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3.0 - 7.0 years
2 - 7 Lacs
Chandigarh, Panchkula
Work from Office
Job Summary: We are looking for a proactive and detail-oriented ERP & Operations Coordinator to manage ERP implementation and support, assist in procurement, contractor management, and maintain essential operational records. The ideal candidate will bridge the gap between our on-ground teams and ERP systems to ensure smooth flow of information, compliance, and documentation. Key Responsibilities: ERP Coordination: Coordinate with the ERP vendor and internal teams for implementation, customization, and updates. Act as the primary point of contact for ERP-related queries and support across departments. Train internal users and monitor adoption of ERP features. Ensure data integrity and accuracy across all ERP modules (Procurement, Billing, Inventory, etc.). Maintain master data and troubleshoot system issues with technical support. Procurement Support: Assist the procurement team with data entry, comparative statements, and purchase tracking through ERP. Ensure vendor details, purchase orders, and delivery records are accurately maintained. Follow up with vendors and internal teams for timely deliveries and billing. Contractor Management & Billing: Collect and verify measurement sheets, progress reports, and billing data from contractors. Assist in bill preparation, cross-verification with work orders, and ERP entry. Ensure records are maintained for advances, deductions, and payments. Coordinate with site teams for certification of work completion. Documentation & Records: Maintain digital and physical records related to procurement, contractor payments, material receipts, fuel efficiency reports, asset status, etc. Generate regular MIS reports and dashboards using Excel and ERP outputs. Assist with documentation needed for audits, compliance, and management reporting. Required Skills & Qualifications: Graduate in Commerce / Engineering / Computer Applications or relevant field. 2-5 years of experience in ERP Coordination / Procurement / Project Documentation. Prior experience in working with ERP software (Strategic ERP, Nway, SAP, Oracle, Zoho, etc.) is mandatory . Proficiency in MS Excel, Word, and PowerPoint . Strong analytical, organizational, and communication skills. Ability to coordinate with technical and non-technical teams. Willingness to learn and adapt in a dynamic work environment. Preferred Qualifications: Experience in infrastructure, EPC, or construction domain. Knowledge of basic project management tools or practices. Understanding of government project billing norms, including RA Bills, Work Orders, Deductions, etc.
Posted 3 weeks ago
12.0 - 18.0 years
12 - 19 Lacs
Pune
Work from Office
Job Title: Senior Manager IT Maintenance & ERP Implementation Location: SB Road, Pune Industry: Manufacturing / Industrial Experience Required: 12 to 18 years Job Summary: We are seeking an experienced and strategic IT professional to lead our IT infrastructure maintenance and ERP implementation initiatives. The ideal candidate will have extensive experience in managing IT systems in a manufacturing environment, leading ERP rollouts and driving process improvement through technology. Key Responsibilities: ERP Implementation & Management: Lead end-to-end ERP implementation projects including planning, execution, data migration, user training, and post-go-live support. Liaise with cross-functional teams (Production, Finance, SCM, Sales, etc.) to gather requirements and translate them into ERP configurations. Manage external vendors and implementation partners. Drive change management and user adoption strategies. IT Infrastructure & Maintenance: Oversee the maintenance of IT systems including servers, networks, cybersecurity, hardware, and software. Ensure uptime, data integrity, and system security across the organization. Implement ITIL practices for incident, problem, and change management. Plan and execute disaster recovery and business continuity strategies. Strategic & Operational Leadership: Align IT strategy with business goals and manufacturing operations. Identify technology gaps and recommend cost-effective solutions. Prepare and manage IT budgets, CAPEX/OPEX planning, and resource allocation. Report to senior leadership on IT performance, project milestones, and risks. Required Skills & Qualifications: Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field. 12–17 years of total experience in IT, with ERP project leadership. Strong knowledge of manufacturing processes and shop-floor integration. Proven expertise in IT infrastructure management and cybersecurity protocols. Excellent communication, vendor management, and team leadership skills.
