Customer Onboarding Specialist FULL Creative

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Customer Onboarding Specialist at our SAAS scheduling product, you will play a crucial role in driving product-led growth, guiding customers through their initial experiences with our software. Your mission is to promote customer satisfaction and maximize product adoption while ensuring a balanced approach to their onboarding journey. You will conduct engaging demos by delivering informative product demos for prospective and new customers, creating a strong connection and enthusiasm for our software. Additionally, you will initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, for effective communication and facilitation of product adoption. Facilitating onboarding sessions is a key responsibility where you will ensure customers grasp the full spectrum of software features and functionalities, helping them find balance in their new tools. Providing personalized training is another essential aspect where you will offer tailored support designed to meet each customer's unique needs, empowering them to grow their capabilities with our software. Collaboration with teams is vital as you work alongside support teams to ensure seamless transitions for new customers, fostering a cohesive connection that enhances their experience. You will also be responsible for developing resources by creating and updating onboarding materials and resources, reflecting our commitment to providing balanced and comprehensive assistance. Gathering customer feedback and relaying insights to product and development teams is crucial for contributing to our growth strategy and the ongoing improvement of our services. You will monitor adoption rates, track customer usage, and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software. Troubleshooting issues and addressing inquiries and challenges during the onboarding process are essential for maintaining a strong connection with customers to enhance their satisfaction. **Must have:** - 1-3 years of experience in customer-facing sales/onboarding roles (US/UK/Canada). - Bachelor's degree in a related field or equivalent work experience. - Excellent communication and presentation skills. - Strong customer service orientation with a focus on satisfaction. - Ability to simplify complex technical concepts for easy understanding. - Strong organizational skills and attention to detail. - Proactive problem-solving mindset to effectively address customer needs. - Ability to work collaboratively with cross-functional teams. **Good to Have:** - Proficiency in software products and quick adaptability to new technologies. - Familiarity with CRM systems and customer support tools. - Previous experience in customer onboarding, support, or a similar role. - Experience in conducting product demos or training sessions. - Background in the software or tech industry is a plus. If you are passionate about technology and dedicated to helping customers succeed through meaningful connections, at FULL Creative, we empower our team members to thrive in an environment that balances innovation with customer needs. Join us and be a part of our team!,

Posted 1 day ago

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