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ERC / Call Centre Head Sumeet Ssg

10.0 - 12.0 years

10 - 20 Lacs

pune

Work from Office

Experience Minimum 1012 years of experience in call centre operations with least 5 years in a leadership or managerial role. Proven track record in managing large-scale, 24/7 Emergency Call Center or Response Operations. Key Responsibilities o Oversee day-to-day operations of the ERC, ensuring efficiency and SLA adherence. o Develop and implement protocols for emergency call handling and dispatch services. o Coordinate with ERC Doctors, Team Leads, and IT staff to streamline workflows. o Conduct performance evaluations and provide training to enhance team efficiency. o Ensure adequate staffing levels and shift rotations for 24/7 operations. o Monitor key performance indicators (KPIs) for cal...

Posted 2 months ago

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