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Information Technology Manager Cactus Communications

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

Role Overview: As an Operations Manager, IT Service Desk at CACTUS, you will lead and manage a team of IT Service Desk professionals to ensure prompt and effective resolution of technical issues while delivering exceptional customer service to internal and external stakeholders. You will oversee the day-to-day operations of the IT Service Desk, conduct ticket analysis to enhance service quality, and maintain comprehensive service logs. Additionally, you will demonstrate hands-on expertise with MDM platforms and utilize various tools to coordinate essential support activities. Key Responsibilities: - Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution...

Posted 1 month ago

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