Posted 3 weeks ago
0.0 - 4.0 years
2 - 4 Lacs
Pimpri-Chinchwad
Work from Office
Order Processing: Review & validate orders in SAP | Coordinate with logistics Support: Assist sales & customers | Resolve order issues System & Docs: Update SAP | Maintain records | Track & escalate delays
Posted 3 weeks ago
5.0 - 7.0 years
4 - 6 Lacs
Pune
Work from Office
Analyzing sales data enquiries from various sources.Creating reports on weekly basis and presentations to communicate findings and recommendations to sales and marketing teams,optimize sales strategies, improve sales processes, and increase revenue. Required Candidate profile Candidate should have experience in Sale. Experience in ERP Support and Sales Analysis
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Gurugram
Work from Office
Provide first-line ERP support across Manufacturing, Inventory, Finance, GST & more. Resolve queries, guide users, log issues, and ensure timely, professional assistance to enhance user experience and support product improvement at HostBooks.
Posted 3 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Jodhpur
Work from Office
Responsibilities: * Provide ERP support and functional expertise * Manage software implementations from start to finish * Ensure data accuracy and system security compliance
Posted 3 weeks ago
2.0 - 4.0 years
3 - 4 Lacs
Chennai
Work from Office
An international company software division based in Chennai is looking for IT Business Support Executives to join its team. Preferred candidate profile 1) Good Knowledge in Business applications 2) Good working experience in Microsoft SQL Server statements 3) Minimum 2- 4 years' experience. Preference to that experience with Inventory, Accounts, HR and Sales application knowledge 4) Must have good communication in English 5) Must be flexible for working hours 6) Salary Rs.25,000/- and above depends on your experience and capabilities
Posted 3 weeks ago
0.0 - 5.0 years
1 - 4 Lacs
Dakshina Kannada
Work from Office
Responsibilities: * Lead ERP implementation projects from start to finish. * Provide user training on new software solutions. * Collaborate with stakeholders for successful system integration.
Posted 4 weeks ago
12.0 - 16.0 years
40 - 70 Lacs
Bengaluru
Work from Office
Dear Candidate, Please find the below attached JD for your reference. Position: IT Team Lead Work Timing: 2 pm - 11pm Work Mode: WFO Location: Bangalore Experience Requirements 10 -15 years of total IT experience with at least 35 years in a leadership role managing IT teams. Proven experience implementing or supporting Oracle Fusion (ERP, SCM, EPM, FDI, etc.), CRM, Route Accounting Software, etc. Solid understanding of Master Data Management (MDM) and data governance processes. Hands-on leadership of IT helps desk teams, with familiarity in ticketing systems and SLA management. Working knowledge of networking, endpoint management, and basic cybersecurity practices. Experience collaborating with U.S.-based stakeholders or international teams is highly desirable. Qualifications Bachelors degree in Information Technology, Computer Science, or related field (Masters preferred). Relevant certifications are a strong plus: Oracle Cloud / EBS CRM Admin ITIL Foundations CompTIA Network+ / Security+ or Microsoft 365 Administration
Posted 4 weeks ago
2.0 - 3.0 years
1 - 4 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
we are looking for Implementation Executive - Mumbai Experience: 2 to 4 years Mandatory skills- SQL Server Preferred Skills:- Crystal report Responsibilities:- 1) Installation of MS SQL Server, ERP software. 2) Provide proper Training of software to user. 3) SQL queries optimization - Clauses, functions, etc. 4) Programming in VFP9. 5) Reports designing in Crystal report and Dados. 6) Analyzing issues in software and solving ASAP. 7) Customization in software. 8) SQL database backup. 9) Implementation & Support Requirement:- Should be able to provide support to client virtually or visiting at client location (Preferred Male Candidate only) www.udyogsoftware.com| www.adaequare.com
Posted 4 weeks ago
2.0 - 3.0 years
1 - 4 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Experience: 2 to 4years Mandatory skills- SQL Server Preferred Skills: - Crystal report Responsibilities:- 1) Installation of MS SQL Server, ERP software. 2) Provide proper Training of software to user. 3) SQL queries optimization - Clauses, functions, etc. 4) Programming in VFP9. 5) Reports designing in Crystal report and Dados. 6) Analyzing issues in software and solving ASAP. 7) Customization in software. 8) SQL database backup. 9) Implementation & Support Requirement: - Should be able to provide support to client virtually or visiting at client location (Preferred Male Candidate only)
Posted 4 weeks ago
2.0 - 3.0 years
5 - 6 Lacs
Bengaluru
Work from Office
