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Support Engineer (Network and Infra) Systems Plus

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an experienced candidate with 2 to 4 years of experience in network monitoring, NOC, and service desk roles, preferably in a shared service or managed support model, you will be responsible for the following key responsibilities: - Good understanding of ITIL processes including Incident, Request, Change, and Problem Management. - Strong understanding of support processes, escalation matrix, and adherence to SLAs. - Perform first-level triage and troubleshooting for network incidents, alerts, and connectivity issues (LAN/WAN/VPN/Wireless). - Monitor and track alerts from NMS tools such as PRTG, SolarWinds, ManageEngine, or Zabbix. - Create and update tickets in ITSM tools like Freshservice...

Posted 3 days ago

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