144 Erlang Jobs - Page 6

Job Title: Erlang Developer Location: On-site – Noida location Job Type: Full-Time Experience Level: 3-5yr salary -40-50k About the Role: We are seeking a skilled Erlang Developer to join our engineering team. As part of our backend team, you will design, develop, and maintain scalable and reliable systems using Erlang/OTP. You will work on performance-critical services that power real-time and distributed applications. Key Responsibilities: Design and implement backend services and APIs using Erlang/OTP. Optimize and maintain existing Erlang codebases. Collaborate with DevOps to deploy and monitor systems in production. Write unit and integration tests to ensure high code quality. Troubleshoot issues, debug code, and improve system performance. Participate in architecture decisions and code reviews. Requirements: Proven experience with Erlang/OTP in production environments. Strong understanding of functional programming principles. Experience with distributed systems and concurrent programming. Familiarity with common Erlang frameworks and tools (e.g., Cowboy, RabbitMQ, Mnesia, Rebar). Proficient in writing efficient, maintainable, and scalable code. Good understanding of microservices and messaging systems. Familiarity with version control systems (e.g., Git). Comfortable working in Agile/Scrum development environments. Nice to Have: Experience with Elixir or other BEAM languages. Knowledge of telecom protocols or real-time communication systems. Exposure to Kubernetes, Docker, or other cloud-native technologies. Experience with CI/CD pipelines. Show more Show less

As a Senior Member Technical Staff - Software Development , you will play a crucial role in designing, developing, and implementing high-performance software solutions for GreyOrange’s robotic systems. You will collaborate closely with product managers, designers, and other engineers to deliver robust, scalable, and high-quality software that drives our automation solutions. Responsibilities Code critical sections and key features of the product. Lead and solve key technical challenges in the overall system. Work in collaboration with architects to write low-level design documents and to create a technical roadmap. Rearchitect existing algorithms & implementations. Work with simulations for functional performance. Perform code reviews and healthy peer feedback to the team. Mentor and guide team members technically. Observe and evangelize best technical practices. Must Have 6+ years of work experience, having demonstrated problem solving skills. Have experience designing and implementing non-trivial software systems (e.g., using multiple processes/threads/IPC etc.) Development experience using Java, Python, Golang, Erlang (either of these) Experience working on any micro service platform. Scalability Architecture Experience working on REST based API integration. Good RDBMS skills and experience in DB/SQL Good understanding of design patterns, object-oriented design, and frameworks. Experience in Algorithmic development. Good understanding of version control system Qualifications Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field from a premier institute. Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex technical issues. Communication: Excellent verbal and written communication skills. Ability to convey technical information to nontechnical stakeholders. Teamwork: Ability to work effectively in a team environment. Strong interpersonal skills and the ability to collaborate with colleagues at all levels. Good to Have Exposure to serverless technologies Exposure to various databases and associated technologies like Postgre sql, Redis etc. Knowledge Docker, Kubernetes and cloud-based deployment environment (AWS,GCP, Azure Cloud etc.). Knowledge of developing scripts in Python, Shell etc. Knowledge of working with Time Series databases (Influx etc.) Show more Show less

