate with accuracy and professionalism Track open tickets and customer conversations to identify patterns and drive process or product improvements Partner with finance, operations, and customer experience teams to align revenue processes with organizational goals Support audits and finance data requests, ensuring documentation is accurate and complete Resolve revenue data discrepancies across systems and teams Refine billing and revenue policies based on business needs, feedback, and edge cases Requirements 5+ years of experience in revenue operations, billing, accounting, or finance, preferably in startup, SaaS, or logistics environments Proven leadership experience, managing teams (offshore experience is a plus) Deep understanding of revenue flows, including subscriptions, usage, and tiered pricing models Hands-on experience with billing/finance tools (NetSuite, Nexudus a plus) Advanced spreadsheet and reporting skills (Excel, Google Sheets) Experience designing and automating billing/invoicing workflows Strong communication skills for cross-functional collaboration and customer-facing interactions Ability to navigate ambiguity, prioritize effectively, and operate in a fast-moving environment High attention to detail with consistent reporting accuracy Customer-centric mindset with a focus on issue resolution and policy design Benefits Competitive salary and performance-based incentives Remote work flexibility Professional development and growth opportunities Exposure to cross-functional projects in finance, operations, and customer success Opportunity to lead and mentor a high-performing team Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

Job Title: Deputy Manager – Real Estate Location: Mumbai, Hyderabad 27007 Experience: 5 – 8 YearsSalary Range: INR 17,00,000 – 24,00,000 Role Overview A growing real estate tax practice is seeking a Tax Manager or Deputy Manager with strong U.S. taxation experience, particularly in real estate (REITs, rental real estate, etc.) . This role involves client engagement, technical oversight, people management, and delivering high-quality tax services. The ideal candidate is detail-oriented, collaborative, and capable of operating in a dynamic work environment. Key Responsibilities Manage and review U.S. tax returns (mainly Form 1065) and supporting documentation related to real estate clients. Handle client communications to manage expectations, deliver quality service, and support process improvements. Act as the first escalation point for staff and seniors regarding technical tax queries. Provide guidance and mentorship to junior team members while managing a small team (1–2 members). Oversee day-to-day operations of assigned engagements, ensuring accuracy and timely delivery. Collaborate on technical tax matters, planning, projections, and finalization of deliverables. Support senior managers and leadership in client delivery and team management activities. Monitor performance and conduct engagement evaluations of junior team members. Ensure risk management protocols are followed across client engagements. Mandatory Qualifications Bachelor’s degree in Accounting or related field. Minimum 4 years of progressive U.S. or global tax experience. Solid experience working with real estate taxation (including REITs and rental real estate structures). Exposure to U.S. tax forms, primarily Form 1065. Hands-on experience working with global teams or U.S.-based clients. Preferred Qualifications CPA, CA, or Enrolled Agent credentials (preferred but not mandatory). For Deputy Manager level, M.Com/MBA or actively pursuing CPA is acceptable. Experience handling client escalations and training junior staff. Strong communication skills, both verbal and written. Target Profiles Professionals with stable career histories and leadership potential. Work Schedule & Location Details: Work model: Hybrid (4 days work from office, Monday & Friday mandatory) Office timing: 12:30 PM to 9:30 PM IST (subject to change during peak tax seasons) Office location: Goregaon East, Mumbai or Hyderabad Candidates should reside within 1-hour commute to the office. Skills: tax,real estate,office,management,engagements

