CX BP - Power Products Schneider Electric

3.0 - 12.0 years

0 Lacs

karnataka

On-site

The Business Operation Quality position at SEPL / SEIPL / SEIL is a crucial role that focuses on ensuring customer satisfaction and quality across one or multiple Business Units. As the voice of the customer, the role acts as a customer experience champion, advocating for putting the customer first in all aspects of the business. The key responsibilities include: - Addressing major customer pain points related to quality, delivery, service, or any other touchpoints impacting the overall customer experience. - Collaborating with various stakeholders (BU, GSC, LOB, R&D, Field Services, National Sales) to resolve customer issues effectively. - Overseeing the I2P process for the BU and driving improvements in customer satisfaction through systematic issue resolution actions. - Managing recalls and containments in coordination with LOB, Field Services, Logistics, and other relevant parties to minimize customer impact. - Leading or supporting the improvement of commercial processes affecting customer experience across the value chain. - Conducting proactive and reactive customer visits to identify areas of improvement and drive corrective actions. - Planning, executing, and monitoring key actions derived from Customer Voice surveys and visits. - Promoting a quality culture within the BU by emphasizing the core value of Customer First and implementing quality/customer experience processes effectively. The ideal candidate for this role should possess the following qualifications and competencies: Educational Qualifications: - Engineering degree Job Experience: - 10-12 years of overall experience - 3-5 years in sales/marketing/front office roles - 5-8 years in Quality management roles - Hands-on experience in quality assurance processes, quality tools usage, and six-sigma implementation Competencies Required: - Engineering mindset with a good understanding of product specifications and functionalities - Proficiency in quality tools and systems, ideally with Six Sigma Black Belt certification - General management experience and problem-solving skills - MBA (preferred but not mandatory) - Customer-oriented mindset, team player, effective communicator, and influencer with excellent interpersonal and networking skills Areas of Responsibility include: - Supporting Business Units in handling customer issues and improving customer experience - Implementing and utilizing I2P for issue resolution and following up on global actions - Analyzing Customer Voice/Survey data and implementing actions to enhance customer experience - Driving improvement initiatives for product quality and customer experience in collaboration with various organizational functions - Fostering a Customer First culture within the BU This is a full-time position that requires travel and a commitment to driving customer-centric initiatives effectively.,

Posted 1 week ago

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MSSQL DBA Administrator Natobotics

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

You will be responsible for engineering and automating various database platforms and services. You will assist in rationalizing the technology and usage of databases. Additionally, you will play a key role in creating and implementing operational policies, procedures, and documentation. Your duties will include providing database administration and production support for databases hosted on private cloud across all regions, performing database version upgrades and security patching, as well as performance tuning and database replication administration. Collaboration with development teams will be essential, where you will utilize your coding skills to design and implement database solutions for new and existing applications. You should be prepared to work on weekends and non-office hours as part of a wider scheduled support group. A willingness to learn and adapt to new technologies and methodologies is crucial for this role. Required Skills: - Minimum 10 years of experience in MSSQL DBA administration - Proficiency in navigating Linux operating systems and using command-line tools - Clear understanding of MSSQL availability group - Exposure to scripting languages like Python and automation tools like Ansible - Strong troubleshooting skills and ability to work well under pressure - Organizational skills and practical sense - Quick learner with an engineering mindset Preferred Skills (not mandatory): - Experience in MySQL and Oracle - Knowledge of Infrastructure Automation Development - Familiarity with monitoring systems and log management/reporting tools such as Loki, Grafana, and Splunk Your role as a Database Administrator will require a combination of technical expertise, problem-solving skills, and a proactive approach to handling database-related tasks.,

Posted 2 weeks ago

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