0.0 - 3.0 years

0 Lacs

karnataka

On-site

The Desktop Support I role at Astreya involves providing an exceptional user experience by managing hardware and accessory deployment, order tracking, conference room maintenance, and user setup. You will play a crucial role in supporting over 70,000 staff members globally, making this position an essential part of the IT services team. Your responsibilities will include assisting in inventory and asset management, conducting conference room maintenance, and supporting a fast-paced environment focused on video conference rooms. You will be responsible for ensuring audio and visual quality, troubleshooting issues, and assisting meeting attendees with their requests. Additionally, you will be involved in the deployment and recovery of laptop and desktop images, providing customer support to users worldwide, and utilizing ticketing systems to track work accomplishments and SLAs. To excel in this role, you should possess a high school diploma or equivalent, along with 0 to 2 years of related experience. Strong written and verbal communication skills are essential, as well as the ability to work effectively in a team with minimal supervision. A keen interest in new technologies and a basic understanding of inventory or IT concepts are also required. The physical demands of this position include the ability to lift and carry equipment weighing 50 pounds or more safely, perform office-related tasks such as sitting or standing for prolonged periods, and move within an office environment. Effective communication skills and the ability to use a computer are also necessary for this role. If you are looking to kickstart your career in IT services and enjoy providing exceptional user experiences in a dynamic environment, this role at Astreya could be the perfect fit for you. Join us in supporting global projects and contributing to the success of our team.,

Posted 3 days ago

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