About IIHS Campus Development The IIHS main campus is located on a 54-acre freehold site at Kengeri, Bengaluru. The digitally-augmented buildings and facilities, slated to be built over three phases, are expected to enable interdisciplinary teaching-learning, research and practice, and demonstrate the best examples of Indian design and traditional crafts. The campus will aim to provide students and researchers with the opportunity to immerse themselves in and innovate around Indias core urban challenges. The Campus Development team focuses on design, procurement, execution, and documentation activities at the IIHS Kengeri site. Job Description IIHS is looking to hire a graduate in any discipline with around 2 to 3 years of ERP experience. This position will be part of the Campus Development team at IIHS based out of Kengeri, Bengaluru. The role will involve supporting the Procurement and Contracts team in pre and post contract role and documentation of campus development activities, including but not restricted to vendor registration; PR, PO and invoicing; change management; and coordination with the project planning team and project manager for deliverables. This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time. Activities and Tasks Responsibilities would include, but not be limited to, the following: Oversight and maintenance of day-to-day operations of the ERP (Vendor registration, PR, PO and invoicing) system; Implementing, configuring , and assisting with the integration of new ERP modules and features as per campus needs to improve the system’s functionality; Monitoring data integrity and ensuring timely backups of the system; Implementing system upgrades and patches as required ensuring minimal disruption to operations; Providing training to other staff members on ERP functionalities and ensuring that they understand how to utilize the system effectively; Offering technical support to end users (faculty, administration staff, etc.) and resolving system-related issues; Preparing user manuals and documentation for training purposes; Generating regular reports on vendor performance, finance, and other relevant metrics; Ensuring compliance with data privacy and protection regulations; Customizing the ERP system to meet the specific needs of other teams, ensuring it aligns with relevant workflows and processes; Working closely with the ERP IT team to suggest improvements and implementing necessary changes to the system; Collaborating with stakeholders, including the administrative and academic programmes, to understand their needs and recommend solutions within the ERP system; Acting as the first point of contact for all ERP-related issues; Troubleshooting system errors and working to resolve issues in a timely manner; Coordinating with ERP software vendors for technical support and issue resolution when necessary; Identifying change requirements and implementing change control processes and agreement; Organizing workshops and consultations with key stakeholders; Providing support to other IIHS activities including academics, research, training, practice, operations and others; Participating in all activities of Institution-Building at IIHS; carrying out tasks as assigned by IIHS; and traveling on IIHS work within or outside the country as and when needed. Structure and Reporting The ERP executive will be an External Consultant coordinating with the Manager – Campus Development or with any other person designated by the Head – Campus Development at IIHS, and will be required to collaborate effectively with a diverse group of internal teams and external individuals/ organizations, and students. Person Specification The ideal candidate should have: A Bachelor’s degree in any relevant discipline with a minimum of 2-3 yrs of experience in handling an ERP system; The ability to successfully multi-task, be flexible and detail oriented; Good working knowledge of AutoCAD and MS Excel; Microsoft Project/ERP exposure, which would be an added advantage; Demonstrable knowledge of sustainable building practices and methods, embodied energy analysis and life cycle analysis; The willingness to travel from time to time as per project requirements; Effective verbal and written communication skills; Flexibility and the ability to work well in a fast-paced and dynamic environment; Excellent organizational skills and effective team working skills; Software skills Microsoft dynamics 365 ERP; MS office. This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time. This offer is on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken. The search will remain open until the position is filled. Location This position is based at the IIHS Kengeri campus, Bengaluru, and may entail travel to other locations in India. Review and Assessment The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS. Diversity Policy IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions. Contact Please write to us at hr@iihs.co.in if you need any clarifications while filling the online application form.
