Customer Support Executive (CSE) Ads247365 India Pvt Ltd

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Senior Customer Support Executive in the hospitals and healthcare domain located in Bellary Road, Ganganagar, Bengaluru, Karnataka, your primary responsibility will be to work effectively in a team environment with a pleasant and professional demeanor. You will be expected to manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations such as HIPAA. Providing support via email, chat, and outbound & inbound calls to both internal and external customers will be a crucial part of your role. Additionally, assisting patients and healthcare providers with prescription-related queries and issue resolution will be essential. Your role will also involve addressing customer queries, resolving complaints, and ensuring overall customer satisfaction. Maintaining accurate patient records while upholding data privacy standards is imperative. You will be required to handle escalations and complex prescription cases professionally and efficiently, conducting problem-cause analysis to identify and resolve customer issues effectively. To excel in this position, you should have at least 4 years of experience in customer service within the Medical & Healthcare Industry. Excellent verbal and written communication skills, strong problem-solving abilities, and analytical skills are key requirements for this role. Managing multiple customer interactions effectively and handling customer complaints by providing appropriate solutions and alternatives within specified time limits are essential aspects of the job. A proactive attitude, a commitment to delivering exceptional customer service, and familiarity with telemedicine, online pharmacies, or US healthcare customer support are preferred qualifications. Knowledge of insurance claims processing, prior authorization workflows, e-prescribing platforms, and the US pharmacy network will be beneficial. You should be capable of working in a fast-paced and regulated environment. This is a full-time, permanent position with a rotational shift schedule. Shift allowance and yearly bonus are included in the job benefits. Prior experience in the healthcare domain is required, and you must be willing to attend a face-to-face interview at the company office in Ganganagar, Bengaluru. Your current CTC, expected CTC, notice period, and ability to work in person should be addressed during the interview process. If you meet these qualifications and are excited about delivering exceptional customer service in the healthcare industry, we encourage you to apply for this position.,

Posted 1 week ago

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