ERP AS400 L1/L2 support

You will be responsible for providing ERP AS400 L1/L2 support at SystemsPlus. This role requires you to work in rotational shifts, including night shifts, and be open to relocating to Pune for training. Your main responsibilities will include handling AS400 and JDA MMS support, focusing on L2 troubleshooting and mentoring. Previous retail experience is considered advantageous for this position. In this role, you will be expected to perform all L2 responsibilities, which involve intermediate troubleshooting of AS400, JDA MMS, WMS, MAO, Storenet modules to address data inconsistencies, job failures, and integration issues. Additionally, you will mentor and train L1 team members on ticket creation, classification, and basic troubleshooting techniques. You will also review the outputs of the L1 team to ensure accuracy and compliance with escalation protocols. Your tasks will include running pre-defined scripts, resolving batch job failures, and performing system resets for moderately complex issues. You will collaborate with cross-functional teams to conduct system health checks, data validations, and minor fixes. As part of your responsibilities, you will handle advanced L2-level tasks such as root cause analysis of recurring issues and performance tuning when necessary. Maintaining detailed documentation, including SOPs and troubleshooting guides for both L1 and L2 teams, will be crucial in this role. You will take ownership of escalated issues that require deeper technical analysis or coordination with L3 or third-party vendors. Moreover, you will assist in refining workflows and identifying process improvement opportunities within the support structure. As part of your responsibilities, you will monitor system performance, resolve critical alerts, and actively participate in proactive problem management efforts. You will also provide on-call support for priority incidents, ensuring timely escalation and resolution during critical situations. Engaging with stakeholders and users to deliver updates on ticket status, root cause findings, and resolutions will be essential. Supporting audits, compliance checks, and implementing best practices across support levels will also be part of your role. You should be prepared to work in a hybrid or remote environment, supporting 24x7 operations and demonstrating flexibility as required.,