3 Enterprise Experience Jobs

As a Product Support Engineer based in Chennai, Tamil Nadu, your primary responsibility will be to provide technical assistance and service desk support to customers, ensuring their issues are resolved in a courteous, timely, and effective manner. With at least 1 year of experience in a similar role, you are familiar with handling enterprise-level support, particularly in the US market. Your team-oriented mindset and exceptional interpersonal skills will enable you to build strong relationships with both customers and internal teams. Proficiency in customer support software like Freshdesk and defect tracking systems such as JIRA is expected. Your dedication to customer service, ability to multitask, and positive response to interruptions will be crucial in this role. You will be required to demonstrate a critical attention to detail, a commitment to customer service, and a passion for problem-solving, especially in mathematical contexts. Excellent written and verbal communication skills are essential for effectively addressing customer queries and concerns. In this role, you will play a key part in coordinating daily activities, guiding the team, and ensuring high-quality responses to customer issues. Additionally, you will lead continuous improvement projects, champion the product, and develop action plans based on customer feedback. Collaborating with internal teams, you will identify solutions, document knowledge, and handle high-value customers and renowned brands. This position demands your availability from 7:30 PM to 4:30 AM IST to provide 24x7 support to customers, with provisions for cabs and food during these hours. Your role will involve following standard procedures for issue escalation, promoting product documentations, and contributing to the creation of FAQs and knowledge base articles to enhance customer satisfaction and reduce costs.,

As a Business Analyst, your primary responsibilities will include gathering and analyzing requirements, documenting business processes, and conducting user acceptance testing. You will be expected to have experience with Business Process Model (BPM) and relevant tools, as well as the ability to design end-to-end solutions that meet the business needs. Additionally, your role will involve evaluating existing processes, identifying areas for improvement, and implementing effective solutions. You will also be responsible for managing scope, risks, and issues, prioritizing requirements, creating prototypes, wireframes, and user stories to deliver MVP and final products. Collaboration with project teams, business stakeholders, UX teams, technical teams, and end-users will be essential in eliciting detailed requirements to enhance the product backlog. You must possess exposure and enterprise experience in a functional domain, stay updated with current trends, tools, and technologies, and have a good understanding of the software development lifecycle. A strong grasp of UX/UI concepts is necessary to define user stories and utilize the latest web/mobile technology tools effectively. You should be adept at aligning business needs with processes, have hands-on experience in agile project delivery, and excel in conceptualizing and articulating business requirements comprehensively. Analytical thinking, problem-solving abilities, effective communication, listening skills, and interpersonal proficiency are key attributes for success in this role. Practical experience with Atlassian Jira is also required. Desirable qualifications include experience in product-based manufacturing domains, proficiency in describing Baseline and Target Business Architectures, and familiarity with terminologies related to web and mobile technologies such as Angular, JavaScript, AWS, .Net, HTML5/CSS, SAP, and Salesforce. Testing applications developed using web, mobile, and analytical tools is an additional skill set that would be advantageous. Preferred certifications for this role include Business Analysis Expert Certification (CCBA), PMI-PBA (PMI Professional in Business Analysis), and SAFe Agile Product Management certification.,

About the Company: 75F is a global leader in IoT-based Building Automation & Energy Efficiency solutions for commercial buildings. Headquartered in the US, the company has offices across India, Singapore, and the Middle East. Backed by investors like Bill Gates's breakthrough energy ventures, 75F has been recognized for its dedicated efforts towards climate action, earning a spot on the global cleantech 100 list for the second consecutive year in 2022. Since venturing into India in 2016 and Singapore in 2019, 75F has established itself as a prominent player in the APAC region, serving prestigious clients like Flipkart, Mercedes Benz, WeWork, and Adobe. The company's strategic partnerships with Tata Power and Singapore Power have further promoted energy efficiency, climate tech, and automation through cutting-edge technologies like IoT, ML, AI, wireless tech, and cloud computing. Awards and Recognitions: 75F's cutting-edge technology and exceptional results have garnered numerous awards and recognitions from entities like Clean Energy Trust, Bloomberg NEF, Cleantech 100, Realty+ Prop-Tech Brand of the Year, ESG Award Customer Excellence, Frost & Sullivan APAC Smart Energy Management Technology Leadership Award, CMO Asia Most Preferred Brand in Real Estate, and National Energy Efficiency Innovation Award by the Ministry of Power. Job Role: Engineer - Projects and Field Support Work Location: Hyderabad Experience: 5-8 years Responsibilities: - Completion of projects end to end, including finalization of vendors, installation as per deadlines, and coordination with customers and OEM partners. - Extensive travel across Hyderabad and some parts of the south region. - Developing new partners for installation, commissioning, and site surveys. - Setting up pre and post-sales customer support infrastructure, including call logging, escalation, deployment of engineers, call closure, and monitoring customer SLAs. - Establishing post-sales tech support infrastructure for troubleshooting, root cause analysis, reference library, training tools, and remote installations. - Creating infrastructure for providing pre-sales support for site surveys, audits, and project proposals. - Building a service sales team for selling value-added services. - Handling customer and vendor interactions, site visits, and site coordination. - Collaborating with project engineers to submit proposals and implement technology solutions for HVAC efficiency. - Maintaining and improving the CSAT score. Required Knowledge/Skills, Education, And Experience: - B.E./B.Tech/MS/MTech from a reputed university. - 3+ years of relevant work experience in the HVAC industry. - People responsibility experience for at least 3 years. - P&L responsibility experience for at least 3 years. - Channel and Enterprise experience. - Track record of consistently delivering targets. - Familiarity with industry-standard CRM or equivalent. Benefits: - American MNC culture. - Attractive Compensation & Benefits structure. - Engagement & Recreation, Continuing Education budget. - Opportunity to be a part of one of the world's leading Climate Tech companies and work with a team of passionate disruptors. Diversity & Inclusion: At 75F, diversity and inclusion are fundamental values that shape the company's culture. The commitment to diversity and inclusion is reflected in the company's values, focusing on integrity, purpose, high-performance culture, innovation, and customer success. The company aims to attract and retain the best talent to drive engagement and innovation.,