30 Enterprise Support Jobs - Page 2

Requirements and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field 3-5 years of relevant experience or equivalent combination of education and work experience Strong understanding and practical experience with HL7 interface standards, including message structures and segments FHIR experience is a plus Proficiency in file parsing (HL7, JSON, XML, etc.) Experience with object-oriented programming Familiarity with DLL creation and APIs Hands-on experience with health system integrations Excellent analytical and communication skills Ability to work both independently and collaboratively Problem-solving skills for developing creative solutions Strong multitasking capabilities with attention to detail Roles and Responsibilities: Design, implement, and maintain interfaces between client systems and customer systems Conduct meetings with vendors and clients to gather and define requirements Maintain and enhance existing interfaces and HL7 engines Research and troubleshoot problems, develop solutions, and document best practices Create and maintain detailed documentation for all interfaces Develop IT solutions for various connectivity requirements Stay updated on healthcare regulatory requirements Analyze specifications and develop software using the core platform Provide software and workflow documentation Facilitate effective communication among stakeholders Deliver tasks within project timelines Manage multiple projects simultaneously Provide regular status updates and reports to the project team Ensure compliance with data privacy regulations when required

Job Title : Technical Support Engineer Enterprise Customers Company: Tech Mahindra Location: Bangalore (Work from Office) Experience: 2–6 years Shift: Night Shift (Predominantly US hours) Employment Type: Full-Time Job Summary: Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment. Key Responsibilities: • Deliver high-quality technical support to enterprise customers over phone, email, and remote tools. • Troubleshoot and resolve complex issues related to networking (TCP/IP, DNS, DHCP, routing, switching, VPN). • Investigate and resolve application-level issues including performance, configuration, and integration. • Provide OS-level support for either Windows or Linux-based environments. • Document detailed case notes, resolution steps, and known issues in the internal knowledge base. • Collaborate with engineering, product, and escalation teams to ensure timely issue resolution. • Adhere to SLAs and provide prompt updates to customers throughout the resolution process. • Participate in night shift coverage and on-call rotations, as required. Required Skills & Qualifications: • 2–5 years of experience in technical support, preferably for enterprise or global customers. • Solid understanding of networking technologies and troubleshooting: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs. • Hands-on experience with network devices (Cisco, Juniper) is an advantage. • Strong troubleshooting experience on Windows and/or Linux platforms. • Familiarity with support tools like Wireshark, system logs, or remote debugging tools. • Excellent communication skills (spoken and written) and ability to work independently. • Strong customer service orientation and problem-solving skills. Preferred Qualifications: • Certifications such as CCNA, Network+, Linux+, or Microsoft certifications. • Experience working in a 24/7 support or global delivery model. • Exposure to ITIL-based service management practices. Notice Period: Immediate Joiners Preferred Work Mode: Work from Office – Bangalore Shift Timing: Night Shift (US Hours) Role & responsibilities Preferred candidate profile

Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday; 5AM - 2PM IST or 1PM - 10PM IST; Candidate should be comfortable working EST/PST shifts based on business needs Work Mode : Hybrid - 3 days Work from Office (Monday - Wednesday) and 2 days Work from Home (Saturday - Sunday) What Youll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that cant be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service requests, ensuring timely resolution in line with SLAs (Service Level Agreements). System Monitoring : Monitor client systems to ensure smooth operation, identifying potential issues before they impact business processes. Client Communication : Act as the primary liaison between clients and internal teams, communicating technical issues, updates, and solutions effectively. Documentation & Reporting : Maintain detailed records of support activities, including issues, resolutions, and system changes. Provide regular reports on system performance and incidents. System Updates & Configuration : Assist in the deployment, configuration, and maintenance of enterprise software solutions, ensuring they meet client needs. Collaboration with Internal Teams : Work closely with development, operations, and product teams to address client concerns and escalate issues when necessary. Required Skills & Qualifications: Technical Support Expertise : Proven experience in enterprise-level technical support, troubleshooting software, hardware, and network-related issues. Systems & Networking Knowledge : Strong understanding of enterprise IT infrastructure, including server management, cloud solutions, networking, and system configurations. Ticketing Systems : Experience with issue tracking and ticketing systems like JIRA , ServiceNow , or Zendesk . Client-Focused : Strong customer service skills, with a focus on providing exceptional support to enterprise clients. Problem-Solving : Excellent analytical and troubleshooting skills to resolve complex technical issues quickly and efficiently. Documentation & Reporting : Strong documentation skills, with the ability to create clear reports and guides for both clients and internal teams. Software Solutions : Familiarity with enterprise software and systems such as ERP , CRM , database management systems , and cloud platforms . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

A short video profile (1-2 minutes) introducing yourself is mandatory along with your resume. NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. REQUIRED SKILLS FOR THE JOB: Must be a Graduate. Having 2+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions. Outstanding written & verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload. Experience in supporting software applications and troubleshooting in Windows and /or Mac environment. Knowledge of Adobe products would be preferred. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.