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Service Desk Engineer Movate Technologies

1.0 - 6.0 years

3 - 8 Lacs

chennai

Work from Office

Role & responsibilities Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure AD, Intune, Windows 10/11, TeamDynamix/ServiceNow. Experience : 15 years.

Posted 2 weeks ago

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