134 Engineering Support Jobs - Page 6

About The Role : Job TitleProduction Support Engineer Corporate TitleAssociate LocationPune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Knowledge of Java and/or Tandem Mainframe technologies Programming languages like Javascript and/or TACL, COBOL Operating systems (Linux and/or Guardian) and the underlying infrastructure environments Online environment DAP & DWEB Version control tools like GIT and/or RMS Database environments (e.g., Oracle, Tandem Enscribe, SQL) Utilities like Rsync and/or FUP Middleware (e.g., MQ) Automation, monitoring and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch) Good to have Unix, understanding of java and cloud technologies. Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): Service Operations experience within a global operations context 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) Education | Certification (Recommended): Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) ITIL Foundation Certificate Business Competencies: Communication - Experienced Financial Management Basic Industry Knowledge - Experienced Innovation - Basic Managing Complexity - Basic Product Knowledge (internal & external) Basic Risk Management - Basic Technical CompetenciesExperienced Business Continuity/Disaster Recovery Experienced Operational Management Experienced How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them in the market. Impact Impacts a range of customer, operational, project, or service activities in teams. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Explains difficult or sensitive information clearly and effectively. Works to build consensus within a team. Responsibility Statements Designs, documents, tests, and debugs software systems and/or applications. Participates in full development life cycle including requirements review and design. Participates in software design meetings and analyses user needs to establish technical requirements. Consults with end users to prototype, refine, test, and debug programs to meet needs. Creates technical specifications based on conceptual design and stated business requirements. Serves as a technical expert on development projects. Identifies and evaluates new technologies for implementation. Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. Provides estimates, budgets, project flow, client updates, and meeting expectations. Minimizes risk, prepares for risk mitigation, keeps projects on track. Manages user requirements and provides timely project updates. Analyzes program codes to find causes of errors and revise as needed. Provides feedback for performance appraisals of team members. Performs other duties as assigned. Complies with all policies and standards.

locationsHYDERABAD, IND time typeFull time posted onPosted 6 Days Ago job requisition idR1147544 . Education and Experience Requirements Education Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science Minimum of 6 years software related job experience (support/development) Or High school education Minimum of 10+ years software related job experience (support/development) Experience Minimum 5 years experience within related LOB NCR Support, Engineering or PS Organisations Key Areas of Responsibility Offer input and gain knowledge as a subject matter expert on products, systems, and services Knowledgeable across the related LOB product range including all solution(s) currently released and supported Knowledgeable on assigned solution(s) to SME level and assists others with investigations Knowledgeable on 3rd party products used within customer solutions Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role Prepare and deliver training on products and systems, as appropriate Prepare various technical documents on technologies, customer environments, products and systems Provide advice to engineering on new product designs Input and guidance to engineering on potential resolution of product defects Input and guidance to engineering on issues encountered during engineering field trial Design corrective action(s) to resolve product or system problems with no known solutions. Gather and analyze information, formulate and test hypothesis Identify, design, develop and validate solution Ability to research problems with no known solutions and design solutions for identified problems Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident Ability to manage multiple issues of differing stages of investigation and priority without assistance. Work with product developers to assess and create product alterations and contribute to long term solutions Actively participate in making the team a success by achieving the team objectives Actively participate in making the team a success by achieving the team objectives Adherence to NCR Software Support SLA Guidelines Knowledge metrics and knowledge code compliance as per department objectives Proper usage of incident tracking tool (as per incident working guidelines) Accurate and prompt time logging (direct and indirect) Work all incidents diligently to ensure customer satisfaction targets are achieved Enhance customer service by dealing with all incidents professionally and adhering to NCR Software Support guidelines Enhance customer service by dealing with all incidents professionally and adhering to NCR Software Support guidelines Ensure customers are kept updated with current status of investigation as per guidelines Maintain ownership of incident at all times Customer escalation management with minimal assistance (Incidents identified as escalated by Manager) Including key position of driving and communicating a status of incident to all relevant parties including senior management as required. Critical site management, including : multiple critical or urgent complex issues Personal management of multiple issues for one customer High priority issues, either technically or politically Manage individual high priority issue affecting multiple customers Offers of employment are conditional upon passage of screening criteria applicable to the job.

