Enterprise Operations Engineer II

Job Description

Role Perform Alert acknowledgement, Creating Incidents, and work towards closure. Experience in collaborating with various vendors via Calls/Mails to push for Incident resolution. Experience in Routing, Switching, WAN, Tunnelling, VPN, MPLS, SD-WAN Working knowledge on Routing Protocols. Network troubleshooting skills is must. Networking commands to check/share/Router logs, circuit logs, traffic routing, tunnelling concepts is necessary to minimize downtime and impact to the brand and business respectively. Basic knowledge to work in mainframe terminal to support Mastercard credit and debit related transaction issue. Knowledge/experience/Interest in Automation would be an added advantage. Fixed Night shift role spanning 12 hours (3d/4d pattern - 6:30PM IST to 6:30 AM IST) Hybrid work, candidate should abide to do work from Office for a minimum number of days as per management regulations. All about You Master/bachelor s degree 5-6 years relevant work experience. Novice-level ability to perform post-event analysis. Demonstrates the ability to function in Network with CCNA Certified, CCNP would be a plus basic Mainframe knowledge of tandem technology. Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary. Effective problem and troubleshooting skills. Effective written and verbal communication skills. Effective organization interpersonal skills.