Service Desk Engineers Excelencia Itech Consulting Pvt Ltd

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Support and End-User Administration specialist, you will be responsible for providing first level Service Desk support to internal employees. Your key responsibilities will include: - Providing phone support for end user problems and requests. - Diagnosing hardware, software, and business application issues. - Using appropriate problem recognition, research, isolation, and resolution steps. - Performing computer hardware and software related repairs. - Performing wireless device troubleshooting. - Keeping detailed records of customer conversations and troubleshooting steps to resolve an issue. - Providing support for facility, remote facility, and home-based users to global em...

Posted 20 hours ago

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Service Desk Engineers Excelencia Itech Consulting Pvt Ltd

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Support and End-User Administration professional, your primary responsibility will be to provide first-level Service Desk support to internal employees. This includes offering phone support for end-user problems and requests, diagnosing hardware, software, and business application issues, and utilizing appropriate problem recognition, research, isolation, and resolution steps. You will be expected to perform computer hardware and software-related repairs, as well as troubleshoot wireless devices. Keeping a detailed record of customer conversations and troubleshooting steps to efficiently resolve issues is vital. Additionally, you will provide support to facility, remote facili...

Posted 2 months ago

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