At eClouds, we specialize in delivering cutting-edge Salesforce and cloud-based solutions tailored to the unique needs of businesses across industries. With a strong focus on innovation, collaboration, and measurable impact, our team empowers clients to streamline operations, drive growth, and achieve digital transformation. Headquartered in North America and serving a global client base, eClouds is a fast-growing, dynamic company where talented professionals thrive in a culture of excellence and continuous learning. We are looking for a Senior Business Analyst to join our team. 🚀 Drive Digital Transformation: At eClouds, we don’t just deliver solutions - we create lasting impact. As a Senior Business Analyst, you’ll be at the forefront of designing Salesforce experiences that solve real-world business challenges. 🤝 Partner with Purpose: Work hand-in-hand with global clients, developers, and internal teams to translate complex needs into clear, actionable plans - shaping solutions that are as strategic as they are scalable. 🎯 Lead with Influence: From initiating discovery workshops to leading Agile ceremonies and delivering post-Go-Live training, you’ll guide the full lifecycle of enterprise projects, ensuring alignment, clarity, and momentum every step of the way. 💡 Own the Outcome: You’re not just gathering requirements - you’re crafting vision, building consensus, and ensuring delivery excellence through collaboration, precision, and insight. 🌍 Thrive in a Collaborative Culture: At eClouds, we’re a team of thinkers, doers, and builders. We believe in open communication, continuous learning, and empowering each other to deliver the best solutions possible. 📈 Grow with a Fast-Moving Team: As a growing Salesforce consultancy, we offer the opportunity to take initiative, influence best practices, and shape how we work - while growing your own expertise along the way. Key responsibilities: Initiate and lead discovery sessions, live-boarding workshops, or stakeholder interviews to elicit business and technical requirements, building alignment and consensus. Collaborate closely with stakeholders, developers, and QA teams throughout the design, development, testing, and implementation phases. Gather, document, and validate business requirements, user stories, and acceptance criteria, ensuring alignment with strategic business goals. Translate business needs into clear functional specifications in coordination with technical teams and subject matter experts (SMEs). Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, demos, and retrospectives. Coordinate with stakeholders to obtain requirement document sign-offs and sprint-level approvals. Assist SMEs with effective backlog grooming and Agile best practices such as story sizing, backlog management, and story mapping. Collaborate with QA, Marketing, and SMEs to prepare user training materials for both pre- and post-Go-Live phases. Support project management by contributing to planning activities alongside project managers or coordinators. Develop and deliver final training content, including videos, user guides, and proof-of-delivery materials; conduct training sessions for end users. Proactively identify and resolve project bottlenecks, risks, or conflicts to ensure smooth delivery. Recognize and document change order requests that fall outside the original scope of work. Stay up to date with Salesforce releases, features, and best practices to maintain a forward-looking platform strategy. Provide post-Go-Live support during Hypercare, ensuring users are confident and effective in using Salesforce solutions. Participate and collaborate with stakeholders, development, and testing teams throughout the Key requirements: Minimum of 5 years' progressive experience as a business analyst working with Salesforce CRM Well versed with Salesforce application and service cloud capabilities Foundational project management and reporting skills Salesforce Business Analyst certified is a must Project Management certifications are a big plus Proven ability to work creatively and analytically in a problem-solving team environment Excellent communication, interpersonal and management skills Working hours - 4PM - 12 AM IST Only selected candidates will be reached out for the initial round of interview.