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Account Manager Customer Success EVC Ventures

5.0 - 9.0 years

0 Lacs

haryana

On-site

You will be responsible for shaping the future lifetime value of customers by ensuring higher product adoption, customer satisfaction, and overall health scores. Your role will involve driving Customer Success Outcomes, increasing renewal rates, and reducing churn. Additionally, you will be expected to expand revenue in accounts through cross-selling and up-selling, as well as driving new business growth through greater advocacy and reference-ability. As part of your responsibilities, you will define and optimize the customer life-cycle by mapping the customer journey, developing listening points, standardizing interventions, and identifying opportunities for continuous improvement. You will...

Posted 4 months ago

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