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Enterprise Operations Engineer II

5 - 6 years

13 - 18 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Data analysis Change management Automation Networking WAN VPN Information security Network operations Technical support MPLS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Enterprise Operations Engineer II Overview Globally partnering with our customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. Provide 24x7x365 technical operations support for MasterCard s global infrastructure; with focus on minimizing impact to Customers and internal users. Monitor the infrastructure and be a key stakeholder in MasterCard Incident, Problem and Change Management processes. Regularly perform data analysis to determine MasterCard s performance and identify areas of improvement. Have you worked in Network Operations Center Do you like to triage and drive events to resolution Do you like to interact with Customers, vendors, and support teams on a global scale Role Perform Alert acknowledgement, Creating Incidents, and work towards closure. Experience in collaborating with various vendors via Calls/Mails to push for Incident resolution. Experience in Routing, Switching, WAN, Tunnelling, VPN, MPLS, SD-WAN Working knowledge on Routing Protocols. Network troubleshooting skills is must. Networking commands to check/share/Router logs, circuit logs, traffic routing, tunnelling concepts is necessary to minimize downtime and impact to the brand and business respectively. Basic knowledge to work in mainframe terminal to support Mastercard credit and debit related transaction issue. Knowledge/experience/Interest in Automation would be an added advantage. Fixed Night shift role spanning 12 hours (3d/4d pattern - 6:30PM IST to 6:30 AM IST) Hybrid work, candidate should abide to do work from Office for a minimum number of days as per management regulations. All about You Master/bachelor s degree 5-6 years relevant work experience. Novice-level ability to perform post-event analysis. Demonstrates the ability to function in Network with CCNA Certified, CCNP would be a plus & basic Mainframe knowledge of tandem technology. Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary. Effective problem and troubleshooting skills. Effective written and verbal communication skills. Effective organization & interpersonal skills.

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Mastercard
Mastercard
www.mastercard.com

IT Services and IT Consulting

Purchase NY

10001 Employees

774 Jobs

    Key People

  • Michael Miebach

    CEO

  • Linda Kirkpatrick

    President of North America

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