3.0 - 7.0 years

0 Lacs

rajasthan

On-site

The EHR Helpdesk 2nd Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities. Key Responsibilities - Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. - Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. - Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. - Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. - Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. - Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. - Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). - Develop and maintain technical documentation, workflows, and knowledge base content. - Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. - Report critical incidents, risks, and patterns to leadership for further review and resolution. Skill Matrix - Bachelors degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience. Required - Minimum of 3 years supporting Epic and healthcare applications Required 3 Years - Proficiency with ServiceNow Required 3 Years - Experience supervising or mentoring helpdesk teams in a healthcare setting Required 3 Years - Strong understanding of clinical workflows and healthcare operations. Highly desired,

Posted 2 weeks ago

Apply

Helpdesk 3rd Shift Lead Intellibee Inc

3.0 - 7.0 years

0 Lacs

rajasthan

On-site

The EHR Helpdesk 3rd Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Your primary responsibility will be to provide expert-level troubleshooting, guide lower-tier analysts, and ensure effective support coverage during your assigned shift. The role is crucial in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities. As the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting, you will lead support staff during your assigned shifts, offering guidance, coaching, and performance oversight. You will also monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Additionally, you will coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues and oversee helpdesk operations, including workload distribution, shift reporting, and escalation handling. Furthermore, you will play a key role in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). Your responsibilities will also include developing and maintaining technical documentation, workflows, and knowledge base content, as well as training and mentoring helpdesk team members to ensure adherence to support standards and customer service best practices. Lastly, reporting critical incidents, risks, and patterns to leadership for further review and resolution will be part of your role. Requirements: - Bachelor's degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience - Minimum of 3 years supporting Epic and healthcare applications - Proficiency with ServiceNow - Experience supervising or mentoring helpdesk teams in a healthcare setting - Strong understanding of clinical workflows and healthcare operations If you meet these qualifications and are looking for a challenging position where you can utilize your expertise in Epic-related support activities, this role as the EHR Helpdesk 3rd Shift Lead could be the perfect opportunity for you.,

Posted 2 weeks ago

Apply

Inter Systems Health Connect Teamlease Digital

4.0 - 8.0 years

10 - 20 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

Must Have: • 3-6 years of hands-on experience in HL7 interfaces build on Epic/Cerner/Allscripts or integration engines such as Cloverleaf and Health Connect • Understand US healthcare workflows • Experienced in performing configuration changes and system builds in Epic EHR (Electronic Health Record) platform • Experience in Agile development methodology. • Ability to perform estimation of work products. • Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements. • Perform problem management activities such as Root cause analysis of incidents. • Excellent documentation skills such as - Application understanding, change management etc. • Good interpersonal and communication skills • Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries • Knowledge and experience working with Microsoft Office tools Good to Have: • Epic bridges certification (not mandatory) • Cloverleaf or HealthConnect certification (not mandatory) • Excellent documentation skills such as - Application understanding, change management etc • Ability to follow engagement specific project delivery processes • Proactive drive on improvement and innovation ideas

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.