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Workforce Management Specialist SolarEdge

1.0 - 5.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Workforce Management Specialist at SolarEdge, you will play a crucial role in monitoring daily call volume and key performance metrics. Your responsibilities will involve analyzing real-time adherence data, maintaining users and profiles within WFM software, creating schedules based on forecasts, and adjusting for daily call center and agent needs. You will collaborate closely with leadership to schedule trainings and meetings with minimal impact on support coverage, provide actionable data to internal support groups, offer feedback to call center team leaders and managers, and prepare and analyze internal reports for applicable KPIs. Key Responsibilities: - Monitor daily...

Posted 2 months ago

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