Customer Success cum Business Analyst Role Appstean Infotech Pvt Ltd

1.0 - 5.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Customer Support Executive specializing in ERP/CRM, your role involves being the primary contact point for our ERP/CRM users. You will play a crucial part in addressing customer queries, providing technical solutions, and ensuring a high level of customer satisfaction. Your responsibilities include: - Handling client queries related to ERP/CRM functionalities through phone, email, or chat - Troubleshooting user issues and offering accurate technical solutions or escalating when necessary - Maintaining detailed logs of customer interactions and follow-ups in the ticketing system - Collaborating with product and development teams to resolve recurring issues - Conducting basic product walk...

Posted 2 weeks ago

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Customer Success cum Business Analyst Role - ERP/CRM Appstean Infotech Pvt Ltd

1.0 - 5.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Customer Support Executive specializing in ERP/CRM, your role involves being the primary contact point for ERP/CRM users. You will play a crucial part in addressing customer queries, providing technical solutions, and ensuring a high level of customer satisfaction. Your responsibilities include: - Handling client queries related to ERP/CRM functionalities through phone, email, or chat - Troubleshooting user issues and offering accurate technical solutions or escalating when necessary - Maintaining detailed logs of customer interactions and follow-ups in the ticketing system - Collaborating with product and development teams to resolve recurring issues - Conducting basic product walkthro...

Posted 2 weeks ago

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Senior Analyst HCLTech

3.0 - 8.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Senior Analyst / Lead (Order to Cash) in Nagpur, Maharashtra with 3 to 8 years of experience, your role will involve: - Define quality control measures for account setup accuracy. - Conduct audits and reviews to ensure compliance with policies. - Analyze trends in account errors and recommend corrective actions. - Support system testing and UAT for new account setup features. - Own master data standards and ensure consistency across systems. - Design and implement data validation rules and controls. - Work with global teams to align account setup processes. - Monitor data integrity and lead cleansing initiatives. - Support ERP/CRM migrations and data mapping exercises. - Develop dashboa...

Posted 3 weeks ago

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Business Analyst Extension Technologies

3.0 - 7.0 years

0 Lacs

uttar pradesh

On-site

As a Business Analyst at our company, your role will be crucial in understanding the documentation requirements for each project. Your responsibilities will include: - Gathering requirements from clients and understanding their business processes. - Coordinating with the design and development teams. - Analyzing client's business requirements and processes through document and workflow analysis. - Providing input for developing and modifying systems to meet client needs. - Creating documents such as SRS, BRD, and FRD. - Assisting in the creation of project proposals. - Conducting Gap Analysis and meetings to track project progress. - Performing manual testing to ensure flawless software. - I...

Posted 3 weeks ago

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Lead I-Workday Time tracking UST

5.0 - 9.0 years

0 Lacs

karnataka

On-site

This role is designed for an experienced Workday HCM professional with specialization in Absence and Time Tracking modules. You will be a key part of USTs ERP/CRM practice, contributing to delivery, post-production support, and system optimization for enterprise clients. The ideal candidate will be hands-on, client-facing, and capable of managing functional and technical streams in a dynamic, high-performance environment. Minimum 5 years of Workday experience, including 3+ years in Absence & Time Tracking Experience in Workday implementation, configuration, and post-production/AMS support Ability to work directly with clients for requirement gathering, solution design, deployment, and suppor...

Posted 3 months ago

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