Posted 4 weeks ago
5.0 - 7.0 years
0 - 0 Lacs
New Delhi, Bengaluru
Work from Office
Key Responsibilities: Lead the implementation and optimization of Dealer Management System (DMS) solutions across multiple dealership locations. Gather and analyze business requirements from stakeholders in Sales, Service, Spare Parts, Finance, and CRM departments. Map business processes and identify areas for automation or improvement through DMS. Serve as the primary liaison between business users and technical teams. Manage end-to-end functional testing, UAT, and post-go-live support. Provide training and support to dealership users and internal staff. Prepare functional documentation, user manuals, and SOPs. Track project progress, manage risks, and ensure timely delivery. Coordinate with DMS vendors for customizations, updates, and issue resolutions. Lead a team of functional and interact and guide the technical consultants and also support junior staff. Ensure compliance with automotive industry regulations and IT policies. Required Skills & Experience: Bachelors degree in Engineering, IT, Business, or related field. 5+ years of functional consulting experience in DMS (like AutoSys, Fusion DMS, Reynolds & Reynolds, etc or similar DMS systems.). Strong understanding of automobile dealership operations: sales, after-sales service, spare parts, inventory, CRM, and finance modules. Strong understanding and experience with Automobile wholesale operations: Wholesale vehicle sales, order management system, Parts warehouse management, Warranty claim and approval process handling at OEM level. Proven experience in requirement gathering, process mapping, solution design, and implementation. Hands-on experience in Automobile DMS rollouts, support, and upgrades. Excellent leadership, problem-solving, and communication skills. Good knowledge with Indian taxation with Auto and Auto ancillary business. Ability to lead cross-functional teams and manage stakeholders. Exposure to ERP systems (SAP, Oracle, etc.) is a plus. Preferred: Certification or training in relevant Automobile DMS solutions. Prior experience with OEM integrations, dealer portal development, or telematics solutions. Experience in Agile or Hybrid project environments.
Posted 4 weeks ago
5.0 - 7.0 years
0 - 0 Lacs
New Delhi, Bengaluru
Work from Office
Key Responsibilities: Lead the implementation and optimization of Dealer Management System (DMS) solutions across multiple dealership locations. Gather and analyze business requirements from stakeholders in Sales, Service, Spare Parts, Finance, and CRM departments. Map business processes and identify areas for automation or improvement through DMS. Serve as the primary liaison between business users and technical teams. Manage end-to-end functional testing, UAT, and post-go-live support. Provide training and support to dealership users and internal staff. Prepare functional documentation, user manuals, and SOPs. Track project progress, manage risks, and ensure timely delivery. Coordinate with DMS vendors for customizations, updates, and issue resolutions. Lead a team of functional and interact and guide the technical consultants and also support junior staff. Ensure compliance with automotive industry regulations and IT policies. Required Skills & Experience: Bachelors degree in Engineering, IT, Business, or related field. 5+ years of functional consulting experience in DMS (like AutoSys, Fusion DMS, Reynolds & Reynolds, etc or similar DMS systems.). Strong understanding of automobile dealership operations: sales, after-sales service, spare parts, inventory, CRM, and finance modules. Strong understanding and experience with Automobile wholesale operations: Wholesale vehicle sales, order management system, Parts warehouse management, Warranty claim and approval process handling at OEM level. Proven experience in requirement gathering, process mapping, solution design, and implementation. Hands-on experience in Automobile DMS rollouts, support, and upgrades. Excellent leadership, problem-solving, and communication skills. Good knowledge with Indian taxation with Auto and Auto ancillary business. Ability to lead cross-functional teams and manage stakeholders. Exposure to ERP systems (SAP, Oracle, etc.) is a plus. Preferred: Certification or training in relevant Automobile DMS solutions. Prior experience with OEM integrations, dealer portal development, or telematics solutions. Experience in Agile or Hybrid project environments.
