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Customer Support Sr. Technical Analyst Ribbon Communications

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Tier 2 Technical Support Specialist in a technical support facility or call center, your primary responsibility will be to ensure that customers receive top-notch hot-line technical support. You will be the point of contact for customer service inquiries related to company products, features, and services. Your role will involve researching, documenting, and effectively communicating recurring technical issues to provide timely solutions. In addition, you will be responsible for facilitating and coordinating Returned Material Authorization (RMA) when necessary. Depending on the complexity of the technical issues, you will be providing multiple levels of escalated support to customers. F...

Posted 2 months ago

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