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Skyleaf Consultants LLP logo
Senior Technical Support Specialist Skyleaf Consultants LLP

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Senior Manager Technical Support Operations at our company, you will play a crucial role in leading our global support team to deliver world-class customer support and ensure operational excellence. Your responsibilities will include: - Overseeing and optimizing global technical support operations for timely issue resolution. - Managing and mentoring support engineers across multiple regions to foster performance and growth. - Handling critical customer escalations and ensuring quick, effective resolutions. - Defining and monitoring KPIs & SLAs to maintain service excellence. - Driving automation, AI-driven solutions, and ITIL-based processes for continuous improvement. - Collaborating ...

Posted 1 month ago

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