Posted 4 weeks ago
3.0 - 6.0 years
1 - 4 Lacs
Ahmedabad
Work from Office
Role & responsibilities We are looking a candidate who can work independently at our API Mfg plant which will cover IT Infra, CSV, ERP implementation, GMP compliance, etc. Implementation and roll out of all IT Application and Infrastructure initiatives at the site Deployment, monitoring, maintenance, security, data backup, development, upgrade, and support of all IT systems including Servers, Telephones, network elements, PCs. Operating systems, hardware, software, and other peripheral equipment. Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups. Implement IT policies, procedures, and best practices, working closely with management to help maintain compliance on all IT infrastructure and applications as needed. Plan and coordinate IT-related activities, provide direction and support for daily and mission-critical operational activities of the IT department. Work with users to define business and system requirements for new technology implementations. Coordinate with cross-functional module leads and continuous monitoring and system development. Thorough understanding of CSV process, GMP Compliance, CFR compliance, etc. Management of IT Infrastructure (Servers, Virtualization, software, Network and RDBMS) Stakeholder & Vendor Management ERP Implementation & UAT for various modules i.e. Manufacturing, HRMS, Quality, etc. Working Location : Zekda, Dist: Bavla, Ahmedabad
Posted 4 weeks ago
0.0 - 5.0 years
1 - 3 Lacs
Ahmedabad
Work from Office
We are looking for a dynamic ERP Executive with: Strong communication skills Fluency in English Hands-on experience with ERP software (Tally, SAP, Oracle, or similar) Ability to coordinate with cross-functional teams and support business operations
Posted 1 month ago
4.0 - 8.0 years
0 - 1 Lacs
Mehsana
Work from Office
Department: IT Location: Ganpat University, Mehsana Position Type: Full-Time Qualification: MBA (IT)/ MCA/ M. Sc. (IT) / M. Tech/ B. Tech/B.Sc.(IT)/BCA Experience: Having experience up to 10 years can apply. Role and Responsibilities Implementation and Maintenance: Leading the full lifecycle of ERP projects, including planning, design, configuration, testing, deployment, and post-implementation support. System Optimization: Identifying and resolving issues, performing diagnostics, and implementing system updates and upgrades to improve functionality and security. User Support and Training: Providing ongoing support and training to end-users on ERP functionalities and best practices. Data Management Ensuring data integrity, security, and compliance with regulations. Collaboration and Communication: Collaborating with cross-functional teams to identify requirements, and communicating effectively with internal and external stakeholders. Continuous Improvement: Participating in continuous improvement initiatives to enhance ERP capabilities. Project Management: Overseeing ERP implementation projects, including planning, execution, control, and closure. Integration: Ensuring seamless integration of the ERP system with other applications. Need Analysis: Understanding current processes, designing process flows, and performing gap analysis. ERP related assignments from time to time. Skills set: 1. Candidates should have zeal and attitude to learn new thinks. 2. Ready to work in extended hours. 3. Acquaint with all new technology and its application. 4. Candidates must have good command over Communication and English language. 5. Candidates must have quality of self-learner, sense of ownership and believer in to do best.
Posted 1 month ago
2.0 - 6.0 years
3 - 4 Lacs
Pune
Work from Office
Assist in data migration, system testing, and go-live support during ERP rollouts Provide technical support and training to users on ERP functionalities and best practices Develop and implement ERP system enhancements, integrations, and customization Required Candidate profile Proven experience of 2 years in ERP system implementation (PC Soft mandatory) & support. Experience with ERP training, documentation & user support. Knowledge of industry-specific ERP modules Perks and benefits PF, ESIC, Petrol allowance, Paid Leaves.
Posted 1 month ago
5.0 - 10.0 years
5 - 15 Lacs
Hyderabad, Coimbatore, Tamil nadu
Work from Office
We are hiring for an exciting career opportunity with one of our esteemed clients a leading 'New York-based manufacturer and exporter of home furnishings'. They are currently looking to hire for the role of Technical Product Support & ERP Optimization to support their back-office operations remotely from India. Position: Technical Product Support & ERP Optimization Location: Coimbatore (relocation required) Work Arrangement: On-site Key Responsibilities: Provide technical assistance and troubleshoot ERP-related issues Conduct internal training sessions focused on ERP optimization and best practices Collaborate with cross-functional teams including product and IT for seamless ERP performance Candidate Profile: We are looking for candidates with strong technical expertise, hands-on experience with ERP systems, and the ability to lead training sessions to enhance internal ERP usage and efficiency. If this role aligns with your career goals, kindly share your updated CV , along with the following details to Arjun on "arjun.g@alpinemanagement.in": Current CTC Expected CTC Notice Period
Posted 1 month ago
5.0 - 6.0 years
4 - 6 Lacs
Bhiwadi
Work from Office
We are looking for a proactive and experienced IT Engineer with strong exposure to SAP Business One (SAP B1) Software. The ideal candidate should be well-versed in SAP B1 functional support and general IT infrastructure management.
