IDAM Support Analyst L2 Tech & Digital Zoetis

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As an IDAM Support Analyst at Zoetis India Capability Center (ZICC) in Hyderabad, you will play a crucial role in delivering end-user and technology team support for Identity and Access Management (IDAM) services across the Zoetis digital ecosystem. Your responsibilities will involve monitoring relevant queues in Zoetis IT Service Management (ITSM) system, responding to incidents, assisting users with requests and troubleshooting, and participating in the rotation for 16x5 operations to ensure uninterrupted service. Additionally, you will collaborate closely with various teams within Zoetis to optimize workflows and provide off-hours escalation support for high-priority incidents. **Position Responsibilities:** - Monitor relevant queues in Zoetis ITSM system to ensure timely incident resolution. - Respond to incidents within defined SLAs, documenting all interactions accurately. - Assist users with requests and troubleshooting by following well-documented KBAs. - Participate in 16x5 operations for IDAM services and provide off-hours escalation support. - Troubleshoot authentication failures and collaborate with application teams to maintain system reliability. - Monitor IDAM services as prescribed, investigating failures to ensure operational continuity. - Collaborate with internal teams to execute IAM support processes and optimize workflows. - Communicate effectively regarding service level incidents and utilize corporate outage report procedures. - Align with technical specialists to deepen knowledge of specific IDAM areas and facilitate career growth. **Organizational Relationships:** - Reports directly to ZICC IDAM IGA & PAM Technology Lead. - Collaborates with ZTD teams, application, business partner, and infrastructure teams. - Interacts with external vendors or partners for integration with IDAM systems. - Collaborates with implementation partners for deploying integrated solutions within Zoetis IT landscape. **Education and Experience:** - University Degree in Computer Science or Information Systems is required. - Minimum 3+ years of experience in Information Systems, especially IDAM or Security Related. - Experience working with global teams and in regulated industries is desired. **Technical Skills Requirements:** - Proficiency in ITSM tools like ServiceNow. - Expertise in Identity Governance & Administration, Enterprise & Cloud Directories, MFA, PAM, and CIAM. - Experience in providing Level 2 support for identity and authentication issues. - Desirable skills include proficiency with Microsoft Power Apps and data analytics tools. As an IDAM Support Analyst at Zoetis, you will have the opportunity to work with a global team, enhance your technical skills, and contribute to the mission of ensuring sustainable growth and competitive edge for Zoetis globally.,

Posted 5 days ago

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Site Engineer pulse hr consultant

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a MACE Engineer in Van Operations, your primary responsibility will be to attend to various customer calls including service calls, concrete calls, dealer calls, and concrete demonstration calls. Additionally, you will be required to participate in house-warming ceremonies to build and maintain relationships with customers. Your role will also involve brand promotion activities such as conducting meets, masons meets, counter meets, end-user customer meets, and demonstration meets. You will be tasked with enhancing the influence base by conducting comparative concrete trials, one-to-one meets, presentations, and developing personal rapport with customers. Market development will be a key aspect of your job, where you will be expected to identify and turn around weak markets. This includes compiling influence profiles, attempting conversions, and coordinating with Sales Officers in network development. Maintaining customer databases, reports of customer visits, and providing after-sales service will also be part of your duties. Quality assurance will be a crucial aspect of your role, which will involve conducting tests on concrete at sites such as slump cone tests, cube compressive strength tests, and rebound hammer tests. You will also be responsible for addressing customer queries and complaints effectively.,

Posted 1 month ago

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