41 Enterprise Support Jobs - Page 2

What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced cus...

Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment. Responsibilities Provides quality technical phone, desk-side/onsite or centralized repair center (Depot) support to Paychex internal field or corporate staff with regard to computer system hardware or software issues. Enters and maintains complete and accurate details regarding service requests in the online system of record in order to trend on specific issues, provide end-user...

About the role : ZoomInfo is looking for an experienced, results-oriented Product Support Engineer who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, enterprise customers as part of our Platinum Support m...

We are looking for a Product Support Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : ? Respond, manage, and resolve customer queries and issues sent via a ticketing system ? Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved ? Develop and implement strategies that will ensure a positive experience that ...

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate w...

We are looking for an experienced and dynamic BPO Manager to lead our Customer Retentions Team focused on retaining existing customers of Adobe products. The ideal candidate will have exceptional communication skills, strong leadership abilities, and a proven track record in people management. Lead and manage the customer retention team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional m...

Are you ready to lead a dynamic technical support team and shape the customer experience for a cutting-edge Network-as-a-Service portfolio? Spectra is looking for a Head of Technical Support to drive strategic and operational excellence in our enterprise support functions. Head of Technical Support will be leading the Technical Support strategy for Spectra's network-as-a-service portfolio. The position is responsible for managing the Technical customer support operations, developing segment & solution based support processes (including Monitoring, Proactive Support and L1, L2 & L3 technical support teams), ensuring high levels of customer satisfaction, and working on continuous capability de...

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that e...

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a stron...

Location: Gandhinagar Positions: Total 4: (2 per zone) Job Summary: We are seeking experienced and dedicated professionals for the role of Field Operations Coordinator to support enterprise service delivery and operations at the Backoffice in Gandhinagar . The ideal candidates will be responsible for managing trouble tickets, Alarm monitoring , coordinating with field teams for fault resolution, and ensuring seamless communication with the NOC and other stakeholders to maintain service reliability across large-scale last mile networks. Key Responsibilities: Assign and manage trouble tickets to field operations. Coordinate with field manpower to ensure prompt fault resolution. Alarms monitori...

The Impact of Technical Support Engineer to Coupa: As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. What you'll do: Answer how to technical and application configuration questions to our enterprise customers. Assist in troubleshooting 2nd level technical issues. Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Su...

Requirements and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field 3-5 years of relevant experience or equivalent combination of education and work experience Strong understanding and practical experience with HL7 interface standards, including message structures and segments FHIR experience is a plus Proficiency in file parsing (HL7, JSON, XML, etc.) Experience with object-oriented programming Familiarity with DLL creation and APIs Hands-on experience with health system integrations Excellent analytical and communication skills Ability to work both independently and collaboratively Problem-solving skills for developing creative solutions Stron...

Job Title : Technical Support Engineer Enterprise Customers Company: Tech Mahindra Location: Bangalore (Work from Office) Experience: 2–6 years Shift: Night Shift (Predominantly US hours) Employment Type: Full-Time Job Summary: Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment. Key Responsibilities: • Deliver high-quality technical support to enterprise customers over phone, em...

Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Supp...

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service ...

A short video profile (1-2 minutes) introducing yourself is mandatory along with your resume. NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at ...