Posted 1 month ago
1.0 - 3.0 years
6 - 7 Lacs
Mohali
Work from Office
Responsibilities: * Collaborate with clients on project planning * Provide end user training & support * Implement ERP solutions * Conduct functional analysis & design * Deliver effective user trainings * Must have knowledge on Data Migration
Posted 1 month ago
0.0 - 2.0 years
2 - 3 Lacs
Kolkata, Hyderabad, Delhi / NCR
Hybrid
Job Description: ERP Support Executive | Fresher (Commerce Graduate) Location: Remote ( Work from Home) across Cities : Delhi, Hyderabad and Kolkata. Travel across client locations as and when needed. Salary: As per market standard Openings : Total 6 (2 across each city) Experience : 0-2 Year (Freshers welcome) Company Name- Pretture ( www.pretture.com) About Pretture- Pretture is a leading SaaS ERP Product by KAVworks Technologies Pvt Ltd that works for the Fashion Designer industry. It helps fashion designer brands manage their end to end business, be it Purchase, Production, Sales or Distribution. Over these years, Pretture calls some of the amazing 150+ Indian brands and companies as its clients like House of Masaba, Gaurav Gupta, Rahul Mishra, Raw Mango, Summer House, Dohr, Azga, Outhouse and many more. Founded by Mr. Krishna Tiwari from IIT Bombay, Pretture has been ranked among the top Indian 50 Tech Startups of the country by Yourstory. Job Overview: We are seeking a dynamic and highly motivated fresher for the role of ERP Support Executive. As an ERP Support Executive at Pretture, you will serve as the primary technical and functional liaison between our SaaS ERP platform and clients. Youll ensure seamless usage across inventory, purchase, sales, and production modules by delivering expert remote support, complemented by occasional on-site assistance. The ideal candidate will demonstrate strong communication skills and a foundational understanding of ERP systems. Key Responsibilities: Conduct remote and in-person support for end-users. Respond promptly to support tickets via phone, email, or screen-sharing. Troubleshoot issues related to inventory, orders, sales, purchase and production modules. Develop and maintain user guides, SOPs, and FAQs to enhance user autonomy. Work with product, implementation, and technical teams to understand and resolve issues effectively. Support ERP implementation activities and provide on-site assistance during go-live events to ensure smooth feature rollout and user adoption. Required Qualifications & Experience: Education: B.Com, BBA, BCA, or relevant degree (Commerce preferred) Experience: 0-2 year in ERP support or relevant internships (Freshers welcome) Knowledge & Skills: Basic accounting and business process knowledge (finance, inventory, sales). Strong verbal/written communication in English and local languages. Quick learner and eagerness to learn ERP modules and tools. Proficiency in Excel, MS Office. Strong problem-solving skills and attention to detail. Ability to work independently and in a team- oriented environment, self-starter. Familiarity with remote support tools (e.g., AnyDesk, TeamViewer). Ability to work remotely and travel when needed. Key Attributes: Excellent communication skills, both verbal and written. Strong training and presentation abilities. Detail-oriented with an analytical mindset. Customer-focused approach with a high level of professionalism. Ability to handle multiple tasks and manage priorities. In order to contact us, kindly drop your details at info@pretture.com Regards Team Pretture
Posted 1 month ago
3.0 - 5.0 years
6 - 7 Lacs
Mumbai
Work from Office
Research and identify solutions to Application like , Microsoft Dynamics Navision and Symphony POS Systems. Diagnose and troubleshoot technical issues, including account setup, POS Setup, ERP configuration, and network configuration Track computer system issues through to resolution, within agreed time limits Talk users through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. Applications Project Team) Ensure all issues are properly logged in the Support system. Prioritize and manage several open issues at one time Follow up with internal clients and Vendors to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals
Posted 1 month ago
4.0 - 6.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). Qualifications Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST
Posted 1 month ago
5.0 - 10.0 years
4 - 7 Lacs
Gurugram
Work from Office
Role & responsibilities Candidate should have experience in Farvision ERP implementation and co-ordination. Knowledge / exposure in ERP Farvision will be an added advantage. Knowledge for the CRM, Purchase & Inventory, Engineering , Account & Administrator Module . Expert for uploading the ticket on Gamut CRM Portal against the issue/ Error and strong follow up for Resolution. Knowledge for designing the MRT Document from document designers. Preferred candidate profile Good Communication skills. Should have handled queries with end to end resolution.
Posted 1 month ago
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