Alight is hiring a Business Technical Analyst / Scrum Master to join our Retiree Health Solutions business unit . As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. The Business Technical Analyst / Scrum Master is responsible for working with a team and stakeholders to gather , captur e, and groom requirements, develop acceptance criteria, and assist u ser t esting to ensure a quality product is delivered for one or more produc t teams . Key Responsibilities Facilitate Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives. Guide and coach the Scrum team on Agile principles and best practices. Remove impediments and blockers to ensure smooth project delivery. Collaborate with the Product Owner (s) to manage and prioritize the product backlog. Liaisons between Business Product Owner(s) and Technology Development team(s). Leads business requirement discussions based on priority set by the Product Owner; manage capture of materials and documentation as needed by the team to support successful delivery. Supports and coordinates User Acceptance testing. Foster a culture of continuous improvement by encouraging feedback and process refinement. Promote team accountability and ownership of deliverables. Ensure alignment with organizational goals and Agile standards. Documents requirements (user stories), functional and nonfunctional, for existing and new products, to pass on knowledge to the technology delivery team. Answers questions and works closely with the project team and business team throughout development. Applies and adapts agile values and principles with the team to improve workflow , identify lessons learned, evaluate completed tasks , and make process improvements based upon successful and unsuccessful project elements. Develop s best practices to share. Serves as an escalation point for issues requiring functional engagement. Required Skills And Qualifications Bachelor’s degree in computer science , Information Technology, Business or related field. Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or SAFe Scrum Master certification (preferred) Proficiency in Agile tools such as Jira, Azure DevOps Understanding of software development lifecycle (SDLC) and DevOps Practices Strong understanding of Business Systems and Customer Relationship Management software, particularly Microsoft Dynamics CRM , preferred. Strong facilitation, conflict resolution and problem-solving skills Excellent communication and stakeholder management abilities. Ability to drive team collaboration and foster a high-performing Agile culture. Excellent analytical and critical thinking skills. Strong facilitation skills in leading planning meetings, reviews, and retrospectives. Good interpersonal skills and ability to work with diverse and remote teams. Ability to structure and communicate needs, requirements, and solutions in a business context for business stakeholders. Experience: 5+ years of experience as a Scrum Master in Agile environments for a product focused delivery team Proven track record of successfully delivering projects using Scrum methodologies. Experience working with cross-functional and distributed teams. Experience in Health Insurance Technology Solutions. Domain expertise in IT, software development, or relevant industry sectors. Experience in coordinating and managing teams to develop functional designs that satisfy the user requirements. Successful track record of delivering technology projects of very high complexity. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

This job is with Hogarth, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. About The Role The Hub Operations Manager plays an active role in leading and running the Hub operations to support their team in the execution of world-class marketing communications. As the central point-of-contact for all Geo’s utilizing the Hub, the Hub Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform. This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role. Job Responsibilities Stakeholder Management Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders. Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders. Build strong, trusting relationships with stakeholders, manage perceptions and expectations Ensure India GAD (based in Mumbai) and Leadership team (eg. Head of Delivery, SMEs) are informed on all matters relating to Operations. Effectively and impartially navigate teams with conflicting priorities. Operational planning and reviews Process and Operations Ensure operational frameworks and best practices are embedded across the account. Work closely with leadership team to flawlessly deliver work that meets the client’s business needs. Lead year round planning of projects including: Office and systems setup Resource mapping Talent team relationship Onboarding of resource for large scale programmes Collaboration with IT Lead on tech and infrastructure requirements Work with wider team on training plan and development Oversee security and compliance Champion the operational Hub playbook Act as primary point of contact regarding all Hub operations. Involve and collaborate other stakeholders as and when needed. Work with all support teams to ensure every reources is setup, onboarded and trained. Manage resourcing across teams by monitoring utilization and productivity. Ensure full compliance with all financial procedures and policies. Manage resourcing across teams by monitoring utilization and productivity. Demonstrate solid commercial knowledge and financial acumen. Resource Management Collaborate closely with Geo Teams to identify the resource needs. Play an actively role supporting the Talent team in recruiting and staffing Plan and coordinate training/onboarding for incoming and existing teams Ensure resources are utilized and available to support multiple Geo’s, negotiating availability with stakeholders and uplifting as required for busy periods. Ensure teams are engaged and motivated to perform Conduct and manage performance appraisal, in consultation with production leads Team and one-on-one management/mentoring, in consultation with production leads Ongoing engagement with key bench staff Point of escalation for Hogarth internal teams Champion Hogarth culture; a guardian of our values. Requirements Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency Highly organized, meticulous, client-focused and proactive A collaborative and empathetic leader Strong commercial acumen and numeracy skills Demonstrable agency management and problem-solving skills An excellent networker with exceptional people management skills Resilience and ability to work under pressure Strong English speaking and writing skills are essential The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment Our Hogarth Values Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact [email protected] if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Job Title: US HR Representative (Hire to Retire) Location: Coimbatore Work Mode: Work from office Shift: US Shift (Night Shift) Experience: 5+ Years in US HR Operations Key Responsibilities: 1. US HR Operations 2. Contract & Vendor Management 3. Legal & Compliance 4. Stakeholder Management & Escalation Handling 5. Performance & Appraisal Management 6. Industry Knowledge Required Skills & Qualifications: Minimum 5 years of experience in US HR operations. Strong knowledge of I-9, W-4, and E-Verify processes. Experience in vendor negotiations and contract management. Familiarity with US immigration processes (H-1B, GC, PERM). Understanding of legal clauses in HR agreements. Excellent communication & negotiation skills. Experience in hike discussions and performance appraisals. Knowledge of the staffing & contract staffing industry.

