Enterprise Sitecore Architect

Job Description

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Description: Milestone is seeking a seasoned Enterprise Sitecore Architect to lead the design, implementation, and evolution of Sitecore-based digital platforms across our global biopharmaceutical organization. This role will be instrumental in driving scalable, secure, and compliant web experiences that support patient engagement, healthcare provider education, and internal content workflows across multiple brands and geographies. Responsibilities : Enterprise Architecture Leadership: Define and maintain the enterprise-level architecture strategy for Sitecore, ensuring alignment with business goals, security standards, and compliance requirements (e.g., GDPR, HIPAA, 21 CFR Part 11). Provide technical leadership in the development of Sitecore and web related solutions, ensuring that best practices are followed, managed and that technical governance is met. Solution Design & Integration: Design scalable, component-based Sitecore solutions, integrating with CRM systems (e.g., Salesforce), analytics platforms, content delivery networks, DAM systems, and identity/authentication providers (e.g., Okta). Platform Governance & Standardization: Establish development standards, reusable templates, content models, and workflow strategies to support consistent delivery across global brand sites. Participate in Governance calls as well as SAFE Agile ceremonies Lead the development of technical documentation and training materials to ensure that Sitecore solutions are well-documented and easily maintained. Provide technical support for Sitecore solutions, working closely with business stakeholders to identify and resolve technical issues. Technical Leadership: Collaborate with developers, DevOps engineers, UX designers, and business stakeholders to guide technical delivery across Sitecore XP/XM/Headless environments and modern front-end frameworks (e.g., React, Next.js). Mentor Web team members as they start their journey in Sitecore. Lean in to manage issue resolution on the platform. Assist with RCA on the issues. Cloud & DevOps: Architect Sitecore solutions hosted on Azure or AWS with CI/CD pipelines, monitoring, and automated deployments, ensuring high availability and disaster recovery compliance. Collaboration & Roadmapping: Work closely with IT, marketing, compliance, and regional business teams to plan platform enhancements, site rollouts, and digital transformation initiatives. Collaborate with cross-functional teams to gather requirements and identify opportunities for improving the web platform. Vendor & Partner Management: Coordinate with implementation partners, offshore teams, and third-party SaaS providers for integrated solution delivery and quality assurance. Advise the development of custom Sitecore modules and integrations with third-party systems. Qualifications Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. 10+ years of experience in web platform architecture, with at least 5 years hands-on experience in Sitecore (version 9 or higher, ideally 10.x). Strong experience with Sitecore SXA, JSS, Headless CMS architecture, and personalization strategies. Proficiency in C#, ASP.NET, .NET Core, and front-end technologies (HTML5, CSS, JavaScript frameworks). Experience with cloud hosting platforms (Azure preferred), containerization (Docker/Kubernetes), and DevOps toolchains (e.g., Azure DevOps, GitHub Actions). Understanding of regulatory requirements and best practices for pharmaceutical digital content (e.g., Veeva Vault integration, eConsent workflows, audit trails). Sitecore Certification (Architect or Developer) preferred. Preferred Experience: Experience working in a GxP-compliant, regulated environment. Familiarity with Adobe Analytics, Google Tag Manager, or similar analytics tools. Background in omnichannel marketing, customer data platforms (CDPs), or master data integration for patient/HCP journeys. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.