As a Senior Engineer - Software Development , you will play a crucial role in designing, developing, and implementing high-performance software solutions for GreyOrange’s robotic systems. You will collaborate closely with product managers, designers, and other engineers to deliver robust, scalable, and high-quality software that drives our automation solutions. Responsibilities Code critical sections and key features of the product. Lead and solve key technical challenges in the overall system. Work in collaboration with architects to write low-level design documents and to create a technical roadmap. Rearchitect existing algorithms & implementations. Work with simulations for functional performance. Perform code reviews and healthy peer feedback to the team. Mentor and guide team members technically. Observe and evangelize best technical practices. Must Have 3+ years of work experience, having demonstrated problem solving skills. Have experience designing and implementing non-trivial software systems (e.g., using multiple processes/threads/IPC etc.) Development experience using Java, Python, Golang, Erlang (either of these) Experience working on any micro service platform. Scalability Architecture Experience working on REST based API integration. Good RDBMS skills and experience in DB/SQL Good understanding of design patterns, object-oriented design, and frameworks. Experience in Algorithmic development. Good understanding of version control system Qualifications Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field from a premier institute. Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex technical issues. Communication: Excellent verbal and written communication skills. Ability to convey technical information to nontechnical stakeholders. Teamwork: Ability to work effectively in a team environment. Strong interpersonal skills and the ability to collaborate with colleagues at all levels. Good to Have Exposure to serverless technologies Exposure to various databases and associated technologies like Postgre sql, Redis etc. Knowledge Docker, Kubernetes and cloud-based deployment environment (AWS,GCP, Azure Cloud etc.). Knowledge of developing scripts in Python, Shell etc. Knowledge of working with Time Series databases (Influx etc.) Show more Show less

5+ years of functional programming with one of - Java, Clojure, Scala, Haskell, or ErlangExperience with RESTful APIs, Microservices, and Cloud native applicationsTypescript, JavaScript, HTML5, CSS3, and Responsive UI designRelational & NoSQL DatabasesKnowledge of various design patterns including dependency injection, factory method, and concurrency patterns.Experience with multi-threading, debugging, performance profiling and optimizationTest driven development, versioning with Git, Agile development, CICD pipelines Nice to have.ClojureDatomic Data Entity FrameworkClojureScript, Tailwind CSSGoogle Cloud Platform Role and ResponsibilitiesAnalyze technical and functional requirements and design new components to meet functional, performance and availability requirements.Collaborate with other software developers, business analysts and software architects to plan, design, develop, test.Engage in the entire development lifecycle, including concept, design, testing, and deployment.Write clean, efficient, and testable code.Conduct code reviews and collaborate with peers to ensure high-quality software standards.Assist in diagnosing and resolving application issues. Skills: Functional Programming, Java, Clojure, Scala, Haskal, Erlang, RESTful APIs, Microservices, Cloud Native Applications, Typescript, Javascript, HTML5, CSS, Responsive UI Design, Relational & NoSQL Databases

General Information Locations : Hyderabad, Telangana, India Role ID 209207 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Planning Analyst As a Workforce Planning Analyst, you will report to Director, Community Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Community Care EA’s Community Care organization exists to inspire the world to play safely. We support players across the globe in 13+ languages. We value people who will bring new ideas and perspectives to help make Community Care a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people that will come to the office (or Zoom meeting) excited to work and ready for some fun. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. Responsibilities: Create, maintain and deliver monthly, quarterly and annual staff planning projections for all frontline Community Care departments, adhering to tight deadlines. Analyze large historical datasets to ensure that our Operations teams are delivering against plans, with the ability to find actionable insights to drive improvements across our organization. Review and improve our planning processes on a consistent basis to ensure we are maximizing our effectiveness and identifying opportunities to improve efficiency. Work with key stakeholders across Worldwide Customer Experience to ensure our plans are constantly reviewed and updated to contain up to date information. Build a strong working relationship with our operations management, product management and project management teams to ensure that we are supporting them in delivering their goals whilst modelling planning scenarios to ensure business objectives are met. Work with our Data Science and Insights teams to identify analysis opportunities to drive improvements whilst also ensuring we are delivering to our planning KPIs. Collaborate with Sr Director of Community Care & business planning teams to ensure that we are delivering against our monthly, quarterly, and annual budget targets. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organization Qualifications: Experience performing WFM at a large-scale multinational corporation. Minimum of 3 years in Workforce Planning for a team of 1000+ agents Ability to flex between long term strategic forecasting and short-term tactical planning in a fast-paced environment Advanced Microsoft Office skills (Excel, PowerPoint, PowerBI) with the ability to model long-term staffing requirements in Excel. 3 or more years using Aspect or similar WFM tool. Advanced knowledge of key planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis Experience using Tableau or a similar analytics platform to analyse large data sets to ensure accuracy of our planning inputs and outputs and to identify improvement opportunities. Proven track record of delivering to targets within tight deadlines. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Hi, Looking for Software Developer. Location-Pune 5days working (office) Skills Required-Java, Postgresql,docker,Jenkins, Kubernetes, Linux, Erlang, Elixir,Rabbitmq etc. Interested candidates can share resume on 8743081868/shrija@prmgmt.org