Position: Regional Lead Customer Success B2B - Delhi Department : Customer Success Reports To : National Head Location : Delhi Job Type : Full-time Experience : 12+ years in Customer Success - Managing experience of B2B Accounts management Job Purpose We are seeking a seasoned and strategic AVP - Customer Success : Enterprise to lead the Customer Success function for our high-value strategic accounts. This role will focus on developing deep relationships with enterprise customers, ensuring customer satisfaction, maximizing product value, driving adoption, and growing account revenue through renewals and expansion opportunities. You will lead a team of senior Customer Success Managers (CSMs) and collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure that our largest customers derive maximum value from our solutions. Key Responsibilities 1. Strategic Leadership: · Own and grow relationships with large enterprise clients, acting as a trusted advisor to HR, CHROs, and well-being champions.. · Define and track KPIs and success metrics for customer health, satisfaction, retention, and expansion. 2. Customer Relationship Management: · Drive customer retention, satisfaction, and account expansion through exceptional engagement and value delivery. · Act as executive sponsor and escalation point for key accounts. · Establish trusted advisor relationships with C-level stakeholders at enterprise clients. 3. Account Management: · Oversee a portfolio of high-value customers and ensure successful onboarding, adoption, and renewal. · Identify growth opportunities within accounts and partner with Sales for upselling and cross-selling. 4. Team Leadership & Development: · Build, lead, and mentor a high-performing team of senior CSMs. · Foster a culture of ownership, proactivity, and customer-centricity. 5. Cross-Functional Collaboration: · Collaborate with Clinical, Product, Tech, and Marketing teams to ensure seamless delivery of customized programs.. · Provide customer insights and feedback to influence product roadmap and strategy 6. Operational Excellence · Create and optimize account playbooks, success frameworks, and internal processes to improve scalability and consistency. · Ensure compliance with internal and client-specific data privacy and confidentiality norms. Qualifications : Postgraduate / MBA or equivalent advanced degree preferred 12+ years of experience in customer success, enterprise account management, or a related field. At least 5+ years of experience managing teams and working with enterprise-level accounts. Experience in well-being, healthcare, HR tech, SaaS, or professional services is highly desirable. Knowledge, Skills & Abilities (KSAs) Knowledge (What the person should know) · Deep understanding of corporate well-being, employee assistance programs (EAP), and HR strategies. · Familiarity with B2B enterprise account management in a consultative, service-based, or SaaS environment. · Knowledge of customer success methodologies, program lifecycle management, and impact reporting. · Awareness of Indian workplace mental health trends, regulations, and DEI initiatives is a plus. Skills (What the person should be able to do) · Strategic Communication: Exceptional ability to present to and influence senior HR and business leaders. · Data Storytelling: Competency in using analytics and dashboards to communicate program effectiveness. · Account Planning & Program Design: Skilled in co-creating program strategies that align with organizational goals. · People Leadership: Experience building and managing customer-facing teams across regions. · Negotiation & Conflict Management: Ability to navigate tough conversations and align expectations. Abilities (Capacity to perform based on attributes) · Ability to build long-term strategic partnerships and navigate complex enterprise ecosystems. · Empathy-driven leadership with a customer-centric mindset, especially in the context of emotional well-being. · Resilience under pressure; able to lead teams through ambiguity and growth. · Capability to balance commercial and mission-driven objectives effectively. · Strong organizational and project management ability, with attention to detail. Key Performance Indicators (KPIs) · Client Retention Rate (Value and Count) · Billing and Collection · Program Utilization & Engagement Metrics · Customer Satisfaction · Upsell and expansion revenue Work Environment Hybrid Work Model Travel as needed for client meetings or industry events

