2 Enterprise Training Jobs

Who Are We Postman is the worlds leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About The Team At Postman, we aim to put the customer at the center of everything we do. With over 40 million users, the Customer Education team is at the forefront of supporting our customers and internal employees on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers journey. The Opportunity We are seeking a Senior Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center. You will also be responsible for delivering engaging in-person training for our new Postmanauts on a monthly basis! What Youll Do Design and deliver trainings that help customers understand how to use Postman effectively Deliver Postman Bootcamp to new employees on a monthly basis on-site Develop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels. Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs Track and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program. Keep up-to-date with product updates and new features to ensure training programs reflect the most current information. About You 6 years minimum experience in software engineering and enterprise training Ability to facilitate a resolution to complex technical issues Extensive experience using Postman Ability to travel up to 50% of the time Passion for operationalizing, reporting on, and continuously improving customer experiences at scale Consistent track record of successfully handling stakeholder relationships Highly organized, with proven ability to work autonomously and run multiple projects at one time What Else In addition to Postman&aposs pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. Were building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. Our Values At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. Equal opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. Show more Show less

As the Strategic Execution lead for the training operations, your primary responsibility will be to develop and implement a strategy that is in line with the organizational goals, such as achieving placement outcomes and enhancing client cost-efficiency. You will be tasked with translating these strategic priorities into actionable roadmaps, focusing on areas like trainer supply readiness, scheduling SLAs, and cost optimizations. Additionally, you will play a key role in aligning hiring and trainer capability building initiatives with the strategic learning and development focus areas, which may include GenAI, DevOps, Cloud, Java, and Python. In terms of People & Team Leadership, you will lead and mentor a diverse team comprising a Trainer Hiring Lead, a Trainer Manager, and a Program Delivery Head. Your responsibilities will involve building a strong pool of freelance and full-time trainers, managing trainer performance and engagement, and overseeing client training delivery and trainer rotation across programs. Collaboration across teams will be crucial to prevent silos, resolve bottlenecks, and ensure agility in resourcing. Operational Excellence will be another critical aspect of your role, where you will be expected to implement and optimize training operations technologies, streamline trainer allocation and schedules, and maintain a swift response loop for urgent hiring and scheduling needs. Tracking performance metrics and addressing operational challenges proactively will also fall under your purview. Stakeholder & Client Engagement will require you to work closely with various stakeholders, including the L&D Head, Content Head, and client representatives, to anticipate demand surges, plan for new technology programs, and mitigate delivery risks effectively. Building strong relationships with enterprise and academic partners, preparing regular operations dashboards, and presenting delivery health updates to senior leadership will be vital components of this aspect of the role. Continuous Improvement & Innovation will be a key focus area, where you will establish feedback mechanisms to identify process gaps, drive cost efficiencies through strategic measures, and explore AI-led solutions for enhancing hiring, scheduling, and trainer matching processes. Your ability to leverage data-driven insights, operational KPIs, and technology-driven approaches will be instrumental in fostering a culture of continuous improvement and innovation. As the ideal candidate for this role, you should possess a strategic mindset with a strong focus on execution, extensive experience in scaling training teams across various domains like IT, BFSI, or EdTech, and a deep passion for enhancing the trainer experience. Your proficiency in managing enterprise and University clients, understanding SLAs, and delivering on program scale-up demands will be essential. Being data-driven, adept at managing large teams of trainers, and experienced in coordinating high-scale training initiatives will set you up for success in this role. Exposure to enterprise training in domains such as GenAI, ServiceNow, Java, Cloud, Python, and BFSI will be considered a definite advantage. In return, you will have the opportunity to work with a high-impact team at the forefront of EdTech, AI, and workforce transformation. You will play a pivotal role in leading the strategy and execution for a key business vertical, within a flat organizational structure and a fast-paced growth environment. The salary offered for this role ranges from 30 to 40 LPA, reflecting the value and impact that this position carries within the organization.,