3 Epic Certification Jobs

As a Helpdesk Analyst working the 3rd Shift, your primary responsibility will be to provide advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities located in RTP, NC, United States. Your role will involve offering technical assistance to clinical and administrative staff to ensure timely and accurate resolution of IT issues, thereby enhancing system reliability and end-user satisfaction. You will be an integral part of the centralized IT Helpdesk team, where you will play a crucial role in promptly resolving both Epic and non-Epic related issues. Your contributions will be vital in maintaining system stability and usability to support high-quality patient care within the healthcare facilities. Key Responsibilities include: - Providing support for Epic applications, workflows, access, printing, and integration issues. - Serving as the initial point of contact for IT support related to Epic EHR and other healthcare IT systems. - Troubleshooting complex application, account, and workflow issues related to Epic and other clinical systems. - Offering basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. - Assisting users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. - Monitoring ServiceNow queues and managing incident resolution in accordance with service level agreements (SLAs). - Assisting with Epic user account provisioning, role changes, template assignments, and security access requests. - Participating in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). - Collaborating with clinical informatics, application analysts, and technical teams to ensure coordinated support. - Maintaining documentation, knowledge base articles, and standard operating procedures. - Delivering informal user training and guidance on proper Epic use and common troubleshooting techniques. - Supporting change management and scheduled downtime communications as needed. - Ensuring adherence to HIPAA, security, and IT governance policies in all technical activities. - Escalating critical issues and downtime events according to established protocols. Required Skill Matrix: - Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. - Proficiency with ServiceNow or other enterprise ticketing systems. - In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). - Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk) is highly desired. - Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM) is highly desired.,

The EHR Helpdesk Analyst role is responsible for delivering advanced technical support for the Epic electronic health record (EHR) system and associated clinical applications in 13 state-operated behavioral healthcare facilities. As an EHR Helpdesk Analyst, you will play a crucial part in providing technical assistance to clinical and administrative staff to ensure prompt and accurate resolution of IT issues. Your primary goal will be to enhance system reliability and end-user satisfaction. You will be an essential member of the centralized IT Helpdesk team, focused on offering timely and effective solutions for Epic and non-Epic related issues. Your contributions will significantly impact the stability and usability of the system, ultimately supporting the delivery of high-quality patient care. Key Responsibilities: - Provide comprehensive support for Epic applications, including workflows, access, printing, and integration challenges. - Act as the initial point of contact for IT support matters related to Epic EHR and other healthcare IT systems. - Troubleshoot complex application, account, and workflow issues associated with Epic and other clinical systems. - Offer basic remote desktop support for computers, printers, mobile devices, and peripherals at various facilities. - Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. - Monitor ServiceNow queues and manage incident resolution within specified service level agreements (SLAs). - Aid in Epic user account provisioning, role modifications, template assignments, and security access requests. - Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). - Collaborate with clinical informatics, application analysts, and technical teams to ensure cohesive support. - Maintain documentation, knowledge base articles, and standard operating procedures. - Deliver informal user training and guidance on proper Epic utilization and common troubleshooting techniques. - Support change management and scheduled downtime communications as required. - Ensure compliance with HIPAA, security, and IT governance policies during all technical activities. - Escalate critical issues and downtime incidents following established protocols. Skill Matrix: - Minimum of 2 years of experience providing Epic technical support in a healthcare or clinical environment is required. - Proficiency with ServiceNow or similar enterprise ticketing systems is necessary. - Deep understanding of EHR platforms such as Epic, Cerner, and Allscripts is essential. - Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk) is highly desired. - Experience supporting Epic applications like Ambulatory, Inpatient, ASAP, or HIM is highly desired.,

The Helpdesk Analyst 2nd Shift position at RTP, US involves providing advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. As the EHR Helpdesk Analyst, your primary responsibility is to offer technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues to promote system reliability and end-user satisfaction. Working within the centralized IT Helpdesk, you will be responsible for promptly and effectively resolving Epic and non-Epic related issues to contribute to the stability and usability of the system, ultimately supporting high-quality patient care. Your key responsibilities will include providing support for various Epic applications, workflows, access, printing, and integration issues. You will serve as the initial point of contact for IT support related to Epic EHR and other healthcare IT systems, troubleshooting complex application, account, and workflow issues. Additionally, you will offer basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Furthermore, you will assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitoring ServiceNow queues and managing incident resolution in line with service level agreements (SLAs) will also be part of your duties. You will collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support and participate in go-live support and system upgrade events. Maintaining documentation, knowledge base articles, and standard operating procedures, as well as delivering informal user training and guidance on proper Epic use and common troubleshooting techniques, are essential aspects of this role. You will support change management and scheduled downtime communications as needed and ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalating critical issues and downtime events according to established protocols will also be expected. In terms of the skill matrix required for this role, a minimum of 2 years providing Epic technical support in a healthcare or clinical environment is necessary. Proficiency with ServiceNow or other enterprise ticketing systems, along with an in-depth understanding of EHR platforms such as Epic, Cerner, and Allscripts, is essential. Epic certification in one or more modules and experience supporting Epic applications are highly desired qualifications for this position.,