Job Title: Support Manager – Linux, Virtualization, AI/ML Location: Banglaore Experience: 10+ years in IT, including leadership & team management Core Responsibilities Lead, mentor, and manage a high-performing technical support team handling L1 and L2 tickets. Act as the escalation point for complex technical issues and guide the team in troubleshooting: Virtualization (Xen, KVM, Kubernetes, Docker) GPUaaS features (GPU passthrough, virtual GPUs) AI/ML workflows (Python-based tooling, model execution environments) Service automation (Ansible) Linux networking (SDN, VLANs, routing, DNS, IP addressing) Oversee root cause analysis processes and ensure implementation of corrective actions. Coordinate with support management and engineering for product bugs, escalations, and feature requests. Monitor and respond to alerts from tools such as Zabbix. Ensure high-quality internal and customer-facing documentation, knowledge base articles, and support bot training. Drive process improvements to enhance service delivery and customer satisfaction. Required Skills & Experience 10+ years of experience in IT, including 5+ years in Linux system administration and proven leadership/team management experience . Strong experience managing and developing technical teams in high-pressure, time-sensitive environments. Fluent in English with clear, confident communication. Strong command of Linux administration (Ubuntu/Debian) in production environments. Solid networking knowledge (firewalls, routing, SDN, VLANs). Hands-on experience with virtualization & containerization (Xen, KVM, Docker, Kubernetes). Familiarity with AI/ML tools and Python debugging. Proficiency with automation/configuration tools (Ansible). Knowledge of DNS and database management. Preferred Skills Experience with enterprise GPUs and GPU virtualization. Familiarity with cloud infrastructure environments. Advanced SQL and database optimization skills. Additional Requirements Willingness to participate in on-call rotation (shared schedule). Strong analytical and problem-solving mindset. Self-motivated and capable of working without direct supervision. Job Type: Full-time Pay: ₹1,652,706.29 - ₹2,680,697.92 per year Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Technical support: 10 years (Preferred) Team management: 4 years (Preferred) Linux administration: 5 years (Preferred) Cloud infrastructure: 5 years (Preferred) System administration for Ubuntu/Debian systems: 5 years (Preferred) firewalls, routing, SDN, VLAN:: 5 years (Preferred) Ansible: 3 years (Preferred) Kubernetes, Docker: 3 years (Preferred) AI/ML tooling and ability to debug Python-based application: 3 years (Preferred) enterprise GPUs and knowledge of GPU virtualization concepts: 3 years (Preferred) Work Location: In person

Job Title: Deputy Manager – US Taxation (Financial Services) Location: Mumbai, Bangalore, Hyderabad 26898 Experience: 4 – 8 YearsSalary Range: INR 17,00,000 – 24,00,000Work Hours: 12:30 PM – 9:30 PM ISTWork Mode: 4 days per week in office (Monday & Friday mandatory) Role Summary This position offers the opportunity to join a fast-growing Financial Services Tax practice focused on serving hedge funds, private equity firms, venture capital, and fund-of-funds clients. The Deputy Manager will play a critical role in managing tax compliance, leading teams, and delivering high-quality client service within global tax environments. Key Responsibilities Oversee all aspects of tax engagements from planning to final delivery. Manage and review US tax returns and work papers in accordance with applicable tax laws. Ensure compliance for partnership tax returns including Form 1065, Schedules K-1, K-2, K-3. Supervise and mentor a team of 1–2 members within the tax cluster. Act as a subject matter expert (SME) on technical tax issues and provide guidance to staff and seniors. Address technical queries and serve as the first escalation point for junior team members. Maintain proactive communication with clients and manage expectations effectively. Ensure high standards of quality and timeliness in all deliverables. Support senior managers in client service delivery, team management, and risk mitigation. Participate in performance evaluation and coaching of junior staff. Must-Have Qualifications & Skills Education: Bachelor’s degree in Accounting or equivalent field (Mandatory). Experience: Minimum 4 years of progressive experience in US/Global taxation. Domain Expertise: Experience working with Hedge Funds, Private Equity, Venture Capital, Fund-of-Funds. Hands-on experience with partnership compliance (Form 1065). Prior exposure to the investment or financial services industry. Preferred/Desired Qualifications Professional certifications like CPA, CA, or Enrolled Agent (preferred). Experience collaborating directly with global clients or cross-border teams. Strong foundation in US tax law and financial services compliance. Work Environment & Additional Info Work Model: Hybrid – 4 days working from office (Monday & Friday are mandatory). Work Hours: 12:30 PM – 9:30 PM IST. Flexibility expected during peak seasons. Stable work history preferred – no job hoppers or long unexplained career gaps. Target Background Experience in financial services sector strongly preferred. Interview Process Multiple rounds including technical evaluation and leadership assessment. Skills: tax,financial services,compliance,capital,hedge funds

