Lead - Global Service Operations Tata Communications

0.0 years

0 Lacs

pune, maharashtra, india

On-site

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description This role involves handling customer complaints for services on products like ILL, MPLS (L3VPN/L2VPN), SDWAN (Versa/Viptela/FortiGate), WIFI (EnGenius/Meraki/Mist), and MCC. It also requires a strong knowledge of NGFW and UTM security solutions. SME-level expertise is essential to address complex issues related to reachability, application performance, throughput, and ...

Posted 1 month ago

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Lead - Global Service Operations Tata Communications Limited

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Description This role involves handling customer complaints for services on products like ILL, MPLS (L3VPN/L2VPN), SDWAN (Versa/Viptela/FortiGate), WIFI (EnGenius/Meraki/Mist), and MCC. It also requires a strong knowledge of NGFW and UTM security solutions. SME-level expertise is essential to address complex issues related to reachability, application performance, throughput, and degradation. This operational role is focused on delivering outcomes that directly impact day-to-day operations and improve customer satisfaction. Additionally, it requires an in-depth understanding of customer network solutions for the mentioned products to ensure quicker troubleshooting. Responsibilities 1. Pr...

Posted 1 month ago

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