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5.0 - 10.0 years
0 Lacs
karnataka
On-site
You should have 5-10 years of experience in a similar role within the technology sector, demonstrating a proven track record of successfully managing and improving IT services. You must also have proven experience in applications used to manage custody services and other relevant services. A strong technical background with expertise in Investment banking products and all services under security services, specifically in custody services, is required. Proficiency in implementing and adopting cloud technologies is a must. Your role will require excellent leadership and communication skills, along with the ability to thrive in a fast-paced, collaborative environment. As a strategic thinker with a passion for technology, you should have a proven ability to lead successful service initiatives. In this role, your specific accountabilities will include: - Requirement gathering and elicitation - Building trust and relationships with all stakeholders - Staying abreast of industry trends, evaluating new technologies, and recommending innovative solutions to enhance service offerings - Identifying opportunities for process enhancements, automation, and efficiency gains to continually improve service quality and performance - Leveraging a strong technical background to make informed decisions, troubleshoot complex issues, and guide technical teams effectively - Ensuring services adhere to regulatory requirements and industry standards, mitigating risks, and implementing robust security measures - Managing and coordinating cross-services deliveries, working closely with technical teams, product managers, and other stakeholders to drive collaboration and ensure seamless service delivery - Empowering, supporting, and guiding the Service Teams to work effectively - Being accountable for the delivery of features/releases for the Service within scope, budget, and set timelines - Supporting Service Delivery Managers and Scrum Masters in delivery - Being aware of project risks/issues and responsible for supporting the team to mitigate any overlooked risks Additionally, you should have experience with trade settlement processes across GCC markets, hands-on experience with the BaNCS GSP Custody platform, and the ability to maintain and configure static data essential for trade processing. You will be responsible for setting up, generating, and validating end-user reports, participating in testing cycles, developing and executing test cases, managing test reporting and defect tracking, and engaging in effective stakeholder management. Experience working in a multi-market or regional operations hub is beneficial. Strong interpersonal skills, exposure to process improvement initiatives, and automation in custody operations are also desired for this role.,
Posted 1 week ago
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