3 Enterprise Voice Jobs

Dear Candidate, We are hiring for MS Teams Administrator role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT Ability to work in large teams and manage project milestones Excellent communications, presentation, and Problem-solving skills Ability to develop requirements based on client inputs Ability to work effectively in a remote, virtual, global environment. To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Sr. Associate IS Voice Engineer What you will do Let’s do this. Let’s change the world. In this vital role you will assist with the design, configuration, deployment, and management of Amgen’s enterprise voice platforms. This role covers core platforms, including Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE). The engineer works closely with IS managers, vendors, and business partners to translate business needs into technology solutions, deploy upgrades, and evaluate new products to align with Amgen’s strategic goals. Additionally, the role focuses on integrating emerging technologies and driving roadmaps to meet the evolving needs of the business. Roles & Responsibilities: Design and deploy voice platforms, including Cisco UCM, Webex Calling, Microsoft Teams Calling, and WxCCE. Evaluate and implement Webex Contact Center (WxCCE) features, including IVR scripting, call routing, and chat integration. Collaborate with business users and IS teams to align voice solutions with business needs. Identify and assess new technology products to enhance communication platforms and services. Develop migration strategies from legacy PBX systems to cloud-based solutions. Monitor and troubleshoot SIP trunk connectivity and complex voice issues. Maintain system documentation to ensure reliability and continuity. Drive the integration of emerging technologies with existing platforms to improve user experience and scalability Interacts with IS managers and vendors to identify and evaluate new technology products for their services Partners with business users to elicit and translate business requirements into technological solutions Deploys or upgrades the system or technical solution to meet business requirements for functionality and reliability Establish relationships with internal and external partners to drive road maps from our existing platforms to integrate with emerging technologies What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master’s degree with a 1 - 3 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR Diploma with 7-9 years of experience in Computer Science, IT or related field Preferred Qualifications: Must-Have Skills (Not more than 3 to 4): Expertise in Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE). Knowledge of SIP, H.323, PRI, ISDN, and QoS protocols. Experience with IVR scripting, call queues, and contact center workflows. Excellent verbal and written communication skills for technical and non-technical audiences of different levels in the organization. Good-to-Have Skills: Work experience in the biotechnology or pharmaceutical industry. Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Strong knowledge of information systems, IT infrastructure and network technologies Ability to learn new technologies and be able to work and deliver high quality in a high pressure, fast paced environment. Knowledge of SD-WAN, firewalls, and load balancing for voice systems. Experience with cross-platform integration between voice, network, and cloud environments. Demonstrated ability to work in a global, matrixed organizational structure Demonstrated ability to work effectively in a fast-paced, dynamic environment. Understanding of ITIL processes and implementation. Experience working with an ITSM (Information Technology Service Management) platform for Incident / Asset Management and Service Requests An understanding of IT/OT concepts and cyber security Professional Certifications (please mention if the certification is preferred or mandatory for the role): SAFe Methodology (preferred) CCNA Collaboration Soft Skills: Excellent analytical and troubleshooting skills Excellent written and verbal communications skills (English) in translating technology content into business-language at different levels Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong problem-solving and analytical skills. Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Project Role : Infrastructure Consulting Practitioner Project Role Description : Support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. Apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Must have skills : Microsoft Teams Infrastructure, Enterprise Voice & Video Infrastructure Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or Equivalent Summary :As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Your typical day will involve collaborating with clients to understand their infrastructure needs, designing and implementing solutions, and ensuring the smooth operation of the infrastructure. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with clients to understand their infrastructure needs and requirements. Design and implement IT infrastructure solutions that are scalable and optimized for operational efficiencies. Ensure the smooth operation of the infrastructure by monitoring performance and addressing any issues or bottlenecks. Provide technical expertise and guidance to clients on infrastructure best practices. Stay updated with the latest industry trends and advancements in IT infrastructure. Assist in the evaluation and selection of infrastructure technologies and vendors. Conduct infrastructure assessments and audits to identify areas for improvement. Develop and maintain documentation related to infrastructure design, configurations, and processes. Collaborate with cross-functional teams to integrate infrastructure solutions with other systems and applications. Train and mentor junior team members to enhance their technical skills and knowledge. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Teams Infrastructure, Enterprise Voice & Video Infrastructure. Experience in designing and implementing IT infrastructure solutions. Strong knowledge of network architecture and protocols. Familiarity with cloud computing technologies and platforms. Experience in managing and troubleshooting IT infrastructure issues. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Teams Infrastructure. This position is based at our Gurugram office. A BE or Equivalent degree is required. Qualifications BE or Equivalent