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. Minimum Qualifications: Bachelor's degree and 3+ years of Support Engineering or related work experience. OR Associate's degree and 4+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 5+ years of Support Engineering or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master"™s = one year, Doctorate = two years) of work experience. Preferred Qualifications: Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field. Certification in Electronics or related area. Military experience or training in electronics field (Rank E6+). 5+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging. 5+ years of experience in a lab environment. 2+ years in a leadership role with or without direct reports. 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). Principal Duties and Responsibilities: Leads a team in moderately complex support activities such as system integration and providing development support from initial concept through completion phases of project. Provides support for engineers and recommendations on design approaches, layout, and parameters for large projects. Participates in design reviews. Manages and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance, analyzes moderately complex failures or malfunctions, and develops corrective action. Seeks out, integrates, interprets, and shares data and information from various sources and stakeholders across teams to help others understand moderately complex specifications. Leads efforts to develop solutions. Manages and/or executes on components of team project priorities, deadlines, and deliverables for large and/or multiple projects. Works with individuals inside and outside of own function to integrate complex projects and/or ensure changes work with other components of a specific project. Level of Responsibility: Works independently with no supervision. Provides supervision/guidance to other team members. Decision-making may affect work beyond immediate work group. Requires verbal and written communication skills to convey complex information. May require basic negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. *Completed advanced degree in a relevant field may be substituted for up to one year (Master"™s = one year) of work experience. You will be part of Qualcomm's Automotive Platform Systems Team in Bangalore, which is responsible for design, delivery and support of high-quality Chipset validation, integration and SW development platforms. In this role, the primary responsibility of the individual will be to work closely with platform design engineers in testing, troubleshooting, deploying, maintaining and supporting Qualcomm"™s Automotive platforms. Support tickets raised by users of these platforms will have to be resolved by the individual "“ either on their own or in collaboration with adjacent functions (HW Design/Manufacturing/Test/Prototype rework teams.) Individual may work on multiple tickets at any point of time, so, systematic tracking and updating of status is expected. The environment is fast-paced and requires cross-functional interaction daily. Good communication, planning and execution skills are a must. Following are the required skills and experience: - Ability to understand Schematics, component datasheets, BOM, Engineering Drawings- Ability to debug electronic HW systems, write board-level rework instructions and guide technicians to implement and verify rework- Ability to operate test equipment "“ power supplies, oscilloscopes and logic analyzers, protocol analyzers etc. - Working knowledge in Windows required - Knowledge of using JTAG debuggers preferred- Working knowledge in Unix is desirable - Experience in a support role and working with ticket tracking tools (like JIRA) desirable - Experience in running automated tests and ability to perform first-level debug in test / test-environment related issues is a strong plus - Strong individual contributor who will work well in a team environment - Good communication skills Qualifications: MinimumDiploma in Electrical/Electronics Engineering and 8+ years of experience in Electronic System Assembly, Test, Troubleshooting, lab support and system maintenance

About The Role : Job Title - Configuration Engineer Location - Pune Role Description This role requires working closely with the Business and Project Manager/Scrum Master for overall implementation and support of Coupa Risk Assess projects. Should be hands-on Coupa with multiple implementation experience and experience in workflow configuration. Should be a good team player having good communication and interpersonal skills. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Learn Coupa Capabilities Technical Configuration in the tool quickly. Understand Business Requirements and the design of Coupa Risk Assess developed for Deutsche Bank Coupa Configuration / Implementation i.e. Manage Configuration Changes in Coupa Risk Access and Reporting. Work with Architects & Platform Owner and support their mission for the Program Deployment Support issue investigation and resolution for incidents escalated to development/L3 within defined SLAs Perform Coupa Release Testing, Report the issues and resolve the problems. Ensure the best practices implementation based on Industry standard. Need to be involved in Reviews, check the feasibility of the solution and functional fitment as per DB standards and best practices and align customer expectations, ensuring smooth and timely project delivery and support Build Knowledge by documenting the configuration and enriching the Key Operating Principles. Prepare and deliver the Maintenance documentation, update the configuration workbook periodically. Suggest process improvements based on the application capability and industry best practices. Your skills and experience Must be having total 5+ years of experience and at least 3 years in software configuration /support engineering. At least 2 years of experience in workflow configuration in Coupa or similar products Good Exposure to DBMS concepts, and experience in designing reports in Coupa Risk Assess. Technical Knowledge of SFTP, Unix and Data Exchange mechanism would be an added advantage. Good Knowledge of SDLC & Agile processes Experience in Vendor Risk Management is an advantage. Strong customer focus with experience of working with cross-functional/ cross-department teams A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills Coupa Risk Assess certification is an advantage. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Req ID: 318515 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Sr. Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). "About The Role – Support Engineer (Data Practice) – Snowflake, Airflow, IICS RoleSupport Engineer Job Summary: We are looking for a Support Engineer in Data Practice with expertise in Snowflake, Apache Airflow, and Informatica IICS (Intelligent Cloud Services). The ideal candidate will be responsible for monitoring, troubleshooting, and optimizing data pipelines, ETL workflows, and cloud-based data warehouses to ensure seamless data operations. Key Responsibilities: L1/L2 Support & Monitoring: Monitor Snowflake workloads, Airflow DAGs, and IICS ETL jobs, ensuring smooth execution. Troubleshoot data pipeline failures, performance bottlenecks, and job scheduling issues. Provide L1/L2-level support by analyzing logs, errors, and resolving real-time data ingestion issues. Perform incident management and root cause analysis (RCA) for recurring issues. Data Pipeline & ETL Support: Assist in maintaining and optimizing Snowflake data warehouse performance. Support ETL workflows in Informatica IICS, ensuring data integrity and transformation accuracy. Handle Apache Airflow job scheduling, orchestration, and task dependencies. Work on data validation, troubleshooting missing or incorrect records, and implementing fixes. Security, Maintenance & Documentation: Ensure data security, access control, and role-based permissions in Snowflake. Assist in managing data backup, retention policies, and performance tuning. Maintain detailed runbooks, support documentation, and troubleshooting guides for issue resolution. Collaborate with data engineers and developers to enhance system reliability. Required Skills & Qualifications: 3+ years of experience in Data Engineering Support or ETL Support. Strong understanding of Snowflake architecture, SQL queries, and performance tuning. Hands-on experience in Apache Airflow DAG monitoring and troubleshooting. Knowledge of Informatica IICS (Cloud Data Integration, task flows, and error handling). Basic understanding of Python or SQL scripting for debugging data issues. Experience in data warehousing concepts, ETL workflows, and cloud platforms (AWS/Azure/GCP). Strong analytical and problem-solving skills for resolving data-related issues. Preferred Qualifications: Exposure to CI/CD pipelines for data deployment. Knowledge of cloud storage (S3, ADLS, or GCS) and API-based data integrations. Familiarity with Git for version control and JIRA for ticket tracking." About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Database, Data Warehouse, SQL, Consulting, Technology

About Eka: Eka Software Solutions, now a part of STG, has merged with Quor Group. This merger has established a formidable presence in the vendor solutions market for metals, energy and agriculture. Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products. Today, we boast of extensive CTRM/ETRM expertise across softs, Ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more. Quor Group is able to provide the industry a very unique offering that meets the growing demands of commodity traders, energy merchants miners, industrials to producers providing best-in-class functionality, user experience, technology and services. Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with clear short-term, medium-term, and long-term goals. Quor has offices across Americas, Asia, Australia, and EMEA serving 100+ customers globally across multiple commodity segments. Read more about Quor at and Eka at Position/TitleSupport Engineer The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries. He/she shall utilize established support systems to ensure maximum possible uptime for clients. This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support. Education/Certification Advanced Diploma or Degree in Engineering, Mechatronics, Robotics or Computer Science or extensive experience in a Control Systems Engineer role or equivalent would be well regarded Experience : - - Up to 2 years experience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying. - Some experience in an on-call Support role