Position Overview: A Network Support Engineer at the L2 level is responsible for troubleshooting, maintaining, and optimizing network infrastructure. They serve as the escalation point for complex technical issues that cannot be resolved by L1 engineers and collaborate with other IT teams to ensure seamless network operations. Job Description: Over all Network Operation as per the user requirements. 2. Managing Security Devices linked Checkpoint Firewall, PaloAlto Firewall, Bluecoat Proxy, 3. Managing Critical devices like Cisco Core Router, Nexus Core Switches, Distribution Switches, and access switches. 4. Managing Cisco Wireless controller 9800L with C9130AXI-D Access points 5. Managing ISP Circuits, coordinating with Telco Link management. 6. Managing Monitoring tools link Opmanager, Allot, 7. Coordinating with Global team for the user requirements where MPLS to Singapore is managed by global team Security and Compliance: Implement and monitor network security measures, including access controls and intrusion detection systems. Ensure compliance with organizational and regulatory network standards. Conduct periodic audits to identify vulnerabilities and recommend & implement improvements.

Reviews and approves documentation including but not limited to: Reviewing, commenting and/or approving documents associated with the Clinical Evaluation Report in support of EU regulatory submissions or DOC, aggregate reports, PMCF-P, PMCF-R, PMSP, PMSR, PSURs and SSCP. Attend project meetings as primary point of contact for Clinical QA. Provide input and feedback on Clinical Evaluation documentation and clarity on the compliance requirements. Maintains and tracks CQA review and approval deliverables for each project based on project plans. Supports preparation of metrics and trends, interprets and presents compliance data per EUMDR and Alcon standards Ensures senior management awareness of compliance issues impacting regulatory acceptability, by appropriately escalating as per quality risk management. Provides support to relevant functions on proper identification and escalation of quality related issues. Provides support for audit preparation, collaborate in remediation as needed, for both national and local inspections (e.g., TUV Notified Body etc.) Provides support or assist on other tasks as assigned. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Duration: FULL TIME Cloud Engineer: 6-8 Years Location: Hyderabad This position will be responsible for daily administration and operation of the data and voice network, servers, virtual computing platforms (Nutanix), and other hardware supporting applications used by RxBenefits employees and clients. He/She is responsible for implementing and supporting existing network and infrastructure technology solutions within the organization and analyzing, evaluating, and implementing additional solutions productively and effectively. Primary Duties & Responsibilities: Responsible for the day-to-day administration of the onsite Nutanix infrastructure including configuration, upgrades, backups, and patching Responsible for maintaining network infrastructure, including switches (Extreme), firewalls and wireless environments (firewalls and wireless platforms - Fortinet) Responsible for onsite network services in Birmingham (DNS, DHCP, SNMP, etc.) Responsible for the design, configuration, and tuning of application and server monitoring systems (Zabbix) Responsible for responding to systems alerts, investigates, and resolves related system failures, and recovers/restores failed systems and applications Acts as an escalation point for advanced end-user and PC support issues Work closely with Cloud II and III team members to assist with the following environments Assists with the configuration of local Active Directory and Azure related integration Assists in the administration of Office 365 environment Assists with the administration of our cloud infrastructure (AWS and Azure) Assists with support of 3rd party hosted applications Assists with development of operational documentation Assists with creating, maintaining, and executing disaster recovery and high availability plans Required Knowledge, Skills and Abilities: A minimum five (5) years experience in IT. Knowledge of Windows and Linux technologies. Hands on experience with Windows and Linux servers Hands on experience with switches, routers, and firewall maintenance Knowledge of advanced network topology design and administration including LAN, WAN, Security, and related technologies. Knowledge and experience with data backup and recovery processes. Knowledge of virtual computing infrastructures (i.e. – Nutanix) Ability to work independently and manage multiple projects and processes to achieve commitments. Excellent interpersonal and communication (verbal and written) skills to all levels of the organization. Process and technical documentation skills. Skilled in organizing and communicating technology systems and services use to others. Strong analytical and problem-solving skills. General Technology and Application Support skills. Ability to deliver on objectives. Customer Service skills.

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information System(Maps)-RSAT . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.