Service Operations Incident Manager Hitachi Careers

12.0 - 16.0 years

0 Lacs

karnataka

On-site

The Service Operations Incident Manager at our company plays a crucial role in managing the end-to-end lifecycle of incidents, ensuring adherence to agreed SLAs, and maintaining efficient service operations. As the Incident Manager, you will monitor incident queues, escalate issues as needed, and coordinate efforts across the support team to ensure prompt resolution. You will also triage, lead, and facilitate major incidents, acting as the primary point of contact for incident communication and providing timely updates to affected users and stakeholders. Furthermore, you will be responsible for conducting post-incident reviews to identify root causes and implement corrective actions to prevent future occurrences. Continuous evaluation and improvement of incident management processes, tools, and workflows will be part of your key responsibilities. Upholding organizational policies, SLAs, and compliance standards, as well as ensuring compliance with external and internal regulations, procedures, and guidelines, will also be essential aspects of your role. To be successful in this position, you should possess a Bachelor's or Master's degree, along with a minimum of 12 years of experience in managing ERP AMS portfolio. Proven experience in Incident Management, IT service management (ITSM), or a related role is required, along with a strong understanding of ITIL principles and best practices. Excellent communication and interpersonal skills, the ability to work under pressure, and handle multiple priorities are crucial. An analytical mindset with problem-solving skills, experience with incident management tools (e.g., Service Now, Power BI), and proficiency in both spoken and written English language are also necessary qualifications. At Hitachi Energy, we value safety and integrity, emphasizing personal responsibility, care for colleagues, and commitment to the business. If you have a disability and require accommodation during the job application process, please submit a request for reasonable accommodations through our website. We are dedicated to supporting individuals with disabilities in accessing our career site and ensuring a smooth application process.,

Posted 5 hours ago

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Supply Chain Management (SCM) Manager MACOM

5.0 - 8.0 years

7 - 10 Lacs

Sonipat

Work from Office

Manage vendors & negotiate pricing Optimize inventory & reduce holding costs Ensure timely procurement & delivery Control logistics inbound & outbound Drive cost-saving initiatives Improve SOPs & ERP processes Ensure regulatory compliance Plan demand & mitigate supply risks

Posted 21 hours ago

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Senior D365 ERP Technical Specialist ASSA ABLOY Group

6.0 - 10.0 years

0 Lacs

chennai, tamil nadu

On-site

The D365 Technical Specialist position at ASSA ABLOY Group plays a crucial role in ensuring the technical performance, development, and support of the D365 ERP solution based on Microsoft Dynamics D365. As part of the EMEIA IT team, you will collaborate closely with stakeholders to guarantee that the solution meets all requirements and is developed to the expected specification. Your responsibilities will include system customization and development using X++ and other relevant technologies, integration with other systems using APIs, support and maintenance of existing applications, root-cause investigations, technical design and documentation, environment management using LCS, data management, security and configuration, staying updated on latest features and best practices, system integration, problem-solving, and validating deliveries of root cause analysis. To excel in this role, you should possess a degree in Computer Science, Information Technology, or a related field with 6-9 years of total experience. Having Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310) and proven AX implementation experience in relevant modules is advantageous. Additionally, you should have strong experience in integration and integrating ERP to external systems, proficiency in X++ programming language and Visual Studio, experience with Agile and Azure DevOps, good understanding of ERP architecture and design, knowledge of customer support and ITIL/IT Service, and experience in working with global teams. Effective communication skills in English, both verbally and in writing, proficiency in MS Office applications and operating systems are essential for this role. The ability to meet customer expectations, work in an office environment, comply with relevant policies and procedures, travel internationally if required, and possess legal eligibility to work in the country of hiring are also important aspects of this position. At ASSA ABLOY Group, we are committed to fostering diverse, inclusive teams and value different perspectives and experiences. Join us in creating innovative solutions that make the world safer, more secure, and easily accessible for billions of people across the globe.,

Posted 3 days ago

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ERP and System Administrator ANAND ERP

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The ideal candidate for this position should have knowledge of networks, security, ERP processes, database administration, user interaction, and user training. Additionally, the candidate should have at least 2 years of relevant experience. To apply for this role, please send your resume in Word or Plain Text Format to the email address provided below. Your resume should include two references, current CTC and expected CTC, as well as your earliest possible joining date. If you meet the requirements and are interested in this opportunity, please apply via e-mail to: careers@upcrest.com.,

Posted 5 days ago

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