would be well regarded. - Some exposure to the mining or agribusiness industries would be well regarded. - On-the-job training is provided for the Support Engineer role. Key Accountabilities : - Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support. - Address email support requests as Tier 1 support, during business hours. - Respond to support requests within expected timeframes, as stipulated under existing support agreements. - Log all details of support requests received. - Analyze, reproduce and record details for defects raised through support channels. - Resolve support defects or test rectification of defects received from the Engineering team. - Track support items through completion. - Record and categorize support requests. - Undertake regression testing of product releases. - Prepare and deliver releases to production environments, include development of release artefacts. - Prepare reporting information for support items. Adhere to prevailing Ekas ISMS policies and procedures while delivering the duties. Required Skillset: - Experience in and understanding IEC 61131 programming standards - Knowledge of XML standards and tools. - Knowledge of Microsoft SQL database and basic scripting skills. - Knowledge of Delphi and .NET application trouble-shooting. - Experience in machine control. - A sound working knowledge of control system architectures, PLC system design and programming techniques - Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians and subject matter experts. - Compliance with client Drug and Alcohol policies and other HSE/WHS requirements

locationsHYDERABAD, IND time typeFull time posted onPosted 6 Days Ago job requisition idR1147200 . TITLEAssociate Software Support Team Lead GRADE10 LOCATIONHyderabad, India About NCR Atleos Corporation : NCR Atleos (NYSENATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services, software, and hardware solutions for self-service channels. Headquartered in Atlanta, Georgia, NCR Atleos can be found online at www.ncratleos.com. You are: Passionate about technology and troubleshooting, with a unique perspective on the world. You see possibilities and opportunities everywhere, believing that every problem has a solution. You view challenges as boundaries to push and problems to solve. Position Summary & Key Areas of Responsibility: The Associate Software Support Team Leader role primarily involves working on reported support incidents, but also includes overseeing a small number of Support Specialists (typically less than 3). This position involves collaborating with global customers, internal teams, and peers to investigate problems, identify and confirm product bugs, recreate issues, provide advice on product usage, and assist with configuration. While the role requires some domain and technical knowledge, comprehensive training will be provided. The Associate Software Support Team Leader must be customer-oriented and ready to offer solutions to address customer issues. Additionally, the Team Leader, with assistance, oversees the day-to-day operations of a workgroup under close guidance and instruction from a Manager. Successful candidates will receive training, mentorship, and support on NCR's proprietary software products. Responsibilities and Competencies: Accountability Responsible for the operations of a small workgroup. Ensure team members understand their roles and responsibilities. Monitors team performance and provides feedback. Product Skills and knowledge Basic knowledge across the related NCR Atleos product range, including all currently released and supported solutions. Knowledgeable on assigned solutions. Capable of investigating issues with occasional assistance. Understands basic functionalities and features of the product. Provides initial troubleshooting and support for common issues. Troubleshooting Gathers and analyzes information, formulates and tests hypotheses for issues. Identifies, designs, develops, and validates solutions for straightforward issues. Utilizes basic troubleshooting tools and techniques. Minimal issue recreation with assistance. Process Adherence Follows established processes and procedures for incident management. Owns assigned issues until closure, ensuring regular communication updates. Keeps customers updated with the status of investigations as per SLA guidelines. Knowledge Capture Creates knowledge articles with occasional assistance. Collaboration Works effectively with team members to resolve straightforward issues. Communicates clearly and follows established protocols when interacting with other departments. Participates in team meetings and contributes to discussions. Technical Qualifications [Insert/Delete as necessary for the team position advertised] Enterprise Software Knowledge of Web Applications. High-level knowledge of Relational Databases and DB structures. Java technologies and relational databases. Knowledge of Tomcat, Webservices SOAP / REST API calls. Microsoft Windows technologies. Knowledge of Linux OS & basic commands would be beneficial. Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.). Basic Qualifications Bachelor's degree in a computer/science-related field; typically, software engineering, electronics, information systems, or a related field. Offers of employment are conditional upon passage of screening criteria applicable to the job.