About the Role: We are looking for a skilled IT Manager Operations & Infrastructure to oversee and support IT office administration across our three offices: Mumbai, Dubai, and Singapore. This role is hands-on and requires expertise in IT infrastructure, helpdesk operations, procurement, and cost optimization. The IT Manager will be responsible for ensuring smooth IT operations, managing hardware/software assets, handling escalations, and setting up office IT equipment from the ground up. You will play a key role in maintaining system security, optimizing costs, and ensuring employees across all offices receive efficient IT support. Gross Salary: INR 1,00,000 Per Month (INR 12,00,000 Yearly) Employment Type: Full-time Seniority Level: Mid-Senior Work Schedule: Monday to Friday, 9 AM - 6 PM (Weekends Off) Key Responsibilities: IT Operations & Support Oversee daily IT operations across Mumbai, Dubai, and Singapore offices. Handle IT service requests, troubleshooting, and escalations. Ensure timely resolution of IT issues in line with SLAs. Provide support for system updates, downtimes, and scheduled maintenance. Infrastructure & Asset Management Procure laptops, desktops, and IT equipment with a focus on cost optimization. Set up office IT infrastructure from scratch, ensuring scalability and efficiency. Manage hardware assets including PCs, laptops, printers, and mobile devices. Ensure systems are updated with latest patches and security protocols. Technical Skill Sets Expertise in Windows and hands-on experience with Microsoft Office Suite 365 administration and support. Strong knowledge of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). Strong troubleshooting and RCA skills for hardware, software, and network issues. Education & Experience Bachelors in Information Technology / Computer Science. 3 - 8 years of IT support/helpdesk/infrastructure experience. Proven experience in office IT administration and handling escalated technical issues. Skills & Competencies Excellent communication and interpersonal abilities. Strong problem-solving skills with ability to work under pressure. Ability to manage multiple priorities and meet deadlines. Experience in procurement of laptops and IT equipment with cost optimization. Ability to set up office IT infrastructure from the ground up.
Responsibilities: Maintain office cleanliness, sanitize washrooms, manage pantry & serve tea/coffee, handle couriers, restock supplies, support admin tasks, report maintenance issues, & ensure a tidy, organized workspace. Provident fund Annual bonus