Erp Product Jobs – Apply to Latest Erp Product Job Vacancies

Executive - Customer Support - ERP Product Rocket Flyer Technology

2.0 - 7.0 years

4 - 8 Lacs

Gurugram

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- The Right Candidate Will Front end our omni-channel support center by handling inbound calls, help requests on chat support channel or tickets created in our support system. - Understand our business management platform (Rocketflow) and how customers use it to be able to empathize with customers issues and provide resolution - Be responsible to meet our issue resolution benchmarks - Demonstrate visible difference in product knowledge every month - Create and share Adoption Summary reports for key accounts - Good communicator with ability to express technical concepts clearly. - Good Command on MS Excel, MS Power Point and MS Word - Can understand client query. - Problem Solving, Technical and Analytical Skills. - Product configuration, Documentation, Testing Bug Issues, Usability Testing. Top characteristics and traits of a successful CSE : - Has passion for solving customers issues, not leaving anything open and one who enjoys customers appreciation - Soft yet clear communicator of English and Hindi language - A thirst for knowledge and growth in a start-up environment - Flexibility - Run Rocketflyer platform as an administrator acting like a customers extended team - Handle requests related with data setup and user management - Perform audit activities on visual and textual feedback provided by field teams based on certain guidelines - Run various MIS reports and share it with various customer teams Eligibility : - 2+ years of experience in the Customer Support domain. - Experience in ERP Support is a must - Preferably IT educational background of BCA, MCA, BIT, MBA IT or Engineering

Posted 3 weeks ago

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Treasury Consultant Highradius

2 - 6 years

4 - 8 Lacs

Hyderabad

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Job Summary: The Consultant will be responsible for owning and executing HighRadius Treasury Management product implementation for Fortune 1000 clients. The Consultant is responsible for delivering the project with good quality, high value and great customer satisfaction within the project timelines. This job profile will offer an individual high visibility with regular client interaction as he/she will be the main point of contact during Build, Testing and Hypercare phases. The candidate must be well organized, detail oriented and possess excellent communication skills. Responsibility: Responsible to carry out end-to-end client implementation of HighRadius Treasury management system products (Cash forecasting and Cash Management) for global clients Experience in running the project through the various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care Collaborate with cross functional teams such as product delivery, sales, engineering, technical teams to deploy the project with in the agreed KPIs Own the project end to end and deliver it with superior quality, high value and great customer satisfaction and within planned timelines. Hands-on in SQL queries is must Able to build Rapport with clients and manage them effectively Working on treasury/ERP Product is a plus Requirement: Overall 2-6 years of professional services experience Bachelor's or Masters Degree (preferably from a top reputed university) Strong analytical and communication skills are required North American and European client facing experience is desired

Posted 2 months ago

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