Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of Technology is a role will collaborate closely with Senior management within IT and Operations. The role is expected to devise a robust strategy and manage the Delivery of the ERPs (Workday, UKG, Infor, etc.), Data & Integration Interfaces functions, Application Support/Maintenance and Enterprise Service Management for a set of Health System providers. The role will need decisive leadership and fostering of relationships through seamless collaboration with Technology, Architecture and Operations departments. The role is expected to drive successful execution of Health System IT strategy with harmonious partnerships across all teams resulting in reduced operational costs and streamlined processes. Ensuring delivery efficiency, managing priorities across business and IT including ecosystem partners, Talent nurturing and retention, focus on macro and micro-Innovation, ability to navigate organization agility for increased collaboration is a key expectation from this role. Primary Responsibilities Leading global delivery, managing/optimizing resource allocation, and implementing technology solutions that result in cost reductions and operational improvements Drive productivity and efficiency by defining a governance framework, implementing ERP strategy by cross-organizational collaborations, change management initiatives, and data-driven decision making Conducting Joint Application Development (JAD) sessions and White Board Sessions with senior leaders, Subject Matter Experts (SMEs), Architects and cross-functional teams for Portfolio reviews, walkthroughs and customer interviews commensurate with excellent communication and presentation skills Leading business-critical Applications Support / Maintenance function (L2/L3), maintain customer service levels Leading Enterprise Service Management function, including Process Engineering (ITSM/ITIL) and Tool & Platform Management (Service Now) teams Vision across ERP and Data and Integration domains Manage cross-functional teams including vendor ecosystems to implement/support ERP solutions that align with business objectives and improve overall human capital management Involved in shaping product strategy for ERP / Data and Integration implementations, aligning initiatives with business goals to drive organizational success Manage relationships with senior leadership, including CIOs, to provide expert guidance on technology solutions and process optimization Establish and maintain a collaborative environment across teams, ensuring seamless execution of product initiatives and operational deliverables Accountable for personnel management of a global team of around 100+ high-performing individuals, including their upskilling, deployment, mobility, retention and progression in their professional development for the betterment of the project and the talent Leveraging and managing Strategic Vendor Partnerships - Product and/or Managed Services Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Undergraduate degree or equivalent experience 15+ years of proven experience in leading structured Managed services engagements with end-to-end accountability of Account Delivery, Operational performance, Talent mobility and management and Account finances in Healthcare and Life sciences domain Experience of managing teams that have worked on Integration engines (Cloverleaf, Rhapsody, Ensemble/InterSystems) and setup processes that enhance performance, improve productivity and generate operational efficiencies across multiple departments Experience of leading business-critical Applications Support/Maintenance function (L2/L3), with hands-on delivery leadership skills in managing customer service levels, deep understanding of application systems and solid problem-solving skills Proven seasoned professional and Subject Matter Expert (SME) in ERP solutions (Workday, UKG, Infor, etc.), driving product vision and strategy to enhance efficiency and performance Proven expertise in delivering transformative impact through strategic vision, program management excellence, and leading high-performing teams Proven to build a solid Automation and Innovation framework within ERP and Data and Integration space and provide actionable insights facilitating data-driven decision-making and delivery efficiency At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
