Senior Executive Operations - ER Parvathy Hospital

2.0 - 7.0 years

1 - 3 Lacs

Chennai

Work from Office

Oversees the day-to-day operations of an emergency department, ensuring efficient patient care, Managing resources, and compliance with regulations. Listening to Patients concerns Resolving issues and complaints promptly Escalating complex or unresolved complaints to the relevant departments Following up with Patients to collect feedback and ensure they have no additional issues Documenting Patients feedback for future reference Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring Improving Patients service experience Assigning tasks and responsibilities to employees according to their skills, and work experience Providing clear instructions and guidance on completing assigned tasks Monitoring the performance and productivity of employees Conducting regular check-ins and team meetings to understand employees' concerns Providing regular feedback to help employees perform their duties efficiently Helping employees develop additional skills and knowledge through staff development programmes, workshops and training sessions

Posted 4 days ago

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