Hi, Looking for Software Developer. Location-Pune 5days working (office) Skills Required-Java, Postgresql,docker,Jenkins, Kubernetes, Linux, Erlang, Elixir,Rabbitmq etc. Interested candidates can share resume on 8743081868/shrija@prmgmt.org

Leading BPO in Noida Hiring for Supervisor WFM- Planning & Scheduling Experience 3+ Years Role and Key Responsibilities: • Understanding of Capacity Plan, scheduling and rostering. • Skill-Based Scheduling for in-house agents • Define agents according to skills and proficiencies • Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. • Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. • Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. • Review the projected scheduled performance and review over/ under. • Take corrective action on the over/ under analysis and make recommendation on schedule changes, reskilling, realignment of agents across sites • Review DOW and Intraday Patterns and Support VTO/OT/PTO requests • AHT profiling • Assumption Management and Support admin features of schedules tools to include rules. Key Skills and knowledge: • Knowledge of Advanced Excel to work on data and create reports; Knowledge of VBA will be an added advantage • Graduate with Contact Center experience and good communication skills. • People management experience. • Proficiency in multi-tasking and engaging multiple stake holders at a time in a multiskilling environment. • Strong process and mathematical orientation Root Cause Analysis, proactive management & data presentation • Analytical bent of mind and strong process and mathematical orientation • Knowledge of Contact Centre methodologies and operational principles. • Complete understanding of overall operational activities including phone, email, chat, community and social media support. • Effective communication skills. • Advanced knowledge of MS products, particularly Excel, PowerPoint. • Proficiency with computers • Willingness to work in a 24*7 shift environment • Drive for self-learning and knowledge enhancement • Ability to simplify complex operations into repeatable processes • Comfortable in a fast-paced environment • Ability to make decision in time sensitive ambiguous situations • Since this is a supervisory and client-facing position, the candidate must be able to communicate effectively. • Avaya CMS is required, and Verint is preferred. • Must understand Billing & Invoicing. • Advanced Excel knowledge to deal with data and develop reports; knowledge of VBA and Power BI will be an advantage. Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Overview: We are looking for a MIS Executive who will play a key role in managing and optimizing scheduling activities for both voice and back-office processes (email/chat) in the travel domain. The ideal candidate will have a deep understanding of Erlang, advanced skills in Excel (including array functions), and exposure to BI tools like Tableau and Power BI. The candidate should also have experience with RTA on Zoom, Zendesk, or any other telephony platforms. Key Responsibilities: •End-to-end management of scheduling activities for Operations Voice and Back-office (email/chat) processes. •Perform MIS reporting and data analysis to track key metrics, identify trends, and provide actionable insights to Ops leaders. •Manage and optimize rosters based on volume forecasts, ensuring alignment with operational requirements and staffing levels. •Monitor real-time adherence, handle adjustments, and ensure that operations stay on track for all shifts and teams. •Coordinate with the operations team to ensure appropriate staffing levels are met, including coverage for planned leaves and unplanned absences. •Create and distribute regular reports (daily, weekly, monthly). •Perform data analysis to support continuous improvement and process optimization in both voice and back-office functions. •Work closely with the Ops teams to implement forecasting models and ensure smooth execution of workforce management processes. Qualifications: •Graduate in any stream. •Strong expertise in Excel (advanced formulas, array functions, pivot tables). •Exposure to Business Intelligence tools such as Tableau and Power BI. •Proven experience in MIS reporting and scheduling for both voice and back-office teams. •Hands-on experience with RTA on Zoom, Zendesk, or other telephony platforms. •In-depth understanding of Erlang and its application in workforce management. •Good communication skills, with the ability to present complex data in user friendly format.

