Engineer Tier 1, Product Support

As a Production Support Role at GlobalLogic, you will be responsible for triaging issues from various channels such as phone, chat, or web portal, prioritizing customer urgency and issue priority, logging all incidents and requests into the case management system, and accurately documenting all customer interactions. Your ability to assess customer sentiment, drive issues with urgency, communicate effectively with professionalism, understand the business impact of issues, and remain calm under stressful conditions will be crucial for success. In this role, you will need to connect issues and cases to the most appropriate resources, create positive experiences through clear communication and a sense of urgency, and demonstrate respect for customers" time and effort. Excellent communication skills, both written and oral, along with a strong sense of urgency and respect for customers" time, will be essential traits for succeeding in this position. GlobalLogic offers exciting projects in industries like High-Tech, communication, media, healthcare, retail, and telecom. You will have the opportunity to collaborate with a diverse team of talented individuals in an open and laidback environment, with possibilities for working abroad in global centers or client facilities. Work-life balance is a priority at GlobalLogic, with flexible work schedules, opportunities for remote work, paid time off, and holidays. Professional development is emphasized at GlobalLogic, with regular training programs for communication skills, stress management, professional certifications, and technical and soft skills. Competitive salaries, family medical insurance, life and accident insurance, NPS, health awareness programs, extended maternity leave, performance bonuses, and referral bonuses are some of the benefits offered to employees. Fun perks at GlobalLogic include sports events, cultural activities, food subsidies, corporate parties, vibrant offices with dedicated zones, rooftop decks, and discounts at popular stores and restaurants. GlobalLogic is a leader in digital engineering, helping brands worldwide design and build innovative products and digital experiences. With a focus on experience design, complex engineering, and data expertise, GlobalLogic accelerates clients" transition into tomorrow's digital businesses. Operating under Hitachi, Ltd., GlobalLogic contributes to driving innovation through data and technology for a sustainable society with a higher quality of life.,