Director of Operations Courtyard by Marriott

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You will serve as the strategic business leader for the Hotel Operations at Courtyard Mumbai International Airport. Your responsibilities will encompass Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. Working closely with department heads, you will formulate and execute strategies to align with the brand service strategy and initiatives. Your role will focus on meeting brand standards, fulfilling customer needs, ensuring employee satisfaction, driving revenue growth, optimizing financial performance, and fostering positive owner relations. Additionally, you will develop and implement property-wide strategies to deliver products and services that exceed the expectations of target customers and employees, while ensuring a return on investment. To qualify for this position, you should hold a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related field from an accredited university, along with at least 4 years of experience in guest services, front desk operations, housekeeping, sales and marketing, or similar roles. Alternatively, a 4-year bachelor's degree in the aforementioned fields, coupled with 2 years of relevant professional experience, is acceptable. Your core work activities will involve managing profitability by understanding key drivers of guest satisfaction, analyzing service issues, and making decisions to propel the property towards its goals. You will also monitor sales performance against budget, review financial statements, and coach the operations team to effectively manage various aspects like occupancy, rates, wages, and expenses. Leading the operations and department teams, you will champion the brand's service vision, communicate departmental goals clearly, and focus on enhancing the guest experience through feedback analysis and problem resolution. Furthermore, you will be tasked with conducting human resources activities such as facilitating solutions to improve guest satisfaction, ensuring fair treatment of employees, fostering a culture of excellent service, setting performance expectations, and addressing employee feedback and concerns. Additionally, you will be responsible for implementing property policies consistently, conducting performance appraisals, driving brand initiatives, and maintaining open communication with the team. Courtyard, a brand under Marriott International, values diversity and offers equal opportunities to all associates. By joining Courtyard, you become part of a global team dedicated to providing exceptional guest experiences and continuous improvement. If you are passionate about exceeding guest expectations, thrive in a dynamic team environment, and are eager to grow both personally and professionally, Courtyard is the place for you to do your best work and realize your potential.,

Posted 1 day ago

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