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems

Job Description: You will be part of the oneXtel Engineering team being set up from the ground up. As part of the team, you will work on building an omni channel (SMS, Email, Voice, and social) messaging product built with the cutting edge technology for processing millions of messages every day. Key Responsibilities: You will be responsible for architecture, design, and development of the feature/component assigned to you. The product has extreme scalability and performance requirements with zero tolerance for downtime. So it is expected you are able to learn and implement the best of best distributed computing, concurrency programming techniques to write code that is elastic, scalable, and fault-tolerant. You will embrace the Test-driven development practices and automate the tests for the feature/component assigned to you. You will work closely with the Quality assurance team to fix issues found during test cycles which includes functional, performance, HA/Failover and security related issues. You will work closely with the ops team to perform root cause analysis of production issues. Skills Set : As a software engineer, we are expecting you to be expert in one or more tools/technologies and be open to learning and adapting other tools/technologies mentioned in the stack below. Tools/Technologies Web front end HTML, CSS, React Web / App servers Apache or Nginx or WildFly Back End : Java, Spring framework, RESTful services. Any prior experience of building web apps to scale at 1000 requests per second would be preferred. Databases : PostgreSQL, Redis Any proven experience in writing performant SQL Queries in pg would be preferred. Proven experience in optimizing performance using Redis is a big plus. Messaging : Rabbit MQ If you experienced RabbitMQ cluster processing billions of messages, then you are the person. Operating systems and Virtualization : Linux, Docker, Kubernetes If you are an open-source geek who loves Linux, we are looking for you. Programming languages: Elixir, Erlang WhatsApp, RabbitMQ is written in Erlang. If you excited to build servers that can work at the scale of WhatsApp, then oneXtel is the place for you. Education: Bachelors in computer science &/or Engineering. 3-10 years of solid experience in one or more elements of the above mentioned tech stack

Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems.

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems.

Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems

Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies. You need to manage reporting/ MIS resources that will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available. Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain. Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated. Desired Skills: Knowledge of Contact Centre methodologies and operational principles 1-2+ years of experience performing Planning functions (MIS Reports, data analysis, capacity planning, forecasting, scheduling, real-time management, erlang model, multiple MIS reports) in a multi-site contact center environment- preferred Excellent interpersonal and written communication skills Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams. Strong quantitative and analytical skills - Able to analyze data and draw insights. Must be proficient with advance Excel, can organize/analyze, import/export data in a structured manner Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc. Innovative and able to influence. Own end-to-end reporting and MIS delivery for multiple projects. Be responsible for ensuring the timeliness and accuracy of all reports. Lead meetings and develop agenda for Ops and Support functions to review performance and productivity. Provide clarity and instructions to your team on the expectation for each report and dashboard. Build redundancies for effective delivery. Follow a structured road map to develop the team and get them ready to scale up as the new automated reporting process are set up and executed. Link process metrics, performance metrics and set up benchmarks for comparable projects and processes.

Operate, monitor, and maintain real-time payments platforms and related services(Switching, Authorization, Settlement). Manage SSL/TLS certificate lifecycle, security keys, and integrations involvingHSMs and secure components. Work closely with engineering and infrastructure teams to maintain high availabilityand resilience of applications and network components. Troubleshoot complex issues across Erlang, Java, Oracle SQL, and Unix-basedsystems. Support and optimize payment message flows including ISO8583 and ISO20022formats. Act as a bridge between product, operations, and engineering teams to ensuresmooth incident resolution, change deployments, and root cause analysis. Interface with payment card networks (e.g., Visa, MasterCard, RuPay) fortransaction flow understanding and compliance. Participate in Agile ceremonies, contribute to continuous improvements andautomation within DevOps pipelines. Support UI-based tools for operational monitoring, metrics tracking, and incidentmanagement.