Job
Description
Job DescriptionDescription: JOB DESCRIPTION of Endpoint Security Support Executive Job Title (Designation): Assistant Manager II Endpoint Security Support Executive Department: Information Technology Reports to: Senior Manager Experience: 2 /3 Years of work experience Required Qualification: Diploma in Engineering/Any Graduation Degree Preferred Qualification: Diploma in Engineering/Any Graduation Degree Skill, Knowledge & Trainings: Excellent command / highly proficient in spoken and written English Should have Exceptional customer service skills. Troubleshooting skills for Windows Operating Systems (OS). Should have working knowledge of softwares/tools used for management of Antivirus, Inventory, Application control, Windows Patches & Builds & Browser security. Proficient knowledge of computer systems and its peripherals. Microsoft trainings on Server / Client OS Fundamentals & Security preferred. Core Competencies: Excellent in teamwork with a strong sense of responsibility, accountability, reliability, and commitment Self-motivated & Self starter Ability to quickly adapt to new technologies Ability to thrive on challenges/pressure Ability to manage task flow and complete assigned project on time Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way Have an analytical nature in order to determine the underlying reason for a particular problem. Solve non-standard issues that may require analytical and conceptual thinking Functional Competencies: Security Products Related Support for the following. Antivirus / EndPoint Detection & Response (EDR), Extended Detection & response (XDR). Endpoint Patch Management. Application Whitelisting Solution. Data Loss Prevention (DLP) Management. Performing Health-check exercises to ensure Compliance enforcement & adherence of all systems beings managed. Logging call with OEMs / Service providers for various issues and vulnerability related closure. Additional Competencies Strong technical knowledge of Microsoft product line including Windows & Client Operating Systems & MS Office IT asset tracking knowledge and related documentation. Expertise in advance level troubleshooting of incidents impacting end users. Capacity management of Servers hosted in virtualized environments. Adhere to system security practices. Support multiple users in a timely and efficient manner, following timely escalation process/procedures. Research, resolve, respond to, and document appropriate user inquiries, as requested. Escalate or re-assign issues as needed to appropriate resources for resolution. Good knowledge of Local Area Network infrastructure. Knowledge on basic handling of Virtual hosted Servers. Effective Co-ordination with various support teams/departments /vendors. Proficiency in Email and Telephonic communication. Ability to multi-task and prioritize workload Ability to make independent decisions when required for problem resolution. Job Purpose: Maintenance of Compliance of End user Windows systems by effective management of Security products of Antivirus, EDR & XDR, Windows Security Patches, Application Whitelisting solution & Data Leakage Solution. Area of Operations Key Responsibility Onsite & Remote Technical support to users & Onsite consultants Using centralized ticketing system for receiving & closing support related calls. Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards. Running day to day Server & Application checklists as part of Server / application management. Submission of monthly / quarterly reports for applications / servers being managed. Maintenance & Submission of various documentation & reports for Audits. Maintaining the build environments for all products and platforms. Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout its lifecycle in a timely fashion. Plan, execute and finalize procurement for technology spending across the organization. Experience in obtaining quotes from vendors and negotiations. Management of End user centralized Application Softwares used for Browser management, Asset Inventory management, Antivirus management. Patch management. Management of Voice Recording Systems (VRS). Management of onsite AMC vendor team to ensure call resolution is within agreed Service Level greement (SLA). Setup and support for hosting meeting via softwares such as Cisco Webex / Zoom. Audio / video conference systems setup such as Polycom / Blue Jeans. Vendor management. Replacement / Upgrade of hardware / software in line with organizations Asset Obsolescence policy & procedure. Assessment of VA/PT (Vulnerability Assessment / Penetration Test) reports and related work for closure of vulnerabilities. Day to Day investigation work related to SOC (Security Operation Centre) alerts & reports. Planning & Executing BCP for various applications being managed. Performing Health-check exercises to ensure Compliance enforcement & adherence of all systems beings managed. Provide technical support to onsite and remote personnel to ensure prompt restoration of service on a variety of systems and applications. Installation, configuration, maintenance and troubleshooting of existing endpoint environments including imaging and complete system setups.
