Equipage Medtech (Opc) Private Limited

Job Summary: The Receptionist cum Telecaller will be the first point of contact for patients and visitors at the clinic. The role involves managing the front desk, handling patient inquiries, scheduling appointments, making outbound calls for follow-ups, and providing information about clinic services in hearing, speech, and vertigo care. The candidate must ensure a warm, professional, and patient-friendly experience. Key Responsibilities: Front Desk Management: Greet patients and visitors with courtesy and professionalism. Handle patient registration, maintain records, and update databases. Manage appointment scheduling and coordinate with audiologists, speech therapists, and doctors. Maintain cleanliness and order at the reception area. Telecalling & Patient Coordination: Handle inbound calls and respond to patient queries regarding services, appointments, and reports. Make outbound calls for appointment reminders, patient follow-ups, and feedback collection. Educate patients about clinic services (hearing tests, speech therapy, vertigo evaluations, hearing aids, etc.). Follow-up with potential leads and ensure patient conversion. Administrative Support: Assist with billing, payments, and documentation. Maintain confidentiality of patient records and sensitive information. Support operational tasks and ensure smooth clinic functioning.