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Enterprise Operations Engineer II

3 - 7 years

13 - 17 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Engineer II Data analysis Change management Automation Networking Information security Network operations Troubleshooting Corporate security Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Enterprise Operations Engineer II Overview Globally partnering with our customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. Provide technical operations support for MasterCard s global infrastructure; with focus on minimizing impact to Customers and internal users. Monitor the infrastructure and be a key stakeholder in MasterCard Incident, Problem and Change Management processes. Regularly perform data analysis to determine MasterCard s performance and identify areas of improvement. Have you worked in Network Operations Center Do you like to triage and drive events to resolution Do you like to interact with Customers, vendors, and support teams on a global scale Shift timings: 6:30AM IST - 6:30 PM IST with Hydrid model. Responsibilities Provides technical support and maintenance for Mastercard s operations environment with an emphasis on networking technologies Maintains services once they are live by measuring and monitoring availability, latency, and overall system health Identifies areas for program enhancements and provides potential improvements to management within the program environment Participates in testing, troubleshooting, resolving and documentation Assists with evolving systems through automation and improving reliability and efficiency Perform change tasks as assigned. May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline Experiences Experience providing moderate to complex technical support and maintenance for networking technologies within the operations environment Experience identifying areas for operations enhancements and supporting implementation of optimization efforts Gains familiarity with using ITSM processes and best practices Actively participates in shift turnovers, interpreting escalated issues, and providing guidance on unresolved common issues

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Mastercard
Mastercard
www.mastercard.com

IT Services and IT Consulting

Purchase NY

10001 Employees

774 Jobs

    Key People

  • Michael Miebach

    CEO

  • Linda Kirkpatrick

    President of North America

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