5 Endpoint Support Jobs

Independent Contractor Role(4months) Start Date: September, First Week 2025 Shifts (IST): Second Shift / Afternoon: 14:00 23:00 Night Shift: 21:00 06:00(Rates are inclusive of all charges, taxes, and shift allowances) Role Overview: We are looking for an experienced Microsoft Intune Specialist to join our team and support enterprise endpoint management initiatives. The role requires expertise in Intune tenant setup, policy configuration, Windows Autopilot, device imaging, and application packaging. The specialist will be responsible for configuring, managing, and providing Tier 2/3 support for Intune environments in a global enterprise setup. Key Responsibilities : Intune Tenant & Policy Managemen to Configure and set up the Intune Tenant.o Define and implement Intune compliance and configuration policies.o Configure Intune for endpoint device management across Windows, iOS, Android, and macOS. Device Imaging & Deploymento Create device images with required base software. Manage imaging process for technicians and end users via Windows Autopilot.o Perform Autopilot configuration and upload device hardware IDs. Software & Application Managemento Create software deployment groups via Intune. Register and manage devices within Intune.o Handle application packaging and deployment. Support & Operationso Provide Tier 2/3 support for escalated Intune and endpoint issues. Guide technicians and end users through device registration and imaging processes.o Maintain documentation, SOPs, and troubleshooting guides. Required Skills & Experience: 5+ years of hands-on experience with Microsoft Intune. Strong knowledge of Intune tenant setup, Autopilot, device enrollment, and policy configuration. Experience with device imaging, compliance enforcement, and endpoint lifecycle management. Expertise in application packaging, deployment groups, and software distribution. Familiarity with Azure AD / Microsoft Entra ID integration. Strong troubleshooting skills for Intune and endpoint-related escalations. Preferred Skills : Microsoft certifications: MD-102 (Endpoint Administrator), SC-900, or equivalent. Experience with Zero Touch deployment models and Zero Trust architecture. Prior background in global enterprise Intune/endpoint support. Engagement Type: Full-time / Contract Location - Remote(PAN India only), Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune.

As an L2 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and compliance with SLAs. You will provide professional support to end users, addressing IT issues promptly to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, creating a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and ensuring workstation readiness on Day 1. You will be responsible for preparing IT assets through imaging, media sanitization, quality checks, and labeling. Providing end-to-end support for laptops, desktops, peripherals, and endpoint devices in both Windows and Mac OS environments will also be a part of your responsibilities. You will handle part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets. Additionally, you will coordinate with OEMs and partners for warranty claims and escalations to minimize downtime. Your tasks will include providing support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. As an L2 IT Support Engineer, you will support new transitions and infrastructure deployments that require on-site technical assistance. You will also be responsible for performing routine maintenance of training rooms, video conferencing rooms, and ensuring data center hygiene. Managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states will be a part of your role. You will be expected to maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence. Your role will play a crucial part in ensuring the smooth functioning of IT operations and delivering exceptional support to end users and senior executives.,

As an L1.5 IT Support Engineer at Genpact, you will play a crucial role in ensuring smooth IT operations and providing top-notch support to end users. With at least 1 year of experience, you will be responsible for handling incidents and service requests efficiently through the CRM tool ServiceNow, guaranteeing timely resolution and adherence to SLAs. Your end user experience management skills will be put to the test as you offer professional support to end users, promptly addressing IT issues and requests to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, leaving a positive impression of IT services through your professionalism and efficiency. Onboarding support is another key aspect of your role, where you will ensure new hires have a seamless experience by issuing IT assets on Day 1 and ensuring workstation readiness. You will also be involved in preparing IT assets through imaging, media sanitization, quality checks, and labeling. Your responsibilities will extend to providing end-to-end support for various devices including laptops, desktops, printers, and scanners. Whether it's remote or deskside support, you will be the go-to person for hardware, operating system, and application support in both Windows and Mac OS environments. Vendor and partner coordination will be essential as you liaise with OEMs and partners for warranty claims and escalations to minimize downtime. Moreover, you will provide support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments that require on-site technical assistance, as well as performing routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene. Managing the full IT asset lifecycle using HAM Pro will be part of your daily tasks, including receiving, recording, issuing, returning, redeploying, and disposing/donating IT assets while maintaining accurate asset states. Lastly, you will be responsible for monitoring metrics and SLAs to ensure consistent tracking and performance adherence. If you are someone who thrives in a fast-paced IT support environment and enjoys providing exceptional service to end users and senior executives, this role is tailor-made for you. Your attention to detail, problem-solving skills, and ability to work effectively both independently and as part of a team will be key to your success as an L1.5 IT Support Engineer at Genpact.,

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks, and labeling of IT assets. Furthermore, you will provide end-to-end support for laptops, desktops, peripherals, and other endpoint devices in both Windows and Mac OS environments. As part of your responsibilities, you will also handle IMAC support (Install, Move, Add, Change) for various devices, as well as perform endpoint redeployment tasks such as part/unit replacements, reimaging, and quality checks. In addition, you will coordinate with vendors and partners for warranty claims and escalations to minimize downtime. You will provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments requiring on-site technical assistance. Additionally, you will perform routine maintenance of training rooms, video conferencing rooms, and data center hygiene. In this position, you will be responsible for managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. You will also be required to monitor metrics and SLAs to ensure consistent tracking and performance adherence throughout your tasks and responsibilities.,

As a Desktop Support Technician at Tesla, you will play a crucial role in providing technical support for end-users, ensuring the smooth operation of Teslas IT infrastructure. Your primary responsibilities will include troubleshooting and resolving endpoint issues, installing and supporting systems, and contributing to the day-to-day operations to facilitate Teslas global IT initiatives. You will be expected to deliver technical support for desktop applications, telephones, printers, computer hardware, mobile devices, and AV systems through phone, ticketing system, and onsite support. Your expertise in Windows and MAC environments will be essential in diagnosing and resolving computer and network issues promptly. Additionally, you will provide support for field personnel's remote communications and connectivity needs. Your role will also involve basic administration of phone systems, participation in on-call activities, and following escalation processes to ensure 24/7 support on weekdays and weekends. You will be required to exercise independent judgment, organize workflow efficiently, and stay updated on relevant policies, procedures, and products. To excel in this role, you should possess strong troubleshooting skills for PCs, workstations, laptops, and have a comprehensive understanding of Windows and OS X environments. Experience with Avaya VOIP hardware/software, ticket-based systems, IP networks, and computer imaging tools like MS SCCM/Jamf will be advantageous. Your familiarity with remote customer support, wireless configurations, and services like Backups, Active Directory, and O365 will be beneficial in fulfilling your responsibilities effectively. Furthermore, your knowledge of AV system support, excellent communication skills in English and local languages, and exceptional customer service abilities will be key in providing top-notch support to end-users. A general understanding of server computing, networking, phone setup-support, storage, virtualization, and business applications will also be valuable in your role. At Tesla, we are committed to inclusivity and providing accommodations for individuals with disabilities. If you require any accommodations during the interview process, please inform your recruiter. Join Tesla's dynamic IT Operations team in India and contribute to the advancement of cutting-edge technology in a fast-paced corporate environment.,