Senior Executive - Key Account Management FieldAssist

3.0 - 7.0 years

0 Lacs

haryana

On-site

We are seeking an energetic and motivated professional to join our Customer Success team, with a preferred background in a similar role. In this position, you will need to apply empathy and possess a unique ability to understand customer needs in order to directly contribute to FA's success. Your responsibilities will include working closely with both external and internal stakeholders to ensure smooth and timely project execution. You will conduct in-depth training sessions for client project stakeholders on how to effectively utilize the product. Additionally, you will assist with high-severity requests or issue escalations as necessary, guide clients on product features and their usage, and drive client scale-ups to achieve enterprise-level penetration. It will be your duty to update clients about new feature developments and enhancements based on their business requirements, monitor client accounts to ensure product adoption and usage, and demonstrate the product to clients pre-execution when required. Your ultimate goal will be to ensure customer satisfaction and cultivate strong customer relationships. We are looking for engineering graduates with 3-5 years of experience who possess excellent verbal and written communication skills, as well as strong presentation abilities. The ideal candidate will have the ability to multitask and thrive in a challenging, fast-paced environment. A go-getter attitude, a strong work ethic, proficiency in MS Excel and PowerPoint, excellent problem-solving skills, attention to detail, and a solution-oriented mindset are essential. Enthusiasm about technology, along with demonstrated technical aptitude, is highly valued. If you are ready to take on this exciting opportunity and meet the qualifications outlined above, we encourage you to apply and be a part of our dynamic team.,

Posted 5 days ago

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