3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Customer Success Manager (CSM) at our company, your primary focus will be on building strong and long-lasting relationships with our clients, leading to happy and loyal customers. You will play a crucial role in proactively engaging with customers to provide both strategic and tactical guidance that will enhance the value they derive from our suite of products at Sollus. Your responsibilities will include smoothly transitioning account ownership from the Sales and management team, managing a portfolio of accounts, and engaging with customers using a structured engagement model. You will also be tasked with creating custom metrics tailored to different verticals to ensure high levels of engagement, understanding and documenting customer use-cases and business flows, and possessing a deep knowledge of all Sollus products to effectively demonstrate them to customers and provide solutions aligned with their business needs. Additionally, you will be required to establish stronger customer relationship management programs by working closely with key customer stakeholders, collaborating with internal cross-functional teams to address customer issues effectively, ensuring the positive health of all Sollus products, and leveraging data-driven insights to drive focused and result-oriented customer engagement initiatives. A good understanding of SaaS metrics and ownership of key metrics such as Product-Adoption and Customer Retention will also be part of your responsibilities. In terms of requirements, we are seeking individuals who thrive in uncertain environments and can deliver results independently. You should have a knack for articulating customer problems effectively, possess strong written and verbal communication skills, and be able to report and share client status updates at regular intervals. A Bachelor's Degree in Computer Science or Business Education is preferred, and candidates with a background or interest in sports, music, or adventure activities will be given preference. This is a full-time position that requires you to work in person at our designated work location.,

Posted 2 days ago

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